Family support and hospitality services - UCLA HealthATMs and postal services Wells Fargo ATM An ATM is located near the Gift Shop on level 1. University Credit Union An ATM is located

Family support and hospitality services

Ronald Reagan UCLA Medical Center

Welcome ........................................................... 1

UCLA Health resources

Accommodations ......................................... 2

ATMs and postal services ............................. 3

Billing information ........................................ 3

Cashier’s Office ............................................ 4

Dining ......................................................... 4

Florist and gift shops .................................... 5

Internet access ............................................ 5

Parking ....................................................... 6

Pharmacies ................................................. 8

Smoke and tobacco-free campus ................. 9

Support and healing services ....................... 9

Transportation ........................................... 11

Visitor and family access ............................ 12

Spiritual services ........................................ 12

In the neighborhood*

Accommodations ....................................... 13

Banks and ATMs ....................................... 14

Postal and mailing services ........................ 15

Beauty salons and barbershops ................. 15

Florists ...................................................... 16

Notary services .......................................... 16

Grocery stores and convenience stores ...... 17

Pharmacies ............................................... 17

Malls and shopping centers ....................... 18

Restaurants ............................................... 19

Transportation and taxi .............................. 21

Gas stations ............................................... 22

Laundry services ........................................ 22

Religious and spiritual services .................. 23

For your convenience (open 24 hours) ....... 24

Table of contents

UCLA Health has provided this booklet for your convenience but does not endorse any specific business or service listed. *Businesses listed are subject to change.

Dear visitors and guests,

Welcome to Ronald Reagan UCLA Medical Center. We recognize that having a loved one in the hospital can be a difficult time for you, and we want to help support you while you support your loved one. While our medical staff is working diligently to improve the health of your loved one, members of Volunteer Services are available to help you with any of your non-medical needs.

This pamphlet includes information about resources that can be found in our hospital and surrounding neighborhood. If you have any other questions or concerns, our ambassadors are here to help. Come see us in the lobby at the Ambassadors Desk from 9 am to 4 pm, Monday through Friday, or give us a call at 310-267-9115 or 310-267-8180. It will be our pleasure to assist you.

Sincerely,

UCLA Health Volunteer Services

1

Welcome

The Tiverton

The Tiverton, a UCLA Health guest hotel, is designed to meet the needs of patients and families. The Tiverton offers comfortable accommodations, complimentary continental breakfast, laundry facilities, an exercise room, a children’s playroom, a community kitchen and more. It is located within walking distance of the medical center and shuttle service is available Monday through Friday.

900 Tiverton Ave., Los Angeles, CA 90024 310-794-0151 Email: [email protected] Website: uclahealth.org/tiverton

UCLA Guest House

UCLA Guest House is a 61-room hotel located on the UCLA campus, offering rooms with one queen bed or one queen and one twin bed. All rooms have a private bathroom. Rooms with kitchenettes and rooms designed for guests with disabilities are also available.

330 East Charles Young Dr., Los Angeles, CA 90095 310-825-2923 Email: [email protected] Website: guesthouse.ucla.edu

UCLA Meyer & Renee Luskin Conference Center

The guest rooms at the UCLA Luskin Center were designed with every comfort and convenience in mind. Located within a short walking of Ronald Reagan UCLA Medical Center, the hotel offers 254 spacious rooms with state of the art amenities and restaurants on site.

425 Westwood Plaza, Los Angeles, CA 90095 310-206-7122 Email: [email protected] Website: luskinconferencecenter.ucla.edu

For more information, please visit: uclahealth.org/lodging


2

Accommodations


Billing information

ATMs and postal services

Wells Fargo ATM

An ATM is located near the Gift Shop on level 1.

University Credit Union

An ATM is located on level B near the auditorium.

Mail box

A mailbox is located outside, between 100 and 200 UCLA Medical Plaza.

Physician services

For any questions or issues with your Physician Services statement, please call the number on the statement or customer service:

Phone: 310-301-8860 Fax: 310-301-8878

Hospital services

For any questions or issues with your hospital statement, please call the number on the statement or customer service:

• Ronald Reagan UCLA Medical Center: 310-825-8021

• UCLA Medical Center, Santa Monica: 310-825-8325

• Resnick Neuropsychiatric Hospital at UCLA: 310-825-8841

• UCLA Mattel Children’s Hospital: 310-825-8021

Customer service phone hours are 7:30 am to 4 pm.

