Fair Labor association 2013 training cataLog Labor association 2013 training cataLog ... FLA holds affiliated companies accountable to its ... • The objectives and benefits of strategic

Fair Labor association

2013 training cataLog

Improving Workers’ Lives Worldwide

The Fair Labor Association (FLA) is a nonprofit organization that combines the efforts of business, civil society organizations, and colleges and universities to promote and protect workers’ rights and to improve working conditions globally through adherence to international standards.

FLA holds affiliated companies accountable to its Workplace Code of Conduct—a set of principles based on International Labor Organization (ILO) standards outlining acceptable and fair working conditions in factories around the world. The Code of Conduct outlines workplace standards and includes benchmarks on harassment or abuse, health and safety, freedom of association and collective bargaining, wages and benefits, and more. To verify that affiliated companies and their supplier factories abide by this Code, FLA has instituted a unique Sustainable Compliance methodology (SCI) that aims at advancing workers’ rights by effecting progressive and sustained improvements in employment practices and working conditions.

capacity buiLding to EnsurE sustainabLE compLiancE To ensure ongoing sustainable compliance that supports strategic business objectives, FLA provides an array of online and in-person resources and trainings for affiliates and non-affiliates at the corporate and factory levels. These resources and trainings have been developed by experts and specialists from around the world, and cover a range of issues from what it means to adopt a Code of Conduct to how to execute a successful labor compliance program. Through these efforts, FLA helps brands and the factories supplying them to develop, implement and maintain social compliance systems that not only protect workers, but also support long-term growth and sustainability.

Browse our 2013 training catalog for planned in-person trainings, and register now to get started on a program to build your organization’s knowledge and skills.

Notes:

• Themajorityofthetrainingslistedinthiscatalogareforbothnon-affiliatesandaffiliates,with the exception of those marked “affiliate-only.”

• Datesaresubjecttochangeandsessionsarecontingentonaminimumnumberofparticipants. Please contact FLA to confirm dates and sessions.

• Ifthereisatopicyouareinterestedinbutdonotseeithere,pleasecontactus.FLAdevelops custom trainings for brands (including non-affiliates), suppliers and other organizations. FLA also offers online training.

To contact FLA’s global training team please email: [email protected].

www.fairlabor.org/our-work/labor-standards

www.fairlabor.org/our-methodology

www.fairlabor.org/our-methodology

FLA 2013 trAining cAtALogue

www.fairlabor.org 3

contEnts

training on FLa’s assEssmEnt mEthodoLogy

SuStainable COMPlianCe MetHODOlOGY (SCi) ..........................................................5

EmpLoymEnt Function training sEriEs

HOuRS OF WORK .........................................................................................................................7

FaiR WaGe .....................................................................................................................................8

HuMan ReSOuRCe ManaGeMent ....................................................................................... 9

HiRinG ...........................................................................................................................................10

GRieVanCe anD DiSPute ReSOlutiOn ............................................................................. 11

labOR RelatiOnS .................................................................................................................... 12

PeRSOnnel DeVelOPMent .................................................................................................. 13

DiSCiPline ...................................................................................................................................14

RetRenCHMent ......................................................................................................................... 15

OCCuPatiOnal SaFetY anD HealtH ............................................................................... 16

othEr trainings

PRODuCtiVitY iMPROVeMent ............................................................................................... 18

CSR anD Fla’S WORKPlaCe CODe OF COnDuCt ......................................................... 19

WORKeR PaRtiCiPatiOn .......................................................................................................20

Fla ORientatiOn ..................................................................................................................... 21

ReMeDiatiOn ............................................................................................................................. 22


www.fairlabor.org 4

Training on FLa’s

assessmenT meThodoLogy


www.fairlabor.org 5

sustainabLE compLiancE mEthodoLogy (sci) 2-DaY COuRSe FOR bRanDS

2 OR 3-DaY COuRSe FOR SuPPlieRS

this course is restricted to Fla affiliates and members of their supply chain.

