DIRECTOR’S MESSAGE

Clifford Chance Business Services was established in 2007 as a Global Shared Service Centre (GSSC) to support Clifford Chance's offices across the world. The GSSC was the outcome of Clifford Chance's Business Services strategy of adding value and maximising efficiency. At Clifford Chance Business Services, we pride ourselves in providing innovative, responsive, cost-effective and integrated services to all CC offices.

As a service company, our primary objective is to enable our client to succeed. To achieve this objective, we work very closely with our client to provide an excellent service and innovative solutions.

We firmly believe in two factors which are critical to our success – People and Process. Our continued focus on building capable teams along with robust processes has enabled us to deliver quality results to our client. During the last seven years, the organisation has evolved and grown significantly and it is a reflection of the value we have delivered to our client.

The organisation is built on trust, innovation and integrity and these values are reflected in our everyday interactions.

Venu YadavalliDirector of Finance andCountry General Manager

WHO WE ARE

Clifford Chance Business Services was established in 2007 to provide a wide range of IT Enabled Services to its client, Clifford Chance LLP ( ). Having grown www.cliffordchance.comsteadily over the last ten years, Clifford Chance Business Services now employs more than 400 highly skilled and experienced professionals including chartered accountants, engineers, business and management professionals.

WHAT WE DO

Enable the organisation to successfully support its client in the following areas:

Finance ( Partnership Services, Commercial Services, Support Services )· Information Technology ( Legal Technology Solutions,Enterprise Core Systems and Testing)

Legal Support Centre

Document Production Unit

Global Programme Group and Continuous Improvement

OUR VISION

Provide efficient services to help clients succeed

OUR MISSION

To provide innovative, responsive, cost-effective and integrated services to all offices of Clifford Chance

OUR PRINCIPLES

We have identified and embedded the core values that make up our unique culture. These values are designed to unite, differentiate and drive our priorities and strategic action and make up the Clifford Chance Business Services Principles:

Exceeding our client's expectations

Local excellence, global standards

An ambition for success

Investing in talent

An adaptable and approachable team

Thinking ahead

Strength through diversity

Community

FACILITIES AT CLIFFORD CHANCE BUSINESS SERVICES

At Clifford Chance Business Services, we drive and sustain a learning culture by offering various world-class internal and external training programmes, enhancing and empowering the knowledge, skills and abilities of our employees.

Our state-of-the-art premises located off the Golf Course Road in Gurgaon, offer first class facilities to our employees.

OUR CULTURE

LEARNING AND DEVELOPMENT

At Clifford Chance Business Services, we pride ourselves on teamwork, everyone's opinion counts and employees are encouraged to share their ideas and suggestions. This transparent approach plays a fundamental role in our ongoing success, resulting in a work culture that enables our people to provide consistently high levels of customer service. Some other areas of focus being:

Clifford Chance Business Services has a number of Employee Engagement Committees, the key philosophy of these committees being employee empowerment; driven by employees, for employees. The committees are responsible for creating an atmosphere which is challenging, creative and enjoyable for employees. Celebration and creativity helps to bring all our employees together which is the ultimate objective for us..

EMPLOYEE ENGAGEMENT COMMITTEES

Equal OpportunityCommunication and feedback Performance Management Career Development Work/Life Balance Employee WellnessCompensation & BenefitsRecognition

RecreationalArea Cafeteria Transport Library

Business Research Solutions (Knowledge & Information,Client & Matter Intelligence, Business Support etc)

Clifford Chance Business Services

Vatika Towers, 3rd & 4th Floor

Tower - B, DLF Golf Course Road,

Sector - 54, Gurgaon 122 002, India

+91 (0) 124-4607300

contactus@cliffordchance.com

www.cliffordchance-businessservices.com

EMPLOYEE TESTIMONIALS

The last two years working at Clifford Chance Business Services have indeed been an enriching experience. Quality work, a flexible environment and the opportunity to handle projects in multiple domains are the reasons why I chose to work with this organisation. My stakeholders and colleagues are very organised and easy to work with.”

Adhiraj Bhatia (Project Manager)

I have spent eight years out of my eleven year career with Clifford Chance Business Services and I must say that I have invested my time well. I joined Clifford Chance Business Services as an Analyst and the work experience I have received has been exceptional. One of the great advantages of working at Clifford Chance Business Services has been the opportunity to work in variety of roles and projects. I can proudly state that I work for an organisation that encourages people to be innovative and allows them the freedom to bring their own ideas to a project.

Harish Bhatt (Manager - Business and Research Solutions Group)

Clifford Chance Business Services provides the right platform and environment for work-life balance, career growth and job satisfaction. The work frequently involves innovative and new challenges, leading to an exciting atmosphere, encouraging you to always do better than your best. At the end of the day, you receive great satisfaction knowing you have contributed to the collective growth of the company.”

Siddarth Verma (Accounting Services)

EMPLOYEE VALUE PROPOSITION

We offer a unique set of benefits and opportunities in return for

the skills, capabilities and experience our employees bring to

the organisation and we have named the benefits "Employee

Value Proposition".

Our EVP is based on five categories; Clifford Chance Business

Services's values and culture, Learning and Development

opportunities, Employee Recognition and Reward programmes,

Compensation & Benefits and Career Progression.

CONGENIAL CULTUREWork environment based on Mutual Trust, Respect and Integrity

Emphasis on Continuous ImprovementClient Focus

LEARNING ORGANISATIONManagement Development Programs (ISB, SAID

Business School) ProgramSkills Development Diverse Projects Global Exposure

Technical and Behavioural TrainingsEducation Assistance

REWARD AND RECOGNITIONMonthly, Quarterly and Bi annual Awards.

Instant Awards (Pat-on-the-Back)Award for Innovative Ideas (AIM’s)

Project Based AwardsTenure Awards

COMPENSATION & BENEFITSCOMPANY SPONSORED

TRANSPORT,MEAL AND INSURANCE PROGRAM

MARKET COMPETITIVE SALARIES & INCENTIVES WORKSHOPS ON

WELLNESS ISSUESERGONOMIC OFFICE SET-UP

RETIREMENT BENEFITS, WORK LIFE BALANCE PAID TIME OFF

CAREERPROGRESSION

CAREERDEVELOPMENT,PERFORMANCEMANAGEMENT,ADVANCEMENT

OPPORTUNITIES,SECONDMENT

OPPORTUNITIES

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BUSI

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Service owners and service areas

HEAD OF DEPARTMENTS

Mukti GoelAssociate Vice PresidentFinancial Governance and Policy

Yoshita MalhotraDirector – Legal Support Centre

Shruti Financial Controller – ICT

Parvin KhuranaAssociate Vice President – Facilities & Procurement

Amit KadianProgramme Director

Shefali GroverHead of HR & Training

Deepak ChopraAssociate Vice President - Commercial Services

Nitin MehtaAssociate Vice PresidentEnterprise Core Systems

Avtar SinghAssociate Vice PresidentLegal Technology Solutions

Priyadatta PrabhavalkarAssociate Vice President - DPU

Biplab Dutta RayAssociate Vice President - FP&A

Akash GuptaAssociate Vice PresidentBusiness and Research Solutions

Puneet GuptaAssociate Vice President - Commercial Services