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February-March 2016
It was show time at Gurgaon when Lemon Tree Premier,
City Center raised its curtains to welcome its first guests this February , unveiling its new age boutique styled avtaar! A deck of steps pave way through landscaped greens into this inspiringly fresh and stylish hotel. Dressed in rustic leather, light hues of textured wood, vibrant stain glass and stone patterned walls, it houses 61 rooms along with an array of Food and Beverage options, a fully equipped fitness center and a rooftop swimming pool, creating living environments that are as beautiful as they are functional. This hotel’s innovative, free-flowing lobby spaces integrate a hip Citrus Café and Republic of Noodles that are complimented by a trendy bar. The retro-inspired multi functional setting is accentuated by show kitchens and decorated with black metal screens and backlighting. The lobby also has mood music and lighting, that’s sure to elevate the guest experience manifold. For what words fail to express, these pictures say it all!
LEMON TREE PREMIER, C ITY CENTER OPENS
GLIMPSES OF THE REFRESHED LEMON TREE PREMIER; THE ATRIUM, AHMEDABAD The hotel reopened its door to guests mid February
Dalip Singh Rana alias The Great Khali | Indian
promoter, actor, and professional wrestler visited RFHJP. Best known for his time with WWE, in
2007, he became the World Heavyweight Champion but has spent most of his career
as a singles superstar. Before embarking on his
professional career, he was an officer for
the Punjab Police. He has appeared in
four Hollywood films, two Bollywood films, and several television shows.
Upasna Reddy|Vice President of Apollo Chairty & Editor of B Positive, Lifetime WellnessRx International Limited, Apollo Group of Hospitals and wife of Telugu hero Ram Charan, visited LTPHY1 for the book launch of ‘Is your child ready to face the world’, along with Ravi Teja, the popular Telugu actor who was ranked 50th in the Forbes India list of top 100 Celebrities in 2012 with an annual income of Rs.15.5 crores.
Rajneesh Duggal | Indian film actor and a former model, stayed at Lemon Tree Hotel, Indore, while in the city to promote his new film. He was adjudged winner of Grasim Mr. India title in 2003, the runner up in Mr. International and the winner of Kingfisher Model of the year contest 2005. In May 2014, he also won the reality stunt show, Khatron Ke Khiladi Season-5 and made his Bollywood debut with Vikram Bhatt's thriller ’1920’.
Lemon Tree Smiles was declared the Best Loyalty Program in the Service Sector category at the 9th Loyalty Awards presented By AIMIA. The decorous award ceremony, got leading brands together, across all verticals including retail, travel, financial services, healthcare, telecom, etc to felicitate the best in loyalty. This award applauds our ability to recognize loyalty, deliver exceptional experiences. It acknowledges us as a hospitality company that understands its customers and is continuously driving guest engagement, delight and retention! Every nomination was researched and thoroughly evaluated by a core advisory member team that comprised of industry professionals like Subhankar Mukherjee, Senior VP & Head - HDFC Bank, Deepali
Nair, Chief Marketing Officer-Mahindra Holidays and Madhu Joshi, Director - Marketing & Communication, Accor Hotels. All nominees underwent a transparent assessment process to avoid ambiguity and build 100% credibility. We shared the honor with Jet Airways, who were declared joint winners in this category with us. Trident Privilege (Oberoi group’s loyalty programme) had been winning this accolade in the earlier years. We knocked them off the perch. A big high-five and a pat on the back to the Lemon Tree Smiles team and hotel Champions for working ceaselessly towards adding that extra zing to guest stays! We wish you many more milestones and great times ahead!
