February 2020 Housing - new.enfield.gov.uk · reducing crime and anti-social behaviour. The Commission was asked to examine the challenges facing Enfield through three ‘threads’;

Tenants’ Conference Saturday 7 March 2020, 9am-1.30pm

at Enfield Civic Centre, Silver Street, EN1 3XN

Have your say and learn more about everything to do with your home

See page 23 for details on how to book a place

February 2020

Housing NewsFor Enfield Council tenants and leaseholders

www.enfield.gov.uk/councilhousing

Smoke and CO alarms – press to test. Monthly is best!

Tenants and leaseholders please remember it is your responsibility to insure your furniture, belongings and personal possessions.These include your carpets, curtains, clothes, bedding, and electrical items. And don’t forget your jewellery, pictures and ornaments.

10 REASONS TO CHOOSE THE CRYSTAL HOME CONTENTS INSURANCE SCHEME

1) Apply over the telephone or complete an application form2) Noexcess(youdon’tpaythefirstpartoftheclaim)3) Coverstheft,waterdamage,fireandmanymorehouseholdrisks4) Covers tenants improvements (up to £2000)5) Covers contents in sheds, outbuildings and garages (up to £2000)6) Covers damage to external glazing for which you are responsible7) Coversreplacementandinstallationoflocksforoutsidedoorsorwindowsandalarms,if

keysarelostorstolen8) Youdon’tneedtohavespecialdoororwindowlocks(justalockablefrontdoor)9) All postcodes are included10) Flexible regular Pay-As-You-Go payment options (fortnightly and monthly premiums include

a transaction charge)

Limits and exclusions apply, a full policy wording is available on request.

For further information telephone Crystal Insurance Scheme on 0345 450 7286 or visit: www.crystal-insurance.co.uk

ThistleTenantRisksisatradingstyleofThistleInsuranceServicesLimited.ThistleInsuranceServicesLimitedisauthorisedandregulatedbytheFinancialConductAuthorityFRN310419.RegisteredinEnglandunderNo.00338645.Registeredoffice:Rossington’sBusinessPark,WestCarrRoad,Retford,

Nottinghamshire,DN227SW.ThistleInsuranceServicesLtdispartofthePIBGroup.

Housing News February 2020 www.enfield.gov.uk

33

Contents

Page 2• Homecontents

insurance

Page 4• Addressingpovertyin

theborough

Page 5• NewhomesforAlma

Estateresidents

Page 6-7• JoyceandSnell's

redevelopmentproposals

Page 8 • ProgressatMeridian

Water

Page 9• Leaseholders'Forum

update

Page 10• Whoishousingfor?

WelcomeEnfield Council's ambition is to provide every person in the borough with a good quality home.

The Council's Cabinet has just agreed to triple the number of new homes we will provide over the next three years to help tackle the housing crisis head on. See page 8 for progress on new homes on Meridian Water and pages 5-7 for proposals on the Joyce and Snell’s estates, and the latest on the Alma Estate.

We have also just agreed significant investment in improving the quality and safety of our existing council homes as well as funding the delivery of 3,500 more council owned homes over the next ten years.

Meanwhile, the Council continues to prioritise residents’ safety and is spending £51 million on improving fire safety in Enfield, see page 16 for information on resident safety advice. If you are interested in joining the Building Safety Residents' Board, we would love to hear from you, see page 17 for details.

Please take the opportunity to book your place at our free tenants' conference, see page 23 for further details.

Cllr Gina Needs,Cabinet Member for Social Housing

If you want more information about Council services you can visit www.enfield.gov.ukHousing News is produced by the Council’s Communications Team and the Housing News Customer Editorial Board. We thank Board members Marcia Russell, Marcella Soalla-Bell and Georgie Perrott for their contributions.Housing News is available in libraries and online at www.enfield.gov.uk where readspeaker technology can be used. The next issue of Housing News is due to be distributed in May 2020. If you would like to contact us, email: [email protected] or write to: Housing News, Enfield Council, Communications Team, Civic Centre, Silver Street, Enfield EN1 3XY. Once you've finished reading your issue, please recycle it.

