Feedback Summary by Topic September 2010-May 2011

8/3/2019 Feedback Summary by Topic September 2010-May 2011

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FEEDBACK SUMMARY

BY TOPIC

SEPTEMBER 2010 – MAY 2011

This document summarizes feedback gathered from: Surveys at Detroit Works Project (DWP) Community Forums in 2010; Registration and Comment Sheets, Keypoint® multiple-choice questions, and video comments collected at DWP cluster-based meetings and Community Access Centers between January and March 2011; Online survey responses collected between January and March 2011; Registration and Comment Sheets, round-table discussion summaries, and “Text The Mob” responses collected at DWP summit meetings between March and May of 2011; and Street Team responses collected between March and May 2011.

This document is produced by Community Legal Resources . Please direct questions to Elizabeth Luther ( [email protected] , 313.969.7166).

mailto:[email protected]

mailto:[email protected]



OVERVIEW

cluster

TOPICS & SUBTOPICS

This document uses four foundational

topics to structure the summary of

DWP Public Feedback (Phase 1 & 2).

Each of the four topics breaks down

into summaries of feedback on

1) Current conditions (trends),

2) Ideas for Change

(Transformations), and

3) Significant or interestingcomments.

1. Land Use

2. Economy

3. Infrastructure•Transportation & Transit

•

Public services

4. Neighborhoods



1. LAND USE

cluster

Current Conditions

• Respondents recognize the value of land in the form of parks, natural

features, and open space – especially in terms of proximity to where they

live.

• Respondents also generally recognize that unused or abandoned parcels

and structures in their neighborhoods and citywide can have negative

impacts (on neighborhoods, City service efficiency, etc.).

Top Themes

Examples• Open-ended Phase 1 | Nearly 9% of all comments referenced vacant land or vacant property.

•Many of the comments referencing vacant land or property also included questions about acquisition.

•Over 1/3 of the comments about vacancy note the issue of blight and its negative impact on the neighborhoods.

• Open-ended Phase 2a | 533 Responses | “What is your favorite place in your neighborhood?”

•33% of respondents mentioned parks, recreation areas or centers, natural features, or open space.



cluster

Ideas for Change

1. LAND USE

• A small portion of respondents were prepared to discuss density and

efficient land use as a primary goal. When unprompted, however, many

respondents noted that other needs (improved services – especially those

related to safety, housing, and transportation) seemed more important to

their neighborhoods or to Detroit’s future.

Top Theme

Examples• Keypoint Phase 2a | 850 Responses“Which question is most important to [how the City will invest]?”

•25% Where will people live?•46% What services will people need?

•29% Who will live here?

• Open-ended Phase 2a | 536 ResponsesHopes for neighborhoods, and 30-year vision for Detroit

•4% of responses to both questions addressed more efficient land use and improved density



cluster

Significant or Interesting Comments

1. LAND USE

•Trends by geography & age | Phase 2a• Respondents aged 18 to 34 (correlated with respondents from Cluster 4) were more likely to mention land

use, density and infill than respondents from other age groups and clusters.

•Environmental Summit | Phase 2b

Needs and Hopes for improving Detroit• Land use improvements (e.g. those related to agriculture, density, parks, open space, zoning, parking)

were the category of improvements respondents most frequently mentioned.

•

Respondents’ top areas of interest included:• (1) Land

• (2) Agriculture/Food Systems

• (3) Transportation/Mobility

•Entrepreneurs Summit | Phase 2b

Needs and Hopes for improving Detroit• Land use and design improvements (e.g. those related to density, walkability, good design, vibrancy, and

activity) were the 2nd-most frequently mentioned category of improvements.



2. ECONOMY

Current Conditions

• In describing what they like about their neighborhoods or Detroit as a

whole, respondents rarely mention having jobs, access to jobs, the

economy generally, or access to commercial and retail amenities.

• Respondents representing the business community perceive that red tape

at the City level – permitting, licensing, customer service – holds back

Detroit-based businesses.

Top Themes

• Open-ended Phase 2a | 533 Responses | “What is your favorite place in your neighborhood?”

• Only 5% of respondents mentioned something related to retail (e.g. commercial corridors, shops)

• 17% of respondents mentioned places related to food access (e.g. farmers markets, coffee shops, restaurants)

• 78% of respondents mentioned places where retail and commerce is not the primary focus (e.g. parks, libraries)

Example



cluster

2. ECONOMY

Ideas for Change

• Keypoint Phase 2a | 985 Responses

“How important is it for Detroiters to have access to jobs in Detroit?”•2% Not very important

•1% Not important

•87% Very important

•10% Somewhat important


“What industry could have the greatest economic impact on Detroit’s future?”•12% Healthcare

•12% Fright / Logistics / Trade

•36% Emerging Industries

•30% Small Businesses Growth / Entrepreneurship

•10% Manufacturing

Top Themes

Examples

• Nearly all respondents mentioned general improvements to the economy, jobs,

and job access as necessary components for improving Detroit’s future.

