PARKWAYHEALTHFOR QUALITY HEALTHCARE

contents

About ParkwayHealth 01

A New Frontier of Clinical Care 03

Milestones and Numerous Firsts 04

Gleneagles Hospital 05

Mount Elizabeth Hospital 06

Parkway East Hospital 07

ParkwayHealth’s Clinical Programmes 08

Heart & Vascular 09

Musculoskeletal 10

Neuroscience 11

Oncology 12

Surgery 13

Transplant & Cellular Therapy 14

Women & Children 15

ParkwayHealth’s Other Specialities 16

ParkwayHealth Patient Assistance Centre 17

Clinical Outcomes 19

Global Footprints

Our team of specialists is ready to provide medical solutions supported by our comprehensive infrastructure, located in our network of healthcare services all over the world. As we aspire to lead in the industry in value-based integrated healthcare, we seek towards having quality clinical, service and operational outcomes. This way, we know that we are making a difference in people’s lives.

an extensive range of quality healthcare services for our patients’ every need.

Quality

We pride ourselves in offering more than patient care; we create a total patient experience fit for our distinguished clientele. A long-lasting relationship is thus forged, as our services continue to earn trust and recognition, the very day patients entrust us to serve them. Strong bonds are also fostered day to day amongst our team as we work harmoniously towards our vision.

A mutually rewarding relationship.

RELATIONSHIP

COMPREHENSIVEOur aspiration to be a leading global healthcare provider has taken us meticulous steps to ensure that our healthcare provision is a holistic one. This defines our service as one that integrates all the crucial aspects of healthcare such that our patients need to look no further for medical solutions.

A comprehensive service that integrates value for patients.

PARKWayHealth

yourqualityMEDICAL SERVICEPROVIDER

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ParkwayHealth

Committed to improving the lives of others through quality patient care.

About ParkwayHealth

Parkwayhealth’s Hospitals and Medical Centres

SINGAPORE• Gleneagles Hospital • Mount Elizabeth Hospital• Parkway East Hospital

BRUNEI• Gleneagles JPMC

CHINA• Gleneagles Medical & Surgical Centre • Hong Qiao Medical Centre• Jin Qiao Medical & Dental Centre• Mandarine City Medical Centre• Shanghai Centre Medical & Dental

Centres• Specialty & Inpatient Centre

INDIA• Apollo Gleneagles Hospital, Kolkata

MALAYSIA• Gleneagles Intan Medical Centre,

Kuala Lumpur• Gleneagles Medical Centre, Penang• Pantai Hospital Ampang• Pantai Hospital Ayer Keroh• Pantai Hospital Batu Pahat• Pantai Hospital Cheras• Pantai Hospital Klang• Pantai Hospital Kuala Lumpur• Pantai Hospital Ipoh• Pantai Hospital Penang• Pantai Hospital Sungai Petani

ParkwayHealth is one of the leading providers of private healthcare services in Asia. This reputation is the result of quality clinical outcomes and comprehensive care, made achievable with an extensive network of hospitals, integrated healthcare facilities and over 40 years of experience in hospital development.

ParkwayHealth operates three hospitals (Gleneagles Hospital, Mount Elizabeth Hospital and Parkway East Hospital) and several medical centres in Singapore, where specialist care is effectively administered in one place. Its medical services and facilities house more than 3,400 beds and 1,200 accredited specialists. In order to reach out to an international pool of patients, ParkwayHealth also operates more than 35 ParkwayHealth Patient Assistance Centres (PPAC) worldwide.

ParkwayHealth seeks to be the global leader in value-based integrated healthcare. Leveraging on its pursuit for excellence in patient care, comprehensive clinical programmes and facilities, ParkwayHealth strives to meet patients’ standards through quality healthcare.

Benchmarking Against the BestAt ParkwayHealth, there is a continuous drive for quality. The effort in providing quality patient care has been recognised as all three hospitals under ParkwayHealth are accredited by Joint Commission International (JCI), a US-based standard for patient and staff safety that is recognised worldwide.

Medical TechnologyParkwayHealth’s specialists work within an advanced clinical and technological environment. To achieve quality clinical outcomes in many specialist fields such as living donor liver transplants, haematology, heart and vascular procedures, cancer treatment and in vitro fertilisation, ParkwayHealth continues to invest and leverage on medical technology for effective treatments.

Imaging ServicesThe Medi-Rad Associates Ltd network is one of the leading radiology and imaging providers in Singapore. Providing a comprehensive range of diagnostic and therapeutic radiology services, Medi-Rad currently operates a network of 12 specialist radiology clinics in Singapore, including imaging centres in Gleneagles Hospital, Mount Elizabeth Hospital and Parkway East Hospital. It also runs a Nuclear Medicine and PET Centre, CT Centre and MRI Centre in Mount Elizabeth Hospital.