SCI is a comprehensive assessment methodology developed by FLA to uncover the root causes of code compliance violations and offer sustainable and practical solutions. This unique training covers the evolution and structure of the methodology, as well as the assessment process and reporting tools. The training explores the advantages and disadvantages of conventional audits, and the need for a practical approach to developing a sustainable assessment system. The SCI framework examines all the employment and relevant management functions, which provides more comprehensive assessment results, and encourages the factory to improve its internal monitoring systems.

you will learn: • ThedifferencebetweenSCIandauditing,andthebenefitsofthisnewassessment

methodology for suppliers and brands

• Howtocreateaworkflowmapforatleastoneemploymentfunction

• HowtheSCIassessmenttoolworks(structure,scoring,typesoffindings)

• HowtheFLAPlatformworks(findingyouradministeredassessment,enteringyouractionplan, and reviewing sample reports)

Who should take this course? • Factoryowners/generalmanagers

• HR/CSR/administrationmanagerorstaff

• Productionmanagers

• Brandrepresentatives

upcoming sessionsDateS lOCatiOn lanGuaGe

August 12-13, 2013 San Salvador, El Salvador English, Spanish

August 22-23, 2013 SanPedroSula,Honduras English, Spanish

August 27-28, 2013 Toronto, Canada English

September 3-5, 2013 Dhaka,Bangladesh English

September 9-11, 2013 Colombo, Sri Lanka English

September 25-26, 2013 MexicoDF,Mexico English, Spanish

October 22-24, 2013 NewDelhi,India English

November 19-21, 2013 Bangalore, India English

December11-13,2013 Karachi, Pakistan English

For further details please contact [email protected].


www.fairlabor.org 6

empLoymenT FuncTion

Training series


www.fairlabor.org 7

hours oF WorK Advanced module on work time, key interconnections, management, policy and action planning

1 OR 2-DaY COuRSe

Excessive overtime negatively impacts not only workers’ health but also their productivity and the quality of production. This training helps management understand the change that may be needed in work organization in order to allow for a reduction in working hours in a factory. It also exposes participants to factors that result in long working hours; explains why it is in the management’s interest to address these factors; and explores how this can be done by focusing on hours of work management, production planning and risk management (e.g., handling buyers and suppliers).

you will learn: • Howinternalandexternalfactorsaffectingproductivitycontributetoreducingworktime

• Howtoreduceoreliminateexcessiveovertime

• Howtoprovideabalancedintroductionofshiftworkandotherworkingtimearrangementsin such a way that shifts are productive and respectful of workers’ wellbeing

• Howtodesignaneffectivepolicyonworkingtime

• Howtoprepareanactionplantoreduceworkinghours

Who should take this course?

• Factoryowners/generalmanagers


• HR/CSR/administrationmanagersorstaff



September 10, 2013 HoChiMinh,Vietnam English,Vietnamese

September 26, 2013 Shenzhen, China Chinese

November 12, 2013 Phnom Penh, Cambodia English, Khmer

November 20, 2013 Shanghai/China Chinese



www.fairlabor.org 8

Fair WagE Developing fair and effective wage-fixing practices

1-DaY COuRSe

Wagesareacriticalcomponentofanyfactory’sstrategicplan.However,managersoftenfinditchallening to balance the company’s financial restraints with workers’ expectations – which is why wages are one of the most controversial issues in labor relations. Undoubtedly the manner in which reward structures are designed has an impact on the general working environment. Despitethat,manyfactoriesarereluctanttotacklethetopicduetothecomplexityanddifficulty of creating a well-designed compensation scheme that is able to attract and retain quality employees. This training introduces managers to the Fair Wage framework, which is a comprehensive approach that includes 12 dimensions of wages, including minimum wage and living wage. The training also encourages the involvement of multiple stakeholders to create a mutual understanding of the remuneration system.

you will learn: • Objectivesandmethodsofwagefixing

• Howtocreateawagepolicyintheenterprise

• Howtoensureperceivedfairnessintheremunerationsystem

• Thedifferencesbetweenminimumwage,livingwageand“fairwage”

