Features - OKI Supportmy.okidata.com/idocs2.nsf/0/51bfbf77e165276685256ef4006e...1. In the Print dialog, select Printer Features. 2. Select the recommended paper tray in the Paper

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This OKI Color Signage Solution has been created specifically for printing signage in addition to your dailybusiness printing needs.

A sample pack of ten different types of OKI Media is included so you can begin printing signage as soonas the printer is set up. You will find:

1. 60# Premium Cover Stock (10 sheets)

2. 90# Premium Index Stock (10 sheets)

3. 110# Premium Index Stock (10 sheets)

4. Shelf Strips (10 sheets)

5. Clear Cling Film (5 sheets)

6. White Cling Film (5 sheets)

7. 4-up Removable White Labels (10 sheets)

8. 10 pt. Gloss Paper (10 sheets)

9. Banner paper (12.9" x 35.4" (5 sheets)

10. Table Tents (10 sheets of 3 tents each)

The OKI Media Collection has been tested and approved exclusively for printing on the OKI Signage Printer. For best results we recommend you use OKI media any time you print signs or point-of-purchase materials.

In addition, customized settings have been created for this media to make it easy to have the right setting and get goodresults every time you print. Please see “Specialty Media Recommended Settings” on page 7 for the quick referenceguide for recommended media placement and settings.

Features

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Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

System Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Steps to printing Signage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Additional Signage Software Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6Purchasing OKI Specialty Media. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Specialty Media Recommended Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7How to Set the Printer Driver for Specialty Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8Windows XP and 2000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Windows 98 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9Macintosh OS X . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10Macintosh OS 9 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12Clearing Paper Jams in the Multi-purpose Feeder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14Paper Jams at the Multi-purpose tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Printing is flaking off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14Unprinted background is grayish . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14Repeated fine streaks are visible . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14Paper Size mis-match. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15Printed image was rotated 90 degrees . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Distributed Printing Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16Distributed Printing by OKI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16PrintSuperVision.net . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

The OKI Retail Signage Media Collection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

CONTENTS

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SYSTEM CONFIGURATION

Your Color Signage Solution includes the following:

• OKI C9300 or C9500 Color Signage Solution Printer

• CD with Custom Media software drivers (for PC and MAC) so you can easily and quickly print signage without customizing settings.

• Monaco EZmatch Color Matching Utility (included on the software driver CD)

• Media Sample Kit with 10 different types of Media for your signage needs.

• Documentation to show you how to set up and print a range of media types.

STEPS TO PRINTING SIGNAGE

Before printing, the following steps must be completed:

1. Set up your Printer

See the instructions in the Setup Guide.

2. Install the Custom Printer Drivers and MonacoEZ-match Software

The drivers are located on the driver CD. See the Software Installation Guide for complete instructions.

Windows Users:

Click the Printer Driver Installer button on the Menu Installer to load the drivers.

After driver installation is finished, return to the Menu Installer and click install the Monaco software. MonacoEZmatch is a quick and easy way to control color. This software builds ICC monitor, scanner and printer profiles to deliver accurate and consistent color across devices and for specific media types.

Macintosh Users:

First, install the printer drivers for Mac. Then double-click the MonacoEZmatch icon that appears on the desktop, and follow the installation instructions.

3. Set the Printer Driver for your Media

When you are ready to print:

1. Open the printer driver dialog. For instructions to do this, see “How to Set the Printer Driver for Specialty Media” on page 8, then locate the instructions for the operating system you are using.

2. Select the printer settings recommended in the table “Specialty Media Recommended Settings” on page 7.

4. Load your Media

Use the “Specialty Media Recommended Settings” on page 7 to set up your media in the printer. This table provides specifications to properly load a variety of different specialty media. Follow these recommendations to get the best printing results.

Overview

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Additional Signage Software Solutions

To further enhance your color signage productivity, these free software programs are available on our web site:

• Distributed Printing for OKI

• PrintSuperVision.net

See “Distributed Printing Management” on page 17 for more information about these programs.

Purchasing OKI Specialty Media

OKI Media can only be purchased directly through your reseller.

See the complete OKI Retail Signage Media Collection onpage 17.

