Fane Ltd

Eileen Stemp Mike GreenLOCOG First Aid Presentation

Challenges in Project Delivery• Logistics /Booking

• Making referral/ booking process easily accessible• Managing numbers and courses• Management Information around attendance• Fitting Training in/around LOCOG work requirements and deadlines

• Candidates with additional support needs• Disability• Language/Culture• Lack of confidence/reluctance to participate

• Quality/Consistency• LOCOG messages/ ethos• Training delivery• Utilising stakeholder feedback• Resource updating• Staffing ratios

Logistics

• Flexible start times to minimise ‘rush hour’ impact

• FAWs in 3 day blocks or 1 day per week

• Certificates/ID cards issued within 7 days

• A mix of scheduled courses and ‘bookable days’

• Courses on weekends• PDF Certificates could

be made available next working day

Bookings• Secure 24/7 online booking• Automated confirmation &

reminders• Reports & updates for

LOCOG & Venue Managers• Monitors take-up of places

• Booking also available via email & phone

• Live updates on current bookings

• Flags up need for additional support

Live Online bookingOffline Demo

Candidates with support needs

• Open to all• Bespoke Resources• 1-2-1 support available• Relaxed environment• Variety of Assessment

Options

• All course attendees receive a certificate for what they have achieved

• Adapted to a range of learning styles

‘Trainer was excellent and made the

whole learning process easy and fun’

‘Trainer was b

rilliant, p

ut me at e

ase,

I was comforta

ble &relaxed and

thoroughly enjoyed the course

’

‘ Very entertaining &

down to earth

which

made it easie

r to learn’

‘The pace was super, the time flew by, best course I have attended in a long time!

‘Trainers were motivated and inspiring, with contagious enthusiasm’

I've learnt a lot in one day.

Brilliant and interesting teacher"

" Very good. Teaching good. Knowledge very

sharp"

" Both tutors were very nice and approachable. They made the course very interesting and fun at the same time"

Quality/Consistency• LOCOG Induction• Regular observations• Feedback sought from

all stakeholders• Quick turnaround on

any required changes

• Resource updates as required

• Trainer ‘training’ and support

• Sufficient staff to ensure smooth delivery

• PDF certificates could be emailed

‘The course continues to be of good quality with clear learning outcomes. From your submission and annual review it is clear that you have listened to course feedback and changed the assessment to re-balance the practical and learning content of the one day course. We also note that you are using and teaching with the latest technology, which shows good practice’ –College of Occupational Therapists Annual Review of M/H training Jan 2011

‘Training Provision was excellent’ HSE Post Approval Monitoring Visit October 2011

Working Links Outstanding Achievement Award Oct 2009- Course Design/Delivery and Learner Support

New

castle City Council Compliance Training ITT Evaluation

Result Scored 96% on Q

uality & Finance- M

arch 2010

Project plan LOCOG First Aid Project Plan Dec-11 Jan-12 Feb-12 Mar-12 Apr-12 May-12 Jun-12 Jul-12 Aug-12

Staffing Review Gap analysis

New Staff / Interview Appointments If need identified by above

Project Set-upConsumable/Capital purchasesCourse /Resource Development informed by Risk & Skills Assessment

Staff Training/Development …..as above

Resource Updates(if required)Training Delivery 6 months Plus 4 weeks added to ensure all contract requirements are completed

Tutor Observations/QA trainer observations in line with Fane QA policy

Project Evaluation feedback from LOCG, course delegates and trainers-ongoing throughout

Project Debrief/Final reportRedistribution of resources

Commercial Offer EFA AED FAW Total Cost Expenditure EFA AED FAW Number of courses 100 20 20 140 Hourly rate £35 £35 £35

Cost per course 700 350 1,900 Hours 6 3 22

Total costs 70,000 7,000 38,000 £115,000 Subtotal £210 £105 £770

Cost per delegate £58.33 £29.17 £158.33 certs /books/cons £14.00 £7.00 £16.00

Travel/sub/expenses £150 £75 £450

Courses per week 4 1 1 total costs per course £558 £296 £1,436

Cost per week £2,916.67 £291.67 £1,583.33 surplus per course £142 £54 £464

Total £4,791.67 surplus total £14,214 £1,071 £9,283 £23,399

totalper month per day

per course

Capital Items profit per day £118 £9 £77

Management Costs £20,000 £3,333.33 £166.67 £142.86 £1,170 Total PPD £205

% profit 20.35%

Link to source file