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USPS LEADERSHIP FORUM FOR STAKEHOLDERS
OPERATIONS UPDATEFEBRUARY 17, 2015
DAVID E. WILLIAMSCHIEF OPERATING OFFICER
February 17, 2015
AGENDA
SERVICE PERFORMANCE
2
USPS Leadership Forum for Stakeholders
FY 2015 OPERATIONAL TESTS STATUS
PEAK SEASON OVERVIEW
PHASE ll CONSOLIDATIONS AND OWC UPDATE
COLLABORATION AND OUTREACH
3
USPS Leadership Forum for Stakeholders
SERVICE PERFORMANCE DIAGNOSTICSFROM REACTIVE TO PROACTIVE
SERVICE MEASUREMENTMEETING SERVICE EXPECTATION
PREDICTABILITY
VISIBILITY
DRIVING EFFICIENCY THROUGH MEASUREMENT & DIAGNOSTICS
QTR 1, FY 2015 SERVICE PERFORMANCE
4
Quarter 1, FY 2015
FY 2015 FY 2014
100 -
90 -
80 -
70 -
60 -
50 -
October 1,2014 through December 31, 2014
FIRST-CLASS OVERNIGHT
96.05 95.89
Target 96.80
% O
n-T
ime
5
FY 2015 FY 2014
100 -
90 -
80 -
70 -
60 -
50 -
FIRST-CLASS 2 DAY
95.48
Target 96.50
Quarter 1, FY 2015
95.20
% O
n-T
ime
October 1,2014 through December 31, 2014
6
FY 2015 FY 2014
100 -
90 -
80 -
70 -
60 -
50 -
FIRST-CLASS 3-5 DAY
91.84
Target 95.25
Quarter 1, FY 2015
93.24
% O
n-T
ime
October 1,2014 through December 31, 2014
7
100 -
90 -
80 -
70 -
60 -
50 -
STANDARD SCF
91.42
Target 91.00
Quarter 1, FY 2015
90.07
% O
n-T
ime
79.66 74.60
FY 2015 FY 2014FY 2015 FY 2014
LETTERS FLATS
October 1,2014 through December 31, 2014
8
100 -
90 -
80 -
70 -
60 -
50 -
91.14
Quarter 1, FY 2015
90.85
% O
n-T
ime
84.76 84.42
FY 2015 FY 2014FY 2015 FY 2014
LETTERS FLATS
Target 91.00STANDARD NDC
October 1,2014 through December 31, 2014
9
FY 2015 FY 2014
100 -
90 -
80 -
70 -
60 -
50 -
PERIODICALS
83.89
Quarter 1, FY 2015
84.02% O
n-T
ime
Target 90.00
October 1,2014 through December 31, 2014
10
Continuous Improvement Focus
Stabilizing Operating Window Change
Lean Mail Processing Certification in all Plants
Reducing Processing Cycle Times
3-5 Day Improvement Focus Air and Surface Capacities
Continual Monitoring of Surface Routes to Ensure Service Compliance and Service Responsiveness
Deep Dive Reviews with Each Area
Service Performance
11
USPS Leadership Forum for Stakeholders
PEAK SEASONOVERVIEW
PEAK Season 2014
12
Supplemental Staffing
Mail Processing Equipment and Space
We positioned ourselves for success by making investments in:
Transportation
Scanning Technology
Vehicles
Expanded Sunday Processing
Retail Technology
Expanded Delivery Window
Very Successful 2014 Peak Season
13
Peak Season 2014
CANCELLATION VOLUME
TOTAL PACKAGES
RETAIL ACCESS
463M Pieces of Mail Delivered in December
Cancellations down 4.4% to SPLY
524M Packages Delivered in December
18% Increase over SPLY
20M Packages Delivered on 5 Sundays
PHASE II CONSOLIDATIONSAND
OPERATING WINDOW CHANGE
14
USPS Leadership Forum for Stakeholders
15
Phase II Network Rationalization
OPERATING WINDOW CHANGE ENABLES:
Consistency in consumer receiving experience
Repurposing of facility space
Response to shift in marketplace demands
Positioning us for future – package growth
Expanded Remittance Mail and Caller Service processing window
Capturing of greater efficiency
JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC
Jan 5 Operational
Window Change
April 18 Q3 Employee
Move Date
January 10 Plant
Consolidations Begin & Q2 Employee Move
Date
July 25 Q4 Employee
Move Date
October 1 Finalize All 82 Consolidation
Activities
October 31 Q1 Employee Move Date
| | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
FY 2015 FY 2016
Timeline Network Rationalization Phase 2 – 2015
3 0 148 2 10 194 2 41 0 0 0
MAIL MOVES BY MONTH
6
16
82 Consolidations 406 Mail Moves
Enables mailers to plan consolidation implementation progress
File provides mail move consolidation site information, type and date
Mail Move Plan File
Mail Move Plan is updated and posted on RIBBShttps://ribbs.usps.gov
RIBBS
Mail Move Plan
AREA Key De-Activation Plant Mail Activation
PlantOriginating Destinating DPS
O-Letter O-Flat
O-Packag
eD-
Letter D-Flat D-Package
DPS-Letter DPS-Flat
SA SA Huntsville P&DFC C C C C C 7/25/15 N/A
Birmingham P&DC
WA WA Tucson P&DC C C 7/11/15 7/11/15 7/11/15 7/11/15 7/11/15 N/A Phoenix P&DC
PA WA Eureka CSMPC7/11/15 7/11/15 7/11/15 7/11/15 7/11/15 7/11/15 7/11/15 N/A
Medford CSMPC
PA PA Industry P&DCN/A N/A N/A 4/18/15 N/A N/A 4/18/15 N/A
Santa Ana P&DC (letters)
PA PA Industry P&DCN/A N/A 9/30/15 N/A 4/18/15 9/30/15 N/A N/A
Anaheim P&DC (flats)
17
Mail Move Plan File Includes:
Consolidation sites scheduled for 2015
Site address, locale key, and the name of the activation (gaining) facility
Mail shape effected (e.g. letters, flats, parcels/bundles)
Process step/entry level ( e.g. originating, destinating, and DPS)
Mail Move Plan File
Updated Weekly
Note: A new "Read Me First" tab has been added to this spreadsheet
to explain key information displayed.