• Principlesthatmustbeensuredinwageadministration

• Howtocreatepaygrids

• Whattoincludeinwageslips






October 22, 2013 Shenzhen,China Chinese



www.fairlabor.org 9

human rEsourcE managEmEnt Why and how to manage your human capital

1 OR 2-DaY COuRSe

CompliancelevelsandperformancearecloselylinkedwithHumanResourceManagement.TheobjectiveofanyHRdepartmentistoensurethecompanyhastherightpeoplewiththerightsetofskills and are motivated to produce at their highest potential. This training helps managers set up andruneffectiveHRdepartmentsthatcanmaketheirorganizationsmoreeffectiveandimprovethe overall enterprise competitiveness. It supports companies in their quest to move beyond only governing their employees to viewing and treating them as their most valuable resource. This training will serve as a foundation for building capacity to manage people, decrease personnel turnover and increase employee motivation and satisfaction.

you will learn: • Theobjectivesandbenefitsofstrategichumanresourcesmanagement

• HowtosetupandmanageanHRdepartmentthatcontributestocreatingaskilled,motivated, and committed workforce

• HowtoalignHRfunctionswithstrategicbusinessobjectives

• HowtomanagecoreHRfunctionssuchas:HRplanning,jobdescriptionsandjobanalyses;recruitment and selection; reward management; appraisal and performance management; training and development; managing employee relations; handling grievances; and managing disciplinary action.






August 15, 2013 Shanghai, China Chinese

October 23, 2013 Shenzhen, China Chinese

October 29-30, 2013 Dhaka,Bangladesh English



www.fairlabor.org 10

hiring How to recruit and select your workforce

1-DaY COuRSe

Poor hiring decisions have negative consequences on labor turnover, staff attitudes and product quality – which is why it is essential for companies to hire the right people and invest in employee retention. This training takes a close look at the entire hiring process, covering various steps including job description development, recruitment strategy design, and candidate selection. The course provides practical insights and guidance on how to ‘hire right’ in terms of both finding the most suitable candidate for the job, and ensuring a fair, objective and non-discriminatory hiring process.

you will learn: • Theprinciplesandproceduresofaneffectivehiringprocess

• Howtodraftjobdescriptionsthatincreaseindividualandorganizationaleffectiveness

• Howtouserecruitmentchannelsefficientlytoattractthemostsuitablecandidates

• Howtouseselectiontoolstoidentifythebestindividualtofillavacancy

• Howtouseselectiontoolstoensureequalityintheprocess

• Thebenefitsofadiverseworkplace






August 21, 2013 SanPedroSula,Honduras Spanish

August 28, 2013 Istanbul, Turkey Turkish




griEVancE and disputE rEsoLution Conflict management, rights-based processes and consensus building

1 OR 2-DaY COuRSe

Conflictisunavoidable,buthowyoumanageconflictwilldetermineifitsoutcomesarepositiveornegative.Witheffectivegrievanceproceduresandconflictresolutionmechanismsinplace,managers and workers can take an active role in identifying, communicating, analyzing and solving problems—which will contribute to improving working conditions and labor-management relations. This training helps companies put in place systematic procedures to manage not only isolated disputes,butalsoanyconflictthatariseswithintheorganization.Managementwilllearnhowtoinstall internal mechanisms for workers to channel their concerns as well as how to handle them properly. This training is divided into 2 days: the first day is spent covering the basic principles of conflictmanagement,andtheseconddayfocusesonthecreationofinternalprocedurestosolvedisputes. The courses may be taken individually or together.

you will learn: • Howtomanageconflictefficiently

• Howemployees’positions,interestsandneedsaffectconflictmanagement

• Howtomanageperceptionssotheydonotgenerateconflict

• Principlesofgrievanceprocedures

• Howtosetupthedifferentstepsofafunctioninggrievanceprocedure

• Howtoavoidthemostcommonmistakesinsettingupgrievanceprocedures




• Workshopsupervisor,workerrepresentatives,andbrandrepresentatives


August 28-29, 2013 Bangkok, Thailand English, Thai

September 11, 2013 MexicoDF,Mexico Spanish

September 25, 2013 Istanbul, Turkey Turkish

October 16-17, 2013 Hanoi,Vietnam English,Vietnamese

December9,2013 SanPedroSula,Honduras Spanish

December17,2013 Shanghai, China Chinese




Labor rELations Introducing communication, representation, consultation and negotiation in the company

