CUSTOMER DESCRIPTION

The customer is an international financial institution that provides loans to developing countries for capital programs. It has a membership of over 185 countries and is committed to promoting foreign investment, international trade, and facilitating capital investment. In 2011, the group distributed $57.3 billion in credits, loans, grants, and guarantees.

BACKGROUND

The financial institution maintained its websites globally using a J2EE based homegrown system to keep its members informed and updated about regionally relevant programs. However, they were finding it difficult to manage the rapidly growing volume of content. Therefore, HCL took the initiative to design and deliver a scalable and flexible web solution.

CUSTOMER OBJECTIVES

The customer’s objective was to simplify content management and publishing, and reduce website creation time by 75%. In addition, they wanted to:

• Build a scalable and flexible platform to manage multi-lingual websites

• Replace the existing J2EE based home-grown system with an effective digital experience platform to manage the increasing volume of content

• Reduce dependency on IT for creating websites

• Minimize website latency and performance issues

• Reduce content creation and approval process time

• Create consistent branding across the websites

Next GenDigital Future

FAST FORWARDTO THE

experiences-drivenwith HCL's Impactful

digital platform

A US-based international financial institution saw a

75% reduction in its time-to-market and increased

its website traffic & unique visitors by 23%

Hello, I’m from HCL! We work behind the scenes, helping our customers to shift paradigms and start revolutions. We use digital engineering to build superhuman capabilities. We make sure that the rate of progress far exceeds the price. And right now, 90,000 of us bright sparks are busy developing solutions for 500 customers in 31 countries across the world. How can I help you?

www.hcltech.com

HCL SOLUTION

HCL offered the customer a one-stop end to end digital experience solution, Platform for eXperience Management (PXM) in Adobe CQ5 using the jumpstart kits of 50+ reusable components, to enable its business users to perform content management and publishing.

In addition the digital experience solution would:

• Simplify the creation and management of multi-lingual websites by business users providing drag and drop component functionality

• Migrate 100+ country websites to Adobe CQ5

• Provide brand consistency by using reusable components to create and manage templates and pages

• Implement workflow for on-time content creation and approval process

• Utilize out-of-the-box features to reduce development efforts, leading to productivity gains

• Integrate Application Programming Interface (API)/Representational State Transfer (REST)-based with other J2EE applications for content aggregation

• Integrate with Lightweight Directory Access Protocol (LDAP) and Single Sign On (SSO) for an effective user authentication process

• Integrate with Omniture—a web-analytics tool, to analyze country-wise website popularity

• Develop and integrate a tool with CMS to automate the creation of 1500+ labels in each website

BUSINESS BENEFITS

HCL’s digital experience solution enabled the international financial institution to:

• Create multi-lingual websites across geographies with localized content

• Reduce turn-around time for website creation by 75%

• Minimize operational costs by eliminating IT dependency for creating, updating and managing websites

• Increase website traffic by 22-23 %

• Improve web traffic to their website for Mongolia by 63% and to the official website for China by 84%

• Receive web analytics report through Omniture