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    Appendix 1

    Section 1

    Eligibility criteria to ensuring that those Members of this CertificationScheme are fit and proper persons

    1.1 ComplianceEnsuring that members of the scheme are fit and proper persons to undertake energyassessments and that they operate within an appropriate code of conduct.

    1.2 Determining whether a person is fit and proper for membership

    The requirements call for scheme operators to demonstrate that proper and effective operational,recording and reporting procedures are in place to decide whether applicants are, and membersremain, fit and proper persons. These procedures must be applied in a fair and open way that iscompliant with legislation

    1.3 Method Statement Assessing if an individual is fit and proper!Having regard to !" published #ppendi$ % and this &cheme in relation to the inspection ofe$isting dwellings, 'abian (#ccreditation) !imited will*

    a) +ake appropriate enquiries, including enquiries of the applicant, otheraccreditation schemes and the riminal ecords -ureau (-asicisclosure) into the background of applicant E#s in order to make aninformed /udgement as to whether the applicant is a fit and proper person

    b) +ake periodic (annual) enquiries in order to maintain checks andmonitoring after membership has been granted.

    c) #fter making appropriate enquiries, re/ect applications where theapplicant or member is considered not to be a fit and proper person

    d) #fter making appropriate enquiries, revoke membership where theapplicant or member is no longer considered to be a fit and properperson

    e) #pplications will be re/ected and membership will be revoked if anapplicant or a member has been convicted or cautioned for a seriousarrestable offence including (but not limited to)*

    +urder

    +anslaughter

    eath by reckless driving

    ape

    0idnapping

    'irearms offences

    Hostage taking

    Hi/acking or torture

    f) e/ect applications or revoke membership if a person has beenconvicted of offences that are less serious than those listed in paragraph(e) above if these are offences against the person or property, oroffences which involve elements or acts of dishonesty, corruption,substantial financial gain or serious loss to anyone (including theft, fraudand deception), which resulted in a prison sentence within the last 1years.

    g) 2n all others cases where an offence has been committed, take intoaccount*

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    Appendix 1

    the relevanceof the offence to the role of the E#,

    the seriousnessof that offence

    whether there is anysignificant patternof offending and

    ho" recentlythe offence was committed.

    This &cheme will respond promptly to enquiries from other accreditation schemes to confirm themembership status and disciplinary record of any former member. # service level of %3 workingdays will be achieved for this purpose.

    1.# $perational% recording and reporting proceduresEvery applicant will provide full disclosure on &orm &A'((1 )Application &orm*that includes (but isnot limited to) the following and submit the required documents*

    %. 'ull name (including maiden name where appropriate)4. ate of -irth5. 6ational 2nsurance 6umber3. opy of 7assport and8or photographic driving licence1. opy of -ank &tatement89tility -ill(s)

    :. etails of residence and proof over past 1 years;. 7roof of vocational qualification (iploma in omestic Energy

    #ssessment8Home 2nspection). isclosure of any other issues that may be material consideration when

    considering the application including (but not limited to) disqualifications,refusals of applications and other financial and personal matters

    %%. 7erson and business references%4. 'ee for application of ?%41.>>@vat%5. 'ee for +embership of the &cheme of ?4>>@vat

    %3.&igned declaration of +embership including agreement to maintain

    membership requirementsA adhere to odes of onducts etc. &orm &A'((+)Membership ,eclaration*

    2nformation gathered from the #pplication 'orm will be assessed and &orm &A'((3 )-nternaleport*generated. The eport will indicate the following*

    %. #cceptance of the #pplication B this will indicate that the required criteria hasbeen met and the #pplicant will move to the egistration stage of the processwhen &orm &A'((# )egistration*will be completed

    4. +embership will only be offered to applicants who have recognisedvocationally qualified. The recognised qualification will be issued by an

    #warding -ody approved by the Cualifications and urriculum #uthority (C#)and will satisfy the 6ational Dccupational &tandards (6D&)

    5. 7rovisional #cceptance of the #pplication B this will indicate that the#pplication has met the required criteria based on the information provided butfurther information is needed in order to move on to the egistration process.The #pplicant will be advised of any deficiencies8shortfalls in the #pplicationand what is needed to move on to egistration on 'orm &A'((/ )0rovisionalAcceptance*

    3. e/ection of the #pplication B The #pplicant does not meet the criteria for fitand proper person and will be informed for the reason for re/ection on 'orm&A'(( )e2ection*

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    1. hen 'orm &A'((# )egistration*has been completed, the applicants nameand details will be entered onto the egister of +embers and &orm &A'(()Certificate of Membership* will be issued.

