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1. How do I add storage capacity to a server? This page outlines how to add storage capacity to your storage system. You may have already performed some of the steps. See the appropriate procedure for your operating system. Microsoft Windows 1. If needed, add new drives to the storage system. 2. If needed, create a hot spare using Navisphere Manager. 3. If needed, create an additional RAID group on the drives using Navisphere Manager. 4. Create (bind) additional LUNs on the RAID group using Navisphere Manager. 5. Assign the new LUNs to the server using Navisphere Manager. 6. Verify that the new LUNs were assigned to the server using Navisphere Manager. 7. On the server, verify that the server has access to the LUNs: a. On the Windows desktop, right-click My Computer and click Manage. b. In the left pane of the Computer Management dialog box, double-click the Storage icon. c. Click Disk Management. d. Verify that the LUNs that you added are listed in the right pane.

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Page 1: FAQ and HowTo - Clariion CX & CX3

1. How do I add storage capacity to a server?This page outlines how to add storage capacity to your storage system. You may have already performed some of the steps.  See the appropriate procedure for your operating system.

 

Microsoft Windows

1. If needed, add new drives to the storage system.2. If needed, create a hot spare using Navisphere Manager.

3. If needed, create an additional RAID group on the drives using Navisphere Manager.

4. Create (bind) additional LUNs on the RAID group using Navisphere Manager.

5. Assign the new LUNs to the server using Navisphere Manager.

6. Verify that the new LUNs were assigned to the server using Navisphere Manager.

7. On the server, verify that the server has access to the LUNs:

a. On the Windows desktop, right-click My Computer and click Manage.

b. In the left pane of the Computer Management dialog box, double-click the Storage icon.

c. Click Disk Management.

d. Verify that the LUNs that you added are listed in the right pane.

8. Start or restart the Navisphere Host Agent to push the server's LUN mapping and operating system information to the storage system.

9. On the server, start PowerPath and verify that PowerPath sees all of the paths to the LUN.

 

Linux

1. If needed, add new drives to the storage system.2. If needed, create a hot spare using Navisphere Manager.

3. If needed, create an additional RAID group on the drives using Navisphere Manager.

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4. Create (bind) additional LUNs on the RAID group using Navisphere Manager.

5. Assign the new LUNs to the server using Navisphere Manager.

6. Verify that the LUNs were assigned to the server using Navisphere Manager.

7. On the server, verify that all LUNS have entries in the /proc/scsi/scsi/ directory.

8. On the server, verify that each LUN has an entry in the appropriate HBA file:

For QLogic HBAs, the entry is in proc/scsi/qlaxxx/hba_number

For Emulex HBAs, the entry is in /proc/scsi/lpfc/hba_number

9. On the server, verify that the failover software recognizes all of the paths to the LUNs.

For example, for PowerPath, verify that PowerPath recognizes all of the paths to the LUNs using the powermt command:  powermt display dev=all class=clariion

9. Partition the LUN and then create and mount a file system to make the LUN available to the operating system.

10. Run the Navisphere Host Agent to push the server's LUN mapping and operating system information to the storage system.

11. Save the failover configuration.

For example, for PowerPath, save the PowerPath configuration using the powermt save command. 

12. On the server, verify that the server and failover software sees all of the paths to the LUN.V

For example, for PowerPath, verify the configuration using the powermt display command.

 

Novell NetWare

1. If needed, add new drives to the storage system.2. If needed, create a hot spare using Navisphere Manager.

3. If needed, create an additional RAID group using Navisphere Manager.

4. Create (bind) additional LUNs on the RAID group using Navisphere Manager.

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5. Assign the new LUNs to the server using Navisphere Manager.

6. Verify that the new LUNs were assigned to the server using Navisphere Manager.

7. On the server, verify that the PowerPath failover software recognizes all of the paths to the LUNs. Use the powermt command:

powermt display dev=all class=clariion

7. Create NSS or NWFS partitions or volumes on the LUNs.

8. Make the LUNs available to the operating system; on the LUNs create and mount NetWare NWFS volumes or NetWare NSS partitions or volumes.

9. Restart Navisphere Agent.

10. Save the PowerPath failover configuration using the powermt save command.

 

Related FAQsCreating a RAID group

Creating a LUN

 

 

2. How do I change the IP address of an SP?When you initially install a NEW storage system, you must run the Navisphere® Storage System Initialization Utility which prompts you to configure IP addresses for the SPs and set up accounts to log in to the SPs.  You use these IP addresses when you connect and log into Navisphere Manager.

For an EXISTING storage system that has been installed, initialized, configured, and possibly used, you must use Navisphere Manager to change the IP address of an SP.  This FAQ outlines how to change the IP address of an SP on an existing storage system.

IMPORTANT: Before you change the IP address of an SP, if the storage system is on a domain, you must remove that storage system from the domain.  When you enter a new IP address and accept the acknowledgments to change the address, you will be disconnected and the SP will reboot.  You will then need to log onto the SP using the new address and add the storage system to a domain.  If the storage system was the domain Master, when you re-connect, you will need to either recreate the domain and become master or else join another domain.

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1. Open Navisphere Manager.

Note:  For further information on using Navisphere Manager, click Help in Navisphere Manager.

2. If the storage system is in a domain, remove it from the domain.  See Help in Navisphere Manager.

3. Under the Storage tab, click and expand the icon for the storage system that you want to modify.

4. Right-click the SP whose IP address you want to change and select Properties.

5. Click the Network tab.

6. Enter the new IP address in the IP Address field.

7. Click Apply to apply the change.

Note:  If you have not removed the SP from the domain, you will see a prompt that strongly suggests that you cancel the operation and remove the SP from the domain before changing the SP's IP address. Click either Yes to continue or No to cancel the address change.

8. At the confirmation prompt, click Yes to continue or No to cancel the IP address change.

9. At the second confirmation prompt, click Yes to continue or No to cancel the IP address change.

Note:  Either Navisphere Manager will fail over to the unchanged SP, or the Navisphere Manager session will disconnect.  In either case, the changed SP will reboot and will be available at the new IP address.

