EYE ON IT QUALIFICATIONS PACK - OCCUPATIONAL … · NSQC Clearance on 20/07/2015 ... Core Skills or Generic Skills are a group of skills that are key to learning and working in today's

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Contents

1. Introduction and Contacts..….……….…….P.1

2. Qualifications Pack……….………………........P.2

3. Glossary of Key Terms ….……………..........P.4

4. NOS Units………………………..….……..………..P.6

5. Annexure: Nomenclature for QP & OS….P.56

6. Assessment Criteria………………………………P.58

technology consul t ing

OS describe what individuals need to do, know and understand in order to carry out a particular job role or function

OS are performance standards that individuals must achieve when carrying out functions in the workplace, together with specifications of the underpinning knowledge and understanding

Life Sciences Sector

Skill Development

Council

13, Palam Marg, 3rd

Floor, Vasant Vihar,

New Delhi, 110057

Phone No.: +91 11

41042407/408

E-mail: [email protected]

EYE ON IT

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Introduction

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QUALIFICATIONS PACK - OCCUPATIONAL STANDARDS FOR LIFE SCIENCES INDUSTRY

Qualifications Pack-SCM Executive- Life Sciences SECTOR: LIFE SCIENCES

SUB-SECTOR: PHARMACEUTICAL AND BIOPHARMACEUTICAL

OCCUPATION: SUPPLY CHAIN

REFERENCE ID: LFS/Q0610

ALIGNED TO: NCO-2004/ NIL

SCM Executive: The individual is responsible for activities related to purchasing, warehousing and distribution activities to limit costs and improve efficiency. He /She is also responsible for ensuring that the company is protected by appropriate inbound and outbound contracting and licensing of products and services.

Brief Job Description: SCM Executive is responsible for monitoring operations of

warehouses, assissting in negotiating and managing contracts with suppliers, in

streamlining the various functions of supply chain management, in monitoring

supplies at storage locations and facilities, in identifying suppliers, verifying their

capabilities and analyzing the performance.

Personal Attributes: The individual should have good knowledge of the Pharmaceutical industry. He/ she should have excellent negotiation skills He/she should be well versed with contracting terms.

QUALIFICATIONS PACK - OCCUPATIONAL STANDARDS FOR LIFE SCIENCES INDUSTRY

Qualifications Pack For SCM Executive

– Life Sciences

Qualifications Pack Code LFS/Q0610

Job Role SCM Executive – Life Sciences

Credits(NSQF) TBD Version number 1.0

Sector Life Sciences Drafted on 15/12/14

Sub-sector

Pharmaceutical and

Biopharmaceutical

Last reviewed on 26/03/15

Occupation Supply chain Next review date 01/06/17

NSQC Clearance on 20/07/2015


Role Description

Responsible for monitoring operations of warehouses,

assissting in negotiating and managing contracts with

suppliers, in streamlining the various functions of supply chain

management, in monitoring supplies at storage locations and

facilities, in identifying suppliers, verifying their capabilities

and analyzing the performance.

NSQF level

Minimum Educational Qualifications

Maximum Educational Qualifications

4

BBA/ B.Tech / B.Sc in a related discipline

Master’s degree in business with specialization in material

management/ Masters in a related discipline, certification in

SCM

Training

(Suggested but not mandatory) On the job training

Minimum Job Entry Age 20 Years

Experience

0-2 years

Job

Det

ails


- Life Sciences

3 | P a g e

Applicable National Occupational

Standards (NOS)

Compulsory:

1. LFS/N0624: Monitor operations of warehouses

2. LFS/N0629: Assist in negotiating and managing contracts with suppliers

3. LFS/N0630: Assist in streamlining the various functions of supply chain management

4. LFS/N0625: Monitor supplies at storage locations and facilities

5. LFS/N0631: Assist in Identifying suppliers, verifying their capabilities and analyzing the performance

6. LFS/N0613: Provide analytical support for supply chain management

7. LFS/N0627: Coordinate with manager and team members for efficient supply chain management

8. LFS/N0628: Ensure regulatory compliance and exchange of information for licensing purposes

9. LFS/N0102: Carry out reporting and documentation

Optional:

N.A.