1 OR 2-DaY COuRSe

Harmoniousworkingrelationsbetweenthecompanyanditsemployeesarecriticaltoorganizational success. Positive labor relations depend on strong communication, which requires giving workers a voice. Workers are more likely to contribute positively to the organization when they have a voice and feel more valued. This training covers how communication, representation, consultation and negotiation can take place in a company and how they contribute to improving and maintaining an efficient work environment. The training takes a close look at how to integrate these elements into day-to-day company operations, contributing to better performance, increased profit and continuous efficiency improvement.

This training can be taken in its 1-day executive version or in its 2-day full version, where each of the four components – communication, representation, consultation and negotiation – are explored in detail.

you will learn: • Objectivesandmethodsforagoodinternalcommunicationpolicyandprogramin

workplace

• Howtocreateefficientcommunicationchannelsinthecompanytoensuregoodlaborrelations

• Why,where,whenandhowconsultationshouldtakeplaceinacompany

• Howtocreatevalueinanegotiationandhowtomeasuresuccess

• Benefitsofworkerrepresentationformanagementandhowtoimproveworkerrepresentation






September 12, 2013 MexicoDF,Mexico Spanish

September 17-18, 2013 Jakarta, Indonesia English, Bahasa




pErsonnEL dEVELopmEnt 1-DaY COuRSe

Personnel development is a formal, organized, and continuous planning method used to match the needs of a business with the career aspirations of workers and is critical for long-term company sustainability. Companies cannot meet organizational goals with high turnover rates and low productivity. With adequate career plans, companies can greatly reduce both of these risks. This training helps managers build a new relationship with workers that is not based on loyalty, but on mutual benefit. It overrides the myths that career development plans cannot be implemented with floorworkers,andthatallcareerpathsmustbebasedonpromotions.

you will learn: • Objectivesandmethodsofeffectivepersonneldevelopment

• Howtosetuppersonneldevelopmentplans

• Variouscareerpathsoutsideoftraditionalpromotions

• Howtoidentifytransferableskills

• Howtoensurecareerdevelopmentiscompatiblewithdifferentcompensationschemes,including piece rate

• Whatstepstotakeandhowtodevelopanactionplan






August 22, 2013 SanPedroSula,Honduras Spanish

December17,2013 Istanbul, Turkey Turkish




discipLinE Ensuring a friendly and efficient working environment

1-DaY COuRSe

Improper behavior or poor performance by a worker can be viewed as harmful or unproductive for the company’s objectives and working environment. Adequate and fair discipline procedures help workers understand the repercussions of their actions and allow them to improve without undermining efforts to retain and grow human capital. Based on the framework of relevant rights and obligations, this training helps companies implement systems and measures to improve workers’conductandperformanceefficiently.Disciplinarymeasuresmustneverbeaformofpunishment, but rather should have a positive impact on behavior and performance.

you will learn: • Objectivesandprinciplesofdiscipline

• Howtosetupaframeworkofrightsandobligations

• Howtocreateawell-manageddisciplinaryprocedurethatreinforcesproductivityandemployee relations