    :. #t the same time, the applicants name will be added to the online register thatis available on www.fabiancertification.com

    ;. The online register will be maintained with a listing of all current members. The

    register will be accessible to anyone who wishes to establish the legitimacy ofany member claiming to be an accredited member.#ll members will have to complete 'orm &A'((4 )Annual evie"* by everyanniversary (annual) of their registration requesting full disclosure of changesthat may have occurred since they submitted &orm &A'((1 )Application &orm*with the latest riminal ecords -ureau (-asic isclosure) eport. &orm&A'((4 will include a request for information relating to all claims and

    complaints that have been received and outcome. The member will also berequired to pay the annual review of ?%1>@vat.

    %%.The members application for review will be considered to ensure they remainfit and proper. Dnce it is determined that the member remains fit and proper,&orm &A'((5 )ene"al*

    %4.here there are issues relating to renewal, &orm &A'((5 )0rovisional evie"*will enable the member to continue practicing but will be required to providefurther information within %3 days that will satisfy the &cheme of their remainingfit and proper. #fter satisfactory review of any further requests, 'orm '#->>=will be issued. here there are problems, members may be suspended and&orm &A'(1( )Suspension 6otice* issued or revoked and &orm &A'(11)evocation*issued

    1./ Code of Conduct

    This document is the ode of 7ractice (the ode) for omestic Energy #ssessors that must befollowed by all +embers of this #ccreditation &cheme. 2t sets out the standards of conduct that ise$pected of all +embers and comprises part of the wider requirements of +embers that includesregistration, renewal and disciplinary procedures.

    #.% This ode of onduct establishes obligations on all +embers of this #ccreditation &chemeand may be different from codes of ethics or other standards published elsewhere. here theobligations conflict with obligation in law, then the law will take precedence.

    #.4 +embers should recognise and acknowledge their duty to the wider responsibilities that theirrole and responsibility owes to those affected by their work and way in which this is carried out.+embers will be required to maintain and continually improve their skills and standards and actwith integrity and honesty.

    #.4 2n recognising their obligations to their customers as well as the public and businesses thatmay rely on their work, +embers will be required to remain informed on issues affecting theirroles and responsibilities and as knowledgeable e$perts in their field, assist this #ccreditation&cheme to eliminate practices that may bring into disrepute the profession of omestic Energy

    #ssessors.

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    #5. +embers shall preserve confidential information that they may come across and shall notknowingly during, or following completion or termination of their obligations with clients*

    a) reveal clients confidential informationb) use confidential information to the disadvantage of clientsc) use confidential information for the +embers own direct or indirect benefit

    This does not prevent +embers disclosing any information if required to do so to the appropriateauthorities in cases where criminal activities are suspected or by ordered by the ourts.

    #.3 +embers shall cooperate with this #ccreditation &cheme in all matters including thoserelated to, but not limited to, investigations, discipline, dismissal of +embers and othercommissions relating to conduct pre/udicing the professional status and reputation of omesticEnergy #ssessors.

    #.1 +embers shall place the integrity of the profession of omestic Energy #ssessors and theinterests of clients above their own personal interests.

    #:. +embers owe a responsibility to the government. 2n this respect, a member should alwaysbear in mind the member is governed by the law, regulations, and decisions that make up their

    field of professional practice. They should ensure they are upFtoFdate with all statutoryrequirements and regulations as they are published, amended and8or updated from time to time.

    #.; +embers play an important role in shaping the attitude of the public towards voluntarycompliance with the applicable laws. They should ensure that they maintain public confidence inthe roles and responsibilities they are required to undertake.