Performance Criteria As described in the relevant OS units


- Life Sciences

4 | P a g e

Keywords /Terms Description

Core Skills/Generic

Skills

Core Skills or Generic Skills are a group of skills that are key to learning

and working in today's world. These skills are typically needed in any work

environment. In the context of the NOS, these include communication

related skills that are applicable to most job roles.

Description Description gives a short summary of the unit content. This would be

helpful to anyone searching on a database to verify that this is the

appropriate NOS they are looking for.

Function

Function is an activity necessary for achieving the key purpose of the

sector, occupation, or area of work, which can be carried out by a person

or a group of persons. Functions are identified through functional analysis

and form the basis of NOS.

Job role

Job role defines a unique set of functions that together form a unique

employment opportunity in an organisation.

Knowledge and

Understanding

Knowledge and Understanding are statements which together specify the

technical, generic, professional and organisational specific knowledge that

an individual needs in order to perform to the required standard.

National Occupational

Standards (NOS)

NOS are Occupational Standards which apply uniquely in the Indian

context.

Occupation

Occupation is a set of job roles, which perform similar/related set of

functions in an industry.

Organisational Context

Organisational Context includes the way the organisation is structured and

how it operates, including the extent of operative knowledge managers

have of their relevant areas of responsibility.

Performance Criteria

Performance Criteria are statements that together specify the standard of

performance required when carrying out a task.

Qualifications Pack(QP)

Qualifications Pack comprises the set of NOS, together with the

educational, training and other criteria required to perform a job role. A

Qualifications Pack is assigned a unique qualification pack code.

Def

init

ion

s


- Life Sciences

5 | P a g e

Qualifications Pack

Code

Qualifications Pack Code is a unique reference code that identifies a

qualifications pack.

Scope

Scope is the set of statements specifying the range of variables that an

individual may have to deal with in carrying out the function which have a

critical impact on the quality of performance required.

Sector Sector is a conglomeration of different business operations having similar

businesses and interests. It may also be defined as a distinct subset of the

economy whose components share similar characteristics and interests.

Sub-Sector Sub-sector is derived from a further breakdown based on the

characteristics and interests of its components.

Sub-functions

Sub-functions are sub-activities essential to fulfil the achieving the

objectives of the function.

Technical Knowledge

Technical Knowledge is the specific knowledge needed to accomplish

specific designated responsibilities.

Unit Code

Unit Code is a unique identifier for an NOS unit, which can be denoted

with an ‘N’.

Unit Title

Unit Title gives a clear overall statement about what the incumbent should

be able to do.


- Life Sciences

6 | P a g e

Keywords /Terms Description

NOS National Occupational Standard(s)

NSQF National Skill Qualifications Framework

NCO-2004 National Classification of Occupations-2004

OS Occupational Standard(s)

QP Qualifications Pack

SAP System Application and Products

PPC Product Planning and Control

SOP Standard Operating Procedure

APICS American Production and Inventory Control Society

CIPM/ CSCP Certificate of Inventory and Product Management/ Certified Supply Chain

Professional

Acr

on

yms

LFS/N0624 : Monitor operations of warehouses

7 | P a g e


Standards

Overview

This Occupational Standard describes the knowledge, understanding and skills

required of a SCM Executive for monitoring daily operations of warehouses,

monitoring the performance levels of Warehouses and conducting periodic audits

of stock levels.


8 | P a g e

Unit Code LFS/N0624

Unit Title(Task) Monitor operations of warehouses

Description This OS is about a SCM Executive monitoring daily operations of warehouses, monitoring

the performance levels of warehouses and conducting periodic audits of stock levels.