KeyN/A = Not Applicable
C or Completion
Date
= Previously Completed
AREA Key De-Activation Plant MailOriginating Destinating DPS
O-Letter O-Flat O-PackageD-Letter D-Flat D-
PackageDPS-
Letter DPS-Flat
SA SA Huntsville P&DF C C C C C C 7/25/15 N/AWA WA Tucson P&DC C C 7/11/15 7/11/15 7/11/15 7/11/15 7/11/15 N/APA WA Eureka CSMPC 7/11/15 7/11/15 7/11/15 7/11/15 7/11/15 7/11/15 7/11/15 N/APA PA Industry P&DC N/A N/A N/A 4/18/15 N/A N/A 4/18/15 N/APA PA Industry P&DC N/A N/A 9/30/15 N/A 4/18/15 9/30/15 N/A N/APA PA North Bay P&DC C C C 7/25/15 C C 7/25/15 N/APA PA Redding CSMPC 4/18/15 4/18/15 4/18/15 4/18/15 4/18/15 4/18/15 4/18/15 N/A
WA WAColorado Springs P&DC C C N/A C 7/11/15 7/11/15 7/11/15 N/A
NE NESouthern Connecticut P&DC 9/7/13 9/7/13 N/A 9/7/13 9/7/13 N/A 4/18/15 N/A
NE NESouthern Connecticut P&DC N/A N/A N/A N/A 4/18/15 5/1/13 N/A N/A
NE NE Stamford P&DC 6/17/13 6/17/13 N/A 9/7/13 1/10/15 9/7/13 4/18/15 1/10/15SA SA Gainesville P&DC C C C C 7/25/15 C N/A N/ASA SA Manasota P&DC C C C 9/30/15 9/30/15 C 9/30/15 N/ASA SA Manasota P&DC C C C 9/30/15 9/30/15 C 9/30/15 N/ASA SA Mid-Florida P&DC C C C C C C 7/25/15 N/ACM CM Athens GA P&DF C C C 4/18/15 4/18/15 4/18/15 4/18/15 N/ASA CM Augusta P&DF 7/25/15 7/25/15 7/25/15 7/25/15 7/25/15 7/25/15 7/25/15 N/ASA SA Augusta P&DF 9/30/15 9/30/15 9/30/15 9/30/15 9/30/15 9/30/15 9/30/15 N/AWA WA Pocatello ID CSMPC 4/18/15 4/18/15 4/18/15 4/18/15 4/18/15 4/18/15 4/18/15 N/AGL GL Fox Valley P&DC C C C 9/30/15 9/30/15 N/A 9/30/15 TBDGL GL Gary P&DC C C C 7/25/15 7/25/15 TBD 7/25/15 N/AGL GL Kokomo IN P&DF C C C 3/14/15 3/14/15 3/14/15 3/14/15 N/AGL GL Lafayette IN P&DF C C C 4/18/15 4/18/15 4/18/15 4/18/15 N/AGL GL Muncie P&DF C C C 7/18/15 7/18/15 7/18/15 7/18/15 N/AGL GL South Bend P&DC 2/14/15 2/14/15 2/14/15 6/13/15 6/13/15 6/13/15 6/13/15 N/AWA WA Salina KS P&DF C C C 4/18/15 4/18/15 4/18/15 4/18/15 N/AEA EA Campton CSMPC 6/1/15 6/1/15 6/1/15 7/1/15 7/1/15 7/1/15 7/1/15 N/A
AREA Key De-Activation PlantMail
Activation Plant
Originating Destinating DPS
O-Letter O-Flat O-Package D-Letter D-Flat D-Package DPS-Letter DPS-Flat
SA SA Huntsville P&DF C C C C C C 7/25/15 N/A Birmingham P&DC
WA WA Tucson P&DC C C 7/11/15 7/11/15 7/11/15 7/11/15 7/11/15 N/A Phoenix P&DC18
Frequently asked questions posted to RIBBShttps://ribbs.usps.gov/
RIBBS Important Updates & FAQ’s
19
Added Important Network
Rationalization Information
Available Tools
Panorama (BSN eService) System
Business Service Network’s (BSN) repository of mailer customer issues
Issues tracked as Service Requests (SR)
SRs handled as open tickets needing resolution in order to be closed
BSN eService Customer-facing access
point for Panorama (BSN eService) system
BSN customers can submit electronic inquiries and can learn status of inquiry from web account
Non-BSN customers may contact a local BSN representative by phone or email for support
EWS Reports Daily Monitoring of plant
inventory levels• First Class• Periodicals• Standard Mail Letters• Standard Mail Flats
Weekly Monitoring of:• Work in Process (WIP)
cycle time• Pieces processed after
clearance time• STD on-hand
20
Early Warning System (EWS)
USPS remains committed to continued information sharing
Mailers continue planning based on Mail Move plan schedule
Mail Move plan published weekly on the USPS Rapid Information
Bulletin Board (RIBBS) at: https://ribbs.usps.gov
Report issues/concerns through available tools