Page 11• Councilapproves

HomelessnessStrategy

• Roughsleepersshelter

Page 12• Helpingrough

sleepers

Page 13• Repairsserviceupdate• Reportingarepair

Page 14• InformingDWPofrent

changes• Rentstatements• Payingyourwaterbill

Page 15• PayPoint

Page 16• Balconysafety• e-survey

Page 17• JointheBuilding

SafetyResidents'Board

• Fightingfraud

Page 18-19• AskSara• SafeguardingAdults

Page 20-21 • Residenttraining

programme

Page 22 • Helpuscreateanew

HousingNews• BecomeaHousing

NewsCustomerEditorialBoardmember

Page 23• Tenants'conference

Page 24• Councile-newsletters

Tenants and leaseholders please remember it is your responsibility to insure your furniture, belongings and personal possessions.These include your carpets, curtains, clothes, bedding, and electrical items. And don’t forget your jewellery, pictures and ornaments.

10 REASONS TO CHOOSE THE CRYSTAL HOME CONTENTS INSURANCE SCHEME

1) Apply over the telephone or complete an application form2) Noexcess(youdon’tpaythefirstpartoftheclaim)3) Coverstheft,waterdamage,fireandmanymorehouseholdrisks4) Covers tenants improvements (up to £2000)5) Covers contents in sheds, outbuildings and garages (up to £2000)6) Covers damage to external glazing for which you are responsible7) Coversreplacementandinstallationoflocksforoutsidedoorsorwindowsandalarms,if

keysarelostorstolen8) Youdon’tneedtohavespecialdoororwindowlocks(justalockablefrontdoor)9) All postcodes are included10) Flexible regular Pay-As-You-Go payment options (fortnightly and monthly premiums include

a transaction charge)

Limits and exclusions apply, a full policy wording is available on request.

For further information telephone Crystal Insurance Scheme on 0345 450 7286 or visit: www.crystal-insurance.co.uk

ThistleTenantRisksisatradingstyleofThistleInsuranceServicesLimited.ThistleInsuranceServicesLimitedisauthorisedandregulatedbytheFinancialConductAuthorityFRN310419.RegisteredinEnglandunderNo.00338645.Registeredoffice:Rossington’sBusinessPark,WestCarrRoad,Retford,

Nottinghamshire,DN227SW.ThistleInsuranceServicesLtdispartofthePIBGroup.

www.enfield.gov.ukHousing News February 2020

4 News

Enfield Council’s Leader says addressing poverty in the borough will be a top priority in response to an independent report commissioned by the Council.

The Enfield Poverty and Inequality Commission report found that deprivation in the borough has increased in recent years and called on the government to review its funding arrangement for local authorities to help them tackle increasing poverty.

Enfield has risen from being the 12th to the 9th most deprived London borough between 2015 and 2019. Just under a third (27 per cent) of households in the borough are in poverty after housing costs; and one in three children is living in poverty.

The Smith Institute run commission made 27 recommendations which it says will make a significant difference to families with the lowest incomes in the borough.

They include reforming the private rented sector, improving access to healthcare – including mental health services - revitalising youth services and reducing crime and anti-social behaviour.

The Commission was asked to examine the challenges facing Enfield through three ‘threads’; living, learning and earning over a six-month timetable to enable its findings to be incorporated into the Council budget setting and policy development processes. It listened to stakeholders across Enfield and heard first hand testimonies from residents on the challenges they faced and possible solutions to them.

Work on implementing all of the report’s recommendations is already underway.

Cllr Nesil Caliskan, Leader of Enfield Council, said: “Our vision is to not only lift people out of poverty, but to remove the root causes of poverty in our borough.”

Addressing poverty a top priority for Enfield Council

Cllr Nesil Caliskan, Leader of Enfield Council and Baroness Tyler of Enfield, Chair of the Commission


5

The new administration, which was elected in 2018, is reviewing all existing estate renewal and regeneration projects to maximise the number of council homes provided on the schemes.

As part of this programme, the first 97 new homes have been delivered as part of the Council’s redevelopment of the Alma Estate in partnership with developer Countryside.

All the new social rent council homes have been allocated to existing residents of the estate in Ponders End.

To launch the new homes, Cllr Gina Needs, Cabinet Member for Social Housing, attended a tour of the estate development organised by Countryside.

The tour included a visit to Frank Mensah’s new apartment. Mr Mensah has lived on the Alma Estate for more than 30 years. It finished with a meet and greet event with several residents at the local Oasis Academy Hadley school.

