MORE INFORMATION

Express Check In

No need to wait , just

check in at express check

in and then make your

way to our patient

lounge .

Behavior Policy

All our staff are trained and dedicat-ed to serve you and you will be treated with courtesy and respect at all times. In return, we ask that you and any-one that you bring with you to the Practice treat our administrative and clinical staff with the same courtesy and respect. We have a ZERO TOLERANCE ap-proach to any verbal, aggressive and violent abuse and behaviour towards our staff or other patients. We respectfully advise you that abuse and/or violence will not be tolerated. If a patient or anyone a patient brings with them to the Practice, is abusive, aggressive or violent to-wards our staff and/or other pa-tients the police will be called and may result in you being removed from our Practice list.

Out of Pocket Costs

Patients , need to be aware

that at times referrals to

other providers incur a gap

or some out of pocket

costs , or the fee for the

service may need to be paid

up front on the day .

We advise that it is the

patients responsibility to

obtain this information

from the provider.

If you are unhappy with any aspect

of our services, please feel free to

speak to, or write to, your Doctor or

the Practice Manager.

If you wish to take the matter fur-

ther, there are several options

available including the following:

SA OMBUDSMAN

P.O. Box 3651

Rundle Mall SA 5000

Phone: 08 8226 8699

Toll Free: 1800 182 150

Fax : 08 8226 8602

www.ombudsman.sa.gov.au

AMA

80 Brougham Place

North Adelaide SA 5006

Phone: 08 8361 0101

admin@amasa.org.au

AUSTRALIAN HEALTH PRACTITION-

ERS REGULATION AGENCY (AHPRA)

GPO Box 9958

Adelaide SA 5001

Phone: 1300 419 495

www.ahpra.gov.au

A copy of our Privacy Policy is

available in our Foyer .

Patient Feedback

From time to time this practice

takes part in a survey compiled by

the Royal Australian College of Gen-

eral Practitioners. These surveys are

completely confidential and are de-

signed to help us improve our ser-

vices.

YOUR RIGHTS AND PRIVACY

OUR DOCTORS

Partners /Owners :

Dr Mei Jones MB BS.,FACRRM

Dr Roy Jayakody MD.(Rus.) FRACGP

Associates:

Dr Jane Kitchen MB BS., FRANZCOG

Dr Harshani Jayakody MD.(Rus.)

Dr L Ignat MB BS

Dr Prajakt Kumbhare MB.,BS

Registrars:

Dr N Masli MBBS

Dr N Tamminedi MBBS

Dr S Goh MBBS

Dr R Moolchandani MB BS

COVID : During this Covid period , to ensure our Patient , Staff and Doctors

safety , the following precautions have been applied .

Upon entry you will be asked to QR Code and hand sanitize .

Between 12.30 and 1.30pm each week day the Practice is closed . The inter-

com will not be attended during this time .

We no longer accept Cash , TYRO is available , or payment over the phone with card.

2-4 Wehl Street North

P.O. Box 438

Mount Gambier SA 5290

CONTACT DETAILS

PHONE: (08) 8725 4261

FAX: (08) 8723 8233

EMAIL:

ferrersclinic@ferrers.com.au

A/H MOBILE:

(phone advice Only )

0417 863 508

www.ferrers.com.au

OPENING HOURS

Phones & Doors Open

MONDAY to FRIDAY

8.00am to 6.30 pm

SATURDAY

8.00am to 11.30am

SUNDAY & PUBLIC HOLIDAY

9.30am to 12.30pm

Doctors are available Monday to

Friday until 6.30 subject to the

availability of appointments.

Ferrers Medical Clinic Patient Information Brochure July 2020

PATIENT INFORMATION & SERVICES

We are located on the western side

of Mt Gambier’s CBD. Ferrers Medi-

cal Clinic offers a wide range of

health care services to the local

community.

Ferrers Medical Clinic is proud to be

involved in GP training and educa-

tion programs involving some-

times , the hosting of Medical Stu-

dents through the Flinders Univer-

sity Rural Clinical School.

We also offer employment of Regis-

trars through GPex Education and

Training program.

Nursing Care :

At times your nursing care or

wound management may be clini-

cally assessed with the clinicians

Long term or complex dressings ,

or those patients with Bariatric

needs may be referred to Commu-

nity Health for home or hospital

care.

Dressing Charges for Consuma-

bles used in the management of

your care will be at your cost and

will be required to be paid in full on

the day.

The Practice only carries a basic

range of dressings and supplies .

Patients need to be aware that

out of pocket costs will be in-

curred for wound management

and or removals.

$30.00 Procedure fee does ap-

ply to all procedures .

Please make sure you ask your

Gp prior to the treatment about

all charges .

Results

Results are obtainable by phone

during practice hours.

Transfer of Medical Notes to another

provider will incur a fee to be paid in

full prior to the transfer.

Phone Calls

Doctors generally do not take

phone calls from patients

while they are consulting. If

you wish to speak to your doc-

tor, the reception staff will

take a message for the doctor

to return your call.

Prescriptions

, a Script phone appointment

will be made for you , this

means your Gp will telephone

you and speak with you about

your prescriptions at a desig-

nated time . A Script appt fee

may apply .