You can view and pay your UCLA Health bills online

We are constantly working to improve your experience with us. Please visit our convenient, secure online bill payment website at my.uclahealth.org to view and pay your bills.

3

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Dining

4


Cashier’s Office (level 1)

Cashier’s Office at Ronald Reagan UCLA Medical Center

The Cashier’s Office is located on level 1 of Ronald Reagan UCLA Medical Center. The office accepts payments for hospital services; personal checks up to $25 may be cashed. The Cashier’s Office is open 8 am to 5 pm, Monday through Friday.

Signature dining 310-267-9218

UCLA is proud to offer healthy, gourmet meals. Patients may order room service any time between 6:45 am to 7:30 pm. Food for visitors may be purchased for an additional charge. Dietitians work closely with our doctors and nurses to ensure that our patients’ nutritional needs are met. They can provide you and your family with information on special diets and discuss any nutritional concerns.

Food and beverages

The Dining Commons offers a diverse selection of meals in an inviting indoor or outdoor setting. The Dining Commons is located on level 1 and is open Monday through Friday, 6:30 am to 10 pm and on weekends and holidays from 7:30 am to 8 pm.

For your convenience, sandwiches, salads and beverages are available at Subway, open 24/7 and located on level B. Vending machines are also located on level B.

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Gift shop 310-267-9522

Operated by the UCLA Health Auxiliary, the gift shop offers flowers and plants, greeting cards, candy, gifts, toys, games, sundries, magazines and UCLA signature items. Gift delivery to patient rooms is complimentary. The gift shop is located on level 1 and is open Monday through Friday from 9 am to 7 pm and from 10 am to 4 pm on Saturday and Sunday.

Medical Plaza gift shop 310-794-1161

The gift shop is located on level 1 of 200 UCLA Medical Plaza (Peter Morton Medical Building) and is open Monday through Friday from 9 am to 5 pm.

Wireless high-speed internet

Convenient wireless high-speed internet is available to patients and family members throughout the medical center. Patients and family need to provide their own laptop.

Florist and gift shop

Internet access

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Parking

Valet parking is available for $12 on Westwood Plaza for patients and visitors of Ronald Reagan UCLA Medical Center, Resnick Neuropsychiatric Hospital at UCLA and UCLA Mattel Children’s Hospital. When leaving, you will retrieve your vehicle from the valet lobby located on level P. Patient drop-off is available at all entrances. Alternate parking is available at UCLA Medical Plaza and on the UCLA campus. All single-day permits are valid for 24 hours from the time of entry. At Ronald Reagan UCLA Medical Center, either pay the parking cashier or use the payment machine in the lobby before exiting the parking lot on level P. At UCLA Medical Plaza, UCLA Stein Eye Institute, and the Jane and Terry Semel Institute for Neuroscience and Human Behavior at UCLA, use the payment machine immediately outside of the 100, 200 and 300 UCLA Medical Plaza and UCLA Stein Eye Institute buildings while walking to your vehicle. To exit faster, use the self-service express lane (credit only).

Our UCLA Patient Transport Services Department will validate $5 upon discharge.

Short-term parking daily single entryThe single-day parking permit fee is $12. For individuals with disability car placards, single-day permits are $8. Please show the disability placard to the parking attendant. (Rates are subject to change without notice.)

Long-term parking

A single-day 24-hour permit with in/out privileges is $22; for those with a disability placard, it is $14. Please show the disability placard to the parking attendant. (Rates are subject to change without notice.)

Parking

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7


Extended parking

Should you or your visitors require parking over an extended period of time, you may want to consider purchasing a consecutive-day discounted parking permit. (Rates are subject to change without notice.)

7 consecutive days: $70 ($84 savings)




Long-term parking permits can be purchased on level P of Ronald Reagan UCLA Medical Center at any time.

For more information on limitations and rates, please contact Parking Services at 310-825-1386.