Cllr Needs said: “The tour showcased the positive and much needed improvements that the scheme is bringing to the area. The development

New homes for Alma Estate residents

L-R: Robert Wilkinson, Managing Director, Partnerships South, (East) Countryside, Frank Mensah, resident, and Cllr Gina Needs, Cabinet Member for Social Housing.

is helping to create much needed affordable, high-quality housing for local people and create a great space for current and future residents and visitors.”

Countryside has submitted a planning application to increase the number of homes delivered through the redevelopment of the 1960s Alma Estate from 993 to 1,086.

For more information, visit: www.enfield.gov.uk and search for Alma Estate.

News


6 News

Proposals to redevelop the Joyce Avenue and Snell’s Park estates in Upper Edmonton are being taken forward in partnership with residents.

The estates date back to the 1950s and 1960s and all 795 existing homes require significant investment.

In November, Enfield Council’s Cabinet agreed to develop plans for a scheme based on the residents’ vision.

The Council’s initial design ideas for the estates were shared with residents in an exhibition at Boundary Hall Community Centre on Snell’s Park last month. Their comments and suggestions will be fully taken on board and used to shape plans for a scheme.

The two-week exhibition was the first in a programme of resident participation events which will take place over the coming months.

Joyce Avenue and Snell’s Park estates residents will vote on whether the proposed scheme should go ahead later this year.

Working with residents to transform Joyce Avenue and Snell’s Park estates

NEW AND MORE AFFORDABLE HOMES Energy efficient, high-quality

new homes Bigger homes for

overcrowded families Much-needed new

affordable homes for local people

Hundreds of new council homes with secure, lifetime tenancies

If delivered, the scheme will provide:COUNCIL-LED AND MANAGED Everyone who wants to

stay will be offered a new home

The Council will work in partnership with residents to develop its ideas

It will lead on the development and will own almost all of the homes

It won’t be giving away public land to private developers

IMPROVED ENVIRONMENT High-quality public, open

spaces that are safe for children

Better design to reduce crime and anti-social behaviour

A place where people want to live and businesses can do well


77News

New homes will be built in phases over 10-15 years to minimise disruption

The first new homes will be built before anyone is asked to move house

Every resident will move directly from their current to their new home

To invest in a new and better Florence Hayes centre and recreation ground

To continue working to improve the existing repair and maintenance of current homes

To continue to work with the police to tackle crime and anti-social behaviour

The Council’s intentions:

What do the proposals mean for existing residents?EXISTING SECURE COUNCIL TENANTS PAYING SOCIAL RENT They will be offered a new home on the

redevelopment with the same terms and conditions

RESIDENT LEASEHOLDERS AND FREEHOLDERS They will be paid market value for their

homes plus statutory compensation – and offered a new shared equity home so that they can stay in their neighbourhood

PRIVATE RENTERS There will be more new, high-quality homes

to rent at a range of different prices on long-term tenancies managed by the Council

For more information, visit: www.enfield.gov.uk and search for Joyce and Snells.


8 News

Around 900 homes for local people will be built in the first phase of the Council’s £6 billion Meridian Water development in Edmonton.

Enfield Council and developer Vistry Partnerships (formerly Galliford Try Partnerships) have signed a development agreement which will see the new homes built on Meridian One – the first phase of the Meridian Water development. Work to make the site ready for construction will start in the coming months.

Half of all the new homes will be built as affordable housing, 50 per cent of which will be Council owned, and provided at London affordable rent levels. The remaining homes will be made up of a range of tenures and housing types. The first new homes are expected to be completed in 2022.

Vistry Partnerships will also be opening a construction skills academy at Meridian One that will deliver vocational training for local people.

Enfield Council Leader, Cllr Nesil Caliskan, said: “Significant progress continues to be made at Meridian Water as we move forward with our transformational plans for this part of the borough.

“From the start I made it clear that I wanted the primary beneficiaries of Meridian Water to be local residents.

“As well as providing homes to help tackle the housing crisis in Enfield, a community fund has been set up to deliver community safety initiatives and improve the area.

“As a result, since December, a dedicated vehicle, staffed by two operatives, has been used to carry out regular patrols of the wider Angel Edmonton and Meridian Water area to improve the removal of rubbish and fly-tips. A deep cleaning regime has also begun on Fore Street and will be expanded through Edmonton.

“Additionally, the Council is recruiting staff to help with community safety and is looking to develop better lighting and CCTV coverage.”

