Facts About ETS and Career at ETS

7/30/2019 Facts About ETS and Career at ETS

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Some Facts About ETSIndia

1- Global Delivery Model

ETSIndia provides an advanced framework for achieving operational excellence by using anappropriate and clearly-defined Global Delivery Model (GDM).

ETSIndia GDM Advantages:

Assurance of best product quality

Continuous improvements

High-quality development

Adaptive sourcing

Local accountability

Access to specialized skill sets

Extended service levels

Cost benefits

Robust technology resources

Lower risks

Shorter lead-time

No possibility of communication gap

Faster response

2- Execution Framework


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3- Service Level Agreement

ETSIndia offers its clients service level agreements not just as a way to give peace of mind but asa framework to define service goals that can be measured, tracked, and evaluated to help bring

incremental mutual benefits over a period of time.

Features: Completely transparent

Designed to take care of clients requirement

Requirements are documented before sign-off

Service levels are defined

Fundamental Principles

Staffing plan

Service coverage

Review plan and reporting format

Onsite and offshore facilities

Connectivity

Operational metrics

Response process

Scheduling metrics

Escalation metrics

Risks and contingencies


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Scope

Roles and responsibility defined at the

task level

Change management

Source code rights

Contacts

Disaster recovery plan

Exit

4- Hiring the Best

We believe that placing great people in the right positions is the key to achieving outstanding

business and career development results. ETSIndia has gained the respect of our Consultants and

Clients alike by matching the right consultant with the right client. This has translated into great

results for both. The tremendous growth of our staffing solutions business is the testimony to thesuccess of this approach.

Hiring strategy includes our own HR databases (A2ZUS with US based candidates andA2ZINDIA with India based candidates), access to Indian Job portals (Naukri, Jobsahead),

access to US Job portals (Monster, Dice), Web Campaigns, Print Media Campaigns.

Our recruiters headhunt for specific domain skilled resources based on our staffing experience ofmore than 15 years. Over the years our process has been refined and benchmarked until it has

now become a repeatable, measurable process involving the following steps:

1. Preparing Job Profiles and Job Descriptions based on Position Analysis2. Using our own databases, subscription to job portals, media advertisement to find suitable

candidates

3. Screening of candidates and Interviews Management

4. Background checks on selected candidates

5. Make offer letters based on CSGI managers approval for permanent hires or provide

resources on contract basis for short term positions

6. Joining Formalities, Induction and Orientation Program

7. Performance Appraisals and Reviews

8. HR Surveys and Employee Satisfaction Feedback

9. HR Benefits Management like Medical Insurance, PF, Tax Planning

10. Employee Training Programs E-learning as well as Instructor Led on Continuing basis

11. Exit Interviews and Replacement of resources

5- Ramp Up

In certain times, flexibility and scalability becomes more important than saving cost. When you

are outsourcing any work, it is important for you to know whether the organization you are

allying with is capable of ramping up its infrastructure and manpower to meet your changingneeds.


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ETSIndia is fully equipped to handle any changes in your requirement as is made evident by the

following information:

Fully equipped and secure operational development centers in Allahabad (two locations),

Lucknow, Jhansi, Gorakhpur, Ranchi, and Patna.

HR databases to assist in hiring right talent rapidly

Trained additional resources on stand by mode

Capability for Manpower recruitment on the fly to enhance and ramp up an existing team

Ability to ramp up offshore as well as onsite teams as well onsite staff augmentation

Readily available space and infrastructure to add more resources

6- Business Continuity Plan

While striving to be the best, ETSIndia ensures continuity in its business operations through a

robust and well-placed Business Continuity Plan (BCP). The objective of this plan is to continue

critical business operations by minimizing the duration of a serious disruption to operations andresources. The BCP reiterates our commitment to delivering the highest quality solutions using

the onsite/offshore model, and protecting our clients from risk.

Key Areas: ETSINDIA Expertise:

Infrastructure recovery management

plan

Functional area recovery management

plan

Process failure

Functional hardware in Milpitas

High quality solutions

Onsite/offshore model

Protect clients from risks

7- InfrastructureInfrastructure and its ability to meet needs of todays global clients plays a key rolein delivering successful output. ETSIndia takes pride in its company owned buildingsand equipment to meet our clients stringent standards. All of our facilities have in-house audio-video conference facilities, cafes, health and recreational facilitiesapart from fault-tolerant redundant power, water, internet, and telecom systems.

8- Multilingual Operations

ETSIndia provides multilingual support capability at its development centers to serve its clients.