• Thestepsthatneedtobefollowedforafairdisciplinaryprocess

• Whatsanctionscanbeusedtoensureachangeinconductorperformance

• Howprogressivedisciplinecanbeusedtocorrectimproperconduct

• Howtoconductadisciplinarysessionefficiently




• Workshopsupervisorsandbrandrepresentatives


October 23, 2013 San Salvador, El Salvador Spanish

November 5, 2013 Bangkok, Thailand English, Thai




rEtrEnchmEnt 1-DaY COuRSe

Business needs can lead to decisions that require reducing the workforce, which can have a very negative impact not only on workers but also on their families and communities. It is essential that companies do not undermine workers’ rights when a workforce reduction is necessary. This training helps managers ensure that decisions are based on objective criteria and that the factory is transparent with workers, clients and other stakeholders throughout the retrenchment process. The course will be particularly helpful for managers who want to be prepared for a possible workforce redundancy, as well as those whose factories are currently going through the process. The course will help managers to better engage the different stakeholders involved and become aware of the importance of communication before, during and after any termination process.

you will learn: • Howtodealwithredundancy

• Howtodraftapolicyandprocedureintheeventofredundancy

• Principlestoensurefairnessinaretrenchmentprocess

• Who,whenandwhattoconsultduringtheprocess

• Whatselectioncriteriatousetodeterminepoststhatneedtobeeliminatedandworkersthat will be terminated

• Alternativemeasurestoconsiderbeforeimplementingaretrenchmentprocess

• Howtomanagetheneedsandexpectationsofdifferentstakeholdersintheretrenchmentprocess

• Howtomanageworkersthatstay





upcoming sessionsDate lOCatiOn lanGuaGe

November 6, 2013 Istanbul, Turkey Turkish




occupationaL saFEty and hEaLth 1-DaY COuRSe

NeglectingOccupationalSafetyandHealth(OSH)issuescanleadtodisastersandlossesforbothemployersandworkers.Assessorsfrequentlyfindthatevenwell-designedOSHpolicesmaynotbe implemented correctly. The recent tragedies in Bangladesh and Pakistan have reinforced the urgentneedforimprovementsintheimplementationandmonitoringofOSHsystems.ThistraininghelpscompaniesbuildcomprehensiveandeffectiveOSHsystemsfromalegalandcomplianceperspective, taking into account practical internal monitoring skill enhancement, staff training, and corporate culture and values.

you will learn: • NationallegalrequirementsandglobalOSHtrends

• ComprehensiveOSHskillsassessmentandinternalmonitoring

• Howtoidentifyandsolvefrequentissuesandrisks

• HowtobuildasustainableOSHmanagementsystemandpractice

• HowtocultivateOSHvaluesandcultureinthecompany

• Bestpracticesthatarebeingimplementedbyothercompaniesandbyfront-lineexperts

Who should take this course? • Corporatesocialresponsibilitypractitioners


• Operationsmanagers

• HR&administrativemanagers,tradingmanagers,safetymanagers,andEHSmanagers


upcoming sessionsNo sessions currently scheduled.




oTher Trainings



productiVity improVEmEnt1-DaY COuRSe

In recent years, more and more factories have found it difficult to make a satisfying profit with theconsecutiveincreaseofpricesonrawmaterial,manpower,andappreciationoftheRMB.Challenges include transforming the mode of production, enhancing production efficiency and reducing costs. As a production manager, what actions should be taken? The key purpose of this training is to help managers implement the “Lean Production” concept, establish effective production management and performance assessment systems, and to improve overall production statuses to achieve economic benefits.

you will learn: • Whattoolscanhelpimproveproductionconditions

• Howtoadapttotheconstantlychangingmarket

• Howtotransformproduction

• Howtoidentifyandeliminatewaste,increasevalue-addedmotions,andraiseproductionefficiency

• Howtoscientificallymeasureproductionstatusesandachievedigitalmanagementinafactory





November 21, 2013 Shanghai, China Chinese




csr and FLa’s WorKpLacE codE oF conduct 1-DaY COuRSe

FLA’s Workplace Code of Conduct is widely recognized as one of the most effective and rigorous in the world. It is based on core conventions of the International Labour Organization, and has been called the “gold standard” by experts in the code compliance field. The best part?: companies do not have to be affiliated with FLA in order to use the FLA Code and learn lessons from its implementation. This training helps factories obtain a comprehensive picture of corporate social responsibility and international labor standards. This training points out the risks and explains the FLA Code of Conduct in detail through group exercises, case studies and role-play, pointing out the risks and best practices associated with specific code elements.