It is still 2 working days after

your script telephone appt for

your script to be emailed to

the chemist of your choice.

( Scripts are no longer collect-

ed from the practice by pa-

tients )

Referrals

A requirement of the Health

Care Act provides that a GP

assessment be carried out pri-

or to a referral to a specialist.

Please discuss any concerns

with your doctor. The practice

regularly liaises with local,

State & Interstate referrals to

meet patient needs

Reminder System

Ferrers Medical Clinic is com-

mitted to preventative care.

We may send you a SMS re-

minder notice from time to

time offering you preventative

health services appropriate to

your care. If you do not wish

to be part of this system,

please let your doctor know.

Information is limited to pa-

tients being advised that the

doctor has indicated the re-

sults are satisfactory or an ap-

pointment is required to discuss

the results.

Interpreter Services

Arrangements are made for pa-

tients requiring interpreter sup-

port. Please request support ser-

vices when you are making your

appointment. Childhood Immun-

isations or catch-up that require

an interpreter are asked that they

contact Community Health , as we

are no longer able to perform

those appts at the practice or ac-

commodate New migrant ap-

pointments at this time .

Hospital Care

If you are admitted to the Mount

Gambier Hospital as a public pa-

tient, you will be cared for by res-

ident doctors throughout your ad-

mission.

Patient Health Information

Patient health information is

stored electronically on the prac-

tice servers, backed up internally

and externally, all protected by

fire-wall and virus software only

with access by secure password.

Authorised release of information

by patients to other providers, for

referral purposes or under legal

direction, occurs using encryption

if available or registered mail.

Consent may be gained for send-

ing accounts or other information

via your email address, by giving

consent you accept that this is

not encrypted .

Request for more information , some-

times your doctor will require further in-

formation from your previous GP to be

able to prescribe medications especially

those that are an Authority Script to com-

ply with the legislation .

ABOUT US

APPOINTMENTS & PATIENT INFORMATION

Please call on 08 8725 4261 for

an appointment.(also for appt

at Port MacDonnell)

Monday to Friday after

8.00am, Saturday after 8.30

Sunday & Public Holidays

after 9.30am.

Weekend consultations are

for urgent matters only and ap-

pointments can only be made

on the day.

Every effort will be made to ac-

commodate your preferred

doctor and appointment time.

Emergencies will always be giv-

en priority and our reception

staff will attempt to contact

you if you GP has been called

away.

A duty doctor is available at

the clinic for urgent problems

Longer consultation times are

available, so please ask our

receptionists if you require

some extra time.

After Hours Care Arrange-

ments After 6.30pm and

on weekends, the duty doctor

can be contacted by calling

0417 863 508.

Home visits are at times neces-

sary for palliative or very un-

well patients . Upon request

the Doctor will assess the

needs of the patient and deter-

mine if a home visit is needed.

Alternatively you can present

to the Accident & Emergency

Department at the Mount Gam-

bier Hospital.

After hours services do

attract a higher fee.

* A/H is after 6.00pm

weekdays and after noon

on Saturdays and all day

Sundays

Ferrers Medical Clinic

Accounts / Fees Policy

From…01/07/2020

ALL ACCOUNTS ARE TO BE PAID IN

FULL ON THE DAY OF THE SERVICE.

NON ATTENDANCE TO APPOINT-

MENTS WILL INCUR A $11.00 NON

ATTENDANCE FEE FOR A SINGLE

APPT . DOUBLE OR MORE APPTS

WILL INCUR A FEE OF $22.00 OR

$33.00

Please bring your current Medicare /

Concession Cards .

For your convenience, TYRO is

available; We no longer accept

cash , due to covid.

Dressings and or consumables given

during the management of your

wound or injury, will incur an out

of pocket fee to be paid on the day.

Patient responsibility :

We advise patients to discuss the

out of pocket fees with their Gp

prior to the nursing treatment or

procedure , as additional fees may

apply.

A non rebatable $30.00 procedure

fee will also apply for all procedures.

All vaccines are to be paid in full on

the day .

Refusal to pay for outstanding ac-

counts may result in further action

or restriction to medical services.

ABOUT BILLING : Ferrers Medical Clinic is a Private Billing Prac-tice, that means charges will apply to most appointments requir-

ing payment in full on the same day of the service.

Standard Single Consultation Item 23 $81.80

** Please be aware prices of all fees are reviewed in line with other CPI increases, each July , and as such may be changed without notice.

* All workover patients are required to advise us of their claim number for processing , all invoices will be emailed to your nominated employer. If for some reason your work cover claim is rejected or you do not provide us with a claim number , all outstanding accounts will become the financial responsibility of the patient to pay in full.

Medicals do not attract a Rebate from Medicare … dependent on the type of Medical , Prices may vary .

Reports/Forms or documents completed by the GP for Medicals w ill not be released until the account has been paid in full.

We encourage all patients to register their bank account with Medicare . Rebate cheques will not continue into the future, , so patients will need to nomi-nate your bank account details for your rebate to be forwarded to you.

Dr H Jayakody is a Non VR Doctor and those Non VR billings only attracts 80% of rebate from MC .