•

Many respondents suggested focusing on entrepreneurialism, small businesssupport and growth, emerging or new industries, “green” technology, and urban

agriculture to improve Detroit’s economy.



cluster


2. ECONOMY

• Entrepreneurs Summit | Phase 2b | Needs and Hopes for improving Detroit• 1) The City’s approach to dealing with business (e.g. permitting, licensing, reducing “red tape”, customer service)

• 2) Encouraging and advocating for entrepreneurship and small businesses

• Youth Summit | Phase 2b | 68 Responses

“What do you think is a problem when looking for a job?”

• New Americans Summit | Phase 2bRespondents focused on immigrants’ employment rights and support for small business as the third-most important

need or hope for Detroit’s future.

•18% Negative stereotypes

•18% Challenging against adults

•36% Lack of resources

•28% Transportation

• Trends by geography & age | Phase 2a• Respondents from Cluster 2 were more interested in access to jobs (than respondents from other clusters).

• Respondents from Clusters 3 and 4 were more interested in commercial corridor improvements ( “ “ “ “ “ ).

• Respondents from Cluster 8 were more interested in “emerging industries” ( “ “ “ “ “ ).

• Respondents aged 75 and older were more likely to mention jobs and commerce in describing their hope for

neighborhood improvements through the DWP ( “ “ “ “ age groups ).



3. INFRASTRUCTURE – TRANSPORTATION

cluster

Current Conditions

Example

• Keypoint Phase 2a | 838 Responses“If you do not currently use public transportation, what best describes the reason?”

•25% Inability to reach destination

•

4% Lack of access to bus stop

•36% Unreliability

•

33% Safety and/or quality of bus stop

•3% Cost

• The majority of respondents said they relied on personal automobile to get

around the city; frustrations related to this mode primarily include traffic

safety and road quality.

• Those who indicated they did not use public transportation cited

unreliability and safety issues as their primary reasons for not using it.

Top Themes



Ideas for Change


• Keypoint Phase 2a | 901 Responses“Which changes are most necessary to improve transportation? Improvements for:”

•7% Bicycles

•4% Pedestrians

•73% Mass transit riders

•17% Automobiles

• Respondents’ comments on this topic suggest both a significant interest in

newer, alternate forms of transportation (improved public transportation in

the city and regionally, amenities for bicycles and pedestrians, accessibleenvironments), and a continued reliance on transportation via automobile.

Top Themes

• Open-ended Phase 2a | Hopes for Detroit’s future

• Improvements to public transportation (e.g. light rail, intercity/regional transportation, and bus rapid

transit) were the 2nd-most frequently mentioned category of improvements, behind improvements to thecity’s appearance, cleanliness, and beauty.

Examples



cluster



•Trends by geography, age, and race | Phase 2a• Respondents aged 18 to 34 (correlated with respondents from Cluster 4) were more likely to mention improvements to

public (mass) and non-motorized transportation as improvements that would positively impact their neighborhoods

(than respondents from other age groups).

• Respondents from Cluster 8 were more likely to choose improvements for bicyclists as highly important ( “ “ “ “

clusters).

• Respondents who selected “Black/African-American” as their race were more likely to choose improvements for

automobiles as highly important ( “ “ who selected a different race category).

Senior Summit | Phase 2b | “Which type of transportation do / would you . . .” •Use most often (191 Responses):

• 53% Automobile

• 30% Public transportation

• 7% Door-to-door service

• 7% An accessible environment

• 3% Other / don’t know

•Most like to use in the future (191 Responses):

• 34% public transportation

• 25% Door-to-door service

• 21% Automobile

• 17% An accessible environment

• 3% Other / don’t know

• Youth Summit | Phase 2b | 70 Responses | “How do you get around the city?”•39% Drive (car)

•26% Get a ride from family

•19% Bus

•16% Walk

•1% Cab



3. INFRASTRUCTURE – PUBLIC SERVICES*

cluster

Current Conditions

Examples


“What is the most damaging impact of population loss in your neighborhood?”•25% Inability to reach destination

•4% Lack of access to bus stop

•40% Increase in blight

•36% Paying more for less effective services


“Which of the following services is most important to your quality of life?”•10% Mass transit

•8% Parks and recreation

•65% Public safety

•13% Public health

•5% Public lighting

• Many respondents see a disparity between their tax burden and the level

and quality of services the City is able to deliver.

• Respondents’ top City service concerns related to public safety, e.g. policeand EMT response time, well-lit streets, and illegal activity (dumping, drugs,

crime) associated with vacancy and blight.

