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“With FACTS, all the
information is right at our
staff’s fingertips so the
end result is better
service to our customers
and increased sales
for us.”
- Sam Garber, General Manager DRP Performance Products
FACTS Data Sheet:Product Overviewond18, 28pt,
In today’s fast-paced, technology-driven business environment, distributors demand more than
ever from their software – and their service providers. With over twenty-five years of proven
distribution software success, FACTS is specifically designed to meet these growing demands.
A Quality System, A Proven Solution
Originally developed by Aperum (formerly known as Software Solutions, Inc.) since 1979,
FACTS has set the industry standard as a leading distribution software system that is easy-to-
use and easy-to-learn, at a price point that is affordable. Today, with expanded features and
enhanced interfaces, FACTS is designed to help distributors of all types run a more efficient
and more productive operation, end-to-end.
A Reliable Standard in Distribution Software
FACTS allows distributors to enhance customer service, optimize inventory levels, increase
productivity and improve profitability. FACTS provides a complete distribution management
system that links all business functions. From the front office to the back office, key business
elements are integrated and processes are automated throughout the intuitive FACTS system.
Component-Based Architecture
By supporting both graphical and character based environments, FACTS doesn’t require the
upgrade of existing technology to PCs. By allowing for the continued use of character-based
terminals, additional hardware expenses can be avoided. For distributors using a graphical
interface with PCs, FACTS provides a true thin-client environment.
Copyright © 2001-2005 Infor Global Solutions and/or their affiliates or licensors. All rights reserved. The Infor word and design marks are
trademarks and/or registered trademarks of Infor Global Solutions or one of its affiliates. All other trademarks listed herein are the property of
their respective owners.
CORE & ADD-ON SOLUTIONS: Sales Orders
Web-Based Storefront
Relationship Management
Inventory Control
WMS
EDI
Purchase Orders
Accounts Receivable
Accounts Payable
General Ledger
Sales Analysis
System Management
FaxLink
Report Writer
Archive
Forms Management
Service and Repair
Manufacturing Control
Job Cost
Payroll
Manage By Exception
With the number of SKU’s in your warehouse, do you have the resources to closely monitor each
one for replenishment? Probably not. That’s why FACTS shows you exception items and
suggests replenishment orders as needed. With powerful business management tools, FACTS
puts key information at your fingertips allowing you to make more informed decisions and
keeping you a step ahead.
Current Reporting Options
Current and accurate reports – when you want them, in the format you need. As one of the most
critical services provided by FACTS, custom reports are available through Report Writer or
exportable through other reporting applications such as Excel and Crystal Reports.
Customized Security Settings
Through a host of security options that protest sensitive business information, FACTS allows you
to secure your data and provide appropriate levels of access with complete confidence. With
sixty-tow security levels, you can easily assign each user a unique log-in code that limits their
access to specified data within the system.
Our Solution Partners
At Infor, we work side-by-side with a select group of the industry’s best resellers to market, sell,
deliver and support our products. The result? An extremely knowledgeable and experienced
channel of Solution Partners with an ability to service our customers that is unparalleled in the
business. With this team of professionals dedicated to the success of FACTS in your business,
we provide the best and most cost-effective local sales, service and support in the industry.
Implementation. Training. On-Going Support
Choosing FACTS as the software system to run your business is a decision that you can make
with complete confidence. A key benefit of selecting FACTS is the ability to leverage our
expertise to support your business goals from start to finish. With our network of highly-trained,
locally-based Solution Partners, FACTS customers receive extensive, hands-on service and
support. From the implementation process and training, to on-going support and future
upgrades, you will benefit from expert resources and quality service from true professionals.
Adding Value for a Complete Solution
When it comes to managing a distributor’s assets, FACTS has established a long and successful
track record. With over 2,000 installations in the field, FACTS gives distributors the competitive
edge that is crucial for success in today’s distribution market. FACTS enables and empowers
your employees allowing them to improve productivity, accountability and accuracy.
Infor Corporate Headquarters 11720 Amber Park Drive Suite 400 Alpharetta, GA 30004 770 418 2000 | Phone 770 418 2022 | Fax
Accounts Payable
allows distributors to
improve the overall
efficiency and
accuracy of their
payables processes.
FACTS Data Sheet:Accounts Payableond18, 28pt,
Accounts Payable provides distributors with efficient management tools for their trade and non-
trade payables as well as effective vendor management solutions. Accounts Payable allows
distributors to streamline and organize their payment processes which directly results in a
positive impact to their cash flow.
Document Creation
• Trade payables are automatically created by the PO programs and posted to AP, non-trade
payables can be quickly entered and expensed through Document Entry
• The default terms code assigned to each vendor automatically calculates discount amounts
and dates
• Create recurring documents for regular bills, even if they aren’t the same amount every
month
• Use vendor-specific GL Tables to rapidly assign which expense accounts are normally
assigned to the vendor
• Assign each expense line to the optional job
Vendor Notes easily conveys vital information to employees:
• Unlimited Vendor Notes can be created in multiple categories, such as payment notes or
general notes
• Urgent notes pop up in critical programs where communicating vital information is essential
Copyright © 2001-2005 Infor Global Solutions and/or their affiliates or licensors. All rights reserved. The Infor word and design marks are
trademarks and/or registered trademarks of Infor Global Solutions or one of its affiliates. All other trademarks listed herein are the property of
their respective owners.
KEY REPORTS: Open Payables Report
Aged Payables Report
Cash Requirements Report
Purchase History Report
Check Writing allows the repetitive task of cutting checks to become quick and efficient:
• Use the flexible payment selection program to determine which checks to print while
maximizing discounts
• Print non-invoice and manual checks
• Void checks quickly
AP Document
Entry is made
efficient by the
defaults in
Vendor File
Maintenance >>
Infor Corporate Headquarters 11720 Amber Park Drive Suite 400 Alpharetta, GA 30004 770 418 2000 | Phone 770 418 2022 | Fax
Accounts Receivable
provides critical tools
to help your employees
become more
productive, efficient
and accurate.
FACTS Data Sheet:Accounts Receivable Cond18,
Other than inventory, no asset is typically larger than a distributor’s accounts receivable. FACTS
offers a complete set of tools that enable distributors to better manage all their receivables by
providing extensive reports and inquiries that are both convenient to access and easy to use.
Cash Receipts makes receipt of cash quick and easy by providing time-saving tools:
• Quickly apply checks using the Auto-Apply function
• Easily find a customer by entering the invoice number from the remittance of a check
• Mark unapplied amounts of received cash as “on-account” for later application
• Apply miscellaneous cash straight to a General Ledger account
• Use Automatic Credit Application to apply a customer’s credits to outstanding invoices
• The Returned Check function records bounced checks in the system so the customer’s
account is accurately reflected
Customer Inquiry puts all the information you need right at your fingertips:
• View open and closed invoices with drill-down to the actual invoice
• Open sales orders with drill-down to the actual document
• Aging figures and payment history with detailed check data and credit check criteria
• Ledgercards, to view the transactions that make up the customer’s balance
• Sales figure summaries, Customer Notes and more
Copyright © 2001-2005 Infor Global Solutions and/or their affiliates or licensors. All rights reserved. The Infor word and design marks are
trademarks and/or registered trademarks of Infor Global Solutions or one of its affiliates. All other trademarks listed herein are the property of
their respective owners.
BUSINESS OBJECTIVE: Provide distributors with a complete solution that empowers their employees to better manage all their receivables processes through reports and inquiries that are easy to access and easy to use. KEY REPORTS: Open Receivables Aged Trial Balance Sales History Check History
Customer and AR Document Notes easily and quickly convey vital information to employees:
• Customer Notes can be created in multiple categories, such as collection or general notes
• Urgent notes pop up in critical areas where communicating vital information is essential
• AR Document Notes can track history on the collection efforts for a particular invoice
Dunning Letters based on user-defined criteria can dramatically improve your collection rate:
• Specify how many days past due an invoice has to be to appear on the dunning letter
• Base generation of Dunning Letters on invoice date or due date
• Create up to 5 unique letters, each increasing in urgency based on severity of lateness
• Set a minimum overdue balance required to create and send a dunning letter
Reports aid credit management and collections processes while providing several options:
• Open Receivables Report and Aged Trial Balance can be restricted to disputed invoices only
or for just those customers over their credit limit
• Sales History Report gives a quick snapshot of sales, cost and gross margin per customer
• Use the Check History Report and Ledgercard Print to resolve customer account issues
<< The Customer Inquiry holds a wealth of
information with the ability to drill
down on the details.
<< The Customer File Maintenance stores
Customer options that are used by
FACTS programs to provide efficient
customer service
Infor Corporate Headquarters 11720 Amber Park Drive Suite 400 Alpharetta, GA 30004 770 418 2000 | Phone 770 418 2022 | Fax
By dramatically
reducing the need to
store numerous boxes
of paper files,
distributors can
reclaim warehouse
space for revenue-
generating inventory.