Scope

The unit/ task covers the following:

Monitoring daily operations of warehouses

Monitoring the performance levels of warehouses

Conducting periodic audits of stock levels

Performance Criteria (PC) w.r.t. the Scope

Element


Monitoring daily

operations of

warehouses

To be competent, the user/individual on the job must be able to:

PC1. monitor daily operation of warehouses, as per the SOPs and service levels agreed

between the Company and Customers

Monitoring the performance levels of warehouses

PC2. monitor the performance levels of warehouses and ensure safety and security

Conducting periodic audits of stock levels

PC3. conduct periodic audits of stock levels at warehouses to ensure high level of

stock accuracy

PC4. maintain and dispatch stock on a regular basis

PC5. coordinate with various locations for timely stock transfer

PC6. ensure stock reconciliation between the computer system and physical stock

Knowledge and Understanding (K)

A. Organisational Context (Knowledge of the Company/ Organization and its processes)

The user/individual on the job needs to know and understand:

KA1. different quality management systems (ISO-9000, ISO-14001, OHSAS-18000), good

laboratory and manufacturing practices

KA2. organizational coding system of finished materials, compounds and the company

manual

KA3. implications of not adhering to quality control procedures

KA4. quality and damage checks to be performed and importance of the same

Nat

ion

al O

ccu

pat

ion

al S

tan

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9 | P a g e

KA5. importance of identifying non-conforming products

KA6. risk and impact of not following defined procedures/work instructions

KA7. escalation matrix for reporting identified issues

KA8. method of reporting incidents where standard operating procedures are not

followed

KA9. implications (impact on internal/external customers) of defective products,

materials or components

KA10. the reason and impact of the occurrence of problems

KA11. measures, steps and possible solutions that have been taken/identified to address

the previous problems

KA12. correct methods for carrying out corrective actions outlined for each problems

B. Technical

Knowledge


KB1. concepts of supply chain management, operations and business

KB2. all the topics covered in the APICS CPIM/CSCP certification

KB3. how to use database, spreadsheet, statistics, and logistics software packages

KB4. available contracts, tariffs and governments import/export regulation policy

KB5. concepts of the supply chain and their application (e.g. just in time, material

requirement planning)

KB6. best practices followed in supply chain management, especially inside the retail

industry segment

KB7. principles of lean six sigma and standard project management processes

KB8. working and use of ERP platforms

KB9. how to use an integrated planning tool such as SAP SCM

KB10. licensing and legal language

KB11. legal and contracting procedures

Skills (S)

A. Core Skills/ Generic Skills

Writing skills

The user/ individual on the job needs to know and understand how to:

SA1. record and communicate details of work done to appropriate people using written/typed report or computer based record/electronic mail

SA2. maintain proper and concise records as per given format

Reading skills


10 | P a g e

The user/individual on the job needs to know and understand how to:

SA3. read images, graphs, diagrams SA4. use and interpret the various coding systems as per company norms

Oral Communication (Listening and Speaking skills)


SA5. communicate with upstream and downstream teams SA6. communicate with job owners like sample originating section, supplier etc. SA7. work in a team and other behavioral skills required to support the small group

activities (e.g. quality circle, cross functional team, suggestion scheme) SA8. disclose information only to those who have the right and need to know it SA9. communicate confidential and sensitive information discretely to authorized

person as per the SOP SA10. communicate with people in a proper form and manner and use language that is

open and respectful SA11. effectively negotiate the quality, quantity and price

B. Professional Skills

Problem Solving


SB1. deal with a colleague individually, depending on the type of concern SB2. create an understanding and reach mutually agreed compromises SB3. resolve any difficulties in relationships with colleagues , in a way that preserves

goodwill and trust SB4. communicate, solve conflicts, and negotiate on behalf of the team and company SB5. apply problem-solving approaches in different situations

Plan and Organize


SB6. develop specific goals and plans to priorities SB7. organize and accomplish work SB8. follow up with other members to evaluate progress, give constructive feedback and

praise to others for work well done SB9. work effectively within demanding timelines SB10. organize and plan time for specific activities SB11. work with minimal supervision SB12. effectively delegate and lead without authority

Critical Thinking



11 | P a g e

NOS Version Control

SB13. spot and communicate potential areas of disruptions to work process and report the same