Industry Engagement is Imperative
Industry Engagement
21
22
2015 OPERATIONAL TESTS
USPS Leadership Forum for Stakeholders
USPS Innovation Opportunities
23
Physical NetworkFirst Mile Last Mile Digital
Leverage market-leading physical assets
Incorporate
evolving logistics solutions
Develop a
structure that fosters agility and innovation
Boost the demand for mail and packages
Expand and simplify induction points
Integrate emerging digital, big data, and consumer trends to grow
Expand delivery solutions
Capitalize on the expansion of E-commerce and technology
Optimize route flexibility and productivity
Leverage USPS’s brand, trust and reputation to drive profit
Leveraging our Infrastructure
Next Generation Mailbox Pilots
Suburban Box Pilot: Four pilot routes in CA, CO and ND First Box installed on 12-18-14 298 Customers have registered for the Next Gen
Mailbox – 201 boxes installed Next phase will target routes and addresses with the
most delivered scans that were not scanned delivered in/at box or a parcel locker
Customer feedback:
• “This is amazing. I don’t have to go to the PO anymore.”
• “I’ve been making more online purchases because the mailbox is so convenient.”
Urban Box Pilot: Four pilot sites (Boston, Brooklyn, Pittsburgh & Wash DC) Four boxes installed as of 2/11 28 customers have registered for the Next Gen Mailbox
Weather has delayed some installations
24
Customized Delivery
25
Leverage Last Mile
Testing Grocery Delivery
Current Market
• San Francisco, CA - 41 ZIPs
Expansion Markets (In-Progress)• San Diego, CA - 49 ZIPs• Los Angeles, CA - 20 ZIPs• Santa Ana, CA - 95 ZIPs
Future Expansion Markets • Bronx, NY • Manhattan, NY • Stamford, CT • Bridgeford, CT
Use last-mile advantage to win ship-from-store trend
• Seattle, WA • Tacoma, WA • Portland, OR
Extensive Delivery Network
26
7-Day Delivery Leveraging Sunday Delivery to Grow Overall
Package Business
7,508 ZIP Codes have Sunday Delivery
31,000 Additional ZIP Codes Mapped for Sunday Hubs
Onboarding New Customers
Same Day Delivery: Early Bird Onboarding New Customers
Metro Post
27
METRO POST Same Day – Afternoon/Evening Package
Delivery
Current Metro Post Locations:• New York• Phoenix
Expansion Opportunity:• 11 Additional Cities• 1,897 ZIPs
Possible Expansion to Begin Spring 2015
Atlanta Northern VA
Baltimore Philadelphia
Boston Phoenix
Dallas San Francisco
Indianapolis Seattle
Los Angeles Washington DC
New York
28
COLLABORATION & OUTREACH
USPS Leadership Forum for Stakeholders
Industry Collaboration
MTAC 159 Hub Workgroup
MTEOR User Group 7
FAST User Group 3
Presort Reference Data User Group 9
Mail Prep and Entry Steering Committee
CS Agreement Process Improvement Team
Joint Bundle Breakage Reduction Effort
MTAC 168 Multi-scheme FSS Pallets Workgroup
MTAC 169 Refining Package Machinability Standards
CURRENT COLLABORATIVE EFFORTS
29
30
USPS – INDUSTRY COLLABORATION
COMMITMENT TO COMMUNICATE
STRONGER TOGETHER
NPF 2015 --- Anaheim, CA May 17-20 http://npf.org/ Area Mailing Industry Focus Groups – Calendar by Area https://ribbs.usps.gov/index.cfm?page=periodicalsfocus
OPPORTUNITIES:
Council
Committed to Collaboration/Communication
Exchange Ideas & Resolve Issues
Drive Innovation and Adopt Technology
MTAC Association Meetings NPF Trade shows and other events
Success Requires Collective Effort
Thank YouQuestions?
Thank YouQuestions?
USPS Leadership Forum for Stakeholders
31