10. If Navisphere manager did not fail over to the unchanged SP, log into Navisphere Manager on either SP, noting that the changed SP has the new address.

11. Add the storage system to an existing domain or if necessary, create a new domain with the SP as master. See Help in Navisphere Manager.

Note:  For further information on using Navisphere Manager, click Help in Navisphere Manager.

 

Related FAQsOpening Navisphere Manager

 

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3. How do I change the Navisphere Manager password?You can change the storage system password in Navisphere Manager as follows:

1. Open Navispher e Manager 2. Click Tools  >  Security  >  Change Password.

3. In the Change Password window, enter the old (current) password in the Old Password text box.

4. Enter the new password in the New Password text box and then enter it again in the Confirm New Password text box.

5.  Click OK to apply the new password or Cancel to keep the current password.

6. In the confirmation popup, click either  Yes to change the password or No to cancel the change and retain your current (old) password.

Note:  If you click Yes, you will briefly see  "The operation successfully completed" and then you will be disconnected.  You will need to log back in using the new password.

 

Related FAQs

Opening Navisphere Manager

4. Creating the Navisphere Agent file: agentID.txtIf you  have a multihomed host and are running:

IBM AIX, HP-UX,

Linux,

Solaris,

VMware ESX Server (2.5.0 or later), or

Microsoft Windows

you must create a parameter file for Navisphere Agent, named agentID.txt.  

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About the agentID.txt file

This file, agentID.txt (case sensitive), ensures that the Navisphere Agent binds to the correct HBA/NIC for registration and therefore registers the host with the correct storage system.  The agentID.txt file must contain the following two lines:

Line1:  Fully-qualified hostname of the host

Line 2:  IP address of the HBA/NIC port that you want Navisphere Agent to use

For example, if your host is named host28 on the domain mydomain.com and your host contains two HBAs/NICs, HBA/NIC1  with IP address  192.111.222.2  and HBA/NIC2 with IP address 192.111.222.3, and you want the Navisphere Agent to use NIC 2, you would configure agentID.txt as follows:

host28.mydomain.com

192.111.222.3

To create the agentID.txt file, continue with the appropriate procedure for your operating system:

IBM AIX, HP-UX, Linux, or Solaris VMware ESX Server 2.5.0 and later

Microsoft Windows

 

For IBM AIX, HP-UX, Linux, and Solaris

1. Using a text editor that does not add special formatting, create or edit a file named agentID.txt in either / (root) or in a directory of your choice.

2. Add the hostname and IP address lines as described above.  This file should contain only these two lines, without formatting.

3. Save the agentID.txt file.

4. If you created the agentID.txt file in a directory other than root, for Navisphere Agent to restart after a system reboot using the correct path to the agentID.txt file, set the environment variable EV_AGENTID_DIRECTORY to point to the directory where you created agentID.txt.

5. If a HostIdFile.txt file is present in the directory shown for your operating system, delete or rename it. The HostIdFile.txt file is located in the following directory for your operating system:

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AIX /etc/log/HostIdFile.txt

HP-UX /etc/log/HostIdFile.txt

Linux /var/log/HostIdFile.txt

Solaris /etc/log/HostIdFile.txt6. Stop and then restart the Navisphere Agent .

NOTE:  Navisphere may take some time to update, however, it should update within 10 minutes.

7. Once the Navisphere Agent has restarted, verify that Navisphere Agent is using the IP address that is entered in the agentID.txt file.  To do this, check the new HostIdFile.txt file.  You should see the IP address that is entered in the agentID.txt file.

The HostIdFile.txt file is in the following directory for your operating system:

AIX /etc/log/HostIdFile.txt

HP-UX /etc/log/HostIdFile.txt

Linux /var/log/HostIdFile.txt

Solaris /etc/log/HostIdFile.txt

 

 

For VMware ESX Server 2.5.0 and later

1. Confirm that Navisphere agent is not installed.2. Using a text editor that does not add special formatting, create or edit a file named

agentID.txt in either / (root) or in a directory of your choice.

3. Add the hostname and IP address lines as described above.  This file should contain only these two lines, without formatting.

4. Save the agentID.txt file.

5. If you created the agentID.txt file in a directory other than root, for subsequent Agent restarts to use the correct path to the agentID.txt file, set the environment variable EV_AGENTID_DIRECTORY to point to the directory where you created agentID.txt.

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6. If a HostIdFile.txt file is present in the /var/log/ directory, delete or rename it.

7. Reboot the VMWARE ESX server.

8. Install and start Navisphere Agent and confirm that it has started.

NOTE: Before installing Navisphere Agent, refer to the EMC Support Matrix and confirm that you are installing the correct version.

NOTE:  If necessary, you can restart the Navisphere Agent 

NOTE:  Navisphere may take some time to update, however, it should update within 10 minutes.

9. Once the Navisphere Agent has restarted, verify that Navisphere Agent is using the IP address that is entered in the agentID.txt file.  To do this, check the new HostIdFile.txt file which is located in the /var/log/ directory.  You should see the IP address that is entered in the agentID.txt file.

 

For Microsoft Windows

1. Using a text editor that does not add special formatting, create a file named agentID.txt in the directory C:/ProgramFiles/EMC/Navisphere Agent.

2. Add the hostname and IP address lines as described above.  This file should contain only these two lines, without formatting.

3. Save the agentID.txt file.

4. If a HostIdFile.txt file is present in the C:/ProgramFiles/EMC/Navisphere Agent  directory, delete or rename it.

5. Restart the Navisphere Agent

NOTE:  Navisphere may take some time to update, however, it should update within 10 minutes.

6. Once the Navisphere Agent has restarted, verify that Navisphere Agent is using the correct IP address that is entered in the agentID.txt file.  Either:

In Navisphere Manager, verify that the host IP address is the same as the IP address that you you entered in the agentID.txt file.  If the address is the same, the agentID.txt file is configured correctly.

Check the new HostIdFile.txt file.  You should see the IP address that is entered in the agentID.txt file.