FACTS Data Sheet:Archive Cond18, 28pt, SS, White
The FACTS Archive solution helps distributors save valuable time and money by storing
important business documents electronically. Information is kept secure, organized and easy-to-
access. Archive allows distributors to reach new levels of efficiency and productivity by bringing
them closer to the elusive “paperless office”.
If you are like most distributors, you probably spend a lot of time and money producing and
handling paper. Imagine if your staff could find any document – current or historical – with just
a few keystrokes, then easily view and print it – without having to then re-file it correctly. By
dramatically reducing the need to store boxes of archived registers and paper files, distributors
can reclaim much needed warehouse space and use it for revenue-generating inventory.
Archive Allows You To …
• Save time by enabling your staff to find and file documents quickly
• Save time spent manually printing, collating and filing paper reports and documents
• Free-up valuable space used for storing documents in file cabinets and banker boxes
• Save money on office supplies, such as paper, toner and manual filing systems
• Enhance security by authorizing users to view various documents through security settings
• Improve document safety by saving documents to backup media, which can be stored in a
fireproof safe or offsite as part of your disaster recovery plan.
Copyright © 2001-2005 Infor Global Solutions and/or their affiliates or licensors. All rights reserved. The Infor word and design marks are
trademarks and/or registered trademarks of Infor Global Solutions or one of its affiliates. All other trademarks listed herein are the property of
their respective owners.
A PARTNER SOLUTION … Developed by Earnest &
Associates, an Authorized Infor
Solution Partner, Archive is
certified by Infor as a leading
solution for FACTS. By
selectively creating alliances
with partners that maintain the
same the same rigorous quality
standards for programming,
design and functionality, Infor
provides our customers with an
expanded and enhanced FACTS
solution.
Data Security
Archive is more secure than paper since all FACTS security levels are observed and enforced.
Now you can safely store important documents electronically, ensuring paper documents are not
misplaced or misfiled. Your off-site backup ensures reports and registers are preserved even in
the unlikely event of a fire or other disaster.
Simple to use, Archive is available through the FACTS printer selection system, allowing any
program using FACTS printers to create Archives, including Job Stream runs.
• Print to one of six available online libraries
• Optionally create a memo for each Archive
• Speed end-of-period processing by eliminating the need to wait for printers.
Document retrieval is made easy since Archive puts all stored documents at your fingertips:
• Find documents easily with filters by Program, Program Type, User and Date. Locate FACTS
Registers instantly with a filter by Register number
• Search for specific data within your documents such as a customer, item or dollar amount –
matches are highlighted for easy recognition
• Print lists of Archive files, including dates, memos, user codes, names and sizes.
Search for reports and registers printed to the Archive libraries
Infor Corporate Headquarters 11720 Amber Park Drive Suite 400 Alpharetta, GA 30004 770 418 2000 | Phone 770 418 2022 | Fax
With Pro Business
Intelligence you can
better understand
your operations and
make more informed
business decisions.
FACTS Data Sheet:Pro Business Intelligence
The Pro Business Intelligence solution takes data collected and stored in FACTS and turns it
into meaningful information that you can use in your day-to-day activities. With information in
accessible reports and analysis, you can make better and more timely business decisions. It
gives you the means to understand the "why" behind your business performance.
Pro BI delivers an affordable and fully integrated set of business intelligence capabilities to
both FACTS and TakeStock users. With Pro BI, you can perform your own multidimensional
analysis, create reports and easily share the results to make better decisions. Novice to
advanced users across your company can explore large volumes of summarized data in seconds.
Pro BI draws information from your system database to model and build PowerCubes ("Cubes").
Cubes are optimized data sets that enable users to perform analysis with quick response times.
These Cubes can help you analyze multiple aspects of your business—to see how sales might
change over time; how often inventory turns; how suppliers have performed … just to name a
few cubes available:
> Accounts Receivable History > Customer Returns
> General Ledger Details > Open Accounts Payable
> Open Accounts Receivable > Purchase Order History
> Sales Analysis > Sales Order Booking
> Inventory Turns > New Customer Accounts
Copyright © 2001-2005 Infor Global Solutions and/or their affiliates or licensors. All rights reserved. The Infor word and design marks are
trademarks and/or registered trademarks of Infor Global Solutions or one of its affiliates. All other trademarks listed herein are the property of
their respective owners.
A PARTNER SOLUTION … Developed by Earnest &
Associates, an Authorized Infor
Solution Partner, BI is certified
by Infor as a leading solution
for FACTS. By selectively
creating alliances with partners
that maintain the same the
same rigorous quality
standards for programming,
design and functionality, Infor
provides our customers with an
expanded and enhanced FACTS
solution.
Easy-to-Use Analysis
The Cubes allow users to engage in multidimensional analysis of their FACTS data by using
point-and-click and drag-and-drop functionality and create dynamic, interactive reports. Three
simple but powerful capabilities allow users to analyze information from any point of view:
• Drill down: Gain fast answers to critical business questions by easily moving from one level of
information to the next.
• Slice-and-dice: Interactively explore data in any combination, from every conceivable angle.
• Graphical analysis: Choose from a wide range of graphical displays, making it easier to spot
trends and understand the key factors driving the business.
Data Exploration Features
• Ranking, sorting, and filtering: Quickly rank or sort data to determine your top-to-bottom,
best-to-worst performers. The 80/20 filter automatically groups all categories that amount to
less than 20% of a row total or column into an "Other" category.
• Drill through: Drill through to other related reports and Cubes easily by clicking a link.
• Projections: Forecast trends by extending current time-based data forward a number of
designated periods.
• Exception highlighting: Automatic exception highlighting clearly shows values in a report that
are above or below a value range.
• Scenario Dimensions: Explore alternative scenarios, such as Actual, Plan and Forecast, using
scenario dimensions.
• Find: Search for specific categories within Cubes and reports.
• Subsets: Create the logical groupings of information that you require, like “Top Products”,
based on criteria such as pattern matches and value thresholds.
• Nested cross-tabs and charts: Easily nest rows and columns both within and across multiple
dimensions.
• Flexible, Time Series Analysis: Compare period over period results and growth, for any period.
• Excel Output. Output the results of any report in formatted Excel format.
Visualizations Help Simplify Complex Data
The BI solution uses sophisticated visual reports ("visualizations") to communicate complex
business data quickly and intuitively. BI displays measures from multiple Cubes simultaneously
in an executive dashboard format using easy-to-read charts and graphs. When people view
several reports at once, they can see how information correlates and make better decisions.
Dashboard views, instant-impact visuals, aggregate displays, interactive exploration, flexible
chart types allow for fully customizable displays with many options for style, color and layout.
Infor Corporate Headquarters 11720 Amber Park Drive Suite 400 Alpharetta, GA 30004 770 418 2000 | Phone 770 418 2022 | Fax
Document Delivery
allows distributors to
save valuable time and
money with regards
improving the how
documents are created
and distributed.
FACTS Data Sheet:Document Delivery Title:
Document Delivery makes it possible to provide key documents to customers and vendors via
printed, faxed or emailed formats based on the preference of each recipient. With Document
Delivery, users can distribute invoices, statements, dunning letters or purchase orders by paper
copy, email or fax. Not only does this solution save companies substantial amounts of time and
money, but it also enhances customer service by allowing companies to further professionalize
and customize their correspondence.
Specify the Preferred Method of Delivery
With Document Delivery, when you print a batch of invoices, you can print some, fax some and
email others according to the preference of the recipient. This can be easily accomplished by
designating how each customer or vendor prefers to receive their documents in file
maintenance. FACTS will then automatically send the documents in the preferred manner each
time a batch is created. This provides a more customer-focused interaction by sending
documents more efficiently and in the desired format.
A Consistent, Professional Appearance
Whether printed, faxed or emailed, all documents are created using UnForm. This provides a
professional and consistent appearance throughout all the documents, further enhancing the
company’s branding efforts. If emailed, the document arrives as a PDF attachment.
Copyright © 2001-2005 Infor Global Solutions and/or their affiliates or licensors. All rights reserved. The Infor word and design marks are
trademarks and/or registered trademarks of Infor Global Solutions or one of its affiliates. All other trademarks listed herein are the property of
their respective owners.
A PARTNER SOLUTION … Developed by Earnest & Associates, an Authorized Infor Solution Partner, Document Delivery is certified by Infor as a leading solution for FACTS. By selectively creating alliances with partners that maintain the same the same rigorous quality standards for programming, design and functionality, Infor provides our customers with an expanded and enhanced FACTS solution.
System Requirements
• General: UnForm 4.1 or later and appropriate extra ProvideX sessions are necessary.