Top Mentions
Mithilesh F&B Service RFHDL 390 Anil Rawat F&B Service RFHDL 299 Upender Prasad Food Production RFHDL 232 Sajjad F&B Service RFHJP 108 Munish Food Production RFHJP 88
FEB
RU
AR
Y
Naveen F&B Service RFHDL 242 Vijay F&B Service RFHDL 226 Yadab Subedi Front Office LTHAH 174 Renu Chodhary Front Office LTPJP1 145 Praveen Food Production RFHJP 139
Meet our in operations who got the maximum appreciation from guests on TripAdvisor & GSTS for their refreshing service
JAN
UA
RY
Location Room Nights | Income(lacs) Sanju Kumari Cluster 1-Delhi 2,111 | 61.79L Eleazar Prakash Cluster 1-Hyderabad 2,002 | 61.76L Praveen Kumar Cluster 1-Hyderabad 1,414 | 53.99L Saurabh Faujdar Cluster 2-Jaipur 746 | 23.97L Amit Tiwari Cluster 2-Vadodara 772 | 19.06L
Location Room Nights | Income(lacs) Eleazar Prakash Cluster 1-Hyderabad 2,835 | 90.53L Sunil Sanku Cluster 1-Mumbai 1,645 | 57.06L Praveen Kumar Cluster 1-Hyderabad 1,787 | 53.43L Mridul Bhushan Cluster 2-Jaipur 803 | 21.67 L Amit Tiwari Cluster 2-Vadodara 466 | 14.97L
Top Mentions
Meet our in sales who have garnered the maximum revenue from room nights and put up a truly spirited performance.
JAN
UA
RY
FE
BR
UA
RY
RFHDL: Popcorn Art
LTHGB: Going Jalebis LTHCN2: Men in Arms
LTHAR: Pitching it up
LTEDM: Game On
LTHGB: The Good Old Musical Chair
LTHWF Spicing it up
RFHJP: All dressed up
LTHIN: Bulls eye!
From LTPGN2 Files When the newly opened hotel faced a shortage of kitchen staff, KHIM, Chef of Republic of Noodles, took it upon himself to support his team. He not only performed his erstwhile duties of preparing food with diligence, but also mopped and cleaned the kitchen floor time and again. He infact extended his shifts so-as-to assist his fellow co-workers and share their workload. During the critical pre-opening period he also stayed back at the hotel, performing duties of a Sous Chef , in the absence of one, for two consecutive months .
From LTHAR Files Mudassir Nazer and some staff members of LTHAR went above and beyond their call of duty, to help a Chinese couple in distress, when the lady guest suddenly fell unwell and had to be rushed to the hospital. Not only did Mudassir arrange for a cab drop to the hospital, but also fixed the doctor’s appointment, arranged for hotel food during the ailing guests’ term at the hospital, and even played interpreter for all interactions that were necessary, to ensure the lady guests’ treatment and well being. Additionally, his other colleagues namely, Niranjan, Ramchandra Deshmukh, Rahul Kokare and Harun Sheikh, took turns to make certain the guests always had on ground support at the hospital. They helped them in buying medicines, accompanying them for x-rays and ensured a smooth discharge. The overwhelmed guests, in a heartfelt letter to the HGM, thanked and appreciated Team LTHAR for this timely assistance and a warm response. Well done guys, for going all out to help someone in need. You make us proud.
From RFHHY Files Security guard, Santosh of RFHHY played a responsive host and chaffer, to a grumpy guest, when he offered to drop him to Hyderabad Convention Center from LTHGB early in the morning, in the absence of the hotel chaffer. An evening earlier, the guest had been very vocal about his stay experience and had expressed his dissatisfaction to the hotel staff in no uncertain words. This out-of- the- way service left the guest satisfied and pleased, turning an unhappy guest experience into a good one. Super job, Santosh!
From LTPJP1 Files When Tejveer Singh realized that a foreign guest, who was a part of a large group that had checked out a short while ago, had left his passport behind in the room, he wasted no time to take it upon himself to return it. On his bike, he travelled the distance to the office of SITA travels and traced the guest and handed over the forgotten passport to its rightful owner.
LT
HIN
: B
azzar B
uzz
LT
HA
H: M
on
keyin
g A
rou
nd
LTHGB: Leapfrogging
LTHAR: Putting their best foot forward
LTHVD: On stream and loving it!
