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1
Facing DISRUPTION by disrupting a 150 year-old enterprise
Lindsay Wirthlin /lindsay-ann-wirthlin
@LA_LindsayW
Christine Babowicz/christinebabowicz
@ChristineBabowicz
Leading global provider of insurance, annuities, employee benefit programs and asset management
2
One Metlife. Digital. Simplified.
150year heritage
Serving
90million
customers
MetLife: Who are we?
5Our Purpose:
Building a more protected world
Countries
60
Across the Americas,
Asia, Europe, Middle
East and Africa
@LA_LindsayW @christinebabowicz
Confidential – for MetLife internal use only
Heritage companies tend to be like this
3@LA_LindsayW @christinebabowicz
4
The power of three ignites
the power of many
@LA_LindsayW @christinebabowicz
Confidential – for MetLife internal use only
Our humble beginnings…
5
*”Train” is defined as a program team of agile teams
@LA_LindsayW @christinebabowicz
Confidential – for MetLife internal use only
First question was “Will it work here?”
6
StartConduct
Pilots
Demonstrate
Value & Results
Earn Buy-in-Practitioners
-Executives
(regional VPs)
Trust
Demand
Momentum
Competency
Compelling Case
for Change
Organize
Around
Opportunity
Piloting Agile Execution at MetLife
12 Months2017 2018
@LA_LindsayW @christinebabowicz
7
PMOGovernance,
PMO, BIand portfolio management
ProductJoint venture
between IT and business
AutomationL1 and L2 operations
automation
Early successes earned opportunities
@LA_LindsayW @christinebabowicz
8
Power of three
Stick close to the front line
Early wins fuel the push
@LA_LindsayW @christinebabowicz
Confidential – for MetLife internal use only
Scaling “Scaled”
9
2016 2017 2018 2019
Product train
SPC Certs
aka “Finding
Religion”
PMO
trainAg
ility
at M
etL
ife
Automation
train
OMG!
We’re an
agile team!
DevOps
Incubators
Begin
OMG we’re
global
“Agile to run
the shop”
Currency
train
Business
Intelligence
train
@LA_LindsayW @christinebabowicz
Confidential – for MetLife internal use only
Connecting teams through a network
10Map source: slidemodel.com
Meerkat source: iStock@LA_LindsayW @christinebabowicz
Confidential – for MetLife internal use only
Applying increased rigor to our funnel
11
On L
ea
de
rship
…• What level of
senior leadership support do you have?
• Is leadership attending training?
• Invest in talent? Certs, travel, job rotation, etc O
n C
ollo
ca
tio
n…
• Are your teams collocated or distributed?
• If distributed, what locations?
• What technology do your teams have? VTC?
On O
uts
ourc
ing
…
• What is the vendor/FTE ratio?
• If using vendors, where are they located?
• If using vendors, what part of the value stream is outsourced?
@LA_LindsayW @christinebabowicz
Confidential – for MetLife internal use only
We started to feel the capacity crunch
12
3 people → 13+ in 6 months
@LA_LindsayW @christinebabowicz
Confidential – for MetLife internal use only
We know it works; how do we pace ourselves?
StartConduct
Pilots
Demonstrate
Value & Results
Earn Buy-in-Practitioners
-Executives
Trust
Demand
Momentum
Competency
Compelling Case
for Change
Organize
Around
Opportunity
App Dev
Infra
Regions
Value Stream
Alignment
Establish
Patterns-Org Model
-Funding
DevOps
LPM1
Multi-modal
Talent
Optimizing
Flow of Value
Fully
Maximize
Value &
Success
Piloting Agile Execution at MetLife
Extending to the Enterprise
12 Months2017 2018
What is the right pace for the organization?
1Lean Portfolio Management.13
2018
@LA_LindsayW @christinebabowicz
14
Harness the power of the network
People may not equal capacity
Success is not easy
@LA_LindsayW @christinebabowicz
Confidential – for MetLife internal use only
Move from pushing to steering
15@LA_LindsayW @christinebabowicz
Confidential – for MetLife internal use only
Rocking the messy middle
16@LA_LindsayW @christinebabowicz
Confidential – for MetLife internal use only
Systemic Impediment: DevOps
17
Transformation
OfficeIncubators
Technology &
Architecture
• Community of Excellence
• Guidelines/playbooks
• HR/Communications
• Training
• Toolchain
• Communities of Practice
• Break silos and deploy faster than before
• Pair programming, BDD, and TDD
@LA_LindsayW @christinebabowicz
Confidential – for MetLife internal use only
Systemic Impediment: Funding
18
• Set “Not To Exceed” Limits
• Validate Epic Hypothesis (Proof of Concept)
• Deliverables Commitment of 1st Increment
• Committed Epic Roadmap (Schedule & Funding)
• Committed KPIs (Quantitative Value)
• Set Incremental Funding & Approval
• Demo Approval
• Approved Increment Deliverables (Quantity & Quality)
• KPIs & Value Assessment/Approval to Start Next Increment
Future State (Agile)
Annual Plan
Budget Allocation
Discover, Analysis, Design
Funding RequestFund
Increment 1 DE
MO Fund
Increment 2 DE
MO Fund
Increment 3 DE
MO Fund
Increment N
Delivery STOP
• Project approval cycles reduces ability to pivot quickly
• Funding change requests inhibits flow
• False precision of progress
• Limited leading indicators
@LA_LindsayW @christinebabowicz
Confidential – for MetLife internal use only
Systemic Impediment: Talent Readiness
19
Attract/Recruit
Onboard
Develop/Performance
Engage/Retain
Off board
Agile for HR | HR for Agile
Creating
experiences
Hire for culture
Ambassadors
and alumni
Shared accountability =
shared outcomesInspire, career mosaics
@LA_LindsayW @christinebabowicz
20
Beware of the whiplash
in agile transformation
“
”Cheryl Crupi, AVP MetLife Execution Excellence
@LA_LindsayW @christinebabowicz
Confidential – for MetLife internal use only
Slow down to speed up: keeping pace with demand
21
SELL
INFLUENCE
OWNMethodology
Global
LACE
SM Learning
Pathway
Agile
Training +
Deployment Benefits
Realization
Large
Programs
HR
PracticesCoPs
DevOps
Finance
Process
Lean Portfolio
Management
Audit / Risk
Compliance
Agile
Tooling
Vendor
Management
@LA_LindsayW @christinebabowicz
22
You are not going to have an
operating model… it will
continue to evolve.
“
”Christine Hudson, Co-founder and Principal Elevate.to
@LA_LindsayW @christinebabowicz
Confidential – for MetLife internal use only
Speaking “leadership language”
23@LA_LindsayW @christinebabowicz
24
Take a systems view
Bring HR in from the start
Executive support is critical to scale
@LA_LindsayW @christinebabowicz
Copyright 2019 Elevate.to.
Optimizing Agility
(Agile as cultural norm)
?How Soon?
!Aspiration
+Ideal
Our journey is pretty common
26
19 Internal Departments
1KEmployees Trained
MetLife: Agile-at-a-glance
5Active Agile
Initiatives
Countrieswith high agile concentration
including US, Bangladesh, Japan,
India Malaysia, Argentina, Mexico,
Ireland
12 Organizations
24+
40+@LA_LindsayW @christinebabowicz
27
Thank you! Lindsay Wirthlin/lindsay-ann-wirthlin
@LA_LindsayW
Christine Babowicz/christinebabowicz
@ChristineBabowicz