Multilingual support that we offer to our client includes:

IT Help desk services

IT Infrastructure management services

Customer Support services (CS)

Multi-lingual technical support services


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(IM)

On-site support

Multi-lingual contact center services

ETSIndia Multilingual Capabilities:

Specialize in support services in over 10 languages

Eliminate the requirement of running multiple support centers in locations across

countries to cater to local customers or time zones

Well-trained and experienced multilingual Support team comprising foreign language

experts

Strict code of ethics

Guaranteed a confidential, impartial, and accurate service

9- Training

We understand that in these times where change is the only constant, our people need training

that keeps on edge of ever advancing technologies. Key features of our training programs are:

Fully integrated and coordinated with companys business plans

Wide spectrum of training programs

Continuous assessment of training needs

Compulsory for all employees depending on the assessment

Periodic assessment of the training undertaken

Soft skills training programs include:

Communication Skills

Relationship Building

Conflict Management

Time Management

Professional & Personal Etiquette

Working in Teams

Some of the technical training programs include:

Object Oriented Design

Automated Testing

10- Location

India is now an established leader in IT outsourcing. Over last two decades, India has gained in-

depth knowledge to build, operate, and manage world class offshore centers. While infrastructure

can be replicated at other places, what can not be replicated is experienced and trained talent

pool at all experience levels.

ETSIndia with its 15 years of working in India understands hiring, training, retaining, etc. todeploy some of the best technology professionals for servicing its global clients in IT Consulting,

E-learning Solutions, Infrastructure Management, and Remote Helpdesks.When you partner with ETSIndia, our understanding and experience becomes your key strength

in using off shoring advantages that India as a location offers quality talent pool (multi-

lingual), economical cost, and 24x7 operations.

Careers


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Workculture

Core Values

Events & Work Life

Open Positions

ETSIndia, with its state-of-the art development center at Allahabad, India, is a company that hasemerged as a leader in Digital Training Programs for Professional Studies & IT services.

Currently, ETSIndia has of a competent work-force, IT leaders as its clientele, including several

companies, NGOs and a veritable work culture. The core operational areas of FCS are e-learning,IT consulting, product engineering and application development.

At ETSIndia we provide you an opportunity to enrich your skills and work with global giants. Ifyou think you are talented, energetic, team-oriented and willing to join a young, happening

company in the area of e-learning, digital content services, IT consultancy and product

engineering services, ETS is the right choice for you.

Work Culture

Empowered

Freedom:

Think, innovate,and work

independentlyfor commongoals. We can

achieve

everything if wedo not worry on

who gets the

credit.

Treating Time as aBusiness Tool:

Work fast to help your

colleagues andcompany compete in

the marketplace.

Business happens atthe speed of thought,

so organize yourself
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Continuous

Learning for

Consistent

Innovation:Look out and stay in

continuous learningposture. A frog in a

well will never know

what is happening in

the ocean.

Listen to Voice of

Customer:Our clients are the bestpeople to know their

businesses. They use

our services to meettheir business needs.

This is the reason to

read, hear and

understand voice ofcustomer and provide

information and

services the way theywant it.

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Core Values

Faith: Act to generate trust and dependability in your work and

environment.

Transparency and Integrity: Meet the customer expectations

through total transparency and integrity.

Transparency: Inform your colleagues and clients about issues

affecting their work, quickly and truthfully.
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Integrity: Do not over promise. Deliver what you promise. Be blunt

and say what you mean or think within.

Respect for Colleagues: Respect and appreciate your colleagues'

work and competency.

It is the teamwork that makes the company win and deliver

customer delight.

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Events & Work Life

While employees at ETS strive for perfection in their

work, they also have a good time in the process. Thecompany has the highest standards relating to the quality

of work expected. On its part the senior management

ensures a work environment free of tensions, worries anduncertainties. Employees and management have ample

opportunity to mingle and exchange ideas at company

sponsored social gatherings and outings. Ask anyemployee about the recent nature trip to the KUMBH-

2013 world biggest fair.

Adding value to the whole team are the team buildingexercises that are not only entertaining but also help

improve personnel and personal relations within the

organization. Every festivity, every personal and social

occasion is a company-wide special event at ETS.

Open Positions:

Position RM( Regional Manager)Minimum Qualification - Post GraduationExperience 3-5 yearsEssential Duties and Responsibilities:

Reaching the targets and goals set for your area

Increasing business opportunities through various routes to market
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Setting sales targets for individual reps and your team as a whole

Recruiting and training sales staff

Monitoring team's performance and motivating them to reach targets

Compiling and analyzing sales figures

Possibly dealing with some major customer accounts yourself

Collecting customer feedback and market research

Reporting to senior managersDevelop draft proposals based on team meetings and discussionsMaintain the Business Development databases

Position DM( District Manager)Minimum Qualification 10+2Experience 0-2yearsEssential Duties and Responsibilities:

Reaching the targets and goals set for your areaIncreasing business opportunities through various routes to market

Achieving sales targets for individual

Collecting customer feedback

Reporting to senior managersExecuting marketing strategies and campaign

Documents

Facts About ETS and Career at ETS