Laboratory ServicesParkway Laboratory Services Ltd has laboratories on the premises of ParkwayHealth’s three hospitals, a satellite outpatient laboratory located in Novena Medical Centre and a reference laboratory located in Ayer Rajah Crescent, which also houses its headquarters. It provides diagnostic laboratory services to inpatients and outpatients at the three hospitals, as well as other medical practitioners who operate within and outside of the hospitals’ medical centres.

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A new frontierof clinical care

ParkwayHealth will unveil a new standard for healthcare in 2012 with its new hospital and specialist centre in Novena.

Located in the centre of Singapore’s medical hub, the hospital will feature an array of user-friendly facilities that include more than 200 physician suites, 333 patient beds, ample parking facilities, outpatient speciality centres and aerial gardens. ParkwayHealth’s new hospital and specialist centre will reinforce Singapore’s reputation for delivering world-class medical services and best-practice standards for quality patient care.

A few key features:• 333 patient beds• More than 200 physician suites• Ample parking facilities• Located in Singapore’s medical hub• Outpatient speciality centres

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milestonesand numerous Firsts

ParkwayHealth is an established institution in the field of private healthcare. The achievements listed are a testament to ParkwayHealth’s efforts in healthcare.

• First private healthcare group in Singapore to attain the prestigious Joint Commission International (JCI) accreditation for all its hospitals – Gleneagles Hospital, Mount Elizabeth Hospital and Parkway East Hospital

• First in Southeast Asia to have a fully integrated private centre for liver transplant at Gleneagles Hospital

• First private medical centre in Asia to successfully operate on the 100th living donor liver transplant patient

• First in Southeast Asia to install and use the Positron Emission Tomography – Computed Tomography (PET-CT) scanner, a highly advanced diagnostic tool for scanning tumours

• First medical provider in Southeast Asia to deploy the TomoTherapy® Hi Art System, an advanced integrated cancer treatment system

• First in Asia (outside Japan) to install the Aquilion ONE 320-slice CT Scanner – an advanced scanning machine that has the ability to image an entire organ in a single rotation

• First private medical provider in Southeast Asia to acquire the da Vinci Surgical System – an ‘intuitive’ laparoscopic surgical robot that integrates robotic advancements and computer-enhanced technology with the surgeon’s skills

• First in Asia to successfully perform closure of atrial septal defects using the Amplatz Occluder

• First in Asia to successfully perform laparoscopic assisted ventricular peritoneal placement on a newborn

• First in Southeast Asia to use the state-of-the-art Robotic SurgiScope for neurosurgery, ear, nose & throat (ENT) and spinal surgeries

• First in Singapore to successfully perform a closure of ventricular septal defect

• First in Singapore to pioneer the redesign of inpatient admission and discharge process through Work Redesign

• The first sextuplets in Southeast Asia were born at Gleneagles Hospital

• First in Singapore to perform open heart surgery and neurosurgery

• First in Asia to successfully perform a cardiomyoplasty procedure and transmyocardial revascularisation procedure with the heart laser

• First to establish a Nuclear Medicine Centre in the private sector

• First to initiate Continuing Medical Education programmes for doctors. These programmes enable them to keep up with advanced techniques and to remain at the forefront of the fast-changing world of medicine

• First in Asia to introduce butler and concierge services for patients

• First in Asia to install the Symbia TruePoint SPECT•CT – a diagnostic modality which combines SPECT (Single Photon Emission Computed Tomography) and diagnostic Computed Tomography

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gleneagleshospital

Our Facilities & Services

Emergency • 24-Hour Accident & Emergency and Outpatient Unit

Inpatient Facilities • 9 Wards• 272 beds, including: - 1 Intensive Care Unit with 20 beds - 1 Delivery Suite with 13 delivery rooms - 1 Neonatal Intensive Care Unit with 14 cots - 1 Day Ward with 30 beds - 1 Liver Ward with 7 intensive care beds, 6 single rooms and 4 two-bedded rooms• 1 Major Operating Theatre with 12 operating

rooms

Specialist & Specialised Services• Andrology • Apheresis Unit • Cardiology • Cardiothoracic Surgery • Clinic for Blood Disorders and Research • Day Surgery • Diagnostic and Interventional Radiology

Services

• Dietary Services • Emergency Care • Endoscopy Centre • Epilepsy Monitoring • General Surgery • Health Screening Services • Intensive Care, Neonatal Intensive Care, High