RV parkingUCLA and Westwood parking structures do not support RV parking; however, RV parking is available at:

12001 Vista del Mar Playa del Rey, CA 90293

800-950-7275 310-322-4951

Parking continued

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Patients can fill their prescriptions at a UCLA pharmacy or an outside pharmacy of their choice. Patients can have a friend or family member take their prescription to a UCLA pharmacy before their discharge, or ask a nurse to fax the prescription in advance. Prescriptions can be picked up during regular business hours before, or as you leave, the hospital. At the time of pick up, the pharmacist will review the medications and answer your questions.

Ronald Reagan UCLA Medical Center Outpatient Pharmacy

757 Westwood Plaza, Room B140 Los Angeles, CA 90095 310-206-3784, press 2 Fax: 310-206-5716

UCLA Medical Plaza Pharmacy (first floor)

200 UCLA Medical Plaza, Suite 135 Los Angeles, CA 90095 310-206-3784, press 1 Fax: 310-794-1187

UCLA Medical Plaza Pharmacy (fourth floor)

200 UCLA Medical Plaza, Suite 426 Los Angeles, CA 90095 310-206-3784, press 3 Fax: 310-794-7463

* Refer to page 17 for non-UCLA pharmacies nearby.

Pharmacies

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9


Smoke- and tobacco-free environments

All properties, grounds and parking structures on the UCLA campus are smoke- and tobacco-free environments.

Activities and reading material

The UCLA Health Volunteer Services Creative Arts Program aims to provide positive well-being, relaxation and enjoyment to enhance the patient experience and promote healing. The program offers art supplies, puzzle books, mandalas, recordable books, journals, decks of cards, and other items to patients and their families.

Botanical Garden

Located at 100 Stein Plaza Driveway, the Botanical Garden is available to the public to visit and to enjoy the tranquility and beauty of nature. Visitors can enter through three entrances, North and Main (across UCLA School of Dentistry on Tiverton Ave.), and South (located on Le Conte Ave.). Tours are available on the first Saturday of the month at 1 pm at the Nest near the North entrance.

Hours: Monday through Friday, 8 am to 5 pm; Saturday and Sunday 9 am to 5 pm.

Clinical social work 310-267-9700

Clinical social workers can assist patients and family members with any personal, emotional and family problems and difficulties due to illness or injury. Individual, family and group support for sudden illness, separation from home and job, bereavement, substance abuse, domestic violence and other issues can be arranged, as well as referrals to community resources.

Smoke- and tobacco-free campus

Patient & Family Hospitality Puzzle Book

Provided through the generosity of the UCLA Health Auxiliary

ActivityBookCover.indd 1 7/31/15 1:12 PM

Support and healing services

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Support and healing services continued

UCLA Chase Child Life Program 310-267-9440 UCLA Chase Child Life services are available to provide counseling and emotional support for chronically and acutely ill children and their families. Through play, education and other therapeutic interventions, children and their families have the opportunity to develop positive coping skills, increase understanding, optimize developmental potential and express concerns. Child Life specialists provide individualized and group therapeutic interventions at the bedside or in pediatric activity areas on a regular basis.

Garden of Peace

The Garden of Peace, located outside the main lobby, offers a tranquil outdoor retreat for patients and their families.

Interpreter services 310-267-8001

The UCLA Health Interpreter/Translation Program is available to all UCLA Health patients and their relatives. Every attempt is made to provide services in the patient’s native language, either by an in-person interpreter or by telephone. Written translations of certain medical documents, correspondence and patient-education materials are available. However, in-house translation services are limited and some requests will be referred to outside agencies and independent translators.

Massage therapy 310-206-3055

Massage therapy for relaxation and stress reduction is available for patients and families by UCLA therapists. Ask your nurse for more information.

Music at the Bedside Program

Volunteer musicians are available to play a variety of soothing music at your bedside. Please call UCLA Health Volunteer Services at 310-267-8180, or extension 78180 to request a musician.

10

11


People-Animal Connection (PAC) Program 310-267-8184

PAC is a UCLA Health volunteer group that provides animal-assisted therapy and companionship to aid in the comfort and healing of critically ill patients and their families. Evidence shows that PAC visits help lower patients’ blood pressure, speed the healing process, improve results of physical therapy and improve mental well-being. Patients must receive medical clearance for a pet visitation.