Over the next 25 years, the Meridian Water development will provide 10,000 homes, 6,000 jobs and new parkland in the Lea Valley area.

For more information visit: www.meridianwater.co.uk

Progress at Meridian Water with first homes on the way


9

The Leaseholders’ Forum which meets quarterly last met up on 9 January.

The meeting provided an opportunity for the Home Ownership Service Manager, Ross Reddy to introduce himself to the group. Ross joined the Council last November and brings a wealth of experience with him. He shared his plans for service improvements to leaseholders and tenants who may wish to apply for the Right to Buy scheme.

Ross introduced his team managers Bernice Harrild and Erica Raval. They are responsible for supporting leaseholders in all aspects of the Home Ownership Service offering, which includes: service charge and major works billing; answering questions and providing general support; right to buy administration; and income collection.

The Home Ownership Service can be contacted at: [email protected]

The next meeting of the forum will be on Thursday 23 April, 7pm at the Civic Centre. If you would like to be added to the mailing list for this forum and other community updates, please contact your Engagement Officer, Jim Dunn at: [email protected] or 020 8132 1014.

Leaseholders’ Forum update

News

We have made some recommendations about how housing in Enfield will be allocated in the future and we want to know what you think.

The consultation closes on 11th March 2020

HAVEYOUR

SAY

To find out more and complete our questionnaire on the proposed changes go towww.enfield.gov.uk/consultations

WHO ISHOUSING FOR?


11Rehousing and Temporary Accommodation

The Council’s Cabinet has approved a five-year strategy to make homelessness in Enfield a thing of the past.

The Preventing Homelessness and Rough Sleeping Strategy 2020-2025 has been designed to ensure everyone has a safe, stable place to live now and in the future.

The strategy was approved in December following a 12-week public consultation with residents, voluntary and community sector organisations, housing associations, the government and local councillors.

Cllr Gina Needs, Cabinet Member for Social Housing, said: “We want to end homelessness in Enfield. This means supporting residents to make informed choices so that they have a home they can afford, at the right time, which meets their needs. It means that if an individual or family is at risk of homelessness, they receive the support they need to prevent it.

"Since our last strategy was produced in 2013,

homelessness has increased across the country and at a significant rate locally. At March 2019, Enfield had 3,410 households in temporary accommodation, a 74 per cent rise since 2012. This makes us the second highest provider of temporary accommodation in England.

“Eviction from private rented accommodation continues to be the main cause of homelessness in Enfield. We have also seen a significant rise in rough sleeping since 2017, giving us the fourth highest rough sleeper count in London in 2018.

“The scale of these challenges means that we require a step-change in the way we work across the Council, with our partner organisations and in the community to prevent homelessness.”

The strategy will be delivered alongside the Housing and Growth Strategy which sets out how the Council will increase the range of different affordable housing options available in Enfield over the next ten years.

A night shelter providing specialist support and accommodation for rough sleepers in Enfield over the winter months opened its doors in December.

The shelter, managed by Enfield Council as part of its rough sleeping service, is located on the Claverings Industrial Estate in Edmonton and is open every day between 5pm and 9am until March. It has beds for 20 people, showers and offers a hot meal to guests every day.

Council approves strategy to tackle homelessness in the borough

Bringing rough sleepers in from the coldA guest at the shelter, who asked not to be named, said: “This shelter has allowed me the time and energy to focus on other areas and sort out some problems, and is giving me the opportunity to focus on the next stages of my life.”

www.enfield.gov.uk

WORRIED ABOUT SOMEONESLEEPING ROUGH? Reporting a rough sleeper is easy – please follow this link and it will take you straight through to the London Street Rescue website www.streetlink.org.uk.

The telephone number for the service is 0300 500 0914.

If the person needs urgent medical assistance please call 999.

London Street Rescue will then organise for a specialist team to come out and assess the needs of the person and take the appropriate follow up action.

Do not wait to report to the Council’s housing or social services staff, this will delay further action.


13Housing Repairs

The Council is bringing the repairs and maintenance of its housing stock back in house.

The decision was taken in June last year as part of a scheme which aims to improve the service and make it more responsive to residents’ needs.

The preparation for the new directly delivered service, which will be called Enfield Repairs Direct, is well underway.