Dependency Units • In Vitro Fertilisation (IVF) Centre • Liver Transplant Centre • Maternity Care (Obstetrics) • Medical, Surgical, Paediatric, Obstetrics and

Gynaecology Wards • Minimally Invasive Surgery (MIS) • Neurology and Neurosurgery • Nippon Medical Care • Pain Management Service • Parkway Cancer Centre • Parkway Eye Centre • Parkway Liver Centre • Pharmacy Services • Rehabilitation Therapy Services • Renal Dialysis Centre • Sleep Disorders Centre • Sports Medicine and Lifestyle Centre

Diagnostic Services • Ambulatory Blood Pressure (ABP) • Ambulatory Electrocardiogram (Holter

Monitoring) • Diagnostic Echocardiography (Doppler and

Colour Doppler) • Electrocardiogram (ECG) • Electroencephalogram (EEG)

Imaging Services • Bone Mineral Densitometry • Cardiology Interventional Services • Computed Tomography (CT) Scan • Contrast Examinations • Diagnostic Plain Film Radiography • Fluoroscopic Examinations • Interventional Services - Angiography - Stenting • Lithotripsy • Mammography (Breast Imaging) • Magnetic Resonance Imaging (MRI) • Ultrasound Scan • Urodynamic Studies

This private hospital is located in one of Singapore’s prime residential areas and is close to the heart of the local shopping district. Providing a wide range of medical and surgical services within various clinical disciplines, this 272-bed hospital is not only backed by advanced facilities and equipment, it also functions on innovative communication and information technology tools. The healthcare professionals here pride themselves on having a ‘heart’ towards their jobs. Gleneagles Hospital is JCI accredited, and has achieved a Singapore Quality Class certification. These milestones reflect the organisation’s commitment towards being a quality healthcare provider.

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Mount elizabethHospital

Our Facilities & Services

Emergency• 24-Hour Accident & Emergency

Inpatient Facilities• 15 Wards• 357 beds, including: - 1 Intensive Care Unit with 24 beds - 1 High Dependency Unit with 10 beds - 1 Delivery Suite with 8 delivery rooms and

a 4-bed first stage room - 1 Neonatal Intensive Care Unit with 12 cots • 1 Major Operating Theatre with 12 operating

rooms and 1 dedicated to In Vitro Fertilisation

Specialist & Specialised Services• Anaesthesiology• Apheresis Unit• Behavourial & Health Services - Neuro-Psychological• Cardiology & Cardiothoracic Surgery• Critical Care, Neonatal Intensive Care, High

Dependency Units• Dietary Services• Endocrinology• Endoscopy Centre• Gastroenterology• General & Hepatobiliary Surgery• Geriatric Medicine

• Haematology & Stem Cell Transplant Centre• Health Screening Centre• Internal Medicine• Laboratory Services• Medical Oncology• Minimal Access Surgery• Mount Elizabeth Fertility Centre• Neonatalogy• Neurology and Neurosurgery• Obstetrics & Gynaecology• Ophthalmology• Orthopaedic Surgery• Ortorhinolaryngology (Ear, Nose & Throat)• Paediatric Medicine & Surgery• Parkway Cancer Centre• Pharmacy Services • Plastic Surgery• Prosthetic Dentistry• Psychiatry• Rehabilitation Medicine & Therapy Services• Renal Dialysis Centre• Renal Medicine• Respiratory Medicine• Rheumatology• Robotic Surgery• Therapeutic Radiology• Tropical Medicine• Urology

Diagnostic Services• Electrocardiogram (ECG) - Ambulatory Blood Pressure (ABP) &

Electrocardiogram - Resting & Exercise Echocardiography• Electroencephalogram (EEG)

Imaging Services• Cardiovascular Services - Angiography - Electrophysiological Study - Stenting• Computed Tomography (CT) Scan• Diagnostic Plain Film Radiography• Echocardiography• Fluoroscopic Examinations• Interventional Services - Embolisation - RF Ablation - Stenting - Vertebroplasty• Lithotripsy• Magnetic Resonance Imaging (MRI)• Mammography (Breast Imaging)• Positron Emission Tomography & Nuclear

Medicine• Ultrasound Scan

In the heart of Singapore’s prime shopping district at Orchard Road, lies one of Asia’s largest concentration of cardiologists, cardiac surgeons, neurologists and neurosurgeons. Mount Elizabeth Hospital is a one-stop hub for various medical and surgical services. Offering a spectrum of services and backed by advanced technology, Mount Elizabeth Hospital has received accreditation of quality care – the Joint Commission International (JCI). The 357-bed hospital has also acquired the Singapore Quality Class certification.

