Family and Friends at Langdon

Our journey, and the next steps

Who are we and what do we do?

‘More than anything else, you need to know they are safe and getting the right treatment’

Our challenges in relation to family/friends engagement

• Dedicated time• Staff changes• Carer commitments like work, other family• Distance: long travel times, cost, variable public

transport • Mobility limitations/ageing population• History• Clarity and consistency in processes• Communication • Strong emotions

Family and friends’ feedback: 5 themes

A personal touch

‘We need to know that our input is welcomed by the staff’

What works well – and the positive impact on our environment

Also…

• Family and Friends events: evolving

• Our pre-admissions DVD and leaflet – and input into the Trust-wide welcome pack

• Individual relationships

• Involvement in Trust events like the Together launch

• Opportunities to talk and peer support

• Validation and recognition

• Involvement in care: Personhood

Personhood: and a few words from one of our family members

Moving forward

Increased, accessible involvementStour: a regular space, with Chaplain presenceTravelling support for families and friends – in conjunction with our social work teamA dedicated phone lineConsolidation of procedures around travel expenses and remuneration for work with DPTFundraising potential with League of FriendsTrust-wide Carers Register and steering groupTailoring family and friends events according to feedbackPotential for online forumStaff induction and other education co-produced with families and friendsAccess to mental health and wellbeing-related training for families and friends