Once Enfield Repairs Direct is launched, the in house team will be clearly visible because they will be wearing branded uniforms and driving branded vehicles as shown on this page. Staff will always carry Council identification cards.

Repairs Service update Enfield Repairs Direct vehicles will be equipped with frequently needed spare parts, so wherever possible, routine repairs can be fixed immediately.

For more complex repairs that cannot be resolved on the spot, contracts with local suppliers are being put in place so the necessary parts can be obtained quickly.

To maximise efficiency, operatives will be using mobile hand-held devices to share information in real time with technical and administrative support colleagues.

The Council also wants to make it easier for residents to report a repair and arrange an appointment.

Reporting a repair The best way to report a repair is by visiting our website at: https://new.enfield.gov.uk/services/housing/council-housing/repairs/

Leaseholders can also continue to use the repairs service for communal areas.

Please don’t forget that the ‘out of hours emergency service’ is ONLY for emergencies and not a way to get general repairs done.www.enfield.gov.uk

WORRIED ABOUT SOMEONESLEEPING ROUGH? Reporting a rough sleeper is easy – please follow this link and it will take you straight through to the London Street Rescue website www.streetlink.org.uk.

The telephone number for the service is 0300 500 0914.

If the person needs urgent medical assistance please call 999.

London Street Rescue will then organise for a specialist team to come out and assess the needs of the person and take the appropriate follow up action.

Do not wait to report to the Council’s housing or social services staff, this will delay further action.


14

From March 2020you canpay yourEnfield Council

bill at

We are making it easier and more convenient for you to pay your

Enfield Council Tax, Housing rent and other council bills. Look out for

your new barcoded bill.

For more information and to find your nearest PayPoint location, visit www.enfield.gov.uk/paypoint

What is PayPoint?PayPoint is a service that allows individuals to go into a retailer to pay a bill. Retailers range from small newsagents and corner shops to big supermarkets.

Many of you may already visit a PayPoint retailer to pay your other bills or even to collect a parcel.

MORE locations to payOver 140 PayPoint retailers across Enfield.

LONGER opening hours Most PayPoint retailers are open seven days a week with long opening hours.

PAYMENTS in person Your payment will be taken by a shop assistant and you will receive a receipt.

As a direct result of introducing PayPoint, the Cashier Service

and auto pay kiosks at the Civic Centre and auto pay

kiosk at the Edmonton Centre will close on 31 May 2020.

Or for an even easier option, join thousands of other Enfield households

and sign up for Direct Debit! Visit www.enfield.gov.uk/directdebit

You will shortly receive your rent change notification letter. If you are in receipt of Universal Credit, it will be your responsibility to notify the Department for Work and Pensions (DWP) of any rent change.

From 6 April 2020, your weekly rent charge will be changed. If you receive Universal Credit, you are responsible for notifying the DWP of the rent changes by signing into your Universal Credit account.

If you receive Housing Benefit, this will be automatically updated to take into account the new rent charges.

Informing DWP of changes to your rent

From 1 April 2020, the water rate will no longer be part of your rent charge. We will stop charging you for water and wastewater services.

Thames Water will send you a separate bill and it will be your responsibility to pay directly for these services.

If your household is on a low income, you may qualify for a discount on your water and waste bills through the Thames WaterSure Plus scheme (name will be changed to WaterHelp from April 2020).

Paying your water bill – a new way of paying

Managing your finances

For more information visit: www.thameswater.co.uk/my-account/billing-and-payment/help-paying-your-bill/watersure-scheme

You currently receive your quarterly rent statements along with your copy of Housing News and we are proposing that in future your printed rent statements are sent out every six months. You can opt in to have statements quarterly, if you prefer.

We would like to hear your views on these proposals at: [email protected] or write to: Sarah Carter, Enfield Council, Civic Centre, Silver Street, Enfield EN1 3XY.

Remember, you can have 24/7 access to your rent account which enables you to pay your rent or service charge online and also view your latest rent statement,through our website at: www.enfield.gov.uk

Your rent statements

From March 2020you canpay yourEnfield Council

bill at

We are making it easier and more convenient for you to pay your

Enfield Council Tax, Housing rent and other council bills. Look out for

your new barcoded bill.

For more information and to find your nearest PayPoint location, visit www.enfield.gov.uk/paypoint

What is PayPoint?PayPoint is a service that allows individuals to go into a retailer to pay a bill. Retailers range from small newsagents and corner shops to big supermarkets.