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Parkway eastHospital

Our Facilities & Services

Emergency • 24-Hour Accident and Emergency

Inpatient Facilities • 3 Wards • 118 beds, including: - 1 Super VIP Suite - 1 Day Surgery Ward with 8 beds - 1 Intensive Care Unit with 7 beds - 1 Neonatal Intensive Care Unit with 14 cots • 1 Operating Theatre with 5 operating rooms • 1 Delivery Suite with 5 delivery rooms and a 2-bed first stage room

Specialist & Specialised Services • Cardiology • Dermatology • Dietary Services • Executive Health Screeners • General Surgery • Hand Surgery • Internal Medicine • Neurology & Neurosurgery • Obstetrics & Gynaecology • Ophthalmology • Orthopaedic Surgery • Otorhinolaryngology (Ear, Nose & Throat) • Paediatric Medicine • Pharmacy Services • Plastic & Reconstructive Surgery • Psychiatry • Rehabilitation Therapy Services • Renal Medicine • Urology

Diagnostic Services • Ambulatory Blood Pressure (ABP) • Ambulatory Electrocardiogram (Holter Monitoring) • Electrocardiogram (ECG)

Imaging Services • Bone Mineral Densitometry (BMD) • Computed Tomography (CT) Scan • Magnetic Resonance Imaging (MRI) • Mammography (Breast Imaging) • Ultrasound

Parkway East Hospital serves on the eastern coast of Singapore, with a facility of 118 beds. The general acute care hospital has a comprehensive range of clinical specialities and sub-specialities, including Obstetrics & Gynaecology, General Surgery, Orthopaedics, Ear, Nose & Throat (ENT) and Ophthalmology. Various ancillary services such as rehabilitation therapy and imaging are also available. Patients are served by a team of caring doctors and nurses who are passionate about their roles. Testifying to the organisation’s commitment towards excellence, the Parkway East Hospital is awarded with a JCI accreditation and a Singapore Quality Class certification.

PARkwayhealth’sclinical programmes

A holistic approach results in a comprehensive patient care model

OUR CLINICAL PROGRAMMES

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ParkwayHealth’s clinical programmes are tailored for patients to experience holistic and comprehensive care under a team of specialists. With more than 1,200 accredited specialists covering over 40 multi-disciplinary specialities, patients can expect quality care, and be assured of our integrated facilities and expertise which are grounded in good clinical practice.

• Heart & Vascular• Musculoskeletal• Neuroscience• Oncology• Surgery• Transplant & Cellular Therapy• Women & Children

parkwayhealth’s Clinical programmes

heart & Vascular

Our strategy to an effective and efficient Heart & Vascular Programme is to house one of Asia’s largest concentration of cardiologists and cardiothoracic surgeons under one roof. With a hub of cardiac specialists, ParkwayHealth is able to handle complex diseases of related nature. This team is supported by quality nursing care and medical technology. Within the hub, there is a host of services for preventive care, screening, advanced diagnostic tests, invasive and non-invasive procedures. Also offered is post-operative management, cardiac rehabilitation and a full range of surgical programmes.

ParkwayHealth is one of the leaders in medical technology. We are amongst the first in Singapore to pioneer practices in Cardiomyoplasty, Stem Cell Transplant Thorascopic Atrial Fibrillation Surgery and Robotic Surgery, while our cardiothoracic surgeons are part of the pioneers to do Minimally Invasive Direct Coronary Artery Bypass Graft and Off Pump Coronary Artery Bypass Graft.

Our Services

Heart Screening Procedures• Chest X-ray• Electrocardiogram (ECG)• Stress Test

Non-Invasive Procedures• 320-slice Cardiac CT Angiography• Ambulatory Blood Pressure Monitoring• Cardiac Calcium Scoring• Cardiac Magnetic Resonance Imaging (MRI)• Functional Nuclear Myocardial Perfusion Imaging - Computed Tomography – (SPECT) Technetium/Sestamibi - Computed Tomography Fusion Positron

Emission Tomography (PET) – Rubidium-82

- Nuclear Viability Studies - MUGA Scan LVEF Assessment• Holter Monitoring• Transthoracic Echocardiogram

Invasive Procedures• Coronary Angiogram• Electrophysiological Study• Left & Right Heart Studies• Transesophageal Echocardiogram (TEE)

Interventional Procedures• Bi-Ventricular Pacing for Heart Failure• Defibrillator (AICD) Implantation• Pacemaker Implantation• Percutaneous Coronary Intervention• Radiofrequency Catheter Ablation of