Document Delivery will operate on UNIX and Windows NT/2000 servers and on dumb
terminals as well as PCs. Document Delivery is available for FACTS versions 6.6 and above.
• For Printed Documents: Requires a PCL5 printer (most lasers & ink jets).
• For Faxed Documents: Requires VSI-Fax, a fax modem and phone line.
• For Emailed Documents: Requires a full-time Internet connection and a TCP/IP network
with server access to the SMTP server. The email server may be in-house or hosted by an
Internet Service Provider (ISP).
Infor Corporate Headquarters 11720 Amber Park Drive Suite 400 Alpharetta, GA 30004 770 418 2000 | Phone 770 418 2022 | Fax
Email provides FACTS
users with a new level
of convenience that
will enable them to
work more efficiently
and effectively.
FACTS Data Sheet:Email Cond18, 28pt, SS, White
The Email solution provides FACTS users with the ability to send emails directly from FACTS
with reports and documents as attachments. This feature is designed to provide new levels of
convenience and efficiency by allowing users to send FACTS reports and documents more
quickly and more easily.
An email can be sent directly from any FACTS screen, whether you are working from a dumb
terminal or a PC. Attachments such as documents and reports can be attached to the email as
a text (.txt) file. With the addition of UnForm, the laser forms software for FACTS, the
attachment can be sent as an Adobe Acrobat (.pdf) file. The PDF attachment contains all of the
UnForm enhancements so they look just like the form printed on a laser printer.
Sending an email from FACTS is as easy as printing a report to a printer:
• Simply choose the email option instead of a printer
• FACTS automatically creates a new email, defaulting to the user’s name and email address
• Enter the recipient information on the email entry screen
• Type in a custom message for the body of the email – as long or short as necessary
• Multiple recipients and types (ie. To, Cc, Bcc) are supported
• Email addresses can be stored in the email directory and searched for in email entry
System Requirements:
FACTS Email will operate on UNIX and Windows 2000. The FACTS server must have TCP/IP
networking setup and be able to communicate with the SMTP email server. The email server
may be in-house or hosted by an Internet Service Provider. MailCall is required.
Copyright © 2001-2005 Infor Global Solutions and/or their affiliates or licensors. All rights reserved. The Infor word and design marks are
trademarks and/or registered trademarks of Infor Global Solutions or one of its affiliates. All other trademarks listed herein are the property of
their respective owners.
A PARTNER SOLUTION … Developed by Earnest &
Associates, an Authorized Infor
Solution Partner, Email is
certified by Infor as a leading
solution for FACTS. By
selectively creating alliances
with partners that maintain the
same the same rigorous quality
standards for programming,
design and functionality, Infor
provides our customers with an
expanded and enhanced FACTS
solution.
Email Entry supports
text and Adobe
Acrobat attachments
and multiple
recipients. >>
The Email Directory
centralizes contact
data for the entire
company. >>
Infor Corporate Headquarters 11720 Amber Park Drive Suite 400 Alpharetta, GA 30004 770 418 2000 | Phone 770 418 2022 | Fax
With Faxlink,
invoices, purchase
orders, quotes and
other documents can
be easily and quickly
faxed directly from
your FACTS system.
FACTS Data Sheet:Faxlink Cond18, 28pt, SS, White
Faxlink allows FACTS users to easily and quickly send faxes directly from any PC workstation or
even a dumb terminal. Using the power of VSI-FAX from Esker, Faxlink eliminates manual
faxing processes, thereby saving time and money. Even better, it’s fully integrated so that a fax
can be sent for all report and print functions from any FACTS solution. If you can print it from
FACTS, you can fax it using Faxlink.
Cover Pages are fully customizable with the CoverMaker utility and allow you to create as many
cover pages as needed for each department or function:
• Place variables such as date, company name, recipient and sender on the cover sheet
• Create customized text for each cover sheet using the WYSIWYG editor
• Cover pages are optional and each user can have their own cover page
Creating Faxes is easy. Anything that can be printed in FACTS can be faxed using Faxlink:
• FACTS Quick Note allows you to quickly create a memo for a cover page only fax
• Faxes sent to multiple recipients can be customized with individual and global memos
• Faxes can be sent immediately or at a specific time by specifying a transmission time within
24-hours, taking advantage of lower long-distance phone rates at off hours
• For PC users, the VSI-FAX client can be used to send faxes from any Windows program
Copyright © 2001-2005 Infor Global Solutions and/or their affiliates or licensors. All rights reserved. The Infor word and design marks are
trademarks and/or registered trademarks of Infor Global Solutions or one of its affiliates. All other trademarks listed herein are the property of
their respective owners.
BUSINESS OBJECTIVES: Faxlink allows distributors to
improve, enhance and
streamline a variety of standard
business communications by
make faxing documents more
efficient and effective.
Employees will save valuable
time and become more
productive while presenting a
professional appearance.
Distribution options from just one recipient to pre-defined broadcast faxes, Faxlink can support
any recipient distribution:
• Faxes can be sent to multiple recipients
• Fax directory records can be created for customers, vendors and other contacts
• Fax classes allow all recipients in a class to receive the same fax without having to enter the
information individually
• Fax groups consists of individual records, fax classes and/or other defined fax groups.
Fax Queue Inquiry
In both a graphical and character environment, the fax queue is available for viewing, modifying
or deleting a fax request.
Customized Forms
Professional looking invoices, purchase orders, quotes and other documents can be faxed using
UnForm to graphically enhance outgoing documents.
Infor Corporate Headquarters 11720 Amber Park Drive Suite 400 Alpharetta, GA 30004 770 418 2000 | Phone 770 418 2022 | Fax
General Ledger
provides the flexible
integration for a wide
variety of fundamental
accounting processes.
FACTS Data Sheet:General Ledger Cond18, 28pt, SS,
The tight integration of General Ledger with other functions of FACTS ensures accurate posting
for multiple profit centers. The flexibility of settings offers the financial manager solid control
over which accounts are affected with every transaction.
General Ledger Posting Tables ensure that each functional area in FACTS can post transactions
to the general ledger via the versatile GL posting tables:
• Stock movements are associated with a set of GL accounts according to default accounts,
item classes, or even individual items
• Customer account changes can impact the GL by a set of default accounts or by customer
• Each vendor has an associated GL table for guidance when expensing invoices
• Multi-company environment supports branch and departmental profit centers according to
the requirements of the financial manager
Journal Entries allow for maximum flexibility when recording journal transactions:
• Automated recurring and reversing entries save time and provide visibility for schedules
• Allocating entries redistribute account activity for miscellaneous departmental needs
• Post entries to current, future and prior periods
• Balancing entries are ensured for each transaction
Copyright © 2001-2005 Infor Global Solutions and/or their affiliates or licensors. All rights reserved. The Infor word and design marks are
trademarks and/or registered trademarks of Infor Global Solutions or one of its affiliates. All other trademarks listed herein are the property of
their respective owners.
KEY REPORTS: Trial Balance Report
Detail Ledger Report
Journal Print Report
Budgets Print Report
Flexible Financial Reporting creates meaningful financial reports that are flexible and tailored to
your specific needs and requirements:
• Reports can be defined in ranges of account numbers so new account numbers are
automatically included in the report
• Set up one report that can be adapted for individual or multiple companies, branches, or
departments
• Consolidate profit center reporting at any level
• Twenty report formats available
The Account Inquiry
contains transaction
history, budgets
and summary
information. >>
Journal Entry allows
for maximum
flexibility of
recording current,
future and prior
periods journal
transactions. >>
Infor Corporate Headquarters 11720 Amber Park Drive Suite 400 Alpharetta, GA 30004 770 418 2000 | Phone 770 418 2022 | Fax
Inventory Control will
redefine the way you
manage your inventory
allowing you to improve
processes, productivity
and profitability.
FACTS Data Sheet:Inventory Control Cond18, 28pt,
A distributor’s largest asset is their inventory. When effectively managed, no other part of a
distributor’s business can more positively impact their bottom line. To this end, FACTS
Inventory Control provides a comprehensive set of tools that enable distributors to dramatically
improve inventory management processes.