Lemon Tree Premier
Lemon Tree Hotels
Red Fox Hotels
Total Group
Total Revenue (Rs Lakhs)
RPD
Total Revenue (Rs Lakhs)
RPD
Total Revenue (Rs Lakhs)
RPD
Total Revenue (Rs Lakhs)
RPD
LTPBL1 242 145
LTPGN1 132 65
LTPHY1 448 190
LTPJP1 145 90
LTPDL1 436 222
RFHED 68 69
RFHJP 120 141
RFHHY 130 105
RFHDL 181 184
Total 3774 2368
FINANCIAL PERFORMANCE FOR
JANUARY 2016
LTHAH
LTHAR
LTHEC
LTHCD
LTHCN
LTEDM
LTABR
LTHUV
LTHIN
LTVLR
LTHHP
LTHWF
LTHDN
LTHCN2
LTHGB
LTHVD
105
171
218
97
148
61
180
51
116
50
104
127
66
82
246
52
80
87
130
69
86
51
54
40
85
21
97
96
41
37
144
41
GSTS
FOR JANUARY
2016
Lemon Tree Premier
Lemon Tree Hotels
Red Fox Hotels
Overall Scores
Overall Scores
Overall Scores
Overall Satisfaction
Overall Satisfaction
Overall Satisfaction
Value For Money
Value For Money
Value For Money
Will You Recommend
Will You Recommend
Will You Recommend
Will You Return
Will You Return
Will You Return
LTPBL1 92.27% 91.77% 92.84% 94.65% 93.46%
LTPGN1 89.57% 90.91% 86.08% 90.52% 88.84%
LTPHY1 93.48% 94.44% 93.01% 94.47% 93.75%
LTPJP1 89.28% 90.61% 89.25% 90.01% 88.68%
LTPDL1 91.46% 91.55% 90.33% 92.38% 90.44%
RFHED
94.05%
97.60%
93.26%
91.75%
93.53%
RFHJP 90.73% 90.78% 89.97% 91.68% 91.33%
RFHHY 90.02% 90.73% 90.72% 91.59% 89.97%
RFHDL 92.71% 93.60% 91.14% 93.64% 91.46%
LTHAH 96.29% 98.09% 92.90% 99.48% 99.39%
LTHAR 91.53% 94.23% 92.75% 96.42% 96.95%
LTHEC 87.80% 88.85% 88.44% 90.24% 90.09%
LTHWF 91.87% 94.79% 93.91% 91.84% 86.01%
LTHCD 93.66% 93.03% 91.38% 94.29% 94.04%
LTHCN 91.92% 93.33% 89.20% 81.35% 81.86%
LTEDM 95.53% 97.60% 93.04% 97.57% 98.04%
LTABR 89.99% 91.99% 85.42% 90.00% 86.34%
LTHUV 86.68% 88.72% 86.21% 90.05% 89.64%
LTHIN 91.76% 93.91% 92.58% 99.17% 99.03%
LTVLR 89.58% 91.36% 87.57% 89.14% 87.90%
LTHHP 85.02% 85.21% 84.60% 87.79% 88.62%
LTHDN 91.77% 96.16% 93.29% 93.56% 86.73%
LTHCN2 93.88% 93.94% 89.13% 93.63% 91.83%
LTHGB 90.08% 91.50% 86.15% 92.02% 89.74%
LTHVD 85.36% 88.13% 86.32% 88.53% 88.48%
As a part of the ‘Get Fit’ initiative, some of the RFHJP staff participated in the Jaipur Marathon while others cheered on and motivated their team members. Team RFHJP also also distributed water bottles and fresh oranges to help energize all runners throughout the event.
RFHHY organized a health camp for its employees this month. While a group of medical experts oversaw and conducted a general checkup of each employee; an on- ground health counselor advised the staff on adopting a healthy way of life!
LTHUV organized an interactive learning session to enhance their English proficiency and linguistic skills. Good going Team!
All Teams @ LTH have been toiling away all month to make the areas in and around their hotels neat and clean. Three cheers to the Swachch Bharat Abhiyaan and a pat on the back everyone for ceaselessly contributing to this noble cause.