    0ersonal and 0rofessional Standards-.% 2nspectors shall only perform services and e$press opinions based on genuine conviction andonly within their areas of education, training, and e$perience. They shall remain familiar andmaintain minimal skills as set out in the 6ational Dccupational &tandards for omestic Energy

    #ssessors.

    -.4 +embers shall be ob/ective in their reporting and not knowingly understate or overstate thesignificance of reported information that will be presented in Energy 7erformance ertificates.

    -.5 +embers must not unlawfully or un/ustifiably discriminate against any individual in theirpractice. They must not discriminate against any individual on the basis of gender, race ordisability or allow their views of the lifestyle, culture, belief, colour, gender, se$uality or age ofothers to pre/udice their professional practice and relationships.

    -.3 +embers shall perform services only in areas of their competence. +embers shall undertaketo perform assignments only when qualified by education or e$perience and shall use particularcare and good /udgment to achieve and maintain independence and ob/ectivity.

    -.: +embers shall use particular care in determining applicable any fiduciary duty and shallcomply with such duty as to those persons and interests to whom it is owed.

    -.; # member shall not

    (%) commit a criminal act that upon conviction materially reflects adverselyon his honesty, trustworthiness or fitness as a financial analyst in otherrespects, or(4) engage in conduct involving dishonesty, fraud, deceit ormisrepresentation.

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    Appendix 1

    -.< +embers will use reasonable care and e$ercise independent professional /udgment whenconducting assessments and making recommendations, taking actions, and engaging in anyprofessional activities.

    -.= +embers must use reasonable care and /udgment to achieve and maintain independenceand ob/ectivity in their professional activities. +embers must not offer, solicit, or accept any gift,benefit, compensation, or consideration that could be construed to or to compromise their ownindependence and ob/ectivity.

    Confidentiality 7 Conflicts of -nterest.% +embers shall disclose to customers and clients all material conflict of interest that couldreasonably be e$pected to impair their ability to render unbiased and ob/ective advice. +embersmust ensure that such disclosures are prominent, are delivered in plain language, andcommunicate the relevant information effectively.

    .4 +embers shall disclose to their employer(s) all matters that could reasonably be e$pected tointerfere with their duty to the employer, or with their ability to render unbiased and ob/ectiveadvice.

    .5 +embers shall also comply with all requirements as to disclosure of conflicts of interestimposed in law and by rules and regulations of organisations governing the activities of omesticEnergy #ssessors activities and shall comply with any prohibitions on their activities if a conflict ofinterest e$ists.

    .3 +embers must disclose to their employer, clients, and prospective clients, as appropriate,any compensation, consideration, or benefit received from, or paid to, others for therecommendation of products or services. +embers shall not accept compensation from morethan one party for the same services, or for services pertaining to the same pro/ect, unless thecircumstances are fully disclosed to and agreed to, by all interested parties.

    .1 +embers shall not solicit or accept gratuities, directly or indirectly, from contractors, their

    agents, or other parties dealing with their clients or employers in connection with work for whichthey have recommended without disclosure and agreement with clients.

    -nsurance+embers must ensure that all Energy 7erformance ertificates undertaken by them are coveredby adequate and appropriate indemnity insurance cover. 7rofessional indemnity insurance (722)policies provide cover for practitioners against claims for professional negligence or loss throughfraud or dishonesty.

    .% 722 should provide cover in respect of all civil liability incurred in connection with the conductof a firms business by the partners (or members and designated members of a limited liabilitypartnership), directors or employees, and '"2 must include cover against any acts of fraud ordishonesty by any partner, director or employee in respect of money or goods held in trust by a

    firm. The detailed provisions for professional indemnity insurance are set out in the "7s.

    .4 7ractitioners are required to provide details of their 722 and '"2 policies when applying for, orrenewing, certificates8licences. 7ractitioners must keep records of insurance claims made underthe policies, and these records, and the policy itself, may be inspected by ##.

    .5 Those ceasing to practise must make arrangements for the continued e$istence of 722 and'"2 for a period of si$ years. This is due to the fact that claims can be made at a later date forwork undertaken whilst a member was in practice.

