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Fast Read Employee Experience (FREE)
Teresa CochranOperational Experience/Lessons Learned Program Manager
UT-Battelle, LLC / Oak Ridge National Laboratory
Sept. 13, 2011
2 Managed by UT-Battellefor the U.S. Department of Energy
Objective - Fostering a Learning Culture
• Share Operational Experiences/Lessons Learned (OE/LL) at the “point of need”• Share low-level events as “free lessons”• Measure the effectiveness
Modify OE/LL Dbase to capture “Fast Read Employee Experience” (FREE) Quick, real-time information sharing Captures “short” title and message “Point of need” distribution to pre-populated lists, (includes user’s organization and/or individuals) Easy to integrate with other systems (OE/LL, MOS, Recalls/Notifications,Dir/Div websites, etc.) Monitor effectiveness
ORNL - Leveraging Existing Processes and Tools
ORNL Operational Experience/Lessons Learned Improvement Initiative
3 Managed by UT-Battellefor the U.S. Department of Energy
Fast Read Employee Experience (FREE)
Potential Distribution
Directorate Mgmt; Line Managers
Subject Matter Experts; Other key roles (Safety Officers, Environmental Protection Officers, Safety Regulatory Officer, etc.)
Work Planners; Crafts; Facility Managers
Researchers; Lab Space Managers; Students
Other targeted lists
Objective: Employees share real-time operating experiences to the point-of-need using ‘self-serve’ FREE tool
Delivery via Email
and/or FYR
FREE entry points with auto-distribution:
• OE/LLP • Mgmt Observation Sys• ORNL homepage Index• S/CI• Division websites
Initiate Selected
Distribution
Pushing data to the “point of need”
4 Managed by UT-Battellefor the U.S. Department of Energy
5 Managed by UT-Battellefor the U.S. Department of Energy
Insert FREE Lesson Option for Recalls/Notifications.Insert FREE Lesson Option for Recalls/Notifications.
Recalls & Notifications - Interface with FREE
FREE messaging on Recalls & Notifications would provide a quick way of
relaying information to staff who work with materials or
tools affected.
Insert FREE Option in the FREE title for sharing.Insert FREE Option in the FREE title for sharing.
Management Observation System (MOS) - Interface with FREE
6 Managed by UT-Battellefor the U.S. Department of Energy
Insert FREE Lesson Option for Work Control POCs.Insert FREE Lesson Option for Work Control POCs.
Work Control POC Tools/Page - Interface with FREE Lessons
Division has a “POC Tools” page to relay information to Work Control POC’s that might be useful during work planning, control and evaluation.
7 Managed by UT-Battellefor the U.S. Department of Energy
8 Managed by UT-Battellefor the U.S. Department of Energy
Demo after showing entry page.