Hitendra Panchal HK | LTHAH
Kesvan Security | LTHCN
Rajehwar Patil F&B | LTHAR
Praveen Kumar F&B Pdt |LTEDM
Ramesh Tadvela F&B Pdt | LTHIN
Manohar Singh F&B Pdt | LTHEC
Shailendra Singh FO | LTABR
Jishnu Vijayan HK | LTVLR
K Siddi Raju F&B | RFHHY
Abhishek Anand FO | RFHED
Kaustabh K Sales | LTHHP
Rahul Sehrawat FO | LTHUV
Anil Kumar Fin | LTPGN1
Manmohan Panda Engg | LTPBL1
Braj Mohan Fin | RFHJP
Shiv Shankar F&B | LTHWF
Delleshwari M HK | LTPHY1
Seema Kumari HK | LTHCD
Govind Singh F&B Pdt | LTPJP1
Kuldeep Vats HK | LTPDL1
Anand Singh HK | RFHDL
Anil Siswal F&B Pdt | LTHDN
Suresh S Engg | LTHCN2
Venkatesh Kr Engg | LTHGB
Vikas Singh F&B Pdt | LTHVD JANUARY
Mohalta Kumari F&B Pdt | LTHAH
Dhirminder Giri HK | LTHCD
Mahindernath D FO | LTHCN
Tarbez FO | LTHEC
Nikhil Nishant
F&B | LTEDM
Ankush Tyagi FO | LTHIN
Praveen Kumar F&B Pdt | RFHDL
Om Prakash F&B | RFHED
Shyam Dahel F&B | LTPBL1
Ravinder Pandey F&B | LTHWF
Suresh Kumar FO | LTPJP1
Linu Thomas F&B | LTVLR
Bhupinder Singh F&B Pdt | LTPGN1
Ankush Mankotia Security | LTPDL1
Madan Bhardwaj F&B Pdt | LTHAR
Vikram Singh Engg | LTHUV
Shankar Singh F&B | LTABR
Abhishek Mathur FO | RFHJP
Jitender Panda Engg | RFHHY
Guddu Anand FO | LTPHY1
Himanshu Pant FO | LTHDN
Chinmay Lagate HK | LTHHP
Gnanasekar S Security | LTHCN2
Devender Kr F&B Pdt | LTHGB
Pankaj Vaghela Security | LTHVD JANUARY
Satish Kumar F&B | LTHCN
Sunil Kumar Engg | LTEDM
Anesh Yadav HK | LTHIN
Kapil Kumar FO | LTHUV
Gokuldas Panwar Engg | LTABR
Mahima Singh Engg | RFHJP
Y Srinivasa Reddy Engg | RFHHY
Akshat Mathur F&B | LTPJP1
Shani Chettri F&B | LTHAH
Mudassir Nazer FO | LTHAR
Ranjith B FO | LTVLR
Mauli Chowgule F&B | LTHHP
Parvinder Kaur HK | RFHED
Sanjeev Kumar
Engg| LTPDL1
Praveen Kumar F&B Pdt | RFHDL
Emraan Ellahie
FO | LTHDN
Sakir Ali F&B Pdt | LTPBL1
Bharthiyar Kr
FO | LTHWF
Neeraj Kumar F&B | LTPGN1
B. Venkatesh F&B | LTPHY1
Madhusudan G
FO | LTHEC
Ajay Thapa Sales | LTHCD
Jayesh G HK | LTHCN2
M. Venkatesham Engg | LTHGB
Pori Chetia HK | LTHVD
JANUARY
Lohri Celebrations across Lemon Tree Hotels
Lemon Tree Premier
Lemon Tree Hotels
Red Fox Hotels
Total Group
Total Revenue (Rs Lakhs)
RPD
Total Revenue (Rs Lakhs)
RPD
Total Revenue (Rs Lakhs)
RPD
Total Revenue (Rs Lakhs)
RPD
LTPBL1 261 157
LTPGN1 150 71
LTPHY1 348 199
LTPJP1 122 92
LTPDL1 500 250
LTPCC 19 9
RFHED 86 70
RFHJP 103 139
RFHHY 106 111
RFHDL 217 177
Total 3704 2458
FINANCIAL PERFORMANCE FOR
FEBRUARY 2016
LTHAH
LTHAR
LTHEC
LTHCD
LTHCN
LTEDM
LTABR
LTHUV
LTHIN
LTVLR
LTHHP
LTHWF
LTHDN
LTHCN2
LTHGB
LTHVD
LTHDH
94
177
224
91
160
61
159
57
113
38
103
130
72
99
157
53
1
77
90
139
69
90
51
58
43
86
18
107
104
44
47
114
42
1
GSTS
FOR JANUARY
2016
Lemon Tree Premier
Lemon Tree Hotels
Red Fox Hotels
Overall Scores
Overall Scores
Overall Scores
Overall Satisfaction