Restocking: The daunting task of knowing what to order, when to order it and how much to
order is easily brought under control with FACTS’ replenishment programs:
• Consult the Demand Action Report to glean items that have fallen below order point
• Utilize Vendor Review to monitor when to create purchase orders for certain vendors
• Use the Replenishment Report to review recommendations based on usage patterns
• Identify surplus stock to minimize carrying costs
• Qualify usage and lead time exceptions to ensure accurate demand forecasting
• Use the Flagged Item Reset program to quickly qualify unusual usage
• Run the Safety Allowance Reset to tune the safety allowance of each item
• Use the Movement Class Report to reset each item’s movement class according to its usage
and sales and to identify dead stock
Transfers: For multi-location distributors, the need to manage transfers with ease is imperative
for the transfer process to be efficient and easy-to-use:
• Transfers can be suggested and linked to a sales order from a different warehouse
• Transfers and confirm transfer shipments and receipt
• Track in-transit transfers, Use the Transfer Fill Report to prioritize which sales orders can be
filled by recent transfer receipt
Copyright © 2001-2005 Infor Global Solutions and/or their affiliates or licensors. All rights reserved. The Infor word and design marks are
trademarks and/or registered trademarks of Infor Global Solutions or one of its affiliates. All other trademarks listed herein are the property of
their respective owners.
KEY REPORTS: Stock Status Report
Surplus Stock Report
Inventory Turns Report
Seasonal Item Report
Flagged Item Report
Physical Inventory: An accurate physical inventory reduces costly errors and helps maintain
optimal levels of inventory to ensure you meet your customers needs. FACTS gives you the tools
to easily and effectively manage this process:
• Perform full physical inventories or cycle counts based on user-defined criteria
• Use the Discrepancy Report to identify possible re-count items
• Use the Capture Quantities program to avoid downtime in your operations during physical
inventory processing
• Update inventory levels based on count entries
Costing and Pricing: To provide flexible price matrices and prevent billing errors, FACTS’
costing and pricing programs offer several price level and quantity break options:
• Use the Electronic Price Updates to import vendor price lists
• Enter price changes at your leisure to become active on their effective date
• Assign each customer a preferred price level
• Create quantity breaks which will automatically be recognized by the sales order entry
• Pricing can be set using either fixed dollar amounts or be formula-based for immediate
updating due to varying costs or list price
Item Inquiry: This screen reveals everything a distributor needs to know about an item, whether
sales-related or inventory management-related:
• View current on-hand, on-order, backordered and committed quantities in each warehouse
• Review pricing detail for all price levels and quantity breaks
• Examine current purchase orders and review their expected arrival dates
• View the orders that individual items are currently committed to
• Look at Ledgercards to view the effect of transactions on the item’s on-hand quantity
• View and analyze transfer activity for an item
Infor Corporate Headquarters 11720 Amber Park Drive Suite 400 Alpharetta, GA 30004 770 418 2000 | Phone 770 418 2022 | Fax
Job Cost allows
distributors to more
easily track, manage
and analyze projects
to ensure their
overall success.
FACTS Data Sheet:Job Cost Cond18, 28pt, SS, White
When dealing in a fast-paced, project-oriented environment, distributors can’t afford an
inaccurate job cost estimate. With Job Cost, now you have the management controls, dynamic
job tracking and extensive reporting features needed to maximize your budget and manage
project success. The system provides up-to-date cost and billing analysis from the origin of
estimate through job completion and final billing. A comparison to budget allows you to adjust
quickly to changing conditions.
Automatic General Ledger Posting
The system can be configured to automatically distribute entries to specific General Ledger
accounts. Transactions can be posted to the current or next accounting period. The system
provides a complete audit trail for all functions that affect account balances. Data can be
sorted by branch or department and work-in-process accounting can be maintained.
Job Invoicing
You can automatically select transactions to create invoices based on user-defined billing
frequencies. You select the billing method and frequency for each job.
Job Reporting
You can track and report jobs by job number, manager, customer or job class. You can also
request reports by warehouse and job status, summarized by job, cost type, cost code or
individual transaction.
Copyright © 2001-2005 Infor Global Solutions and/or their affiliates or licensors. All rights reserved. The Infor word and design marks are
trademarks and/or registered trademarks of Infor Global Solutions or one of its affiliates. All other trademarks listed herein are the property of
their respective owners.
KEY REPORTS: Posting Register
Overhead/Burden Consolidation
Register
Cost Analysis Report
Billing Analysis Report
Unbilled Cost Report
Cost Breakdowns
All Job Cost postings are divided into user-defined costing types (labor, materials or
subcontracting) and codes (design or fabrication) which enables you to analyze transactions at
multiple levels of detail.
Job Estimating
Job estimate entries can include detailed cost and billing breakdown and can be easily
converted to actual jobs. You can keep estimates on file forever and apply them to new
customers.
Other Key Functions Include:
• Cost and Billing Analysis compares estimated and actual costs and/or billing by percent
completion and reflects total dollars remaining at every stage of job execution.
• Contracts allows you to establish and revise contract information, total contract units and
dollars for each job.
• Job Completion provides a job completion worksheet and handles completion of costing
and/or billing for each job.
• Job Notes maintains a virtually limitless file of notes and vital information for each job to
view and print.
• Overhead / Burden Consolidation is an optional pre-invoicing process consolidates overhead
and burden transactions by job
Infor Corporate Headquarters 11720 Amber Park Drive Suite 400 Alpharetta, GA 30004 770 418 2000 | Phone 770 418 2022 | Fax
Manufacturing Control
allows distributors to
manage production
processes with much
greater efficiency and
accuracy.
FACTS Data Sheet:Manufacturing Control Cond18,
Distributors often manufacture or assemble goods with components from their inventory and
Manufacturing Control provides distributors with a highly efficient system for managing these
production processes. From production planning to finished goods, Manufacturing Control
provides a step-by-step process that will reduce order fulfillment time and minimize the margin
of error, thereby improving customer service.
Bill of Materials and Formulation
• Finished items are produced and quantities are maintained in the warehouse
• The warehouse staff uses the production ticket to pick the component items needed to
produce the finished item
• Serial numbers for multiple quantities can be created automatically based upon user input
• Formula entry allows you to create finished items based on ingredients and packaging items
• Unlimited notes for each standard “recipe” and memos for each production run provide
complete production instructions
• Provides complete components, ingredient requirements, packaging requirements,
production overhead, labor and cost analysis associated with all BOM/Formulation items
• Provides a requirements report for up to five time periods based on production planning;
analyzes and reports cost changes as they occur
Copyright © 2001-2005 Infor Global Solutions and/or their affiliates or licensors. All rights reserved. The Infor word and design marks are
trademarks and/or registered trademarks of Infor Global Solutions or one of its affiliates. All other trademarks listed herein are the property of
their respective owners.
KEY REPORTS: BOM/Formulation Requirements
BOM/Formulation Usage
Cost Change Analysis
Production Planning
This feature sets production schedules by date while checking the availability on constituent
items. You can automatically create production tickets for planned production items.
Automatic General Ledger Posting
The system can be configured to automatically distribute entries to the correct General Ledger
accounts. Transactions can be posted to the current or next accounting period. FACTS provides
a complete audit trail for all functions that affect account balances.
Additional Functions Include:
• Costing based on standard, weighted average, last or manual costing in Inventory Control.
• Usage/Cost Change Analysis pinpoints component usage in finished items and/or formulas.
Optionally, it performs “what if” analysis based on component cost changes.
• History includes warehouse, month-to-date, year-to-date and prior year activity.
• Inquires such as Bill of Material Inquiry provides detailed component and production
information. Formula Inquiry provides detailed ingredient and production information.
Manufacturing Control
accommodates both
Bill of Materials and
Formulation planning
and production. >>
Infor Corporate Headquarters 11720 Amber Park Drive Suite 400 Alpharetta, GA 30004 770 418 2000 | Phone 770 418 2022 | Fax
Payroll allows
distributors to simplify,
customize and
streamline their payroll
and check processes.
FACTS Data Sheet:Payroll 28pt, SS, White
Payroll streamlines and simplifies the entire payroll process by pre-defining earning and
deduction information. The system can be easily customized by defining parameters for earning
and deduction categories, tax tables, departments and pay cycles. It maintains and tracks
employee data for government reporting and tax purposes. The Payroll system supports and
posts all checks and also maintains detailed worker’s compensation information.
Automatic General Ledger Posting
The system can be configured to automatically distribute entries to specific General Ledger
accounts. Earnings may be posted to the General Ledger based on department or on a
breakdown by percentage of total earnings.
Government Reporting
For tax reporting purposes, a 941 Form can be printed for income tax withheld for payroll
items. The 941 recap includes a daily total tax liability so that the IRS Schedule B can be
completed. The 945 Form may be printed for income tax withheld for non-payroll items W-2
information can be captured and printed as well as captured to magnetic media for companies
with over 250 employees.
Earnings Codes
Up to twelve weeks of codes may be used to represent earnings (such as regular pay, overtime
pay, vacation pay, etc.). These codes can be set up for hourly earnings (such as regular time,
overtime, time and a half, etc) or as codes not associated with hourly earnings (such as a bonus
or commission).
Copyright © 2001-2005 Infor Global Solutions and/or their affiliates or licensors. All rights reserved. The Infor word and design marks are
trademarks and/or registered trademarks of Infor Global Solutions or one of its affiliates. All other trademarks listed herein are the property of
their respective owners.