Overview

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This table shows the settings to use for each type of media. To optimize your results, it is important that the correct paper tray, feed and output orientation, and media type be selected in the printer driver. Actual results may vary based on your unique operating environment. Some media may experience a graying of the unprinted area of the page. Be sure to disable Media Check and Tray Switch before printing.

Media Name/Number Printer Settings Special Conditions/CautionsTable TentsPN 52207201

(3 tents per sheet)

• Feeding - Multiple-Purpose Tray• Capacity - 30 Sheets Max• Input Orientation - Short Edge• Output Orientation - Face-up• Size 12'' x 19.125''• Media Type Setting - OKI Table Tents

Caution: Periodic cleaning of the paper feed roller is recommended when using this media.

Reminder: Be sure to open the face-up stacker on the printer so table tents feed straight through.

OKI Clear Cling FilmPN 52207801

OKI White Cling FilmPN 52207802

• Feeding - Tray 1• Capacity - Max. fill to blue line on label (see at right)• Input Orientation - Short Edge, Perf up • Output Orientation - Face-down• Size 8.5'' x 11''• Media Type Setting - OKI Cling Film

Caution: Completely fan cling film sheets to separate them before inserting in the paper tray.

OKI Shelf StripsPN 52207401

(6 strips per sheet)

• Feeding - Tray 1• Capacity - Max. fill to red line on label (see at right)• Input Orientation - Short Edge• Output Orientation - Face-down• Size - 11'' x 8.5''• Media Type Setting - OKI Shelf Strip

Caution: Long edge feeding should not be used, as multiple sheet feeds will occur.

OKI 4-UP White LabelPN 52207301

• Feeding - Tray 1• Capacity - Max. fill to blue line on label (see at right)• Input Orientation - Short Edge• Output Orientation - Face-down• Size - 8.5'' x 14''• Media Type Setting - OKI 4-up White Label

OKI Premium GlossPN 52207601

• Feeding - Tray 1• Capacity - Max. fill to black line on label (see at right)• Input Orientation - Long Edge• Output Orientation - Face-down• Size - 8.5'' x 11''• Media Type Setting - OKI Glossy Media

OKI Banner Paper(35.4'' x 12.9'')PN 52206001

• Feeding - Multi-Purpose Tray• Capacity - 30 sheets Max• Input Orientation - Short Edge• Output Orientation - Face-down• Size 12.9'' x 35.4''• Media Type Setting - Ultra Heavy (33-54 lb.)

OKI Premium Card Stock60 lb. - PN 5220560190 lb. - PN 52205602110 lb. - PN 52205603

• Feeding - Multi-Purpose Tray• Capacity - 30 sheets Max• Input Orientation - Long Edge• Output Orientation - Face-down• Size 18.5'' x 11''• Media Type Setting - Ultra Heavy (33-54 lb.)

Specialty Media Recommended Settings

Maximum Fill LinesLabel is located on rear paper tray guide.

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WINDOWS® XP AND 2000

1. From the Windows taskbar click Start>Settings>Printers.

2. Right-click the printer icon.

3. Click Properties.

4. Click the Printing Preferences button.

5. Click the Job Options tab.

6. Select the Output Bin.

7. Click the Paper/Quality tab.

8. Click the Advanced button.

9. Click Media Type. Then, click Printer Settings to see the drop-down list box.

10. Select the correct media type.

11. Make sure Media Check is set to Off. If this option is set On, the printer may show Media Type Mismatch on the LCD display.

12. Click OK to exit.

NOTEFor the correct settings refer to �Specialty Media Recommended Settings� on page 7.

NOTESome media types cannot be selected unless Stacker (Face-up) is selected on the Job Options tab.

How to Set the Printer Driver for Specialty Media

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WINDOWS 98

1. From the Windows taskbar click Start>Settings>Printers.

2. Right-click the printer icon.

3. Click Properties.

4. Click the Job Options tab.

5. Click on Output Bin to see the drop-down box list box. Select the correct output bin. Click Apply.

6. Click the Setup tab.

7. Click on the Media Source drop-down list box. Select the recommended paper tray.

8. Click on the Media Type drop-down list box. Select the recommended paper type.

9. Click the Paper Feed Options button. Make sure that “Media Check” is cleared. If this option is checked, the printer may show Media Type Mismatch on the LCD display.

