Hi From Anne and Mel.

Happy Birthday Wishes for Febuary Kevin.C,Valda.Q

Frances.P,Wilma.H

Patrick.K

Friends and Family of Dianella Hostel FEB 2016

Very pleasing to see

many residents are start-

ing to make friends with

our two new residents,

Ginger & William.

Whilst we love the enthu-

siasm with which you

have embraced them

please try to limit the

amount of treats or we

will finish up with two

very fat goats.

Happy New Year to all - lets get busy in 2016.

January was a low key month with most of our

volunteers enjoying a well earned break over the

holidays. We celebrated Nellies 100th birthday

with family , friends & residents in attendance.

What a fantastic achievement. Kevin M, brought

out his piano accordion and played happy birth-

day while all the guests heartily sang along. We

also celebrated Australia Day with bush poets

Dean & Bill who told some wonderful old time

Australian yarns. An Australian Day BBQ lunch

was also provided with many thanks going to

Robert & staff from our kitchen.. A trip to the

Magpie & Stump for lunch proved very popular

and we drove home along the scenic route

through Kilmore East. Chinese New Year was

celebrated with students from the International

School—adorned fully in the Chinese dragon.

Towards the end of the month we will have our

regular Big Breakfast which is also very popu-

lar. We have celebrated Valentines Day, gone

on regular shops & drives for some retail thera-

py and sight seeing. Watch out soon for Noel

Person who will be visiting and performing

some of your favourite tunes. We will also be

holding a jumble sale with our KDHS Op Shop.

It will be your chance to update your wardrobe.

We are always Doing something at Dianellla.

See you next month—Anne and Mel

Up Cumming Events

Valentines Day

14th Feb

Visit from willow-

meade 15th feb

For morning tea.

Big Breakfast

Monday 22nd Feb

Noel Pearson

Performing.

Shopping &Drives.

26th Feb

Hi from Ray

Page 2

Mens Shed Visit

Page 3

Magpie&Stump

Family and friends - come and share your talents!

Do you or someone you know have a special talent like playing the piano or other musical instrument, singing, dancing, games, crafts, gardening, playing cards, computer skills? Would you like to volun-teer at Caladenia and contribute to the wonderful variety of activities that we provide. Let us know and they will connect you with our vol-unteer co-ordinator.

From our unit manager

Given this is our first newsletter for 2014 ~ welcome ~ we hope it’s a good one full of love and friend-ship. Congratulations to Nellie who celebrated her 100th and to Pat who celebrated his 90th birthday last week - we love meeting those milestone of a life well lived and enjoyed especially with loved ones and friends.

Caroline is currently ringing resident’s families to make sure all our listed contact details are correct and up to date. If your details do change it is important to let us know so we can ensure we are able to contact you whenever needed. Thank you - have a great March - until next time - Bernie.

NOV EM BE R 20 15 Page 4

Friendly pets welcome

Almost everyone loves animals and for resi-dents of Dianella this is no exception. Being

able to hold, pat and even observe a pet can be very enjoyable and relaxing. If you have a clean and well behaved pet and an occasional

hour to spare we would welcome a visit to spend some time with residents. Your pet will need to be on a leash and it is also important

that they do not jump up on residents (as the skin of older persons can be fragile). If you are

interested speak to a staff member you will

discuss it with you further.

Sharing mealtimes at Dianella - families and friends welcome.

Families and friends are encouraged to join residents at mealtimes. Sharing a meal time togeth-er is a time honoured tradition of family life and you are very welcome to continue this at Dianella /Caladenia. Join us in the dining room or arrange to use the more private areas of Dianella to chat and eat. There is a small cost associated with the meal (e.g. soup $2.50; sand-wiches $4.00; Salad plate $6.00; Main meal $6.00; yoghurt $2.50; sweets $2.50). To ensure availability you are asked to ring prior to 10 a.m. to order a meal). As the financial ad-ministration of meals is managed directly by hospital admin-istration meals ordered by family members will be directly billed to residents accounts.

One of the forums in which residents, families and friends can have their say about any issues of concern at Dianella is through the Friday Forum meeting which is held on the 2nd Friday of the month at 10:30am. It’s a time to express your thoughts about your time at Dianella—what’s working well and what’s not. Mel and Anne will follow up any concerns raised and either provide feedback as soon as possible to individuals con-cerned or at the next residents’ meeting

Aged care complaint system

Resident’s Meetings - 2nd Friday of the Month

PLEASE HELP US KEEP OUR RESIDENTS SAFE!

If you have been visiting Dianella could you please make sure the doors click back into the

locked position when y

We encourage an "open door” approach which invites residents to share their concerns with staff. Many people feel uncomfortable about doing this and fear negative conse-quences of raising issues. However, residents and relatives can be assured that we see complaints or negative feedback as an opportunity to improve the care and services pro-vided. Complaints do not have to be in writing.

What can you do if you have a complaint?

Tell the staff

Tell the Unit Manager (Bernie Lavars)

Tell the Director of Nursing (Jenny Salkeld)

Complete a facility feedback form, available from the front foyer, or ask a staff member for one. If you don't feel comfortable doing this, or aren't happy with the response you can contact the Aged Care Complaints Scheme directly on 1800 550 552.