Arrhythmias• Thoracic Aortic Valvular Surgery &

Endovascular Aneurysm Repair

Surgical Procedures• Heart - Aortic Surgery - Coronary Artery Bypass Graft (CABG) - Device Closure of Cardiac Septal Defects - Endoscopic Vein & Radial Artery Harvesting - Endovascular Stenting (Open Heart Method) - Heart Valve Repair/Replacement - Paediatric/Congenital Heart Repair

Surgery - Percutaneous Closure of Ductus Arteriosus

- Robotic Heart Surgery - Surgery for Atrial Fibrillation - Surgery for Heart Failure - Transmyocardial Laser Revascularisation• Lung - Chest Tumours - Chest Wall Reconstruction Pectus

Deformalties (Pigeon & Sunken Chest) - Lung Cysts - Lung Lobectomy - Lung Tumours - Video-Assisted Thoracoscopic - Tracheal Surgery (Tumours, TB Reconstruction)• Vascular - Arterio Venous Fistula for Kidney

Dialysis (Connecting Artery & Vein) - Carotid Endarterectomy & Stenting - Laser Surgery for Varicose Veins - Limb Salvage for Critical Leg Ischaemia - Peripheral Vascular Bypass &

Reconstruction Surgery

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parkwayhealth’s Clinical programmes

musculoskeletal

Musculoskeletal injuries and disorders are commonplace and they range from sport injuries to joint replacement. As the nature of such ailments is complex, it takes a multi-disciplinary team of specialists to effectively treat and diagnose the problem. ParkwayHealth’s approach is to have an all-rounded cluster of professionals – orthopaedic surgeons, nurses, physiologists and occupational therapists – to provide quality care in this area.

We adopt minimally invasive techniques that reduce trauma and scarring and yet can improve the rate of success. These have been applied to treat common orthopaedic conditions as well as spinal problems. Such computer ‘navigated’ surgery allows for greater precision which is especially paramount when it comes to organs that are harder to access.

Our Services

• Adult Reconstructive & Joint Replacement Surgery

• Children Orthopaedics• Computer Guided/Navigated Surgery• General Orthopaedics & Trauma• Hand & Reconstructive Microsurgery • Hand Surgery• Limb Lengthening (Fitbone & ISKD

technology)• Minimally Invasive Surgery (MIS)• Paediatric Orthopaedics & Trauma• Prosthetics & Orthotics• Rehabilitation• Rheumatology• Spinal Surgery• Sports Medicine• Stem Cell Therapy

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parkwayhealth’s Clinical programmes

neuroscience

Hundreds visit ParkwayHealth each year to seek treatment for stroke, brain trauma, epilepsy, sleep disorders as well as neck and spine conditions. This is because there is a professional team amongst us that consists of specialists in neurology, stroke neurology, neurosurgery, radiology and trauma, amongst others. Patients entrust their recuperation journey to us as we take them from start to recovery.

Tailoring to suit patients who opt to recover in the comfort of their own home, we provide a range of Neuro-Rehabilitation Therapy services. This is a specially designed regime to suit individual patient’s recovery needs. Apart from having a ready team and fitting programmes, our treatment procedures are backed by advanced technology, allowing patients to have better clinical outcomes.

Our Services

Diagnostic Procedures• Computed Tomography (CT) Scans• Digital Subtraction Angiography (DSA)• Electroencephalogram (EEG)• Electromyogram (EMG)• Magnetic Resonance Imaging (MRI)• Positron Emission Tomography (PET) Scan

Neurological Surgery• Brain & Spinal Surgery• Neurovascular Surgery• Robotic Surgery

Neuro Rehabilitation Therapy• Occupational Therapy • Physiotherapy• Speech Therapy

Stereotactic Radiosurgery/FractionatedStereotactic Radiotherapy• BrainLab Stereotactic Radiosurgery System• Gamma Knife Radiosurgery• TomoTherapy®• X-Knife Stereotactic Radiosurgery System

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parkwayhealth’s Clinical programmes

oncology

Cancer is an emotionally, physically and psychologically straining disease. This is why ParkwayHealth assigns qualified oncologists to lead a medical team of nurses and counsellors to provide a holistic care environment for patients.

Our Parkway Cancer Centre is committed to providing integrated treatment of cancers in a safe and comfortable setting.

A multi-disciplinary team is there every step of the way. Specialists in medical, surgical, radiation, haematological and paediatric oncology work hand in hand with nurses, as well as palliative and para-medical professionals to determine and deliver treatments best suited for each patient.

