Facilities Show 18 June 2015

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The importance of FM

Version: Martin Davies rev 02 06 15

The importance of FM

Martin Davies, Director of Training, BIFM Training

The importance of Facilities Management

• The scope of FM • BIFM definition of FM • What an ‘all-round FM’ needs to know • A rapidly expanding profession • A major industry • Sources of further information

But first, the profession, the industry…

• Do most people know what ‘FM’ is?

• A highly appreciated role?

• Changed and still changing

• UK’s fastest growing profession • A £ multi-billion industry • FM managed effectively - a profound effect • Plc, government, charity, partnership • Professionalisation of FM • BIFM is leading the change • Qualifications, training, CPD

UK’s fastest growing profession

• Rapid Rise of FM over last 25+ years • FM developed as a result of the need to manage property and support services in a related way • BIFM formed relatively recently by practitioners – like yourselves – in 1993 • Education, Knowledge, Research • BIFM now over 15,000 members

Facilities Management

Office Services Technical Services

Property Management Contractors / Suppliers

Diverse functions? …managed separately?

Facilities Management

Facilities Management

Office Services Technical Services

Property Management Contractors / Suppliers

Facilities Management

• Many job titles in FM

• Public / private sector, partnerships, not-for-profit

• Major organisations, small ones

Our own responsibilities:

What does the FM function include in your organisations?

What does the FM function include in your organisations?

Property management Building maintenance Cleaning Energy management Security Waste management Fire Health & Safety

Reception Telephonists Service/Help Desk

Archiving Catering / Vending Stationery Disaster / Contingency Planning Photocopying Printing Delivery & Collection Office equipment Planting, grounds maintenance Travel Car parking Move / churn management

Furniture Procurement Administration And others!

An old definition: “The practice of co-ordinating the physical

workplace with the people and work of the organisation: it integrates the principles of business administration, architecture and the behavioural and engineering sciences”

Association of Facilities Managers

Another old definition: “A process by which an organisation delivers

and sustains agreed support levels within a quality environment to provide full values in use to meet strategic objectives”

Keith Alexander, when at Strathclyde University

The BIFM & CEN definition: “Facilities management is the integration of

processes within an organisation to maintain and develop the agreed services which support and improve the effectiveness of its primary activities”.

British Institute of Facilities Management & CEN (European Committee for Standardisation)

Some key elements

• Supports the core business • FM team may be directly employed • Service may be contracted out • A mix - many models • Levels of support defined and agreed • Combines ‘hard’ and ‘soft’ services • Strategic input, professionalism - you

The BIFM Competences

“the ability to perform activities to the standards required in employment, using an appropriate mix of knowledge, skill and attitude”

Also described as “know-how”

1. The Business Organisation 2. Management Principles 3. Risk Management 4. Information and Knowledge Management 5. Project Management 6. Personal Leadership 7. Human Resources Management 8. Relationships with Suppliers and Specialists 9. Quality Management 10. Customer Service

http://www.bifm.org.uk/bifm/careerdevelopment/training

11. Management of Property 12. Property and Building Services Maintenance 13. Space Management 14. Support Services Operations 15. Sustainability and Environmental Issues 16. Energy and Utility Management 17. Financial Management 18. Procurement, Contracts and Contract Management 19. Legislation, Codes, Directives and Regulatory Issues 20. Facilities Management – Development and Trends

http://www.bifm.org.uk/bifm/careerdevelopment/training

BIFM’s FM Professional Standards

The role of facilities management Strategy and policy development Leadership and management Business continuity and compliance Business support services management Property portfolio management Quality management and customer service Finance and IT Procurement and contract management Sustainability

Competences defined for each career level, from support to strategic

http://www.bifm.org.uk/bifm/careerdevelopment/prostandards

Professional development

• BIFM qualifications: Levels 2 to 7 • Other qualifications: ILM, IOSH, NEBOSH, BSc, MSc, others • Short training courses • Continuing professional development • Conferences • Networking • Many free regional BIFM events • FM World magazine and others

FM now and increasingly…

• Recognised as a major profession • Involved in developing strategy for the core business • FM companies: £ multi-billion international industry • FM at board level – you can bring strategic value

The importance of FM

Further information:

www.bifm.org.uk www.bifm-training.com

Thank you Any questions?

The importance of FM

Martin Davies, Director of Training, BIFM Training