Few Conflicting Syndromes

• Defending Oneself• Like to hear one’s own voice• I am wiser• Tendency to advise• Educational system; 12 years of writing, 6-8 yrs. of reading, 1-2 yrs of speaking and 0-0.5 yrs of listening• Self-centered and • Probing syndrome•

Evils of Bad Listening

• Informal channels of communication (grapevine, gossipetc.)• Resulting in irresponsibility and undermining management's authority• On observing the conscious active listening, speaker becoming irritated, nervous

Types of listening• Simple listening• Discriminative listening• Listening for relaxation• Listening for information• Listening to organize ideas• Critical listening• Creative listening• Empathic Listening

Gospels for Listening• Seek first to understand than to be understood• Step into the shoes of the speaker• Reduce the number of management levels• Adopt a symphony conductor’s role• Emotionally intelligent• Should Spend 43%-60% of time in listening• Listen with eyes and heart as well• Establish a trust between the parties

Active Listening

• Listen, repeat accurately, interpret in your own framework

• pay attention and make effort to understand• Come out of your framework• Reflect speaker’s feelings and try to understand• Prevent assuming thoughts, feelings, motives and

interpretations• Be aware of short term goals and long term goals

Listening Barriers

• The content• The speaker• The medium• Distractions (Physical, physiological, psychological)• Feedback• Manager’s dogma

Listening Habits

• Affective Reflective Listening• Average rate of speech• Watchful for non-verbal signs of communication• Eliminate the tendency of “listen what you want to”• Empathise while listening•

Silence

Affirmations of contact

Paraphrase or restatement

Reflections of core feelings

interpretation

Encouragement/Assurance

Question

Confrontation

Challenge

Advice

Entreatment

Commands or Threats

Reflective response

Middle Range Response

Directive response

Listener centered response

Speaker centered response

A Few thoughts on effective listening

• Command over the entire listening continuum• Learning by using the listening continuum• Possess a genuine sense of empathy and connectedness towards the speaker• Develop Empathic listening by:1. Stop resist the need to understand the emotional level2. Stop being concerned about OUR beliefs and OUR opinions3. Be concerned about other’s views4. Resist defending yourself5. Bear the aspect of interdependence in mind

• Evaluate, probe, advise and interpret• Avoid Pseudo listening

With CheersBy.

L.Jayachandra naidu