Our Services

CanHOPE

• Patient Counselling • Patient Education • Psychosocial & Emotional Support

Cancer Research & Development

Cancer Screening • Cancer Diagnostic Screening• Cancer Risk Assessment

Cancer Treatments • All types of Cancer including Solid Tumours• Chemotherapy Treatment • Paediatric Oncology• Radiotherapy Treatment (including the use

of TomoTherapy® Hi Art System)• Surgical Treatment

Home Care & After Care Services

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parkwayhealth’s Clinical programmes

Surgery

A surgery requires a multi-disciplinary team of specialists (comprising but not limiting to gastroenterologists, nephrologists, allied health and laboratory staff) to enable the surgeons to arrive at the right diagnosis and conduct the right type of surgery. Our surgical teams are trained in specific sub-specialisations, bringing the entirety of a surgical programme under one roof. Our Surgery Programme covers eye, ear, nose, head and neck, gastrointestinal surgery and urology.

We are the first private medical provider in Southeast Asia to acquire the da Vinci Surgical System – an ‘intuitive’ robotic laparoscopic system that integrates robotic advancements and computer-enhanced technology with the surgeon’s skills. Patients are thus assured of greater surgical precision with better clinical outcomes.

Our Services

General Surgery• Breast-related Procedures • Gallbladder, Spleen, Adrenal and Pancreatic Procedures• Gastrointestinal Disorders • Intestinal Procedures• Liver and Biliary Procedures • Upper Gastrointestinal Procedures

Lymph Node Surgery

Male Infertility

Ophthalmology• Cataract Surgery & Implant Service • Children’s Eye Disorders & Childhood Myopia • Corneal Transplantation & External Diseases • General Eye Examination

• Glaucoma Service • Inflammatory Eye Diseases • Neuro-Ophthalmology • Oculoplastic Service & Surgery • Ophthalmic Pathology • Phakic Implant for Severe Myopia • Presbyopia Treatment • Paediatric Ophthalmology • Refractive Surgery & Myopia Treatment –

Epi-LASIK, LASIK• Vitreoretinal Diseases Management

Otorhinolaryngology• Allergy• Ear, Nose & Throat procedures• Head & Neck Procedures• Laryngology• Otology/Neuro-Otology• Paediatric Otolaryngology• Skull Base Surgery

Paediatric General Surgery

Skill-Based (General Surgery, ENT & Urology)• Minimally Invasive Surgery• Reconstructive & Therapeutic Surgery• Robotic Surgery• Single Incision Laparoscopic Surgery• Surgical Oncology

Urology• Andrology• Erectile Dysfunction• Kidney, Urether & Bladder – General Urology• Paediatric Urology • Prostate & Stone Disease Management & Surgery

Vascular Surgery

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parkwayhealth’s Clinical programmes

transplant &cellular therapy

Transplantation has been known to save lives. Continuous evolvement in research and pharmacology has now opened doors to transplantation which provides better and longer quality of life.

Haematopoietic and stem cell transplant, living donor kidney and liver transplants form the pillar of our Transplant & Cellular Therapy Programme.

ParkwayHealth is the first private hospital in Southeast Asia to perform a Living Donor Liver Transplant in 2002, and is the first fully integrated private centre for liver transplant and treatment in Southeast Asia.

With more than 18 years of experience in living donor kidney transplant, ParkwayHealth has helped many individuals, enabling them to enjoy full, active lives. With advances in pharmacology, we are able to undertake complicated cases.

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Haematopoietic and Stem Cell TransplantThis programme provides comprehensive transplantation care from infants to adults with both malignant, benign, genetic and/or blood disorders. This treatment procedure is applicable alone or in combination with other treatments such as leukaemia, solid tumours, thalassaemia, sickle cell anaemia, metabolic diseases, immune deficiencies and autoimmune diseases.

• Paediatric & Adult Stem Cell Transplant - Stem cell transplantation (bone marrow, peripheral blood or cord blood) - Autologous or allogeneic transplantation - Non-myeloablative allogeneic stem cell transplant (mini-transplant) - Chemotherapy administration - Immunomodulatory treatment - Enzyme replacement therapy - Targeted therapy treatment

Living Donor Kidney Transplant (LDKT)Scope of Complicated Transplant Treatment:• Blood Group Incompatible Transplant • Crossmatch Positive Transplant (sensitised group of patients)

Living Donor Liver Transplant (LDLT)• Adult Liver Transplantation • Paediatric Liver Transplantation

our scope of treatments

parkwayhealth’s Clinical programmes

women & Children

Our Women & Children Programme is tailored to provide coordinated care for women and children communities. Our spectrum of services spans from antenatal to postnatal care, tailored services for premature or ill babies and meeting their preventive, diagnostic and treatment needs.