Support groups

UCLA offers support groups and educational programs. Please ask your nurse or physician about any programs that may benefit you or your family.

Visitor shuttle

A free shuttle runs from the hospital to UCLA Medical Plaza, Westwood Horizon, West Medical Building, UCLA Blood & Platelet Center (Gayley), UCLA Tiverton House and the UCLA Guest House. For hours, please call 310-267-9484.

Transportation

Support and healing services continued

Transportation

Spiritual services

Spiritual care

Hospital chaplains are available to meet with you to support your spiritual care needs during your stay. If you would like a visit from the chaplain on your unit, tell your nurse, or call the UCLA Health Department of Spiritual Care at 310-825-7484 and request a chaplain visit.

Meditation room/chapel

The meditation room/chapel is available for meditation, prayer and quiet reflection. It is located on the first floor, just inside the main hospital entrance, in room 1109. All are welcome.


Visitor and family access

Visitor and family access

The well-being of patients is the most important consideration when making decisions regarding visitors and visiting hours.

• Our patients, if able, determine who visits them and when. If the patient wishes, visitors and families are welcome 24 hours a day. This may be modified at times by the nursing staff based on patient need.

• An adult must accompany children. Child Life specialists are available to help prepare children for visits with hospitalized parents or immediate family members.

• Please do not visit if you are ill with an infectious disease such as a cold or flu.

• Visiting hours at Resnick Neuropsychiatric Hospital at UCLA are determined according to program needs.

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In the neighborhood

13

Claremont Hotel

1044 Tiverton Ave. Los Angeles, CA 90024 310-208-5957 Reservations: 800-266-5957 claremonthotelwestwood.com

Hilgard House

927 Hilgard Ave. Los Angeles, CA 90024 310-208-3945 Reservations: 800-826-3934 hilgardhouse.com

Holiday Inn Express – West Los Angeles

11250 Santa Monica Blvd. Los Angeles, CA 90025 310-478-1400 hiewestla.com

The Hotel Palomar

10740 Wilshire Blvd. Los Angeles, CA 90024 310-475-8711 Reservations: 800-472-8556 hotelpalomar-beverlyhills.com

Luxe Sunset Boulevard Hotel

11461 Sunset Blvd. Los Angeles, CA 90049 310-476-6571 luxehotels.com/sunset

Royal Palace Westwood

1052 Tiverton Ave. Los Angeles, CA 90024 310-208-6677 royalpalacewestwood.com

W Hotel

930 Hilgard Ave. Los Angeles, CA 90024 310-208-8765 wlosangeles.com

Accommodations Five to 10 minutes away by car

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In the neighborhood

ATMs

A Wells Fargo ATM is located near the gift shop on level 1. A University Credit Union ATM is located on level B near the auditorium.

Bank of America

930 Westwood Blvd. Los Angeles, CA 90024 310-996-7855

10960 Wilshire Blvd. Los Angeles, CA 90024 323-602-0229

Comerica Bank

1021 Glendon Ave. Los Angeles, CA 90024 310-208-3516

Citibank



City National Bank


Chase


Union Bank


US Bank

10866 Wilshire Blvd., Suite 101 Los Angeles, CA 90024 310-470-8372

Wells Fargo

10906 Le Conte Ave. Los Angeles, CA 90024 424-325-7000


Banks and ATMs

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15

In the neighborhood

Barberella 317 Barbershop

1051 Glendon Ave., # 124 Los Angeles, CA 90024 323-708-2800

Capelli Lounge

1001 Gayley Ave. Los Angeles, CA 90024 310-824-2711

Freddy and Liana’s Hair & Beauty

10913 Weyburn Ave. Los Angeles, CA 90024 310-208-8049

Phenix Salon Suites


Sigal Gevojanyan


Nail shops

InStyle Nails


Patio Nail Spa

10911 Kinross Ave. Los Angeles, CA 90024 714-487-8875

Sontre Nail Spa Skin Care


Beauty salons and barbershops

Postal services and mailing locations

FedEx

10924 Weyburn Ave. Los Angeles, CA 90024 310-443-5501 Fax: 310-443-5502

Post Office

UCLA Ackerman Student Union 308 Westwood Plaza (level A) Los Angeles, CA 90095 310-206-5596