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Related FAQsRegistering HBAs or NICs with the storage system.

Opening Navisphere Manager

 5. How do I create a new LUN? 

The following steps briefly outline how to create, or bind, a new LUN:

 

Note  For detailed information on creating a RAID group, click Help in Navisphere Manager.

Note  Binding a LUN can take a long time!

 

1. Open Navisphere Manager 2. In the Enterprise Storage dialog box, click the Storage tab to display a tree view of

the Storage Systems

3. Double-click the Storage system icon to open the storage system tree.

4. Right-click the storage-system icon, then click Bind LUN.

5. In the Bind LUN dialog box, enter the appropriate data into the dialog box, and follow the instructions as they appear. For help, click the Help button in the dialog box.

6. For detailed information about LUNs, click the Help button in Navisphere Manager.

 

Related FAQsCreating a RAID group

Adding storage capacity to a server

6. How do I create a RAID group? 

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The following steps briefly outline how to create a RAID Group:

 

Note  For detailed information about RAID groups, click Help in Navisphere Manager,  

1. Open Navisphere Manager 2. In the Enterprise Storage dialog box, click the Storage tab to display a tree view of

the Storage Systems.

3. Double-click the Storage system icon to open the storage system tree.

4. Click on the Create RAID Group... option.

5. RIght-click the RAID Groups icon to display a list of options available for RAID Groups.

6. The Create RAID Group dialog box opens.

7. Click Help in the dialog box to display descriptions of each property in the dialog box.

 

Related FAQsAdding a LUN

Adding storage capacity to a server

7. How do I make a LUN available to the operating system? 

The following steps only roughly outline how to make a LUN disk available to the operating system.  The process is operating system dependent.  This procedure assumes that you have already created a LUN

 

Note  See the Navisphere Manager online help by clicking Help in Navisphere Manager.  

 

Microsoft Windows

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1. Open Navisphere Manager .  Click the Help button and look for "Preparing LUNs to receive data."  See the procedures for Microsoft Windows.

2. Write a signature to the disk and upgrade it to a dynamic disk.

3. Create either partitions for a basic disk or volumes for a dynamic disk.

 

Linux

1. Open Navisphere Manager .  Click Help and look for "Preparing LUNs to receive data."  See the procedures for Linux.

2. Partition the virtual disk.

3. Create and mount filesystems on the partitions.

Novell NetWare

1. Open Navisphere Manager .  Click Help and look for "Preparing virtual disks to receive data."  See the procedures for NetWare.

2. Create NetWare partitions on the virtual disks.

3. Create and mount volumes.

 

 

8. How do I open Navisphere Manager?To open Navisphere Manager:

1. Open an internet browser such as Microsoft® Internet Explorer™ or Netscape Navigator® on the server or on any host with access to the LAN on which the storage system resides.

2. Enter the IP address of one of the storage system's Storage Processors (SPs), for example, http://10.18.100.101

3. Wait for the Navisphere Login screen.

4. In the Navisphere Login screen, enter your username and password as directed. The username and password were assigned to you or to a group by the storage administrator.

5. Next to Global/Local, select either Global if you are connecting across a domain or Local if you have a local connection to the storage system.

6. Click OK to log in.

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Note:  In the Navisphere window, for information on using Navisphere, click Help > Help Topics.

9. Opening a new Enterprise Storage Dialog box in Navisphere ManagerYou can have more than one Enterprise Storage dialog box open at the same time in Navisphere Manager. This may be useful when you want to view more than one tree at the same time. To open a new Enterprise Storage dialog box:

In the File menu, click New Enterprise Storage Window.

10. How do I open PowerPath?

Microsoft Windows

To open PowerPath from the  Windows toolbar, either

click the PowerPath icon   , or

 click Start > Programs > EMC > PowerPath > PowerPath Administrator.

AIX, HP-UX, Linux, Solaris

PowerPath for UNIX consists of a set of powermt CLI commands that you can use to monitor path conditions.  At a UNIX prompt, entering the powermtcommand will list the command options.  You can also use man powermt or man powermt option for more information.

 11. Registering HBAs With the Storage SystemRegistering Fibre Channel HBAs or iSCSI NICs with the storage system enables the storage system to see the HBAs or NICs. To register HBAs or NICs with the storage system, you will start or restart the Navisphere Agent on the host as outlined on this page.

Note:  For information on when to register the host's HBAs with the storage system, see the Setup Guide for your storage system.

 

Microsoft Windows

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To register the host’s HBAs with the storage system, start the Navisphere Agent as follows:

1. On the Windows host, right click My Computer and select Manage.2. Click Services and Applications and then click Services.

3. Find EMC Navisphere Agent service.

4. If already started, stop the EMC Navisphere Agent service.

5. Start the EMC Navisphere Agent service.

 

AIX

To register the host’s HBAs with the storage system, on the AIX host, stop and start the Navisphere Agent.  For example:

 

# rc.agent stop# rc.agent start

 

HP-UX

To register the host’s HBAs with the storage system, on the HP-UX host, stop and start the Navisphere Agent.  For example:

 

# /sbin/init.d/agent stop# /sbin/init.d/agent start

 

Linux

To register the host’s HBAs with the storage system, on the Linux host, stop and start the Navisphere Agent.  For example:

 

# /etc/init.d/naviagent stop# /etc/init.d/naviagent start

 

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NetWare

To register the host’s HBAs with the storage system, on the NetWare host, restart the Navisphere Agent.  In the NetWare server console screen, enter:

 

sys:\emc\agent\navagent.nlm -f sys:\emc\agent\agent.cfg

 

Solaris

To register the host’s HBAs with the storage system, on the Solaris host, stop and start the Navisphere Agent.  For example:

 

# /etc/init.d/agent stop# /etc/init.d/agent start

 

VMware ESX server 2.5.0 and later

To register the host’s HBAs with the storage system, on the VMware host, stop and start the Navisphere Agent.  For example:

 

# /etc/init.d/agent stop# /etc/init.d/agent start

12. How do I troubleshoot problems?If you have a problem with your CX-series storage system, you need perform some troubleshooting as guided in troubleshooting flowcharts to try to solve the problem.  To obtain the appropriate troubleshooting flowchart and troubleshoot a problem:

1. In a web browser window, connect to the EMC PowerLink (http://Powerlink.EMC.com) home page and then select Support > Self Help Tools > CLARiiON Tools.