Analytical Thinking


SB14. apply statistics to data SB15. use basic computer applications/software SB16. use the existing data to arrive at specific data points SB17. apply skills of estimation and forecasting

Decision Making


SB18. identify anomalies in data SB19. make decisions on suitable courses of action

Customer Centricity

Not Applicable

NOS Code LFS/N0624


Industry Life Sciences Drafted on 15/12/14

Industry Sub-sector Pharmaceutical and

Biopharmaceutical Last reviewed on 26/03/15

Occupation Supply Chain Next review date 01/06/17

LFS/N0629 : Assist in negotiating and managing contracts with suppliers

12 | P a g e

Overview


required of a SCM Executive for assisting in negotiating contracts, obtaining

information on contracts and contracting related documentation.


Standards


13 | P a g e

Unit Code LFS/N0629

Unit Title(Task) Assist in negotiating and managing contracts with suppliers

Description This OS unit is about a SCM Executive assisting in negotiating contracts, obtaining

information on contracts and contracting related documentation.

Scope


Assist in Negotiating Contracts

Obtain information on contracts

Contract related documentation

Performance Criteria (PC) w.r.t the Scope

Element Performance Criteria

Assist in Negotiating

Contracts


PC1. obtain required data/information from appropriate people to set up, update

suppliers accounts and clarify any issues with the data/information either from

the procurement team or directly with suppliers, as required

PC2. assist in payment coordination

Obtain information on contracts

PC3. obtain information on contracts from suppliers

PC4. confirm from suppliers that the details held in their master records are correct

PC5. obtain information and clarification from the appropriate people for the details

of the contract

Contract related documentation

PC6. assist in correct compilation of all pages and parts of the contract

PC7. assist in obtaining required data/information to check the legal validity and time

period of contracts

PC8. coordinate with contract manufacturers and suppliers for the required

international shipping and commercial documents


A. Organizational Context (Knowledge of the Company/ Organization and its processes)


KA1. different quality management systems (ISO-9000, ISO-14001, OHSAS-18000) and

good laboratory and manufacturing practices



Nat

ion

al O

ccu

pat

ion

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dar

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14 | P a g e


KA5. importance of complete and accurate documentation

B. Technical

Knowledge


KB1. concepts of supply chain management, operations and business KB2. different market players and their relationship with vendors KB3. how to use database, spreadsheet, statistics, and logistics software packages KB4. available contracts, tariffs and governments import/export regulation policy

KB5. concepts of supply chain management and their application (e.g. just in time, material requirement planning)

KB6. best practices followed in supply chain management, especially inside the retail industry segment

Skills (S)


Writing skills



SA2. maintain proper and concise records as per given format

Reading skills


SA3. read images, graphs, diagrams SA4. use and interpret the various coding systems as per company norms



SA5. communicate with upstream and downstream teams SA6. communicate with job owners like sample originating section, supplier etc. SA7. work in a team and other behavioral skills required to support the small group

activities (e.g. quality circle, cross functional team, suggestion scheme) SA8. disclose information only to those who have the right and need to know it SA9. communicate confidential and sensitive information discretely to authorized

person as per the SOP communicate with people in a proper form and manner and use language that is open and respectful

SA10. effectively negotiate the quality, quantity and price

Problem Solving


15 | P a g e



SB1. deal with a colleague individually, depending on the type of concern SB2. create an understanding and reach mutually agreed compromises SB3. resolve any difficulties in relationships with colleagues , in a way that preserves

goodwill and trust SB4. communicate, solve conflicts, and negotiate on behalf of the team and company

Plan and Organize


SB5. develop specific goals and plans to priorities SB6. organize and accomplish work SB7. follow up with other members to evaluate progress, give constructive feedback

and praise to other for work well done SB8. work effectively within demanding timelines SB9. organize and plan time for specific activities SB10. work with minimal supervision SB11. effectively delegate and lead without authority

Critical Thinking



Analytical Thinking


SB13. apply statistics to data SB14. use basic computer applications/software SB15. use the existing data to arrive at specific data points SB16. apply skills of estimation and forecasting

Decision Making

Not Applicable

Customer Centricity

Not Applicable


16 | P a g e

NOS Version Control

NOS Code LFS/N0629






LFS/N0630 : Assist in streamlining the various functions of supply chain management

17 | P a g e


Standard

Overview


required of a SCM Executive for aligning the supply chain activities, improving

systems development and commercial understanding and assisting in managing

orders & potential challenges.


