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Marcia Daszko is a Catalyst for Transformative Change. For almost 20 years, she has passionately been guiding strategic innovation and transformation from Fortune 500 corporations like Apple, Blue Shield, Boeing, Dow Chemical, HP, and Pepsi to private companies, school districts, government agencies and non-profits. Marcia facilitates new thinking that ignites new beliefs and actions with leaders at any level.
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FEARFEARFEARFEAR ERODES PROFITS:ERODES PROFITS:ERODES PROFITS:ERODES PROFITS:
HOW TO TRANSFORM
YOUR WORKPLACE
FOR SUCCESS
SBODN
March 7, 2011
www.mdaszko.com408-247-7757
FEAR!FEAR!FEAR!FEAR!
So What?So What?So What?So What?
Why are we here Why are we here Why are we here Why are we here today?today?today?today?
The Power of Purpose: to learn how fear links to erosion of profit, etc.
Provoke Your Current Thinking;
Raise a New Level of Consciousness;
Invite a new awareness and commitment at the end of this hour: what will you do different tomorrow?
Definition of FearFearFearFear• “An unpleasant, often strong emotion
caused by anticipation or awareness of danger; anxious concern.”
What We Will Discover Together; Be Aware:
• 100’s of kinds of FearFearFearFear• Fears’ Impact on People & Organizations;
• The Link Between Fear and Profits, the Bottom Line, Results, and Survival;
• Fear Erodes Profits—and much more;
• Our Job is to Identify & Reduce Fear, & Build Trust
Fear is not a rational topic• People’s fears are real.
• Your fears are different than mine—there’s variation in everything!!
What are yours?
Can fear fear fear fear motivate?
Is fearfearfearfear an effective motivator?
• Self-imposed
• Threat of danger
• Short-term
• Intrinsic vs. extrinsic
motivation
Intrinsic(from within)
Extrinsic(from outside)
What kinds of fearsfearsfearsfears do you feel?
• Losing a job
• Change
• The unknown
• Speaking up
• Saying “no” or “I don’t know”
• and hundreds of others
What happens to people?
How Does Fear Impact An Organization?
Examples
Aim?
Fear?
Reaction?
The Leadership System that creates fear
is the same system that creates the crisis and disasters in our world.
COST OF FEARMillions?Billions?
Trillions of $$$?
Management Fads & “Best Practices” that
Create FearFearFearFear and Destroy Profits & People
• Holding Individuals
Accountable for the Outcomes of the System
• Quotas, Targets
• Incentives
• Arbitrary Numerical Goals
• Performance Appraisals
• Pay for Performance
• “Motivating” Employees
• Ranking & Rating
• Unclear Purpose &
Direction
• Lack of Understanding
about the strategies and
resources
• Busy work that creates
complexity and waste
• Power Point Paralysis
Management Fads and most “Best Practices”create fear, internal competition, finger-pointing and blaming, toxic work environments . . .
“The most important measures are unknown and unknowable.”
Dr. W. Edwards Deming
“If you can’t measure it, you can’t manage it.”
Where is Fear?
• Fear also exists and thrives in the
silence of organizations.
Transform Your Organization: leaders work to identify & reduce fear and build trust
Trust Creates Profits and more
Success? By what Measure?
Take-Away’s
• Build a new awareness of Fear and its Impact;
• Identify more kinds of fear;
• Work to reduce fear & create a plan to build trust;
• Personally identify your fears, create healthy boundaries;
• Measure the cost of fear: quantitatively and qualitatively where you can. Can you afford it? Does it matter? Get rid of it!
• See the link of fear-causing systems and behaviors that impact the bottom line, profits, and your health.
References
• Drive by Daniel H. Pink
• Abolishing Performance Appraisals by Tom Coens
and Mary Jenkins
• Intrinsic Motivation at Work by Kenneth Thomas
• Power by Jeffrey Pfeffer
• Flash Foresight by Daniel Burrus
• Free, Perfect, and Now by Robert Rodin
• The New Economics by W. Edwards Deming