2. On the CLARiiON Tools page, under CLARiiON Documentation Tools, click Troubleshooting Flowcharts: CX Series.  

3. On the CX Troubleshooting Flowcharts page, in the Navigation pane which is the left column of the web page, click the appropriate categories (for example, CX Series or

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CX3 Series) to see possible symptoms for that series.  Find and click the symptom that best matches the symptom or message that you are seeing.

4. Follow the instructions and decisions in the troubleshooting flowchart to solve the problem.

13. Creating the Navisphere Agent file: agentID.txtIf you  have a multihomed host and are running:

IBM AIX, HP-UX,

Linux,

Solaris,

VMware ESX Server (2.5.0 or later), or

Microsoft Windows

you must create a parameter file for Navisphere Agent, named agentID.txt.  

 

About the agentID.txt file

This file, agentID.txt (case sensitive), ensures that the Navisphere Agent binds to the correct HBA/NIC for registration and therefore registers the host with the correct storage system.  The agentID.txt file must contain the following two lines:

Line1:  Fully-qualified hostname of the host

Line 2:  IP address of the HBA/NIC port that you want Navisphere Agent to use

For example, if your host is named host28 on the domain mydomain.com and your host contains two HBAs/NICs, HBA/NIC1  with IP address  192.111.222.2  and HBA/NIC2 with IP address 192.111.222.3, and you want the Navisphere Agent to use NIC 2, you would configure agentID.txt as follows:

host28.mydomain.com

192.111.222.3

To create the agentID.txt file, continue with the appropriate procedure for your operating system:

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IBM AIX, HP-UX, Linux, or Solaris VMware ESX Server 2.5.0 and later

Microsoft Windows

 

For IBM AIX, HP-UX, Linux, and Solaris

1. Using a text editor that does not add special formatting, create or edit a file named agentID.txt in either / (root) or in a directory of your choice.

2. Add the hostname and IP address lines as described above.  This file should contain only these two lines, without formatting.

3. Save the agentID.txt file.

4. If you created the agentID.txt file in a directory other than root, for Navisphere Agent to restart after a system reboot using the correct path to the agentID.txt file, set the environment variable EV_AGENTID_DIRECTORY to point to the directory where you created agentID.txt.

5. If a HostIdFile.txt file is present in the directory shown for your operating system, delete or rename it. The HostIdFile.txt file is located in the following directory for your operating system:

AIX /etc/log/HostIdFile.txt

HP-UX /etc/log/HostIdFile.txt

Linux /var/log/HostIdFile.txt

Solaris /etc/log/HostIdFile.txt6. Stop and then restart the Navisphere Agent

NOTE:  Navisphere may take some time to update, however, it should update within 10 minutes.

7. Once the Navisphere Agent has restarted, verify that Navisphere Agent is using the IP address that is entered in the agentID.txt file.  To do this, check the new HostIdFile.txt file.  You should see the IP address that is entered in the agentID.txt file.

The HostIdFile.txt file is in the following directory for your operating system:

AIX /etc/log/HostIdFile.txt

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HP-UX /etc/log/HostIdFile.txt

Linux /var/log/HostIdFile.txt

Solaris /etc/log/HostIdFile.txt

 

 

For VMware ESX Server 2.5.0 and later

1. Confirm that Navisphere agent is not installed.2. Using a text editor that does not add special formatting, create or edit a file named

agentID.txt in either / (root) or in a directory of your choice.

3. Add the hostname and IP address lines as described above.  This file should contain only these two lines, without formatting.

4. Save the agentID.txt file.

5. If you created the agentID.txt file in a directory other than root, for subsequent Agent restarts to use the correct path to the agentID.txt file, set the environment variable EV_AGENTID_DIRECTORY to point to the directory where you created agentID.txt.

6. If a HostIdFile.txt file is present in the /var/log/ directory, delete or rename it.

7. Reboot the VMWARE ESX server.

8. Install and start Navisphere Agent and confirm that it has started.

NOTE: Before installing Navisphere Agent, refer to the EMC Support Matrix and confirm that you are installing the correct version.

NOTE:  If necessary, you can restart the Navisphere Agent . 

NOTE:  Navisphere may take some time to update, however, it should update within 10 minutes.

9. Once the Navisphere Agent has restarted, verify that Navisphere Agent is using the IP address that is entered in the agentID.txt file.  To do this, check the new HostIdFile.txt file which is located in the /var/log/ directory.  You should see the IP address that is entered in the agentID.txt file.

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For Microsoft Windows

1. Using a text editor that does not add special formatting, create a file named agentID.txt in the directory C:/ProgramFiles/EMC/Navisphere Agent.

2. Add the hostname and IP address lines as described above.  This file should contain only these two lines, without formatting.

3. Save the agentID.txt file.

4. If a HostIdFile.txt file is present in the C:/ProgramFiles/EMC/Navisphere Agent  directory, delete or rename it.

5. Restart the Navisphere Agent .

NOTE:  Navisphere may take some time to update, however, it should update within 10 minutes.

6. Once the Navisphere Agent has restarted, verify that Navisphere Agent is using the correct IP address that is entered in the agentID.txt file.  Either:

In Navisphere Manager, verify that the host IP address is the same as the IP address that you you entered in the agentID.txt file.  If the address is the same, the agentID.txt file is configured correctly.

Check the new HostIdFile.txt file.  You should see the IP address that is entered in the agentID.txt file.

 

Related FAQsRegistering HBAs or NICs with the storage system.

Opening Navisphere Manager

 

14. Creating the Navisphere Agent file: agentID.txtIf you  have a multihomed host and are running:

IBM AIX, HP-UX,

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Linux,

Solaris,

VMware ESX Server (2.5.0 or later), or

Microsoft Windows

you must create a parameter file for Navisphere Agent, named agentID.txt.  