KEY INQUIRIES: Period-to-Date
Quarter-to-Date
Year-to-Date Totals
History by Period
Check History
Pay Cycle Information
Deductions Balances
KEY REPORTS: Check History
Earnings % Distribution
Employee Period History
Matching Deduction
Worker’s Compensation
Period Unemployment
Quarterly Unemployment
Multiple Departments allows payroll to be segregated by department for reporting and posting
purposes for employees who work in multiple departments.
Multiple Branches of up to 100 branches can be accommodated. Payroll can be segregated by
branch for reporting and posting purposes. Employees can work in multiple branches.
History allows users to maintain up to 24 periods of employee history – monthly, quarterly and
yearly totals.
Deduction Codes with up to 6 tax codes can be used to represent required deductions including
Federal, FICA, State, Local and 2 miscellaneous deductions. Up to 10 codes can be used to
represent other deductions (such as insurance, 401k, loans, advances, etc.)
Infor Corporate Headquarters 11720 Amber Park Drive Suite 400 Alpharetta, GA 30004 770 418 2000 | Phone 770 418 2022 | Fax
Purchase Orders
allows distributors to
improve efficiency
and accuracy for both
their employees and
their vendors.
FACTS Data Sheet:Purchase Orders hic Cond18,
Purchase Orders has the robust functionality and flexibility needed for today’s purchasing
managers. Purchase Orders integrates with the Inventory Control and Sales Order programs to
automate purchases for stocking items and special orders.
Purchase Order Creation
To save the buyer time, most purchase order lines are suggested from two sources -
replenishment programs and from special sales order lines:
• Review suggested POs from the replenishment programs or sales order for special orders
• Combine stock and non-stocked orders to maximize buying targets and minimize paper flow
• Import suggested PO lines into a new purchase order without re-keying data
• Sync Purchase Order Entry with Vendor and Item Inquiry views, allowing these views to
“follow along” as you enter new vendors and items
• Receive notification if the PO is within 80% of the buying target with an option to
automatically increase quantities evenly to meet the target
• Print vendor-item numbers on purchase orders instead of or in addition to item numbers
• See vital item information while in purchase order entry such as standard pack, weight,
warehouse quantities and more
Invoice Receiving provides a quick way to convert received purchase orders into AP invoices:
• Track differences between received cost and invoiced cost
• Create multiple AP invoices per receipt
• Monitor un-invoiced receipts
Copyright © 2001-2005 Infor Global Solutions and/or their affiliates or licensors. All rights reserved. The Infor word and design marks are
trademarks and/or registered trademarks of Infor Global Solutions or one of its affiliates. All other trademarks listed herein are the property of
their respective owners.
KEY REPORTS: Purchase Order Status Report
Cash Requirements Report
Open Payables Report
Receiving Report
Purchase Order Receiving functions are fast and efficient, allowing the user to:
• Create Non-PO receipts for unexpected arrivals that have been phoned in and not recorded
• Enter freight amounts that can be factored into item cost by weight, units or dollar amount
• Update inventory immediately in the warehouse for rush shipments
• Create multiple receipts per purchase order
• Quickly confirm complete shipments.
Cost Contracts ensures that the cost structure is carefully maintained for each vendor:
• Establish item costs as a fixed cost, percent of list price, a multiplier of manual cost, or a
multiplier of a previous quantity break
• Establish default PO costs per individual item, by item class, or all items
• Dictate an effective date and expiration date for each contract
• Create customer-specific contracts for a vendor
• Create default PO costs by warehouse
• Create multiple contracts per vendor
Inquiries provide purchasing managers with the right information at their fingertips:
• Vendor Inquiry provides information about recent receipts, suggested purchase orders, cost
contracts, and other salient vendor information
• PO Document Inquiry offers information about open and past purchase orders, including
receipt information for each order
Infor Corporate Headquarters 11720 Amber Park Drive Suite 400 Alpharetta, GA 30004 770 418 2000 | Phone 770 418 2022 | Fax
Report Formatter
allows distributors to
capture and manage
data more quickly to
provide better access
to key business
information.
FACTS Data Sheet:Report Formatter Cond18, 28pt,
Report Formatter brings more flexibility, convenience and functionality to FACTS reports by
allowing users to customize changes to FACTS report output without the modification of
standard code. Report Formatter allows users to expand their report output options in a variety
of ways to further enhance the way they gather information from FACTS.
Multiple Outputs allows you to print a report to a printer, the viewer and to a file at once.
Simply click the “Multiple” button on the Print Properties and add as many outputs as needed.
Number of Copies allows you to run a report for up to 5 people at once. Simply use the new
“No. of Copies” function and everyone’s report can print all at one time.
Expanded Output Types allows you to use the “Print to Excel” option when running your report.
You can also print to a text file or comma-delimited file. The Report Formatter also supports
supply chain management needs by providing report output to XML. You can print directly to a
TCP/IP port or to a file with customized XML tags for each supply chain partner.
Manage Security allows you to place a security code on any field to prevent it from printing on
the report for unauthorized users.
Custom Report Layouts allows users to create customized reports in many ways:
Remove a field from the report
Add a new field to the report
Change column header titles
Change which columns get totaled
Change the width of fields and their header titles
Change XML tags on a field-by-field basis for each layout
Copyright © 2001-2005 Infor Global Solutions and/or their affiliates or licensors. All rights reserved. The Infor word and design marks are
trademarks and/or registered trademarks of Infor Global Solutions or one of its affiliates. All other trademarks listed herein are the property of
their respective owners.
BUSINESS OBJECTIVES: Direct and manage the rapid
growth of information to
improve operations
companywide. Optimize
information transfer to ensure
continuity and accuracy.
KEY BENEFITS: Faster access to reports, more
flexibility to create the reports
that contain the information
that you need. Expand output
options and improve overall
communication of key
business information.
Layouts and Templates: Once you create your own layout, you can name the layout and save it
for easy access in the future. The layout can be a Personal or System layout and if desired, can
be set as a user’s default layout. Report templates will indicate which layout you prefer.
Infor Corporate Headquarters 11720 Amber Park Drive Suite 400 Alpharetta, GA 30004 770 418 2000 | Phone 770 418 2022 | Fax
Report Writer allows
distributors to quickly
and easily customize
their FACTS data files
in more useful formats.
FACTS Data Sheet:Report Writer, 28pt, SS, White
Now more than ever, distributors need customized reporting capabilities, quickly and easily.
FACTS Report Writer is a powerful and flexible report writing and data analysis solution.
Although Report Writer is specifically designed to be easy-to-use for non-technical people, it
has the robust power and detailed functionality that experts demand.
Creating Reports uses the FACTS data dictionary to provide extensive access to
FACTS data files:
• Links between related files are established out-of-the-box for your convenience
• Custom data files are supported through custom dictionary maintenance
• Records can be printed side-by-side for standard reports, even when sub-totals are needed
• Data can be selected and sorted or exported into a variety of formats for further analysis,
charting, mail merges, etc.
• Control the contents of the report at print time with run-time replacements
• Data may be exported into industry standard text formats or exported straight to Excel
• Any report that has been saved can be re-executed or edited
• Data can be placed at any column and line position
• Create labels with up to 9 columns
Security, as with any function in FACTS, Report Writer has user-level security to guard sensitive
data. Security is provided through access and user levels while file definitions include a
numeric access levels to prevent unauthorized access to sensitive files.
Copyright © 2001-2005 Infor Global Solutions and/or their affiliates or licensors. All rights reserved. The Infor word and design marks are
trademarks and/or registered trademarks of Infor Global Solutions or one of its affiliates. All other trademarks listed herein are the property of
their respective owners.
BUSINESS OBJECTIVE: Drive and manage the
information from FACTS into
reports that will allow
distributors to leverage their
key business information.
Report Elements can be manipulated to do more than simply deposit data into a report:
• Records can be selectively printed by using simple relational expressions or more complex
expressions which filter the records based on several expressions connected with AND or OR
• Numeric fields can generate automatic totals or subtotals, averages and percentages or set
to print column maximums and minimums
• Begin/End Keywords allow specification of a range for records that are processed in the
primary or alternate sort file
• Reports can contain data from up to 99 related files and can reference fields – even those
not defined in the main report file – from related subsidiary files
• Reports can automatically print the number of records at subtotal and report total points
• Text fields can be set to force upper, lower, proper case or no case conversion, with various
date formats are available
Infor Corporate Headquarters 11720 Amber Park Drive Suite 400 Alpharetta, GA 30004 770 418 2000 | Phone 770 418 2022 | Fax
The core features in
Relationship
Management bring
consistency and
efficiency to critical
business processes.