United States Postal Services


1001 Gayley Ave. St. 105 Los Angeles, CA 90024 310-235-7245

UPS Store


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In the neighborhood

Blossom Floral

10653 W. Pico Blvd., Los Angeles, CA 90064 310-209-2020 Website: blossomfloral.net

Century City Flower Market

9551 W. Pico Blvd., Los Angeles, CA 90035 310-277-6737 Website: centurycityflowermarket.com

Mahalo Flowers

9901 Venice Blvd., Los Angeles, CA 90034 310-836-0439 Website: mahaloflowers.com

Westwood Flower Garden

1091 Gayley Ave., Los Angeles, CA 90024 310-208-4000 Website: westwoodflowergarden.com

Florist and gift shops

Notary services

Action Tax

2018 Pico Blvd. Santa Monica, CA 90405 310-452-1210 Website: action-tax.com

Attila Csupo Live Scan and Mobile Notary

10880 Wilshire Blvd., #1101 Los Angeles, CA 90024 877-288-4524

Mobile Notary

310-779-5448

UPS Store


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17

In the neighborhood

Bristol Farms


City Target


Ralphs


Sprouts Farmers Market


Trader Joe’s


Whole Foods Market


Grocery stores and convenience stores

Pharmacies (outside the hospital)

CVS Pharmacy

1001 Westwood Blvd. Los Angeles, CA 90024 310-209-9141 Call for pharmacy hours

CVS Pharmacy inside City Target

10861 Weyburn Ave. Los Angeles, CA 90024 310-893-2361 Call for pharmacy hours

Rite Aid

1001 S Glendon Ave. Los Angeles, CA 90024 310-209-0708 Call for pharmacy hours

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In the neighborhood

Westwood Village Westwood Village, located within walking distance of the hospital, features grocery stores, restaurants and theaters as well as jewelry, fashion and other specialty shops. thewestwoodvillage.com

Westfield Century City

10250 Santa Monica Blvd. Los Angeles, CA 90067 310-277-3898 westfield.com/centurycity

Located at the corner of Santa Monica Boulevard and Avenue of the Stars, this shopping center is home to numerous retail stores, a movie theatre and dozens of dining options. Customers receive one hour of free parking. Valet parking is also available.

Santa Monica Place

395 Santa Monica Place Santa Monica, CA 90401 310-260-8333 santamonicaplace.com

Anchored by the pedestrian-friendly Third Street Promenade, Santa Monica Place is a shopping and dining destination by the beach.

Malls and shopping centers

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19

In the neighborhood

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Coffee and teaCoffee Bean & Tea Leaf


Starbucks

10955 Weyburn Ave. (Target) and 10861 Le Conte Ave. (Ralphs) Los Angeles, CA 90024 310-209-1626



Health consciousFlame Broiler


Native Foods Café (vegan and gluten-free options)


Subway

757 Westwood Blvd. Ronald Reagan UCLA Medical Center, level B

617 Charles E Young Dr. Los Angeles, CA 90095 310-206-9445


Veggie Grill (vegetarian)

10916 Lindbrook Dr. Los Angeles, CA 90024 310-209-6070

Sit in, pick up and deliveryCall for information on delivery fees and prices

Bollywood Bites


D’Amores Pizza


Enzo’s Pizzeria


First Szechuan Wok


Lamonica’s New York Pizza


Mr. Noodle

936 Broxton Ave. Los Angeles, CA 90024 310-208-7808

Westwood Pizzeria


Restaurants

In the neighborhood

Others

800 Degrees Pizzeria (gluten-free options)


BJ’s Restaurant & Brewhouse (gluten-free options)


California Pizza Kitchen

1001 Broxton Ave. Westwood, CA 90024 310-209-9197

Chick-fil-A


Chipotle Mexican Grill


Corner Bakery


Denny’s Diner

1060 Tiverton Ave. Los Angeles, CA 90024 310-443-7690

Diddy Riese Cookies


El Pollo Loco


Fatburger

10955 Kinross Ave. Los Angeles, CA 90024 310-208-4300

In-N-Out Burger


Napa Valley Grille (gluten-free options)


San Sai Japanese Grill


Taco Bell


Tommy Taco


Restaurants are also available at UCLA Ackerman Student Union on levels A and 1.