Overall Satisfaction
Overall Satisfaction
Value For Money
Value For Money
Value For Money
Will You Recommend
Will You Recommend
Will You Recommend
Will You Return
Will You Return
Will You Return
LTPBL1
92.53% 93.48% 92.82% 94.18% 92.13%
LTPGN1 90.51% 91.31% 87.50% 89.31% 86.70%
LTPHY1 92.32% 93.32% 91.91% 94.07% 93.19%
LTPJP1 88.29% 89.74% 90.21% 89.42% 87.99%
LTPDL1 94.07% 94.94% 92.33% 94.39% 93.08%
RFHED
92.04%
96.10%
86.87%
92.83%
94.80%
RFHJP 95.01% 95.29% 94.66% 94.73% 93.84%
RFHHY 90.05% 89.75% 89.70% 90.20% 89.18%
RFHDL 88.62% 88.27% 85.45% 88.22% 85.75%
LTHAH 96.29% 98.09% 92.90% 99.48% 99.39%
LTHAR 91.53% 94.23% 92.75% 96.42% 96.95%
LTHEC 87.80% 88.85% 88.44% 90.24% 90.09%
LTHWF 91.87% 94.79% 93.91% 91.84% 86.01%
LTHCD 93.66% 93.03% 91.38% 94.29% 94.04%
LTHCN 91.92% 93.33% 89.20% 81.35% 81.86%
LTEDM 95.53% 97.60% 93.04% 97.57% 98.04%
LTABR 89.99% 91.99% 85.42% 90.00% 86.34%
LTHUV 86.68% 88.72% 86.21% 90.05% 89.64%
LTHIN 91.76% 93.91% 92.58% 99.17% 99.03%
LTVLR 89.58% 91.36% 87.57% 89.14% 87.90%
LTHHP 85.02% 85.21% 84.60% 87.79% 88.62%
LTHDN 91.77% 96.16% 93.29% 93.56% 86.73%
LTHCN2 93.88% 93.94% 89.13% 93.63% 91.83%
LTHGB 90.08% 91.50% 86.15% 92.02% 89.74%
LTHVD 85.36% 88.13% 86.32% 88.53% 88.48%
Suraj Diwakar Store | LTHAH
Mohan Abbas HK | LTHCN
Khalil Deshukh F&B | LTHAR
Anshul Dogra Fin |LTEDM
Dharmendra Tiwari F&B | LTHIN
Banu Prasad Fin | LTHEC
Pankaj Kumar F&B | LTABR
Ranjth B FO | LTVLR
Krushna Nayak HK | RFHHY
Sachin Bhagwat Engg | LTHHP
Jai Singh Engg | LTHUV
Rakesh Kumar F&B | LTPGN1
Vipul S F&B | LTPBL1
Surendra Singh Fi&B Pdt | RFHJP
Anupam S F&B Pdt | LTHWF
Mani Krishna Engg | LTPHY1
Pankaj Kumar F&B | LTHCD
Ankit Kumar FO | LTPDL1
Nitesh Rai FO | RFHDL
Subodh Kr. HK | LTHDN
Ravinder Singh F&B Pdt | LTHCN2
U. Ajay F&B | LTHGB
Rakesh Sah F&B Pdt | LTHVD
Anung Pegu FO | LTPJP1
Rakesh Kumar F&B Pdt | LTPGN2 FEBRUARY
Anurag Shrivastva HK | LTHAH
Sohan Rawat F&B Pdt | LTHCD
Mohan Krishna Sales | LTHCN
Sakthivel Kr. Store | LTHEC
Shekhar Gaur
FO | LTEDM Mohit Dhingra
HK | LTHIN
Saurav Nayak F&B | LTPBL1
Saumendra Das FO | LTHWF
Gayadhar Malik Security | LTPJP1
Linu Thomas F&B | LTVLR
Bhupinder Singh FO | LTPGN1
Mahender Rawat F&B Pdt | LTPDL1
Prahlad Dhange Engg | LTHAR
Dipak Kumar HK | LTHUV
Bhuvan Galan F&B Pdt | LTABR
Chirag Dhawan FO | RFHJP
Mangum Shrinivasu Engg | RFHHY
Mandeep Rana F&B Pdt | LTPHY1
Vipin Thapliyal F&B | LTHDN
Sunil Chand F&B Pdt | LTHHP
Manikandan E F&B | LTHCN2
M. Pradhan F&B | LTHGB
Ashika Ghune FO | LTHVD
Kapil Kumar Engg | LTPGN2
Ankush Mankotia Security | LTPDL1
FEBRUARY
P. Palani Store | LTHCN
Kanika Adalka HK | LTEDM
Nitisha Solanki F&B | LTHIN
Vikas Kumar F&B Pdt | LTHUV
Binod Rana FO | LTABR
Bhupendra Singh F&B | RFHJP
Januki B F&B | RFHHY
Anung Pegu FO | LTPJP1
Saddik Parvez F&B Pdt | LTHAH