FACTS Data Sheet:Relationship Management
The FACTS Relationship Management solution (RM) is a powerful tool to manage prospects,
customers and vendors. RM also brings discipline and efficiency to business processes such as
sales, vendor management, credit and collections, returns management and more. The core
building blocks of Relationship Management include:
• Unlimited Contact information, Notes and To Do items
• Process flow combined with powerful filtering capabilities to create targeted lists of
contacts to be used for call lists, broadcasts, notes review or exporting to Excel
• Go To and Options menus that are incorporated into virtually all RM programs to access
standard FACTS entry programs and inquires, send email and letters, create Notes and To
Dos, maintain contact information.
Copyright © 2001-2005 Infor Global Solutions and/or their affiliates or licensors. All rights reserved. The Infor word and design marks are
trademarks and/or registered trademarks of Infor Global Solutions or one of its affiliates. All other trademarks listed herein are the property of
their respective owners.
A PARTNER SOLUTION … Developed by Pivotal Systems,
an Authorized Infor Solution
Partner, Relationship
Management is certified by
Infor as a leading solution for
FACTS. By selectively creating
alliances with partners that
maintain the same the same
rigorous quality standards for
programming, design and
functionality, Infor provides our
customers with an expanded
and enhanced FACTS solution.
Flexibility & Consistency: User defined codes for contact types, note types, To Do types, mail
codes, lead sources, process flows and email & letter templates allow RM to be configured to
match your business requirements. Mail & letter templates, notes and To Dos all support
default text with run time replacements to personalize and automate repetitive tasks and
provide a consistent corporate image.
Automatic Activity-Specific Notes: Activity specific notes are created when quotes are entered
or converted, SO & PO documents are entered or changed, To Do items are completed, email
and letters are sent. All notes support default text and run time replacements for increased
productivity and ease of use. Using the Filtered Notes query allows you to slice and dice notes
by type and date ranges to provide unique views into your contact data.
Visibility & Security: A powerful filter combined with process flow capability allows the tracking
of any business process from sales to credit & collections to vendor returns. Company-wide
visibility of relationship details, storage and enhanced security protect a valuable assets.
Technical Requirements
Relationship Management runs only in graphical mode. Minimum recommended screen
resolution is 1024x768 or higher. The email capability requires a full time TCP/IP connection
to an Internet SMTP mail server. Relationship Management uses the ProvideX Internet Toolkit,
which is included in the price of the module. FaxLink is required for broadcast fax capabilities.
Infor Corporate Headquarters 11720 Amber Park Drive Suite 400 Alpharetta, GA 30004 770 418 2000 | Phone 770 418 2022 | Fax
RM Work Centers allow
users to capture every
touch you have with
customers and prospects
and see it all in a
detailed chronological
history.
FACTS Data Sheet:RM Work Centers Cond18, 28pt,
Relationship Management (RM) Work Centers are native tools designed to focus and manage
the various activities related to sales opportunities, pipeline analysis, credit / collections, quote
management and user definable customer profiles.
Productivity: All of the programs and information needed for Credit & Collections, Opportunity
Manager and Quote Manager are available from within the Work Center. Use filters and views
to focus on priority items.
Drill Down to Source Data: Create and edit quotes, send past invoices and statements, maintain
customer data and open invoices, synchronize with customer inquiries all from the Work Center.
Flexibility: Work Centers provide an easy to use, intuitive and flexible means to select specific
data fields relating to the Work Center, filter the records to display, define & display multiple
views, perform high level inquiries with drill down capability and export the results to Excel.
Drag & Drop: Work Centers have been designed to be intuitive and easy to use. Drag & drop
technology has been incorporated specifically for the end user to configure and maintain:
• Views – the data in the left panel, up to 15 views can be defined for each Work Center
• Filters – the criteria used to limit the data shown in the tree-view and stored in templates
• Export to Excel – use templates to store the fields and order for export to Excel
Copyright © 2001-2005 Infor Global Solutions and/or their affiliates or licensors. All rights reserved. The Infor word and design marks are
trademarks and/or registered trademarks of Infor Global Solutions or one of its affiliates. All other trademarks listed herein are the property of
their respective owners.
A PARTNER SOLUTION … Developed by Pivotal Systems,
an Authorized Infor Solution
Partner, Relationship
Management is certified by
Infor as a leading solution for
FACTS. By selectively creating
alliances with partners that
maintain the same the same
rigorous quality standards for
programming, design and
functionality, Infor provides our
customers with an expanded
and enhanced FACTS solution.
External Documents such as spreadsheets or Word documents can be attached to Work Center
items and can be opened from within the Work Center
Features Common to all RM Work Centers:
• A user definable tree view panel allowing up to 6 levels of detail and 15 views
• A chronological history of all activities generated from within the Work Center. Activities
can include notes, to do items, file maintenance changes, attached documents, email, etc.
• Multiple user configurable views and view elements via user friendly drag & drop tools
• Multiple user defined filters via user friendly drag & drop tools
• Export contents of the Work Center to Excel via templates similar to report templates
• Access to standard RM Go To or right click menus providing access the core capabilities
• Synchronization with standard FACTS inquiries
• Context sensitive buttons for new entry, edit highlighted entry and additional programs
relating to the specific Work Center, User preferences for views and filters
• Context sensitive buttons for customer, item, vendor and document notes
• Configurable by your Solution Partner to incorporate custom data or other related FACTS
files and to add additional drill downs, etc.
• Work Centers developed within the new FACTS architecture and are metadata driven
Technical Requirements
Relationship Management runs only in graphical mode. Minimum recommended screen
resolution is 1024x768 or higher. The email capability requires a full time TCP/IP connection
to an Internet SMTP mail server. RM uses the ProvideX Internet Toolkit, which is included in
the price of the module. FaxLink is required for broadcast fax capabilities.
Infor Corporate Headquarters 11720 Amber Park Drive Suite 400 Alpharetta, GA 30004 770 418 2000 | Phone 770 418 2022 | Fax
Sales Analysis provides
critical insight and
information into both
productivity and
profitability.
FACTS Data Sheet:Sales Analysisd18, 28pt, SS,
Sales Analysis provides a multitude of views on past sales to help distributors accurately
identify the customers, salespeople and items that drive the most profitable revenue. With
Sales Analysis, management can gain a better understanding of which products and which
customers are more profitable.
Answers to your Questions
Flexible reporting options provide rapid access to critical sales information:
• Who are my most profitable vendors?
• Which salespeople generate higher margins?
• How effective was a sales promotion?
• Which customers are likely finding alternative sources of product?
Sales Analysis Inquiries and Reports
Past sales can be viewed by period comparison, multi-period or accumulated sales. Reports can
be ranked on the basis of Sales Dollars, Margin Dollars, Margin Percent, and for item based
reports, Unit Volume:
• Customer, Customer Class and Customer by Item
• Item, Item Class, and Item by Customer
• Salesperson/Territory and Salesperson by item class
• Other item-specific metrics such as Item by Lot, Temporary Items and Serialized Items
• Sales by Branch and more
Copyright © 2001-2005 Infor Global Solutions and/or their affiliates or licensors. All rights reserved. The Infor word and design marks are
trademarks and/or registered trademarks of Infor Global Solutions or one of its affiliates. All other trademarks listed herein are the property of
their respective owners.
KEY REPORTS: Commission Report
Current Period Item
Invoice Report
Temporary Item Report
Item Report
Customer Report
History Report
Commission Assignment
The flexibility of the FACTS commission assignment makes accommodating even the most
complex commission structures easy:
• Set up overrides to normal commission basis by customer or item with priority structure
• Assign special commission rates to contract prices and quantity breaks
• Choose to pay commission on sold goods or collected receivables
• Select cost basis for commissions from several options
Infor Corporate Headquarters 11720 Amber Park Drive Suite 400 Alpharetta, GA 30004 770 418 2000 | Phone 770 418 2022 | Fax
Sales Orders
streamlines the entire
order processing cycle
and gives distributors
the information they
need to improve
service and eliminate
errors.
FACTS Data Sheet:Sales Ordersnd18, 28pt, SS,
For a distributor, it all begins with the sale. Without critical information at your fingertips at all
times, your company can’t provide exceptional customer service. Without exceptional customer
service, you can’t remain competitive. Sales Orders provides the tools to empower distributors
to offer top-notch customer service while managing the entire order cycle with ease.