Many of you may already visit a PayPoint retailer to pay your other bills or even to collect a parcel.

MORE locations to payOver 140 PayPoint retailers across Enfield.

LONGER opening hours Most PayPoint retailers are open seven days a week with long opening hours.

PAYMENTS in person Your payment will be taken by a shop assistant and you will receive a receipt.

As a direct result of introducing PayPoint, the Cashier Service

and auto pay kiosks at the Civic Centre and auto pay

kiosk at the Edmonton Centre will close on 31 May 2020.

Or for an even easier option, join thousands of other Enfield households

and sign up for Direct Debit! Visit www.enfield.gov.uk/directdebit


16

For more information please visit: www.london-fire.gov.uk/safety/the-home

Resident Safety

There are practical tips to safeguard your balcony area and ensure it is safe. Balcony fires can be prevented by following these simple steps:

• Do not use barbecues on your balcony, they can set fire to the building or falling embers could set light to balconies below you

• Do not store gas cylinders on your balcony – there is a risk they could explode

• Do not drop cigarettes over the side of your balcony – they could cause a fire on a balcony below you

• Do not store any items on your balcony that might catch fire. If a fire does break out on your balcony, there is a bigger risk of it spreading if there are items the fire can spread to.

Ideally we would recommend you keep your balcony completely clear, but we understand that

might not be practical for everybody. Take a look at your balcony now – is there anything you could remove to make it safer and reduce the risk of a fire starting?

Balcony safety

Do you live in a block of flats over six floors in height? Then we want to hear from you about how we can improve the safety of your building and our housing management service.

Please give us your views at: www.tinyurl.com/vokbbnm and be in with a chance to win £100 in shopping vouchers. You must provide your details to be entered into the prize draw. The closing date is 31 March 2020.

Take part in our survey and possibly win £100


17

Are you passionate about your home and community? Then we want to hear from you!

We are looking for residents who live in high rise blocks to join our Building Safety Residents' Board. We want you to help us shape how we ensure the safety of our residents and develop our housing management service.

If you are interested or want to know more before committing, please email us at: [email protected], including your name, contact details and address.

Join the Building Safety Residents' Board

Resident Safety


As part of the Council’s ongoing commitment to protecting public funds, we have recently joined a pilot project with CIFAS (Credit Industry Fraud Avoidance System) which maintains a national fraud database.

CIFAS is a not-for-profit membership organisation specialising in fraud prevention/detection in the financial sector. It is used by banks, building societies and organisations including the Department for Work and Pensions and HM Revenue and Customs.

The Council will be cross-checking its data with the CIFAS database.

The Council’s Privacy Notice has been updated to reflect our membership of CIFAS and explains more about how we use your personal data for verifying identity or detecting errors, and for the purposes of anti-money laundering and fraud prevention.

For more details about how we use your data, please visit the Council’s website at: https://new.enfield.gov.uk/privacy-notice/specific-purposes/#29

Fighting Fraud in the borough

www.enfield.gov.uk/AskSARA

Make life easier!

AskSARAMake a difference to your life or the life of your loved one today. AskSARA can help you find equipment that might support you to improve your life and enable you to live independently.

Advice and guidance is available on your health, your home and your daily activities, whether that’s eating and drinking or bathing and hobbies – AskSARA.

Visit www.enfield.gov.uk/AskSARA

For more information visit our website

AskSARA is:

Confidential Easy to use Available 24 hours a day, seven days a week

www.enfield.gov.uk/safeguardingadults

Contact us in confidence. Your concerns will be taken seriously.Textphone users please call 18001 020 8379 5212

If you know something, say somethingIf you or someone you know is being abused or if you suspect abuse, please speak up. To report abuse visit our website or call anonymously the Adult Abuse Line.

020 8379 5212In an emergency always call 999.

Safeguarding Adults


20

Committee Skills:A great course that will help you understand the roles and expectations of the Chair: ideal for residents and community representatives who are new Chairs or committee members. It is also an excellent refresher course for those who would like to develop their skills.

The Secretary's role and Minute Taking:This course will equip you with the knowledge and develop the skills that you need to become an effective secretary; feel more confident and knowledgeable in your role. The course also covers some of the basic principles like communication, agendas and minute taking.