you will learn: • TrendsinCSR

• BenefitsofadoptingaCSRprogram

• HowtosuccessfullyimplementaCSRprogram

• AbouttheFLAWorkplaceCodeofConduct

• Bestpracticesbasedoncasestudiesoncodeelements,including:EmploymentRelationship;ForcedLabor;ChildLabor;HarassmentorAbuse;Non-Discrimination;HealthandSafety;FreedomofAssociationandCollectiveBargaining;HoursofWork;Wages,Benefits and Overtime Compensation






December4,2013 NewDelhi,India English




WorKEr participation 1-DaY COuRSe

The training comprises a series of workshops aimed at ensuring proper and responsible worker and management representation at the workplace. Participants will gain first-hand exposure to management-worker dialogue. This insight into communication practices can help factories to create stronger internal communication channels and build lasting dialogue and integration practices. Participants will learn innovative methods of problem identification, root cause analysis, goal analysis, solution identification and consensus building, action planning, development of communication channels, and communication and negotiation skills. By the end of the course, participants will have identified the issues affecting their workplace and also will have developed a plan of action.

you will learn: • Acomprehensivesix-steptooltoinvolvebothmanagementandworkersinidentifying

problems and reaching solutions by consensus

• Atoolthatidentifiestherootcausesofissuesandspotlightsareasforsustainableremediation

• Howtoimprovebottom-upcommunicationandgrievancehandling

• Skillsforbettercommunication,negotiationandconflictmanagement

• Howtobuildagoodandeffectivecommunicationchannel

• Therolesandcompetenciesofworkerrepresentativesinfacilitatingworkercommunicationand participation



• Workshopsupervisor,workerrepresentative,frontlineworkers


December18,2013 Shanghai, China Chinese




FLa oriEntation 1-DaY COuRSe

FLA offers a one-day course for affiliates and prospective affiliates to learn more about how joining FLA can benefit companies, factories and workers. The orientation provides an overview oftheFLA,itsWorkplaceCodeofConductandPrinciplesofFairLaborandResponsibleSourcing,and details about how FLA may help companies better understand their own supply chains and associated risks. This is a good chance to develop further knowledge of the Code and its accompanying benchmarks, and also to better understand the Principles. An interactive format and group work keeps the session interesting, and participants benefit from networking with FLA staff and peers from global companies who are engaged in compliance activities.

you will learn:• HowtheFLAworksandthebenefitsofaffiliation

• HowtheWorkplaceCodeofConductandtheaccompanyingComplianceBenchmarksbenefit your compliance program

• HowtobeginimplementingthePrinciplesofFairLaborandResponsibleSourcing

• Whatuniquetools,resourcesandguidanceFLAhastooffer

Who should take this course? • HR/CSR/administrationmanagerorstaff



November 20, 2013 Los Angeles, US English




rEmEdiation 1-DaY COuRSe

FLA has gathered an enormous amount of data from audits that point to recurring regional non-compliances. This data is further complemented by the addition of the SCI methodology in 2012, which allows a deeper view into other root causes of these recurring issues. In this session, participants will learn about regional non-compliances and recommended corrective actions. Participants will hear about projects that FLA and its affiliates have undertaken to address recurring issues and will hear examples of effective remediation by brands and their suppliers.

you will learn: • Aboutspecificregionalandglobalnon-compliances

• Someoftherootcausesofthesenon-compliancesare

• Whatstepscanbetakentoremediatetheseissues

• HowFLAandotherorganizationsareaddressingregionalissuesthroughspecialprojects

• Bestpracticesandeffectiveremediationfrombrandsandsuppliersandhowthesecouldbenefit your compliance program

Who should take this course? • HR/CSR/administrationmanagerorstaff

• Factoryowner/generalManager


November 21, 2013 Los Angeles, US English


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Fair Labor association 2013 training cataLog Labor association 2013 training cataLog ... FLA holds affiliated companies accountable to its ... • The objectives and benefits of strategic