With Sales Orders distributors can:
• Customize order entry screen layout to eliminate keystrokes and speed entry time
• Create new orders from past orders, open orders or quotes
• Sync Customer Inquiry and Item Inquiry views to Order Entry, allowing those views to
“follow along” as you enter new customers and items
• Use non-stock item functionality to track special orders without congesting reports
• Commit backordered quantities automatically when goods are received, optionally giving
rush orders priority
• Maintain customer-specific item numbers so quotes, pick tickets, and invoices will display
the customer’s preferred item number
• Associate customer deposits with an order and apply the deposit upon order confirmation
• Set up each customer with unique credit check rules, including credit limit, days grace and
action taken when credit checks fail
• Mark an order to ship complete or certain lines to ship complete, cutting down freight costs
• Consult customer and notes for technical details, requirements or other information
• Create customer and item notes to automatically display while entering orders
Copyright © 2001-2005 Infor Global Solutions and/or their affiliates or licensors. All rights reserved. The Infor word and design marks are
trademarks and/or registered trademarks of Infor Global Solutions or one of its affiliates. All other trademarks listed herein are the property of
their respective owners.
INVOICES: Process direct invoices;
Create credit memos with
reason codes to easily
identify return trends;
Create recurring invoices
that will automatically post
for a period of time based on
total sales or number of
invoices generated.
KEY REPORTS: Stock Status Report
Surplus Stock Report
Inventory Turns Report
Seasonal Item Report
Flagged Item Report
• Put orders on Service Hold to temporarily prevent them from printing in the warehouse
• Search for alternate warehouse stock levels if your primary warehouse is out of stock
• Report lost sales with reason codes for quick identification of the causes of lost
opportunities
• Select a different price than the customer’s default price by using the Price Search tool
• Determine an item price by entering the target gross margin
• Discount individual items or entire orders by a certain percent
• Create companion items to promote up-selling opportunities
• Create orders to ship from multiple warehouses, including direct from the vendor
• Use non-inventory items to charge for small orders or labor
• Suggest a purchase order or transfer for a backordered item
• Quickly review order exceptions for proactive customer service
• Use temporary items to sell one-time items
• Optionally assign each order to a truck rout
Quotes are often the first step in the order process. The easy-to-use quote programs allow the
salesperson to convert entire quotes or only specific quote detail lines to sales orders upon
customer approval and choose to create quotes for existing customers or new prospects.
Contract Pricing provides the ability to maintain special pricing for individual customers,
customer price classes or all customers.
• Pricing can be set per item, item price class, primary vendor or for all items
• A contract may be set up using standard pricing, price levels or quantity break pricing
• A user definable hierarchy evaluates multiple applicable contracts to set default price
• Pricing information is displayed during order entry to allow the order taker to view pricing or
select other pricing options
Counter Sales assists in a counter sale environment and offers time-saving functionality:
• Quickly create point-of-sale invoices and receipts
• Choose user-defined payment types to permit daily tracking of checks, credit cards, and
cash tendered
• Multiple payment terms are supported on a single sale
• Utilize cash drawer reconciliation to maintain accurate cash tracking and balance
discrepancies
• Automate credit card authorization through integration with First Data’s IC Verify software
Infor Corporate Headquarters 11720 Amber Park Drive Suite 400 Alpharetta, GA 30004 770 418 2000 | Phone 770 418 2022 | Fax
Service and Repair
allows distributors to
run a more
responsive operation
that enables them to
improve customer
service and build
customer loyalty.
FACTS Data Sheet:Service and Repair, White
With the FACTS Service and Repair, distributors have the tools they need to manage their
service organization more effectively than ever. The system uses key business information for
usage, costing, pricing and replenishment. Service and Repair can generate proposals and then
convert them to contracts when authorized.
Proposals are a great way to track potential service business:
• Create proposals containing equipment, preventative maintenance and meter information
• Generate multiple proposals per customer and easily convert them to a contract upon
approval, optionally include parts and labor.
Contracts regulate elements of the service during normal service processing, bringing
consistency to the service you provide:
• Create a contract or convert a proposal into a contract quickly and easily
• Include or exclude parts or labor for any item listed in the contract
• Specify the frequency of meter readings and preventative maintenance cycles
Preventative Maintenance (PM) generates services tickets based upon time or meter triggers,
allowing you to offer a proactive service approach.
Work Status reveals the status of work to be performed, in process work and completed work is
readily available for easy service management
Meter cycles can trigger readings, billing or preventive maintenance.
Copyright © 2001-2005 Infor Global Solutions and/or their affiliates or licensors. All rights reserved. The Infor word and design marks are
trademarks and/or registered trademarks of Infor Global Solutions or one of its affiliates. All other trademarks listed herein are the property of
their respective owners.
A PARTNER SOLUTION … Developed by IMC, an
Authorized Infor Solution
Partner, Service and Repair is
certified by Infor as a leading
solution for FACTS. By
selectively creating alliances
with partners that maintain the
same the same rigorous quality
standards for programming,
design and functionality, Infor
provides our customers with an
expanded and enhanced FACTS
solution.
Technician Tracking allows management to track each technician’s time and rate, with
performance reporting.
Manufacturer/Model Data shows equipment records for specific models are stored with detailed
warranty, customer and location data to ensure valuable reporting is available.
Integration with FACTS
As the Service and Repair solution is tightly integrated with FACTS, pricing controls for repair
parts and general ledger posting behaviors are observed from the other FACTS modules.
Additionally, stock or non-stock parts used in Service and Repair affect usage and
replenishment.
Infor Corporate Headquarters 11720 Amber Park Drive Suite 400 Alpharetta, GA 30004 770 418 2000 | Phone 770 418 2022 | Fax
System Management
allows distributors to
customize business
rules to improve
processes and
communication.
FACTS Data Sheet:System ManagementCond18,
The System Management programs provide tools for customizing FACTS business rules to
accommodate your distribution business. The JobStream functionality provides an efficient and
disciplined process for repetitive tasks while Office Automation tools improve internal
communication.
Security System
To ensure your sensitive data is only available to those who need to see it, FACTS employs a
flexible set of security criteria:
• Users can be assigned a custom combination of security codes
• Each program can be assigned a security code and/or a password
• Security codes can be used for field-level and functional level control throughout the system
• Cost assigned a security code separately throughout the system
User Tracking: On a user-by-user basis, each program that a user employs is recorded and the
time expended, which is especially useful if there is suspected unauthorized use.
Custom Menus: Each user can have a customized menu to eliminate time-consuming menu
navigation, putting often-used programs at their fingertips.
Jobstream: For month-end or other regularly-scheduled repetitive tasks, JobStream saves time
and personnel cost by allowing scheduled tasks to run automatically and unattended.
Copyright © 2001-2005 Infor Global Solutions and/or their affiliates or licensors. All rights reserved. The Infor word and design marks are
trademarks and/or registered trademarks of Infor Global Solutions or one of its affiliates. All other trademarks listed herein are the property of
their respective owners.
KEY REPORTS: User Tracking Report
File Maintenance Report
Jobstream Report
Sales History
Office Automation improves overall internal communication and provides company scheduling
and employee tracking functionality:
• Send messages to individual user or groups of users
• Track which employees are in, which are out, and when they are expected to return
• Use the Scheduler to keep track of appointments for all employees
• Use the Phone Directory to keep a centralized list of all business and personal contacts.
Banking and Check System provides control over banking functions that aren’t updated
automatically:
• Manually adjust bank account balances
• Reconcile checks for both AP and payroll
• Inquire about current and past bank activity
System Management Inquiries include a series of useful inquiries such as:
• Use the Summary Management Inquiry to learn the company’s current aggregate
outstanding sales orders and purchase orders, inventory on-hand, cash position, open
receivables, and six month sales history
• User Tracking Inquiry allows you to see program use activity
Infor Corporate Headquarters 11720 Amber Park Drive Suite 400 Alpharetta, GA 30004 770 418 2000 | Phone 770 418 2022 | Fax
Flexible and efficient,
Unform allows
distributors to
eliminate pre-printed
forms and customize
their documents as
needed.
FACTS Data Sheet:Unform, 28pt, SS, White
UnForm for FACTS is a powerful and flexible forms solution that provides users with the ability
to print documents to laser printers as plain paper forms with enhanced shading, font attributes
and images. This unique tool gives your forms, reports and documents a smart, professional
appearance. Unform prints to standard 8.5” x 11” blank copier paper, allowing customers to
tailor their printed documents as needed.
Benefits of Unform
Unform can effectively reduce your hard-dollar costs for pre-printed forms and provide you with
a more efficient, professional and flexible document solution:
• Eliminate the cost of pre-printed forms, switching to low-cost output on standard plain
copier paper
• Eliminate the hard-dollar cost of storing and managing pre-printed forms
• Change the form layout as often as needed without wasting pre-printed forms
• Present a consistent, professional image to prospects, customers and suppliers
• Easily add shading, font attributes, line drawings, images and logos
• Easy installation and administration
The Power of Unform
UnForm can automatically detect and turn on the invoice formatting; send another copy to the
accounting department’s laser printer after adding item cost data to the form; add the ship-to
information and print shipping labels on a label printer; add an instruction attachment when
specific items appear on an invoice.