Top Themes

*Note that at many meetings, respondents were given the option to submit City Service requests to the City. Comments from those cards are not included in this summary.



cluster

Ideas for Change

3. Infrastructure – Public Services*

Example•Open-ended Phase 1 | Respondents’ suggestions for the future

•Respondents’ suggestions for City services primarily included

overall improvements to the quality of the services themselves (e.g.

ensure all street lights are working), and, in some cases, to the

City’s interaction with residents in dealing with service issues.

•One of the most consistently requested suggestion for a new City

service was for curbside recycling.

Top Themes

•30% of future city service delivery suggestions suggested working to partner with existing non‐profits,

private entities, block clubs and churches.




Seniors’ top City service needs included improvements to, in order of frequency mentioned:

•(1) Lighting

•(2) Responsiveness & accountability, generally

•(3) High tax burden

•

(4) Garbage / bulk pickup


3. Infrastructure – Public Services*


•Trends by geography | Phase 2a•Respondents from Clusters 5 and 10 were more likely to mention a range of City service improvements throughout

their responses to various prompts (than respondents from other clusters).

•Respondents from Clusters 2 and 7 were more interested in City service improvements related to general appearance,

e.g. cleanliness and blight removal, ( “ “ “ “ “ ).

•(5) Emergency services

•(6) Privatization (“don’t privatize”)

•(7) Street maintenance

•

(8) Animal / pest control

•Senior Summit | Phase 2b

• Entrepreneurs Summit | Phase 2b | Needs and Hopes for improving Detroit

• The City’s approach to dealing with business (e.g. permitting, licensing, reducing “red tape”, customer service).

• Artists Summit | Phase 2b | Needs and Hopes for improving Detroit

• The City’s approach to dealing with the arts community, e.g. providing information or a point person, recognizing the

arts community, and clarifying City processes.



4. NEIGHBORHOODS

cluster

Current Conditions

• Keypoint Phase 2a | 845 Responses | “What is your neighborhood’s most important asset?”

• Respondents generally indicated they liked their neighborhoods. They listed projects

and activities related to community organizing, development, cleanliness, beauty,

and safety as particularly relevant to their neighborhoods’ health.

Top Theme

•

Open-ended Phase 2a | 533 Responses“What is your favorite place in your neighborhood?” In order of frequency mentioned:

•24% Housing•16% Access to recreational and cultural opportunities

•35% Sense of community•25% Location

•(1) Parks, greenways, recreation centers

•(2) Restaurants, bars, coffee shops

•(3) Community centers & nonprofits

•(6) Food access: markets and gardens

•(7) Retail locations, commercial corridors

Examples• Keypoint Phase 2a | 903 Responses“Are there active interventions or investments in your neighborhood?”

•51% Yes •26% Don’t know •23% No

•(4) Religious institutions

•(5) Schools, museums,

libraries, galleries



cluster

Ideas for Change

4. NEIGHBORHOODS

•Respondents’ suggestions for neighborhood change were largely correlated

with their geographic location, and with activities already taking place in

their neighborhoods. For instance, those from areas with seemingly

organized communities had more specific visions for their futures, whilethose from less organized communities suggested more general

neighborhood improvements.

•Respondents mostly agreed that all neighborhoods could benefit from

general improvements (e.g. stabilization, repopulation, removal or reuse ofvacant properties).

Top Themes

•Keypoint Phase 2a | 830 Responses | “What should be done first to make neighborhoods stronger?”

•

12% Disinvest in declining neighborhoods•2% Stabilize neighborhoods

•

47% Repopulate stable neighborhoods•39% Spread resources to neighborhoods across the city

Example



cluster


4. NEIGHBORHOODS

•Youth Summit | Phase 2b | 86 Responses“What is the biggest threat to your neighborhood?”

•31% Abandoned houses

•30% Drugs

•28% Violence/gangs

•10% Litter

• Street Team | 234 Responses | “What do you like about Detroit?”

•Respondents’ top responses (¼ of total items mentioned) to this question included:

•18% Residents and neighborliness

•11% Community, neighborhoods, and community organizing

• Trends by geography & age | Phase 2a• Respondents from Clusters 2, 1, 6 and 7 were more likely to mention that there were no activities or interventions

taking place in their neighborhoods (than respondents from other Clusters).

•Respondents from Clusters 4 and 8 were more likely to mention there were active interventions or investments takingplace in their neighborhoods ( “ “ “ “ “).

• Senior Summit | Phase 2b | 220 Responses“What is the most important thing that the City can do to make neighborhoods more senior friendly”

•40% Remove abandoned houses/buildings

•33% Assist older persons with home/neighb. improvements

•15% Remove debris and blight

•10% Replace vacant lots with infill housing

Documents

Feedback Summary by Topic September 2010-May 2011