The Treasurer's role: This course will explain the Treasurer’s role and responsibilities, outline some key tasks and provide some practical ideas on how to do the job effectively. It will help you improve the financial competence of your organisation and give your confidence a boost.

Resident Training Programme 2020

Chairing Skills and the role of the Chair: The role of the Chair is crucial to running effective meetings and successful groups. This course explains the roles and responsibilities of the Chair, provides an opportunity to develop and assess your chairing skills and consider how you can improve what you are doing.

Email the Consultation and Resident Engagement Team to register your interest, at: [email protected]

Committee Skills Training Are you interested in developing your skills? Whether as an individual or part of a community group, you can benefit from signing up for committee skills training courses taking place this year.

Get involved

FREE


21

ilearn courses are limited. Email the ilearn Team directly at: [email protected] to secure your place, or call Adam Navsa on 020 8379 8263.

The Consultation Resident Engagement Team is offering residents of Enfield Council Housing online ilearn courses.

iLearn courses are: Flexible - can be done in your own time in bitesize chunks that can fit around your daily schedule.

Mobile - can be done on your laptops, tablets and phones.

Tailored to you - courses aren’t fixed; you can skim over areas you already know and concentrate on areas you feel you need to work more on.

Courses on offer: Effective Writing

Brush Up Your English Language Skills

Effective Minute Taking

Coaching

Conflict Resolution

Healthy Lifestyles

Mental Health Issues

Bitesize IT Training Portal

Drug and Alcohol Awareness

Emotional Intelligence

FREEtrainingiLearn Courses - sign up today

Get involved


22

We want to make sure we deliver the right improvements to our services and this also includes improving our communications with you, so we want to take the opportunity to ask for your feedback on this magazine.

We’ve been publishing this magazine quarterly and the content has evolved over time. However, we are always looking to make sure it is as current and relevant to our readers as possible.

We’d like to know if there are any articles that you would like to see in the magazine that you don’t currently. Would you like to see more articles featuring residents? Are there any stories that you really enjoy and that you’d like to see more of? Is the magazine too long or too short?

Help us create a new Housing News

If you have feedback or comments about how we could improve Housing News magazine, please email: [email protected]

October 2019Housing NewsFor Enfield Council tenants and leaseholders


Page 14


A bird’s eye viewDecember 2018

Housing NewsFor Enfield Council tenants and leaseholders


Page 4


HOMEmyconferences

www.enfield.gov.uk

To take advantage of the £25 weekly storage offer

please email: [email protected]

as we take bookings by first come first served.

£25* storageA lot of people want to rent a garage from us to store items

instead of a vehicle. We have changed our approach to

this and the storage of most items is now okay. However,

flammable and combustible substances cannot be stored.

We are checking all garages and ask for your co-operation

when we need access. We have introduced traffic

management orders to ensure that garage tenants have

access to the garage that they rent from us. *The weekly rate of £25 for council tenants and

leaseholders, doesn’t include water rates or VAT and a

few garages can’t be used for storage.

March 2019Housing NewsFor Enfield Council tenants and leaseholders


Page 8


New homes delivered

We are asking residents if they would like to join the Housing News Customer Editorial Board that helps the Council’s Communications Team produce the quarterly Housing News publication.

Do you have any thoughts on what sort of articles should be featured? Or any comments about how we could improve the magazine?

If you can spare a couple of hours every few months we would like to hear from you. Any expenses incurred fulfilling the role will be reimbursed.

If you are interested in becoming an Editorial Board Member, please email by 31 March 2020 at: [email protected] with your contact details.

Become a member of the Housing News Customer Editorial Board

Your views are important to us


Have your say and learn more about everything to do with your home

To book a place email [email protected] or call 020 8132 1014

Lunch and refreshments provided

and FREE prize draw

FREE housing conference for council tenants

Tenants’ Conference Saturday 7 March 2020, 9am-1.30pm

at Enfield Civic Centre, Silver Street, EN1 3XN

Over 40,000 people have already signed up,

make sure you’re one of them

Enfield Council has recently launched a series of 14 e-newsletters covering a range of topics that will provide residents with more easily accessible Council news and service updates

www.enfield.gov.uk/enewsletters

Documents

February 2020 Housing - new.enfield.gov.uk · reducing crime and anti-social behaviour. The Commission was asked to examine the challenges facing Enfield through three ‘threads’;