 

About the agentID.txt file

This file, agentID.txt (case sensitive), ensures that the Navisphere Agent binds to the correct HBA/NIC for registration and therefore registers the host with the correct storage system.  The agentID.txt file must contain the following two lines:

Line1:  Fully-qualified hostname of the host

Line 2:  IP address of the HBA/NIC port that you want Navisphere Agent to use

For example, if your host is named host28 on the domain mydomain.com and your host contains two HBAs/NICs, HBA/NIC1  with IP address  192.111.222.2  and HBA/NIC2 with IP address 192.111.222.3, and you want the Navisphere Agent to use NIC 2, you would configure agentID.txt as follows:

host28.mydomain.com

192.111.222.3

To create the agentID.txt file, continue with the appropriate procedure for your operating system:

IBM AIX, HP-UX, Linux, or Solaris VMware ESX Server 2.5.0 and later

Microsoft Windows

 

For IBM AIX, HP-UX, Linux, and Solaris

1. Using a text editor that does not add special formatting, create or edit a file named agentID.txt in either / (root) or in a directory of your choice.

2. Add the hostname and IP address lines as described above.  This file should contain only these two lines, without formatting.

3. Save the agentID.txt file.

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4. If you created the agentID.txt file in a directory other than root, for Navisphere Agent to restart after a system reboot using the correct path to the agentID.txt file, set the environment variable EV_AGENTID_DIRECTORY to point to the directory where you created agentID.txt.

5. If a HostIdFile.txt file is present in the directory shown for your operating system, delete or rename it. The HostIdFile.txt file is located in the following directory for your operating system:

AIX /etc/log/HostIdFile.txt

HP-UX /etc/log/HostIdFile.txt

Linux /var/log/HostIdFile.txt

Solaris /etc/log/HostIdFile.txt6. Stop and then restart the Navisphere Agent .

NOTE:  Navisphere may take some time to update, however, it should update within 10 minutes.

7. Once the Navisphere Agent has restarted, verify that Navisphere Agent is using the IP address that is entered in the agentID.txt file.  To do this, check the new HostIdFile.txt file.  You should see the IP address that is entered in the agentID.txt file.

The HostIdFile.txt file is in the following directory for your operating system:

AIX /etc/log/HostIdFile.txt

HP-UX /etc/log/HostIdFile.txt

Linux /var/log/HostIdFile.txt

Solaris /etc/log/HostIdFile.txt

 

 

For VMware ESX Server 2.5.0 and later

1. Confirm that Navisphere agent is not installed.2. Using a text editor that does not add special formatting, create or edit a file named

agentID.txt in either / (root) or in a directory of your choice.

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3. Add the hostname and IP address lines as described above.  This file should contain only these two lines, without formatting.

4. Save the agentID.txt file.

5. If you created the agentID.txt file in a directory other than root, for subsequent Agent restarts to use the correct path to the agentID.txt file, set the environment variable EV_AGENTID_DIRECTORY to point to the directory where you created agentID.txt.

6. If a HostIdFile.txt file is present in the /var/log/ directory, delete or rename it.

7. Reboot the VMWARE ESX server.

8. Install and start Navisphere Agent and confirm that it has started.

NOTE: Before installing Navisphere Agent, refer to the EMC Support Matrix and confirm that you are installing the correct version.

NOTE:  If necessary, you can restart the Navisphere Agent . 

NOTE:  Navisphere may take some time to update, however, it should update within 10 minutes.

9. Once the Navisphere Agent has restarted, verify that Navisphere Agent is using the IP address that is entered in the agentID.txt file.  To do this, check the new HostIdFile.txt file which is located in the /var/log/ directory.  You should see the IP address that is entered in the agentID.txt file.

 

For Microsoft Windows

1. Using a text editor that does not add special formatting, create a file named agentID.txt in the directory C:/ProgramFiles/EMC/Navisphere Agent.

2. Add the hostname and IP address lines as described above.  This file should contain only these two lines, without formatting.

3. Save the agentID.txt file.

4. If a HostIdFile.txt file is present in the C:/ProgramFiles/EMC/Navisphere Agent  directory, delete or rename it.

5. Restart the Navisphere Agent .

NOTE:  Navisphere may take some time to update, however, it should update within 10 minutes.

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6. Once the Navisphere Agent has restarted, verify that Navisphere Agent is using the correct IP address that is entered in the agentID.txt file.  Either:

In Navisphere Manager, verify that the host IP address is the same as the IP address that you you entered in the agentID.txt file.  If the address is the same, the agentID.txt file is configured correctly.

Check the new HostIdFile.txt file.  You should see the IP address that is entered in the agentID.txt file.

 

Related FAQsRegistering HBAs or NICs with the storage system.

Opening Navisphere Manager

  

 15. Creating the Navisphere Agent file: agentID.txtIf you  have a multihomed host and are running:

IBM AIX, HP-UX,

Linux,

Solaris,

VMware ESX Server (2.5.0 or later), or

Microsoft Windows

you must create a parameter file for Navisphere Agent, named agentID.txt.  

 

About the agentID.txt file

This file, agentID.txt (case sensitive), ensures that the Navisphere Agent binds to the correct HBA/NIC for registration and therefore registers the host with the correct storage system.  The agentID.txt file must contain the following two lines:

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Line1:  Fully-qualified hostname of the host

Line 2:  IP address of the HBA/NIC port that you want Navisphere Agent to use

For example, if your host is named host28 on the domain mydomain.com and your host contains two HBAs/NICs, HBA/NIC1  with IP address  192.111.222.2  and HBA/NIC2 with IP address 192.111.222.3, and you want the Navisphere Agent to use NIC 2, you would configure agentID.txt as follows:

host28.mydomain.com

192.111.222.3

To create the agentID.txt file, continue with the appropriate procedure for your operating system:

IBM AIX, HP-UX, Linux, or Solaris VMware ESX Server 2.5.0 and later

Microsoft Windows

 

For IBM AIX, HP-UX, Linux, and Solaris

1. Using a text editor that does not add special formatting, create or edit a file named agentID.txt in either / (root) or in a directory of your choice.

