Innovations in Innovations in regulators control toolsregulators control tools

FG Innovation + ICT Innovation WS Meeting

16-18 September 2013, GenevaSami Tabbane

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SummarySummary

A. Needs and specificities of

developed countries networks

B. Innovations for

telecommunications regulators

A. Needs and A. Needs and Specificities of Specificities of

Developed Countries Developed Countries NetworksNetworks

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ContextContextTelecommunication regulators main tasks:

Licenses allocation and related spectrum issues,

Interconnection fees

regulation, Retail tariffs control, Quality of Service

supervision and control. 4

Main challengesMain challenges•Developing countries operators face:Low ARPU Low revenuesDifficult rollout and operation conditions High CAPEX and OPEX

Hard competition Decreasing tariffs

Lack of skilled staff Low QoSExpensive assistance High O&M costs. 5

Main consequenceMain consequence

•Quality of Service is an issue:Coverage,Capacity,Quality of

communications,Data speeds,... 6

Consequences for the Consequences for the regulatorsregulators

•Pressure from the subscribers to benefit from better QoS (services, coverage, …),

•No skills or few compared to big operators,

•Pressure from the state to generate revenues (licenses, fines, taxes, …),

•No customers associations to help them,

Permanent control of the networks (QoS, traffic, tariffs, …) with simple means.

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Available solutionsAvailable solutions

• Expensive,• Complex,• Require well experienced staff,

• Include unnecessary features,

• Few customization available and quickly. 8

•Tools elaborated for regulators in developed countries:

B. InnovationsB. Innovations

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My experienceMy experience

•Assist regulators for:Revising their legal texts,Defining processes to better achieve their missions,Training,…

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Innovation proposalsInnovation proposals

•Automated tools:QoS control,Tariff control,Traffic control,…

Condition: Simple and cheap to allow practical usage, easy upgrades and evolution. Vendor must be close to the customer to quickly react and assist. 11

Development and integrationDevelopment and integrationObjectives definition,Proof of concept validation,Tool architecture,…

achieved with the customers and developed locally.

integration and training is done with the customer.

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QoS TrackerQoS Tracker

OMC raw data based (connection to the operators),

Possible operation in SAAS,

Few skills required,

Simple and customizable.

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•Automated QoS KPIs generation tool:

Tariffs TrackerTariffs Tracker

Based on an independent platform,

Easy to install and customize,

Automates the manual checking operations,

Voice and SMS services, evolution to integrate data services. 14

•Tariffs checking and evaluation:

Concluding remarksConcluding remarks

•Innovation for practical use:Understand the real constraints of the customer,

Include them in the development approach,

Always interact and follow the customer.

Long term investment.

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Thank you for Thank you for your your

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