ParkwayHealth provides obstetrical services to help women manage their high risk pregnancies, minimising their concerns so that they can look forward to a healthy pregnancy and increase their chances for healthy babies.

Our patient and family-centred care philosophy ensures that mothers and newborns receive high quality, compassionate care. With our advanced facilities and a multi-disciplinary team of specialists and dedicated nurses, we offer comprehensive support to all women, including those with the most delicate pregnancies and newborns. For specialised maternal and neonatal care, our hospitals are equipped with Intensive Care Units (ICU) to provide adult emergency care; Neonatal Intensive Care Units (NICU) to care for infants with complex medical problems; as well as blood transfusion services. We also operate the Parkway Cancer Centre to make comprehensive cancer care available for high risk pregnancies.

Our Services

Women • Obstetrics (Maternity Care) - Antenatal Care - Baby Massage Programme - Fertility/In Vitro Fertilisation (IVF)/ Assisted Reproductive Technology (ART) - High Risk Pregnancy - Lactation Consulting Service - Maternity Tour - Newborn Hearing Screening - ParentCraft Services - Pre-marital Screening - Prenatal Diagnostic Services• Gynaecology - Cervical Cancer - Fibroids - Menopause - Ovarian Cancer - Ovarian Cysts (Endometriosis) - Prolapse - Urinary Incontinence - Uterine Cancer

Children • Anaemia • Bleeding Disorder (Abnormality of Platelets) • Brain Cancer • Child Development - Attention Deficit Hyperactive Disorder

(ADHD) - Autism - Development Delays (Genetic Syndrome) - Dyslexia (Learning Difficulties) - Speech Delay• Congenital Heart Disease• Dental Services - Dental Caries (Tooth Decays/Hole in Teeth) - Flouride/Fissure Sealant - Gum Disease (Gingivitis) - Misalignment of Teeth (Interceptive/

Corrective Braces) - Oral Health Education - Teething Problems

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• Eye Services - Amblyopia - Incision & Drainage For Chalazion

(Growth in Eyelid) - Myopia - Squint Eye - Syringing & Probing (Checking for Tear

Duct) • Immunodeficiency • Kidney Reflux • Leukaemia • Lymphoma • Solid Tumours • Thalassaemia

parkwayhealth’sother Specialities

As a quality healthcare provider, ParkwayHealth seeks excellence at every step of the way, be it medical, interventional or diagnostic. This is why, apart from other key clinical programmes, ParkwayHealth also provides various specialities to cater to each individual, no matter what the case is.

Patients can expect an experienced and dedicated team of professionals when they choose to consult our specialists. Passionate about their course of work, our doctors and nurses are committed to seeking the best course of treatment for the patient, while ensuring that each individual is well taken care of.

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Anaesthesiology

Dermatology

Diagnostic Radiology

Emergency Medicine

Endocrinology• Diabetes• Glands & Hormones – Thyroid, Pancreatic,

Pituitary Glands Disorders• Management of Neuro Endocrine Tumours• Metabolic Disorders • Osteoporosis

Gastroenterology• Functional Gastrointestinal Disorders• Gallbladder, Bile & Pancreatic Disorder• Inflammatory Bowel Diseases• Interventional/Therapeutic Endoscopy• Liver Diseases – Hepatitis, Alcoholic, Fatty Liver, Liver Cancer• Nutrition & Access • Oesophageal Disorders

Geriatric Medicine

Infectious Diseases

Internal Medicine

Nuclear Medicine

Occupational Medicine

Pathology

Plastic Surgery

Psychiatry

Public Health Medicine

Rehabilitation Medicine

Renal Medicine

Respiratory Medicine• Asthma Management • Chronic Obstructive Pulmonary Diseases

(COPD) • General Respiratory Disorders• Interventional/Therapeutic Bronchoscopy • Lung Infections• Nontuberculous Mycobacteria (NTM) • Sleep Breathing Associated Disorders

Rheumatology

Therapeutic Radiology

OUR DENTAL Specialities

Endodontics

Oral & Maxillofacial Surgery

Orthodontics

Paediatric Dentistry

Periodontology

Prosthodontics

other medical & surgical specialities

Touching the lives of our patients located all over the world

parkwayhealthpatient assistance centre(PPAC)ParkwayHealth operates more than 35 ParkwayHealth Patient Assistance Centres (PPAC) located across the globe, reaching out to patients and providing them with worldwide fuss-free access to our quality healthcare services.