Copyright © 2001-2005 Infor Global Solutions and/or their affiliates or licensors. All rights reserved. The Infor word and design marks are
trademarks and/or registered trademarks of Infor Global Solutions or one of its affiliates. All other trademarks listed herein are the property of
their respective owners.
BUSINESS OBJECTIVES: More professional forms
Consistent appearance
Eliminate preprinted forms
Flexible to change as needed
Tailor reports and documents
Easy Installation
Downloading and setup is quick and easy as a simple printer configuration change takes just a
few minutes. After that, UnForm is ready to go. If you have custom modifications with custom
forms, you can create a rule file for just the enhancements you require and UnForm’s intelligent
text analyzer does the rest, watching all your reports and enhancing just those specified while
passing through the others unchanged.
Easy Setup
We’ve also made it easy to define your rule file. Print a copy of any form or report with the grid
option so that exact text positions can be seen. Determine what makes this report unique and
add that information to the rule file. Then add all the shading, box drawing, custom text and
attributes you like. Suddenly, plain paper forms look great.
Infor Corporate Headquarters 11720 Amber Park Drive Suite 400 Alpharetta, GA 30004 770 418 2000 | Phone 770 418 2022 | Fax
OnRampX is a web-
based storefront
solution that allows
distributors to create
an online presence that
will dramatically
improve customer
service.
FACTS Data Sheet:Web-Based Storefront Cond18,
In today’s fast-paced, technology-driven business environment, distributors are facing more
challenges than ever before. They must increase sales while they decrease overhead. They must
strengthen relationships with their vendors while they provide better and faster service to their
customers. They must keep pace with constant changes in technology while they decide which
application is right for their business. OnRampX is the right web-based storefront solution for
all of these challenges.
Build Your Own Internet Storefront through OnRampX
OnRampX allows FACTS distributors to efficiently deploy and personalize a powerful and
scalable internet storefront. From online catalogs to a complete internet storefront, OnRampX
allows businesses to serve their consumers globally, around-the-clock. OnRampX offers the
flexibility to configure the web store to accept multiple payment types such as credit cards,
purchase orders and invoices. With a low-cost of ownership, easy setup and quick deployment,
OnRampX enables the companies to react quickly to changing sales, marketing and service
opportunities.
Features of OnRampX:
• Item information lookup by number, description, alpha description, vendor or class
• Product/Item text description is available per item or by product and by image
• List prices and customer specific prices can be shown as well as price breaks per item
• User login and password controlled by the distributor
• Substitute items are linked and displayed
Copyright © 2001-2005 Infor Global Solutions and/or their affiliates or licensors. All rights reserved. The Infor word and design marks are
trademarks and/or registered trademarks of Infor Global Solutions or one of its affiliates. All other trademarks listed herein are the property of
their respective owners.
A PARTNER SOLUTION … Developed by iCepts, an
Authorized Infor Solution
Partner, OnRampX is certified
by Infor as a leading solution
for FACTS. By selectively
creating alliances with partners
that maintain the same the
same rigorous quality
standards for programming,
design and functionality, Infor
provides our customers with an
expanded and enhanced FACTS
solution.
Benefits to Deploying an Integrated eCommerce Solution to FACTS:
• Provide your customers another way to view and order product
• Eliminate re-keying orders into your system, customers can place their own orders online
• Open online 24/7/365 for business around-the-clock, more convenience for your customers
• Reduce order errors by allowing customer to easily create their own order
• Reduce staffing needs when customers are self-sufficient, view items at their own pace
• Allow sales people, inside and outside, to sell deeper into a customer base
• Provide customers with specific data in a fast and accurate manner via the web
• Provide another avenue of service for customers that is becoming expected
Functional Benefits of OnRampX
The open ended platform allows for increased development flexibility and the use of .NET and
XML standards connects customers fast. With incredible customization and flexibility of XSLT
templates you can reduce cost to implement and maintain an internet storefront solution.
Additionally there is zero hardware cost or maintenance for further cost savings.
The Next Step for OnRampX
OnRampX, will launch into new markets using the latest Microsoft .NET and XML technologies.
The traditional capabilities of OnRamp will be handled in a much more efficient method via the
Extensible Host Processor (EHP).
Advance caching mechanisms permit retention of frequently accessed menus and screens
allowing rapid response time for the web customers. Caching also reduces the amount of traffic
between the web server and FACTS allowing for virtually instantaneous access to real time
information from the FACTS database,
Infor Corporate Headquarters 11720 Amber Park Drive Suite 400 Alpharetta, GA 30004 770 418 2000 | Phone 770 418 2022 | Fax
“After implementing
WMS we saw an
immediate and
significant reduction in
picking errors from
five a day to just five a
month – now that is
substantial.” - David Lee, CEO
Auto Electric
FACTS Data Sheet:WMS Cond18, 28pt, SS, White
Once available to only large Tier 1 distributors, warehouse management systems are now scaled
to meet the logistical needs of mid-market distributors and WMS from Infor leads the way.
WMS is a powerful warehouse management system that provides a proven, reliable and
remarkably easy-to-use means for operating even the most complex distribution operation.
Using hand-held bar-code scanners, WMS is a high-performance, web-based solution designed
to improve warehouse efficiency, streamline materials handling processes, meet retail
compliance requirements and improve inventory accuracy.
The ROI is Real – An Investment in Ongoing Success
Although implementing WMS is a financial investment, it is truly an investment in the future
success of your company. Both hard-dollar and soft-dollar savings start adding up from day one,
making the return on investment significant. When you consider the overall savings resulting
from dramatic improvements in productivity, efficiency and accuracy – how can you afford not
to invest in WMS?
Integration and Implementation
WMS works as part of a complete operational solution by interfacing seamlessly with FACTS to
integrate your accounting, shipping and warehouse functions companywide. We provide the
valuable resources that can lead your company through a successful WMS implementation. Our
proven project planning and systems integration processes ensure a smooth and efficient
implementation, thereby getting your WMS solution to market quickly.
Copyright © 2001-2005 Infor Global Solutions and/or their affiliates or licensors. All rights reserved. The Infor word and design marks are
trademarks and/or registered trademarks of Infor Global Solutions or one of its affiliates. All other trademarks listed herein are the property of
their respective owners.
“Finally I have confidence in
my stock levels without
having to do physical counts.
With WMS, when we see a
number we know that it is
right.” - Danny Musgrove
Warehouse Manager
Bauerfeind USA, Inc.
“WMS gives us the ability to
process orders more quickly,
provide better customer
service and improve our cash
flow, thereby positioning us
to more than double our
business without additional
investments in equipment or
personnel.” - Bob Glen
Owner / President
Kipp Brothers
A Closer Look at What WMS Can Do For You
Save time. Save money. Improve productivity. Increase accuracy. Enhance customer service. It
all sounds good but exactly how and where do these benefits become reality? Through the use
of leading-edge technology, below are some of the many process improvements and productivity
enhancements your business will recognize with WMS. • Maximize warehouse space and streamline work flow to enhance efficiency
• Eliminate physical searches for lost or misplaced inventory
• Expedite the relay of order information from customer service to warehouse pickers
• Handle inventory just once; reduce time at packing by direct picking into shipping cartons
• Leverage flexible picking styles to react quickly to waves of high-volume, peak-time activity
• Eliminate time-consuming, manual Order and PO Receipts Confirmation processes
• Improve productivity by picking and receiving multiple orders simultaneously
• Reduce costly errors through interactive barcode verification of inventory
• Reduce employee learning curves and training times, cross-train more effectively
• Improve productivity and reduce errors because processes are organized and automated
• Automatic tracking monitors employee productivity and improves accountability
• Remove receiving bottlenecks by eliminating the breakdown and sorting of incoming POs
• Eliminate extensive physical inventories to reduce overtime and keep operations running
• Improved inventory management optimizes inventory turns to improve cash flow
• Provide accurate, real-time validation of warehouse functions using RF handhelds
• Reallocate warehouse knowledge-base from individuals to a shared software application
• Improve customer service by filling and shipping orders more quickly and accurately
• Automated billing and receiving functions reduce the efforts of office staff
WMS Also Supports the Following:
• FIFO and LIFO stock rotation
• Pick or track product by lot or serial number
• Track and report on dated product
• Create custom reports and pack slips for client needs
• Ship the right goods, on time, every time
• Increase accuracy to reduce customer service calls
• Allow staff to quickly track and trace all orders
• Check order status online in real-time
Additionally, you will enhance your prestige and credibility within your industry by
leveraging leading-edge technology to maximize productivity and ensure accuracy
throughout your organization.
Infor Corporate Headquarters 11720 Amber Park Drive Suite 400 Alpharetta, GA 30004 770 418 2000 | Phone 770 418 2022 | Fax