Creative Lines

Milestone 3Scenario Walkthrough

Led by Five Girls, a Guy, and a Coffee ShopKris Bunch

Kathryn ChavezBillie Krebs

Rachel LopezPhung Ma

Naomi Okubo

Problem Overview Sponsored by Creative Lines

Small Beauty Salon with 5 employees

They have no way of accessing thedata they collect on their clients Currently collect data but cannot use if

effectively

Solution: create a computer-basedsystem that keeps appointments andprovides and easy way to utilize theirclient’s information.

Target Users

Employees of Creative Lines 5 stylist with 2 to 25 years of experience

Minimal overall computer experience From less than 2 months to 2 years Only 1 stylist has had work-related

computer experience

Currently use a paper-based system

No physical limitations to newsystems

Scenario 1Fidela, another part-time stylist at Creative Lines, greets her new client, Cassandra Martin. Cassandra shows Fidela a picture of her desired hairstyle. Cassandra knows the style, the Jennifer Aniston look. Fidela assesses Cassandra’s hair and notices that it is dry and wavy. She warns Cassandra that the outcome may not be the same as Jennifer Aniston and proceeds with the cut. Fortunately, Cassandra is more than satisfied with the cut and is happy to provide Fidela with the information she needs to create a client profile. Please use the following information to help Fidela create Cassandra’s profile:

Name: Cassandra Martin Date of Service: October 1, 2003Address: 1802 W. Oak Ridge Avenue Service Performed: Hair Cut & Style Tucson, AZ 85713 How Service was Performed: Jennifer Aniston lookE-Mail: cmartin@msn.com Product Used: NoneTelephone: 768-9087 Product Purchased by Client: Nexus Treatment forBirthday: 12/15/77 dry hairReferred By: Sherri Martin Hair Type: Dry, Wavy

Before Cassandra leaves, she meets the manicurist, Andrea. Cassandra believes that the cost of acrylic nails is quite reasonable and wants to make an appointment with Andrea. Andrea’s first available appointment is next Tuesday, October 7, 2003 at 1:00. Please help Fidela make Cassandra’s 30-minute appointment with Andrea and print out an appointment card. While Fidela was making Cassandra’s appointment, she noticed that she did not set up her work schedule for November. Fidela is going on vacation the first week of November and planning personal time off on November 26 and 27 (full days). Please help Fidela to update her work schedule for November.

Task for Scenario 1

1. Create a new client profile2. Make an appointment3. Update the work schedule

Scenario 2

Phillip, a stylist and the owner of Creative Lines, arrives at work early to complete some tasks before starting his appointments. First, he needs to call his clients that have appointments tomorrow, October 2, 2003, and remind them of their appointments. Second, he needs to prepare birthday cards for clients that will be celebrating their birthdays in October. Please help Phillip generate a list of reminders for customers, for October 2, and a birthday report for October. At 8:30 a.m., while preparing the birthday cards, Phillip answers a telephone call. The caller is Lacy Atkins. Lacy is extremely happy with the permanent Gena, a part-time stylist, gave her last week. She is calling to thank Gena for a job well done. Unfortunately, Gena is not in the salon today. Lacy would like Gena to call her at 345-7980. Please help Phillip to record the message from Lacy to Gena

Task for Scenario 2

1. Generate reminder report2. Generate birthday report3. Take a phone message

Scenario 3Creative Lines is a small salon that offers hair, nail, waxing, facial and massage services. It does not have a receptionist to greet customers, answer the telephone, or handle appointments. Thus, the four stylists and manicurist that work at Creative Lines share the responsibility. Usually, the least occupied person will play the role of receptionist when it is needed.

Joel, a veteran stylist and the most available at the time, answers the telephone. Maya Zumba, a busy professional woman, is calling for an appointment. Maya happens to be Joel’s established client and wants her hair colored. She explains to Joel that October 7, 2003 at 3:00 p.m. is the only day and time she is available. Joel is able to accommodate her but wants her current home telephone number, in order to confirm the appointment on a later date. Maya’s telephone number is 546-9870. Please help Joel schedule a 2.5-hour appointment for Maya.

After Joel hangs up the telephone, he decides to check the home telephone number in Maya’s profile. He wants to make sure that the number coincides with the telephone number she just gave him. Please help Joel verify that the home telephone number in her profile is correct and, if necessary, change it.

Unfortunately, a week later, Maya realizes that she will be out of town on October 7. Consequently, she calls Joel to cancel the appointment. Maya decides not to reschedule at this time. Please help Joel to cancel the appointment.

Task for Scenario 3

1. Make an appointment for an existing client

2. Check existing client's phone number

3. Cancel an appointment

Comments/Questions?