2. Add the hostname and IP address lines as described above.  This file should contain only these two lines, without formatting.

3. Save the agentID.txt file.

4. If you created the agentID.txt file in a directory other than root, for Navisphere Agent to restart after a system reboot using the correct path to the agentID.txt file, set the environment variable EV_AGENTID_DIRECTORY to point to the directory where you created agentID.txt.

5. If a HostIdFile.txt file is present in the directory shown for your operating system, delete or rename it. The HostIdFile.txt file is located in the following directory for your operating system:

AIX /etc/log/HostIdFile.txt

HP-UX /etc/log/HostIdFile.txt

Linux /var/log/HostIdFile.txt

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Solaris /etc/log/HostIdFile.txt6. Stop and then restart the Navisphere Agent .

NOTE:  Navisphere may take some time to update, however, it should update within 10 minutes.

7. Once the Navisphere Agent has restarted, verify that Navisphere Agent is using the IP address that is entered in the agentID.txt file.  To do this, check the new HostIdFile.txt file.  You should see the IP address that is entered in the agentID.txt file.

The HostIdFile.txt file is in the following directory for your operating system:

AIX /etc/log/HostIdFile.txt

HP-UX /etc/log/HostIdFile.txt

Linux /var/log/HostIdFile.txt

Solaris /etc/log/HostIdFile.txt

 

 

For VMware ESX Server 2.5.0 and later

1. Confirm that Navisphere agent is not installed.2. Using a text editor that does not add special formatting, create or edit a file named

agentID.txt in either / (root) or in a directory of your choice.

3. Add the hostname and IP address lines as described above.  This file should contain only these two lines, without formatting.

4. Save the agentID.txt file.

5. If you created the agentID.txt file in a directory other than root, for subsequent Agent restarts to use the correct path to the agentID.txt file, set the environment variable EV_AGENTID_DIRECTORY to point to the directory where you created agentID.txt.

6. If a HostIdFile.txt file is present in the /var/log/ directory, delete or rename it.

7. Reboot the VMWARE ESX server.

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8. Install and start Navisphere Agent and confirm that it has started.

NOTE: Before installing Navisphere Agent, refer to the EMC Support Matrix and confirm that you are installing the correct version.

NOTE:  If necessary, you can restart the Navisphere Agent . 

NOTE:  Navisphere may take some time to update, however, it should update within 10 minutes.

9. Once the Navisphere Agent has restarted, verify that Navisphere Agent is using the IP address that is entered in the agentID.txt file.  To do this, check the new HostIdFile.txt file which is located in the /var/log/ directory.  You should see the IP address that is entered in the agentID.txt file.

 

For Microsoft Windows

1. Using a text editor that does not add special formatting, create a file named agentID.txt in the directory C:/ProgramFiles/EMC/Navisphere Agent.

2. Add the hostname and IP address lines as described above.  This file should contain only these two lines, without formatting.

3. Save the agentID.txt file.

4. If a HostIdFile.txt file is present in the C:/ProgramFiles/EMC/Navisphere Agent  directory, delete or rename it.

5. Restart the Navisphere Agent .

NOTE:  Navisphere may take some time to update, however, it should update within 10 minutes.

6. Once the Navisphere Agent has restarted, verify that Navisphere Agent is using the correct IP address that is entered in the agentID.txt file.  Either:

In Navisphere Manager, verify that the host IP address is the same as the IP address that you you entered in the agentID.txt file.  If the address is the same, the agentID.txt file is configured correctly.

Check the new HostIdFile.txt file.  You should see the IP address that is entered in the agentID.txt file.

 

Related FAQs

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Registering HBAs or NICs with the storage system.

Opening Navisphere Manager

 15. Registering HBAs With the Storage SystemRegistering Fibre Channel HBAs or iSCSI NICs with the storage system enables the storage system to see the HBAs or NICs. To register HBAs or NICs with the storage system, you will start or restart the Navisphere Agent on the host as outlined on this page.

Note:  For information on when to register the host's HBAs with the storage system, see the Setup Guide for your storage system.

 

Microsoft Windows

To register the host’s HBAs with the storage system, start the Navisphere Agent as follows:

1. On the Windows host, right click My Computer and select Manage.2. Click Services and Applications and then click Services.

3. Find EMC Navisphere Agent service.

4. If already started, stop the EMC Navisphere Agent service.

5. Start the EMC Navisphere Agent service.

 

AIX

To register the host’s HBAs with the storage system, on the AIX host, stop and start the Navisphere Agent.  For example:

 

# rc.agent stop# rc.agent start

 

HP-UX

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To register the host’s HBAs with the storage system, on the HP-UX host, stop and start the Navisphere Agent.  For example:

 

# /sbin/init.d/agent stop# /sbin/init.d/agent start

 

Linux

To register the host’s HBAs with the storage system, on the Linux host, stop and start the Navisphere Agent.  For example:

 

# /etc/init.d/naviagent stop# /etc/init.d/naviagent start

 

NetWare

To register the host’s HBAs with the storage system, on the NetWare host, restart the Navisphere Agent.  In the NetWare server console screen, enter:

 

sys:\emc\agent\navagent.nlm -f sys:\emc\agent\agent.cfg

 

Solaris

To register the host’s HBAs with the storage system, on the Solaris host, stop and start the Navisphere Agent.  For example:

 

# /etc/init.d/agent stop# /etc/init.d/agent start

 

VMware ESX server 2.5.0 and later

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To register the host’s HBAs with the storage system, on the VMware host, stop and start the Navisphere Agent.  For example:

 

# /etc/init.d/agent stop# /etc/init.d/agent start

 

16. Reserved IP AddressesFor AX-series, CX-series, and CX3-series storage systems, the following IP addresses are reserved for use by EMC support.  Therefore, do not use the following IP addresses:

192.168.1.1 192.168.1.2

In addition, for CX3-series storage systems, the following IP addresses are reserved for use by EMC support.  Therefore, do not use the following IP addresses:

SPA:  128.221.1.250 SPB:  128.221.1.251

 17. I see an amber LED on the storage system. What do I do?An amber LED on either the front or the rear of the storage system indicates that there is a fault on the storage system.  You will need to perform some troubleshooting as described in troubleshooting flowcharts.  To do this:

1. In a web browser window, connect to the EMC Powerlink (http://Powerlink.EMC.com) home page and then select Support > Self Help Tools > CLARiiON Tools.