18 | P a g e

Unit Code LFS/N0630

Unit Title(Task) Assist in streamlining the various functions of supply chain management

Description This OS unit is about the SCM Executive aligning the supply chain activities, improving

systems development and commercial understanding and assisting in managing

orders & potential challenges

Scope


Alignment of supply chain activities

Systems Development and Commercial Understanding

Assist in managing orders & potential challenges Performance Criteria (PC) w.r.t. the Scope


Alignment of supply

chain activities


PC1. work closely with planners

PC2. analyse the movement of imported goods into the branches to optimize service

at the lowest transportation cost

PC3. direct the movement of imported goods to the various branches

PC4. balance the inventory levels of imported goods across the branch network

PC5. assist in reporting issues and analysing reports to identify issues with import

supply chain

PC6. coordinate appropriate methods to distribute products to branches in a cost

effective manner

PC7. work closely with demand planning to understand demand fluctuations or

issues

PC8. assist in processing and resolving issues via the SAP APO system

PC9. assist in setting up special logistics arrangements as needed for the delivery of

goods

PC10. work closely with domestic expeditor responsible for branch deployment to provide direction on specific deployments targeted at improved service

Systems Development

and Commercial

Understanding

PC11. assist in review and development of current supply chain systems

PC12. ensure all current systems are managed in the most efficient way

PC13. ensure a pro-active approach at all times within the role, keeping a commercial

focus

PC14. report any areas of potential concern to the right people within the department

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Manage Orders & Potential Challenges

PC15. ensure that any inconsistencies with orders are resolved in a timely manner

PC16. provide suggestions for improvement to ensure cost minimization and control







KA4. methods of maintaining records and implications of non-maintenance of

the same

KA5. impact of various practices on cost, quality, productivity, delivery and safety

KA6. pharmacokinetics guidance documents, GMP and GCP documentation and

pharmaceutical quality systems

KA7. method of reporting incidents where standard operating procedures are

not followed

KA8. importance of quality control procedures

KA9. characteristics of the materials

KA10. implications (impact on internal/external customers) of defective

products, materials or components

KA11. the reason and impact of the occurrence of problems

KA12. measures, steps and possible solutions that have been taken/identified to

address the previous problems

KA13. correct methods for carrying out corrective actions outlined for each

problem

B. Technical

Knowledge



KB2. different market players and their relationships with vendors



KB5. concepts of supply chain management and their application (e.g. just in time,

material requirement planning)

KB6. best practices followed in supply chain management, especially inside the

retail industry segment



20 | P a g e



Skills (S)

Writing Skills

A. Core Skills/

Generic Skills


SA1. maintain proper and concise records as per given format SA2. record and communicate details of work done to appropriate people using

written/typed report or computer based record/electronic mail

Reading Skills


SA3. read manuals, SOPs, health and safety instructions, memos, reports, job cards etc.

SA4. read images, graphs and diagrams



SA5. communicate with upstream and downstream teams SA6. communicate with job owners like sample originating section, supplier etc. SA7. work in a team and other behavioural skills required to support the small group

activities (e.g. quality circle, cross functional team, suggestion scheme) SA8. maintain confidentiality of information and data SA9. communicate with people in a proper form and manner and use language that

is open and respectful SA10. demonstrate ability to establish rapport and effective working relationships

with business partners, department leadership and peers


Decision Making


SB1. act objectively, rather than impulsively or emotionally when faced with difficult/stressful or emotional situations

SB2. deal with a colleague individually, depending on the type of concern

Plan and Organize


SB3. develop specific goals and plans according to priorities SB4. organize and accomplish work


21 | P a g e

SB5. follow up with other members to evaluate progress, give constructive feedback and praise to other for work well done