For more restaurants that deliver, visit labite.com for restaurant listings and other information.

Restaurants continued

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21

In the neighborhood

Big Blue Bus

310-451-5444 Website: bigbluebus.com

LAX FlyAway

866-435-9529

Pick-up location: 11075 Kinross Ave. Los Angeles, CA 90024

Bus stop is located outside UCLA Parking Structure 32 on the north side of Kinross Ave., one block west of Gayley Ave.

Cab companies

Beverly Hills Cab Co.

800-273-6611 Website: beverlyhillscabco.com Wheelchair vans available; credit cards accepted

Independent Cab Co.

800-521-8294 Website: taxi4u.com Wheelchair vans available; credit cards accepted

LA Yellow Cab

424-222-2222 Website: layellowcab.com Wheelchair vans available; credit cards accepted

Car rentals

Avis


Enterprise

10799 Santa Monica Blvd. Los Angeles, CA 90025 310-475-8738

Hertz


Transportation and taxi services

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In the neighborhood

22

London Cleaners


Westland Cleaners and Laundry


Sterling Fine Cleaning


Faultline Cleaners


Payless Cleaners


Tower Cleaners

10880 Wilshire Blvd., #113 Los Angeles, CA 90024 310-475-2777

United Plus Cleaners


Sparkling Coin Laundry

11927 W. Pico Blvd. Los Angeles, CA 90064 310-312-8831

Laundry services

Chevron

10984 Le Conte Ave. Los Angeles 90024 310-208-8124


Mobil


76


Shell


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Gas stations

23

Church of Scientology of Los Angeles

4810 W Sunset Blvd. Los Angeles, CA 90027 323-953-3200

Islamic Center of Southern California

434 S. Vermont Ave. Los Angeles, CA 90020 213-382-9200

Lutheran Church of the Master


Sephardic Temple Tifereth Israel, Talmud Torah


St. Alban’s Episcopal

580 Hilgard Ave. Los Angeles, CA 90024 310-208-6516

St. Paul’s Roman Catholic

10750 Ohio Ave. Los Angeles, CA 90024 310-474-1527

The Church of Jesus Christ of Latter-day Saints

856 Hilgard Ave. Los Angeles, CA 90024 310-208-8836

University Synagogue, Reform Congregation

11960 W. Sunset Blvd. Los Angeles, CA 90049 310-472-1255

West Los Angeles Buddhist Temple

2003 Corinth Ave. Los Angeles, CA 90025 310-477-7274

Westwood Hills Christian Church


Westwood Kehilla Orthodox Synagogue


Westwood Presbyterian


Religious and spiritual services

In the neighborhood

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In the neighborhood

The following stores and restaurants are available 24 hours a day and are located within walking distance.

Ralphs


CVS Pharmacy


Subway

Ronald Reagan UCLA Medical Center, level B 1165 Westwood Blvd. Los Angeles, CA 90024 310-208-7774

Denny’s

1060 Tiverton Ave. Los Angeles, CA 90024 310-443-7690

For your convenience

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25

Notes

Family support and hospitality services757 Westwood Plaza, Room B791

Los Angeles, CA 90095

UCLA Health Volunteer Services

310-267–8180

uclahealth.org

405

Weyburn Pl

Landfair Ave

Midvale Ave

Kelton Ave

Levering Ave

Tive

rton

Ave

Glendon Ave

Tive

rton

Dr

Kinross Ave

Lindbrook Dr

Ashton Ave Wellworth Ave

Broxton Ave

Westw

ood Blvd

Gayley Ave

Gayley AveGayley Ave

Hilg

ard

Ave

Malcolm

Ave Selby Ave

Weyburn Ave

Hilga

rd A

ve

Wilshire Blvd

Le Conte Ave

Charles E Young Dr

Westw

ood Plaza

Veteran AveLevering Ave

100, 200, 300Medical Plaza

CHSP1

For more patient and visitor information, visit uclahealth.org.

Documents

Family support and hospitality services - UCLA HealthATMs and postal services Wells Fargo ATM An ATM is located near the Gift Shop on level 1. University Credit Union An ATM is located