2. On the CLARiiON Tools page, under CLARiiON Documentation Tools, click Troubleshooting Flowcharts: CX Series.  

3. On the CX Troubleshooting Flowcharts page, in the Navigation pane which is the left column of the page, click the appropriate selections (for example, CX Series or CX3 Series) to see possible symptoms for that series.  Find and click the symptom that best matches the symptom or message that you are seeing.

4. Follow the instructions and decisions in the troubleshooting flowchart to solve the problem.

 

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18. What is the Admhost Utility?The Admhost Utility is an executable program that you can run interactively by a script. It runs only on Microsoft Windows Server 2003 or Windows 2000 operating systems, and works with layered-driver applications (for example, SAN Copy™, SnapView™ and MirrorView™/A devices), and non-layered-driver devices.

Use admhost commands to:

Scan for new storage devices Assign drive letters to the devices

Make storage devices inaccessible to the server operating system

Flush cache data to disk

List drive letters and worldwide names for all server devices

Note: The Admhost Utility runs on servers attached to CX-series and AX-series storage systems that have been upgraded to Navisphere Manager, that is, that have the Navisphere Manager enabler installed.

 19. What is the Navisphere Host AgentThe Host Agent registers the server’s HBA (host bus adapter) with the attached storage system when the Agent service starts. This action sends the initiator records for each HBA to the storage system. Initiator records are used to control access to storage-system data. The Agent can then retrieve information from the storage system automatically at startup or when requested by Manager or CLI. The Host Agent can also:

Send drive mapping information to the attached CLARiiON® storage systems. Monitor storage-system events and can notify personnel by email, page, or modem

when any designated event occurs.

Retrieve LUN WWN (world wide name) and capacity information from Symmetrix® storage systems.

Note: The Host Agent runs on servers attached to CX-series and AX-series storage systems that have been upgraded to Navisphere Manager, that is, that have the Navisphere Manager enabler installed.

 

Related FAQsAdding storage capacity to a server

Page 30: FAQ and HowTo - Clariion CX & CX3

Navisphere Server Utility

 

20. What is the Navisphere Server UtilitySimilar to the Host Agent, the Navisphere Server Utility registers the server’s HBA (host bus adapter) with the attached storage system; however, unlike the Host Agent, the Server Utility on a Windows server does not:

Send LUN mapping information back to a CX-series storage system. This information will not display in the Manager UI or CLI. To see LUN mapping information in the Manager UI or CLI for a CX-series storage system, you must use the Host Agent instead of the Server Utility.

Note: LUN mapping information is sent to AX-series storage systems. In Navisphere Manager, this information is displayed in the Manager UI or with the CLI -lunmapinfo command. In Navisphere Express, this information is displayed in the Manage Virtual Disks page.

Require network connectivity to the storage system.

Require that you install the utility; you can run it from the CD. However, we recommend that you install it on the server. Some features are not available unless you install the Server Utility on the server.

With the Server Utility you can perform the functions listed below.

Note: If you want to install the Host Agent and use some of the features in the Server Utility, see “Determining which application to install” on page 3-2.

Fibre channel connections can determine if the server is configured for high availability (HA) by verifying that the server has at least one connection path to each storage system SP, and that PowerPath or some other failover software is running.

AX-series storage systems running Navisphere Express can use the utility to manage snapshots. If you are managing your AX-series storage system with Navisphere Manager or if you have a CX-series storage system, you must use SnapView and the admsnap utility to manage snapshots. For more information on SnapView and admsnap, refer to the EMC SnapView for Navisphere Administrator’s Guide and the EMC SnapView Command Line Interfaces Reference.

Windows servers with Microsoft iSCSI initiators can use the utility to configure iSCSI connections - log on, log off, and remove an iSCSI target - and to configure mutual CHAP.

Note: The Server Utility runs on servers attached to CX-series and AX-series storage systems. CX3-series systems must be running FLARE OE 03.22.xxx.5.yyy or later. CX200, CX300-series, CX400, CX500-series, CX600, CX700, and AX100-series systems must be running FLARE 02.16.xxx.5.yyy or later. AX150-series systems must be running FLARE

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02.20.xxx.5.yyy or later. Not all features are supported in all revisions of the Server Utility. Refer to the Server Utility’s online help for information on which features are available.

 

Related FAQsAdding storage capacity to a server

Navisphere Host Agent

 21. What is the Navisphere Storage System Initialization Utility?For CX-series storage systems, use the utility to discover storage systems, and set network parameters (IP address, subnet mask, and default gateway). An authorized service provider must install and run the Initialization Utility.

For AX-series storage systems, use the utility to discover storage systems, set network parameters (IP address, subnet mask, and default gateway), and create management user accounts.

For AX150 and CX3-series iSCSI storage systems, use the utility to set network parameters for the storage system's iSCSI data ports.

You must initialize the storage system in order to register the server HBAs with the storage system and have access to the storage system's data.

Note: The Navisphere Initialization Utility runs on servers attached to CX3-series, CX700, CX500-series, CX300-series, and AX-series storage systems. CX3-series systems must be running FLARE OE 03.22.xxx.5.yyy or later. CX700, CX500-series, CX300-series, and AX100-series systems must be running FLARE OE 02.16.xxx.5.yyy or later. AX150-series systems must be running FLARE 02.20.xxx.5.yyy or later.