Round the clock, our helpline service links referral sources to our hospitals with a professional yet personalised touch. With our experience in serving international patients, we know how to make them feel comfortable and welcome.

As a medical hub, Singapore attracts many patients from across the world, and ParkwayHealth accounts for about 60 percent of the total referral to our three hospitals in Singapore – Gleneagles Hospital, Mount Elizabeth Hospital and Parkway East Hospital.

Your one-stop provider for seamless patient care• Accommodation (hotel/service apartment)• Airport pick-up and transportation • Assistance before, during and after hospitalisation • Billing and financial enquiries • Direct admission arrangement • Evacuation and repatriation assistance • Multi-language translation/interpreter service • Medical referrals and appointments • Travel-related assistance (flight reservation/confirmation, or visa extension) • Sightseeing in Singapore • General enquiries • Other services upon request

24-Hour Helpline: (65) 6735 5000Fax: (65) 6732 6733 | Email: ppac@parkway.sg | Website: www.ppac.sg

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CLINICAL Outcomes

An outstanding healthcare provider will frequently review its clinical outcomes and based on the results, strive to develop better ways to enhance the quality of care that its patients receive.

Clinical indicators measure the effect or the end result that any particular healthcare practice, intervention or procedure has on a patient. ParkwayHealth is committed to improving the standards by studying the results determined by these indicators, through innovative research and educational opportunities for the medical specialists under our wings.

Source: Reflections On Quality (A ParkwayHealth Quality Division Publication)

Information is correct at time of printing (July 2010) and subject to revision without prior notice.

CLINICAL INDICATOR TARGET CLINICAL OUTCOME (Year 2008)

Coronary Artery Bypass Graft (CABG)

CABG Mortality Rate 1.9%(Cleveland Clinic)

1.6%

Median Length of Stay for CABG - 8 days

Acute Myocardial Infarction (AMI)

Aspirin to be given within 2 hours of admission with AMI - 97.9%

PCI to be done within 90 minutes of admission in cases of ST elevated Myocardial Infarction

90% 94.8%

Paediatric Open Heart Surgery (Atrial Septal Defect, Ventricular Septal Defect and Fallot’s Tetralogy)

Unexpected Return to Operating Room - 0.0%

Total Knee Replacement Surgery

Prophylactic Antibiotics to be administered 0 to 60 minutes before Total Knee Replacement

90% 96.4%

Stroke

Average Time to perform CT Scan for suspected cases of Acute Stroke 120 minutes 91.2 minutes

Acute Lymphoblastic Leukaemia (ALL) @ Parkway Cancer Centre

Induction Remission Rate for patients with Acute Lymphoblastic Leukaemia - 100%

1 Year Survival Rate for patients of Breast Cancer (Stage I and II only) - 100%

Robotic Prostatectomy @ Mount Elizabeth Hospital

Blood Transfusion - 0.0%

Rectal Injury - 0.0%

Conversion into Open Surgery - 0.0%

Video Laparoscopic Cholecystectomy

Average Length of Stay for Video Laparoscopic Cholecystectomy 4.4 days(Cleveland Clinic, USA)

1.9 days

In-Vitro Fertilisation @ Mount Elizabeth Hospital

Live Baby Birth Rate 34.4% (Year 2007)(Centre for Disease Control, USA)

39.4% (Year 2007)

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global footprints

Bangladesh Chittagong Dhaka

Brunei Bandar Seri Begawan

Cambodia Phnom Penh

China Shanghai

India New Delhi

Indonesia Bali Balikpapan Bandung Batam Jakarta Kupang Makassar

Manado Medan Palembang Samarinda Semarang Solo/Yogyakarta Surabaya

Malaysia Johor Bahru Kota Kinabalu Kuala Lumpur Kuching

Myanmar Mandalay Yangon

North America Canada

Pakistan Karachi

Philippines Manila

Russia Samara Vladivostok

Saudi Arabia Riyadh

Sri Lanka Colombo

Ukraine Kiev

United Arab Emirates Abu Dhabi

Vietnam Hanoi Ho Chi Minh

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Gleneagles Hospital, Mount Elizabeth Hospital and Parkway East Hospital are accredited by Joint Commission International.

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24-Hour Helpline: (65) 6735 5000Fax: (65) 6732 6733 | Email: ppac@parkway.sg | Website: www.ppac.sg

Our ParkwayHealth Patient Assistance Centre (PPAC) provides a seamless and one-stop 24-hour service to our patients, connecting them to a comprehensive choice of medical services and doctors across ParkwayHealth’s hospitals.

Gleneagles Hospital • Mount Elizabeth Hospital • Parkway East Hospital