NOTEFor the correct settings, refer to �Specialty Media Recommended Settings� on page 7.

NOTESome media type cannot be selected unless �Stacker (Face-up)� is selected on the Job Options tab.


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MACINTOSH® OS X

1. In the Print dialog, select Printer Features.

2. Select the recommended paper tray in the Paper Feed drop-down list.

3. Select the Output Bin and the Media Type in the Printer Features Set 1 drop-down list.

4. Make sure the Media Check box is cleared.



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MACINTOSH OS 9

1. In the Print dialog, select Printer Features.

2. Select the recommended paper tray in the General section.

3. Select the Media Type in the Job Options Section.

4. Select the Output Bin in the Printer Features Set 1 drop-down list.

5. Make sure the Media Check box is clear.



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Periodic maintenance of your printer’s multi-purpose paper roller mechanism will assure smooth, jam-free operation. To clean the rollers, do the following:

1. Locate the paper roller cover just above the multi-purpose tray.

2. Squeeze the center post slightly to release the cover andlift it out.

3. Dampen the corner of a clean cloth with 90% alcohol. Wipe both rollers as shown. Rotate each roller using your finger, then clean the rollers again. Repeat this procedure until each roller is thoroughly cleaned.

4. Using a clean area of the cloth, wipe the tray to remove any paper dust that may have fallen.

5. Replace the paper roller cover.

Maintenance

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To prevent paper jams, periodically perform the maintenance procedure. See “Maintenance” on page 12.

Also, see “Troubleshooting” on page 14 for additional paper jam causes.

To clear a paper jam:

1. Locate the jam release button just below the multi-purpose tray.

2. While pressing the release button, gently pull out the jammed paper.

Clearing Paper Jams in the Multi-purpose Feeder

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PAPER JAMS AT THE MULTI-PURPOSE TRAY

Phenomenon

Printer LCD displays CHECK MPTRAY / 390: PAPER JAM

Potential Cause #1

Improper paper tray was used or recommended Tray Capacity was not followed. Do not fill paper above the paper fill line.

Suggested Action

1. Use specified paper tray for media as recommended in “Spe-cialty Media Recommended Settings” on page 7. Tray Capacity for Card stock and table tents is 30 sheets maximum on the Multi-purpose tray.

Potential Cause #2

Paper dust had accumulated on the roller. Paper feeding ability is degraded.

Suggested Action

Perform the maintenance procedure. See “Maintenance” on page 12.

Potential Cause #3

Oil ink was transferred from pre-printed media. Paper feeding ability is degraded.

Suggested Action

Perform the maintenance procedure. See “Maintenance” on page 12.

PRINTING IS FLAKING OFF

Phenomenon

Printed toner on media is flaking off.

Potential Cause

Wrong media type was selected in the printer driver. When toner flaking occurs, usually the fuser temperature is not high enough. This is controlled by the media type option setting in the printer driver.

Suggested Action

Refer to the “Specialty Media Recommended Settings” on page 7 for the correct setting. Set the correct media type in the printer driver.

UNPRINTED BACKGROUND IS GRAYISH

Phenomenon

Background, where nothing is printed, appears dirty or grayish.

Potential Cause

Wrong media type was selected in the printer driver.

Suggested Action


REPEATED FINE STREAKS ARE VISIBLE

Phenomenon

Printed area has fine repeated streaks.

Potential Cause

Wrong media type was selected in the printer driver.

Suggested Action


Troubleshooting

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PAPER SIZE MIS-MATCH

Phenomenon

When printing, printer LCD displays PAPER SIZE MISMATCH.

Potential Cause #1

Wrong paper size was set in the printer menu. All paper trays, except the Multi-purpose tray, have a paper size sensor. The correct paper size for the Multi-purpose tray must be set in the printer menu using the operator panel.

Suggested Action

1. Press the MENU button repeatedly until MEDIA MENU displays.

2. Press the ITEM+ button repeatedly until MP TRAY PAPERSIZE displays.

3. Press the VALUE+ button repeatedly until the paper size that you wish to use displays.

Potential Cause #2

You are using the PCL driver.