 22. Creating the Navisphere Agent file: agentID.txtIf you  have a multihomed host and are running:

IBM AIX, HP-UX,

Linux,

Solaris,

Page 32: FAQ and HowTo - Clariion CX & CX3

VMware ESX Server (2.5.0 or later), or

Microsoft Windows

you must create a parameter file for Navisphere Agent, named agentID.txt.  

 

About the agentID.txt file

This file, agentID.txt (case sensitive), ensures that the Navisphere Agent binds to the correct HBA/NIC for registration and therefore registers the host with the correct storage system.  The agentID.txt file must contain the following two lines:

Line1:  Fully-qualified hostname of the host

Line 2:  IP address of the HBA/NIC port that you want Navisphere Agent to use

For example, if your host is named host28 on the domain mydomain.com and your host contains two HBAs/NICs, HBA/NIC1  with IP address  192.111.222.2  and HBA/NIC2 with IP address 192.111.222.3, and you want the Navisphere Agent to use NIC 2, you would configure agentID.txt as follows:

host28.mydomain.com

192.111.222.3

To create the agentID.txt file, continue with the appropriate procedure for your operating system:

IBM AIX, HP-UX, Linux, or Solaris VMware ESX Server 2.5.0 and later

Microsoft Windows

 

For IBM AIX, HP-UX, Linux, and Solaris

1. Using a text editor that does not add special formatting, create or edit a file named agentID.txt in either / (root) or in a directory of your choice.

2. Add the hostname and IP address lines as described above.  This file should contain only these two lines, without formatting.

3. Save the agentID.txt file.

4. If you created the agentID.txt file in a directory other than root, for Navisphere Agent to restart after a system reboot using the correct path to the agentID.txt

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file, set the environment variable EV_AGENTID_DIRECTORY to point to the directory where you created agentID.txt.

5. If a HostIdFile.txt file is present in the directory shown for your operating system, delete or rename it. The HostIdFile.txt file is located in the following directory for your operating system:

AIX /etc/log/HostIdFile.txt

HP-UX /etc/log/HostIdFile.txt

Linux /var/log/HostIdFile.txt

Solaris /etc/log/HostIdFile.txt6. Stop and then restart the Navisphere Agent .

NOTE:  Navisphere may take some time to update, however, it should update within 10 minutes.

7. Once the Navisphere Agent has restarted, verify that Navisphere Agent is using the IP address that is entered in the agentID.txt file.  To do this, check the new HostIdFile.txt file.  You should see the IP address that is entered in the agentID.txt file.

The HostIdFile.txt file is in the following directory for your operating system:

AIX /etc/log/HostIdFile.txt

HP-UX /etc/log/HostIdFile.txt

Linux /var/log/HostIdFile.txt

Solaris /etc/log/HostIdFile.txt

 

 

For VMware ESX Server 2.5.0 and later

1. Confirm that Navisphere agent is not installed.2. Using a text editor that does not add special formatting, create or edit a file named

agentID.txt in either / (root) or in a directory of your choice.

3. Add the hostname and IP address lines as described above.  This file should contain only these two lines, without formatting.

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4. Save the agentID.txt file.

5. If you created the agentID.txt file in a directory other than root, for subsequent Agent restarts to use the correct path to the agentID.txt file, set the environment variable EV_AGENTID_DIRECTORY to point to the directory where you created agentID.txt.

6. If a HostIdFile.txt file is present in the /var/log/ directory, delete or rename it.

7. Reboot the VMWARE ESX server.

8. Install and start Navisphere Agent and confirm that it has started.

NOTE: Before installing Navisphere Agent, refer to the EMC Support Matrix and confirm that you are installing the correct version.

NOTE:  If necessary, you can restart the Navisphere Agent . 

NOTE:  Navisphere may take some time to update, however, it should update within 10 minutes.

9. Once the Navisphere Agent has restarted, verify that Navisphere Agent is using the IP address that is entered in the agentID.txt file.  To do this, check the new HostIdFile.txt file which is located in the /var/log/ directory.  You should see the IP address that is entered in the agentID.txt file.

 

For Microsoft Windows

1. Using a text editor that does not add special formatting, create a file named agentID.txt in the directory C:/ProgramFiles/EMC/Navisphere Agent.

2. Add the hostname and IP address lines as described above.  This file should contain only these two lines, without formatting.

3. Save the agentID.txt file.

4. If a HostIdFile.txt file is present in the C:/ProgramFiles/EMC/Navisphere Agent  directory, delete or rename it.

5. Restart the Navisphere Agent .

NOTE:  Navisphere may take some time to update, however, it should update within 10 minutes.

6. Once the Navisphere Agent has restarted, verify that Navisphere Agent is using the correct IP address that is entered in the agentID.txt file.  Either:

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In Navisphere Manager, verify that the host IP address is the same as the IP address that you you entered in the agentID.txt file.  If the address is the same, the agentID.txt file is configured correctly.

Check the new HostIdFile.txt file.  You should see the IP address that is entered in the agentID.txt file.

 

Related FAQsRegistering HBAs or NICs with the storage system.

Opening Navisphere Manager

 23. How do I find my serial number?

 For CX3 series model 20 and model 40

The storage-system serial number (TLA S/N number) is located behind the storage processor enclosure’s front bezel. To remove the front bezel, push the two buttons on the front of the bezel and pull the bezel toward you. The serial number is on a vertical blue label on the left side of the chassis as shown in the following picture.

 

 

For CX3 series model 80

The storage-system serial number (TLA S/N number) is located behind the front bezel. To remove the front bezel, push the two buttons on the front of the bezel and pull the bezel toward you. The serial number is on a horizontal blue label on the left side of the chassis, as shown in the following picture.

 

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24. Reserved IP AddressesFor AX-series, CX-series, and CX3-series storage systems, the following IP addresses are reserved for use by EMC support.  Therefore, do not use the following IP addresses:

192.168.1.1 192.168.1.2

In addition, for CX3-series storage systems, the following IP addresses are reserved for use by EMC support.  Therefore, do not use the following IP addresses:

SPA:  128.221.1.250

SPB:  128.221.1.251