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    .3 esponsibility for obtaining adequate cover lies with an individual practitioner and may beeffected with any reputable insurance company or underwriter.

    Advertising6o other form of advertising can be more effective than +embers conducting themselves in aprofessional manner that will earn them a reputation of trust and endorse their abilities. The&cheme recognises that +embers will wish to advertise professional attainment as well asservices that are offered. However, +embers must ensure that the following requirements aresatisfied*

    E.% +embers shall not falsify or permit misrepresentation of their academic or professionalqualifications or e$perience.

    E.4 +embers may advertise professional services in a way that does not contain misleadinglanguage or is in any other manner that is derogatory to the profession of omestic Energy

    #ssessors.

    E.5 The &cheme requires +embers to advertise truthfully and honestly services offered ande$pertise advertised. They shall always comply with national standards and must be legal. #ll

    advertisement shall always include the +embers !icence 6umber issued by the &cheme andmust include the +embers name as well as trading8company name and telephone number.

    E.3 +embers shall advertise any change of trading circumstances including address, telephoneand other contact details.

    E.1 +embers must not knowingly make any misrepresentations relating to their professionalservices, recommendations, actions, or other professional activities.

    E.: #dvertising, marketing, and promotion of +embers services or qualifications shall not befraudulent, false, deceptive, or misleading.

    E.; +embers shall report any incidents of substantive and willful violations of other +embers of

    this ode to the &cheme.

    Complaints 0rocedure'.% omestic Energy #ssessors must participate in a complaints handling system as prescribedby the #ccreditation &cheme.

    %5.4 omestic Energy #ssessors must ensure that*%5.4.% complaints are initially acknowledged in writing, and the acknowledgement setsout a likely timescale for resolving the complaintA%5.4.4 there is a named individual who is responsible for complaints and who has theauthority to resolve complaints, if appropriateA and%5.4.5 complainants are informed that if they want to take their complaint further, thecomplaint can be referred to a #ccreditation &cheme complaints handling process.

    'or the purposes of this policy, a complaint is deemed to be a clear e$pression of dissatisfactionwith any aspect of the service provided by 2T &ervices. The policy is applicable to both internaland e$ternal customers of the 9niversity. onfidentiality will be observed wherever possible, butwe cannot respond to anonymous complaints

    &hould you have a complaint, you should take it up with the person or section

    dealing with your particular issue in the first instance. This can be done in

    person, by telephone, eFmail, fa$ or letter. +ost complaints can be dealt with

    satisfactorily in this informal way, within a short timescale.

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    hen any complaint is logged with 2T &ervices a unique reference number

    (ticket number) should be provided by the 2T &ervices staff member

    (automatically for email). This is a formal reference with 2T &ervices for your

    call and under which all dealings on your call will be logged. This reference

    number may be the same reference number given for the initial service

    requestA this will keep the details of the service request and the complainttogether.

    &hould you find that your complaint has not been dealt with to your

    satisfaction, the person dealing with your complaint will be able to give you the

    name of a more senior person, who you can contact.

    hen contacting this person, you should provide them with as much

    information as possible about the nature of the complaint. 7lease supply as

    many of the following details as possible*

    any 2T &ervices ticket number you have

    when the issue first arose, referring to any communication you have already had

    on the matter

    specify in what way the contact with the original section in 2T &ervices has failed

    to provide a satisfactory response.

    e will endeavour to provide a response within %> working days of receiving your complaint,

    or, if the matter is particularly comple$, you will be given an indication of how the matter will be

    taken forward, and when it is e$pected to be resolved.

    C0,8999".% Engineers shall continue their professional development throughout their careers, and shallprovide opportunities for the professional development of those engineers under their

    supervision.

    Engineers should keep current in their specialty fields by engaging in professional practice,participating in continuing education courses, reading in the technical literature, and attendingprofessional meetings and seminars.

    0ublicityeasonable access should be made available for those wishing to study this ode of onduct.

    H.% +embers must make this ode available to a member of the public upon request.

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