Hauran Shaikh Sales | LTHAR
Soumya P FO | LTVLR
Santosh Makar Fin | LTHHP
Priyanka Kumari
F&B | LTPDL1
Mandeep Negi F&B Pdt | LTHDN
Raju Phukan HK | LTPBL1
Debu Paik
F&B Pdt | LTHWF
Raj Bahadur HK | LTPGN1
Passang Bhutia FO | LTPHY1
Anupam Kundu F&B Pdt | LTHEC
Sanjay Dogra HK | LTHCD
Krishanraj P Store | LTHCN2
Simma Surya FO | LTHGB
Hitesh Kalita F&B | LTHVD
Thoithoiba Singh
HK | LTPGN2 Vinod Rawat
Store | LTPCC FEBRUARY
RFHED celebrated Makar Sankranti differently by distributing warm blankets and linen to the poor and hom the sessions were very informative and full of valuable advice. eless, in and around their vicinity. Well done RFHED, indeed a noble way to spread warmth and cheer in the winter.
LTPDL1 & RFHDL came together to organize a First Aid Workshop to educate and train staff about the importance of responding quickly and effectively to emergencies, such as heart attacks, choking, or electrocution etc when faced with such a situations at work. Needless to say the sessions were very informative.
LTPHY1 & RFHHY turned 5, this month. Besides the fervor and festivities that followed at the hotels’ anniversary celebrations, the hotel teams also visited an orphanage nearby to share their joy and spread cheer by serving the occupants a hearty meal !! Goodness goes a long way , so keep it up people!
This month RFHHY, attained Rank#3 out of 296 hotels in the city. This first-time-ever fete by the hotel, paved way for gala celebrations. Besides the dancing and merry making, the jubilant hotel staff also expressed their joy by cutting a cake and enjoying a delicious feast!
LTHCN made heads turn with its 7th Anniversary celebrations. From a visit to an orphanage, to organizing a blood donation camp on campus, the hotel team spared no effort in contributing towards a noble cause. A staff party too was on planned, where staff members were seen dancing and singing through the wee hours of the evening, rejoicing and celebrating their special day. The party ended on a high with the ceremonial cutting of a 2-tier cake. Congratulations LTHCN for being 7up!!
It was happy birthday time at LTHHP as well! Amidst festivities and celebrations, the jubilant hotel team, decided to together cut the ceremonial cake together! Three cheers to team spirit ! Wish you happy times ahead!
A refreshed LTPAH1, opened its doors to guests in a brand new avataar on 15th February, and threw a Bookers Party to celebrate its re-opening! We wish you all the best Team LTPAH1 for a roaring new beginning and good times ahead!!
LTPGN2(City Center) held its first Town hall at the end of the month. The enthusiastic team spend an hour discussing the opportunities and challenges of its stylish new hotel and bonded over tea and snacks.
REPUBLIC DAY CELEBRATIONS AT LEMON TREE HOTELS