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What is FedEx Customized Freight?• Combines the global reach and reliability of FedEx Express
with end-to-end shipment management
• Door-to-door service, with delivery to recipient via exclusive-use trucks, where available
• Single invoice in local currency using your 9-digit FedEx Express account number
What FedEx provides and how you benefit• Priority handling and boarding on FedEx Express aircraft
• Complete shipment management and coordination with shipping and receiving locations; monitoring and near-real-time updates throughout transit — 24/7/365
Greater control over your supply chain• Speed and shipment visibility within the FedEx network is
unmatched, as most providers use commercial air lift
• Your shipment is always with in our control, and we can provide intervention when needed and help ensure your freight will be delivered as promised
FedEx® Customized FreightProactive shipment management• Shipment flow managed by FedEx pre-flight, in-flight and
post-flight teams of FedEx specialists that will help design a solution that fits your specific shipment scenario
Pre-Flight Team• Reviews shipment documents to ensure all paperwork is in
place and sends for pre-clearance review. Notifies origin FedEx Express ramp of shipment details for priority booking
In-Flight Team• Monitors and alerts you to any potential delays and enacts
built-in contingency procedures in the event of a delay• Sends pre-alert notifications to each FedEx Express
ramp/hub through to destination and collaborates with broker/customs to expedite clearance
• Arranges shipment’s final-mile delivery
Post-Flight Team• Performs shipment audit to ensure all specifications
matched initial solution design and completes any necessary Corrective and Preventative Action (CAPA)
• Arranges for hard copy records to be stored in accordance with Current Good Distribution Practices (cGDP)
How FedEx® Customized Freight works
FedEx Express prepares FCF shipment unique quote
Customer requests FCF quote
Customeraccepts quotevia email
FedEx Express provides pickup or FCF shipment is dropped off at FedEx Ramp
FedEx Custom Critical Pre-Flight Team reviews shipment and pre-clearance paperwork, and prepares shipment solution
All destinationramps are notified
FedEx Custom Critical starts managing shipment
FedEx Custom Critical managesexceptions directlywith customer
FedEx Express transports shipment within FedEx Network to destination ramp
FedEx Custom Critical In-Flight team monitors shipment 24/7 and provides touch-point updates.
FedEx Express clears shipment and tenders to FedEx Custom Critical to perform final-mile delivery via Exclusive Truck to recipient
FedEx Post-Flightteam providesproof of delivery(POD)
Customer receives one invoice from FedEx Express with all FCF charges
Shipment is bluetaped and provided priority boarding
ePOD
Invo
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