Suggested Action

Only the PostScript driver can print on custom media properly. Reinstall and use the PostScript driver.

Potential Cause #3Media Check setting is not cleared in the printer driver.

Suggested Action

See“How to Set the Printer Driver for Specialty Media” on page 8 through page 11.

PRINTED IMAGE WAS ROTATED 90 DEGREES

Phenomenon

The printed results appear 90 degrees rotated.

Potential Cause

Wrong paper size orientation was set in the printer menu. All paper trays, except the Multi-purpose tray, have a paper size sensor. The correct paper size for the Multi-purpose tray must be set in the printer menu using the operator panel. Letter size has 2 orientations, long edge feed and short edge feed. If the orientation is set incorrectly for the Multi-purpose tray, the printed document will be rotated.

Suggested Action

1. Press the MENU button repeatedly until MEDIA MENU displays.

2. Press the ITEM+ button repeatedly until MP TRAY PAPERSIZE displays.

3. Press the VALUE+ button repeatedly until the paper size that you wish to use displays.

Troubleshooting

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You can distribute your signage using 2 free software programs offered by OKI:

• Distributed Printing by OKI®

• PrintSuperVision.net

DISTRIBUTED PRINTING BY OKI

Once you have an infrastructure in place to create signage, you can use Distributed Printing by OKI to send the file over your corporate network (using FTP technology) directly to OKI printers in your local stores. No PCs are required to receive files and no shipping charges—nor damage—are incurred. Your managers can print exactly the number of signs they need.

You can tailor your signage for individual stores as well as groups of locations, and revision and updates can be made in real time.

An added benefit is secure printing. Files can only be accessed by a code punched into the keypad on the printers’ operator panels. Management retains complete control of the printing process.

This easy-to-use software is complimentary and is available on our web site. To download the software, or to see more information about it, go to

http://www.okidata.com

1. Click on Printing Solutions.

2. Under Software Solutions, click Signage.

3. Click Distributed Printing for OKI.

4. Click Download to load the file on your hard drive. Note: you will be requested to register before downloading the software.

5. When the file is downloaded, click the HELP button for easy instructions.

Distributed Printing Management

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PRINTSUPERVISION.NET

PrintSuperVision provides real-time monitoring and reporting with remote management of your printers from anywhere on the Web through popular Web browsers. Administrators can proactively manage OKI printers (all networkable color, monochrome and impact lines) and non-OKI, SNMP-based printers from most manufacturers.

One of its many features is the ability to send flyers, brochures and advertisements directly to remote OKI printers within your network from one centralized location.

PrintSuperVision.net is a free, downloadable software solution that helps save resources and increase productivity.

Additional features include:

• Remote printer status at a glance

• “Clone” setting from one OKI printer to many OKI printers

• Consumable management with virtual “stock cupboard” feature and predictive information, plus online ordering

• Ability to schedule and generate periodic reports and deliver via E-mail

PrintSuperVision is complimentary and is available on our web site. To download the software, or to see more information about it, go to

http://www.okidata.com

1. Click on Printing Solutions.

2. Under Software Solutions, click Device/JobManagement.

3. Click PrintSuperVision.

4. Click Download to load the file on your hard drive.

Distributed Printing Management

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OKI is a registered trademark of Oki Electric Industry Company, Ltd.Microsoft, Windows, Windows NT and Windows XP are registered trademarks of Microsoft Corporation in the United States and other countries.Apple, Macintosh, Mac and Mac OS are registered trademarks of Apple Computer.MonacoEZmatch is a registered trademark of Monaco Systems, Inc.Other product names and brand names are registered trademarks or trademarks of their proprietors.

© 2004 Oki Data Americas, Inc.

Oki Data Americas, Inc., 2000 Bishops Gate Blvd., Mt. Laurel, NJ 08054-4620Tel: 1-800-654-3282 (856) 235-2600 Fax: (856) 222-5320, www.okidata.com

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Documents

Features - OKI Supportmy.okidata.com/idocs2.nsf/0/51bfbf77e165276685256ef4006e...1. In the Print dialog, select Printer Features. 2. Select the recommended paper tray in the Paper