MasteryFacilitation

The Mark of Great FacilitationAs anyone who has ever had to undertake the task will tell you, facilitation is not easy. Excellent facilitators make it look effortless. Great facilitation begins long before the doors of the meeting room open: having the appropriate mindset is critical; undertaking the right preparation crucial; and considering carefully why you have been invited and what your audience needs as an outcome are essential prerequisites for success.

© Transform Performance 2016

To facilitate well is to ‘smooth the way’, to bring different

perspectives together, and to assist the process of

creating new possibilities. Achieving this takes patience,

empathy, authority and humour. At Transform People

International we have developed a strong reputation for

our facilitative skills. As one client put it, “You guys

carried the ball and I can honestly say that EVERYONE

commented that it was the best such day that we have

had! Indeed, we spent a lot of time addressing the "why

do you think that it was the case" and your ears would

have been burning as, again, EVERYONE commented on

the facilitation techniques being vastly superior to those

demonstrated by the little company, McKinsey. Ha! Take

that Goliath!”

We prefer not to cite specific detailed examples since

many facilitation sessions are focused upon

commercially sensitive topics. What we can say is that we

train and coach facilitators for a long client list, including:

All these organisations have also retained us for our facilitation skills in a range of forums

– executive meetings, customer seminars, team meetings, large conference events etc.

Additionally, the following clients regularly call upon Transform People International

personnel to facilitate for them:

Our Facilitation Mastery Programme

Key points to note:

• The programme is modular, which means that we can customise content and approach

to suit your organisation’s specific facilitation needs

• We can run 2-hour master-classes or 5-day programmes

• We can accredit your programme so that participants gain certified recognition from the

Chartered Institute of Management

© Transform Performance 2016

MasteryFacilitation

© Transform Performance 2016

Content covered:

• Essential facilitator attributes – how do you measure up? Take the initial quiz and find out

• Facilitation basics – definition of trust and how to build it. Learn about the Trustworthiness Quotient™ and how to use it to keep trust in you, high

• Managing your facilitative state – how to adopt ‘High Presence Thinking’

• Using the RADAR™ approach to prepare• Learn 12 Beliefs of Facilitation Excellence - what we

believe is manifest in how we behave• Learn the essential facilitation ‘Power Tools’• Discover the Golden Rules adopted by the best

facilitators• Learn how to ask ‘clean questions’ so that you can

encourage maximum openness from participants with minimal ‘contamination’ from you

• Develop ‘Level 3’ listening prowess, the essential tool in every facilitator’s box

• Understand the balance of verbal and non-verbal communication so you can pick up on moments that might be lost

• Learn a range of commonly used language structures and how to drive to deeper meaning behind the words people use

• Facilitation cross-culturally – what every international facilitator needs to know

• Handling ‘difficult’ people / questions • Summarising skills

Format of the programme• Facilitation is both a rational and emotional process, where the practitioner must use

cognitive and emotional intelligence skills. Our approach is to adopt the same balance

through a blend of experience, reflection, relevant theory and application

• Participants will

o Prepare to facilitate a range of facilitation scenarios

- Practise small group facilitation

- Practise large group facilitation using the World Café methodology and the 7 key

steps for successful outcomes

o Receive in-the-moment feedback from other participants and the programme leader

MasteryFacilitation

Cognitive / Logical: practical, pragmatic, tools and methods

The ExperienceEmotional Intelligence: behaviour, authenticity,

presence, influence and impact

And afterwards?Transform People International prefers a blended approach to personal development.

Where appropriate we will encourage our client organisations to bring participants back

together at regular intervals for what we call “Success Reviews”. These are normally group

conference calls where everyone gets to share their post-programme experience and

receive additional coaching support

What next?If you would like to discuss a Facilitation Mastery programme for your organisation, please

contact us here:

Mark RidleyPartner+44 (0) 7515 199 001mark.ridley@transformpeople.com

Transform People International Lower Woodspeen Court, Lambourn RoadNewburyBerkshire RG20 8BLEngland

+44 (0) 1488 658 686www.transformpeople.com

MasteryFacilitation

© Transform Performance 2016