SB6. effectively delegate and lead without authority

Problem Solving


SB7. resolve any difficulties in relationships with colleagues, in a way that preserves goodwill and trust

SB8. present findings in a good way SB9. communicate, solve conflicts, and negotiate on behalf of the team and

company

Critical Thinking



SB11. identify anomalies, and report to the supervisors

Analytical Thinking


SB12. pay attention to detail SB13. use the existing data to arrive at specific conclusions/ data points SB14. use the existing data points to generate required reports for business

Customer Centricity

Not Applicable


22 | P a g e

NOS Version Control

NOS Code LFS/N0630






LFS/N0625 : Monitor supplies at storage locations and facilities

23 | P a g e


Standards

Overview


required of a SCM Executive for monitoring information on the supplies being

stored, monitoring the location and condition of the supplies being stored and

monitoring and ensuring smooth flow of the supplies activities.


24 | P a g e

Unit Code LFS/N0625

Unit Title(Task) Monitor supplies at storage locations and facilities

Description This OS unit is about the SCM Executive monitoring information on the supplies being

stored, monitoring the location and condition of the supplies being stored and

monitoring and ensuring smooth flow of the supplies activities

Scope


Monitor information on the supplies being stored

Monitor the location and condition of the supplies being stored

Monitoring and ensuring smooth flow of the supplies activities Performance Criteria (PC) w.r.t. the Scope


Information supplies To be competent, the user/individual on the job must be able to:

PC1. monitor inventory levels

PC2. identify specifications and quality of supplies in the storage locations and

facilities

PC3. track quantity and delivery schedules of supplies

PC4. access suitable sources of data to follow up on the supplies

Monitor storage

location

PC5. monitor the supplies being stored at regular intervals

PC6. obtain required data/information from appropriate sources to set up and

update records of supplies

PC7. identify issues with the records of supplies being stored and clarify these with

appropriate people

PC8. provide results according to agreed schedules to divisional/block head

Ensuring smooth flow

of supplies

PC9. use supply chain management systems

PC10. comply with organization’s policies, procedures, guidelines


A. Organisational

Context (Knowledge of the Company/ Organisation and


KA1. different quality management systems (ISO-9000, ISO-14001, OHSAS-

18000)and good laboratory and manufacturing practices

KA2. organizational coding system of finished materials, compounds and company

manual

Nat

ion

al O

ccu

pat

ion

al S

tan

dar

d


25 | P a g e

its processes) KA3. implications of not adhering to quality control procedures

KA4. quality and damage checks to be performed and importance of the same

KA5. quality control procedures followed by the company and importance of the

same




KA9. records to be maintained and implications of non-maintenance of the same

B. Technical

Knowledge



KB2. different market players and their relationships with vendors

KB3. all the topics covered in the APICS CPIM/CSCP certification





KB7. best practices followed in supply chain management

KB8. principles of lean six sigma and standard project management processes

KB9. working and use of ERP platforms




Skills (S)


Writing Skills


SA1. maintain proper and concise records as per the given format SA2. record and communicate details of work done to appropriate people using


Reading Skills






SA5. communicate with upstream and downstream teams


26 | P a g e

SA6. communicate with job owners like sample originating section, supplier etc. SA7. work in a team and other behavioural skills required to support the small group

activities (e.g. quality circle, cross functional team, suggestion scheme) SA8. maintain confidentiality of information and data SA9. communicate with people in a proper form and manner and use language that




Decision Making


SB1. act objectively , rather than impulsively or emotionally when faced with difficult/stressful or emotional situations


Plan and Organize


SB3. develop specific goals and plans to priorities SB4. organize and accomplish work SB5. follow up with other members to evaluate progress, give constructive feedback

and praise to others for work well done SB6. effectively delegate and lead without authority SB7. use coordination skills to monitor supplies across locations

Problem Solving



SB9. present findings in a good way SB10. communicate, solve conflicts, and negotiate on behalf of the team and

company

Critical Thinking



Analytical Thinking




27 | P a g e

NOS Version Control

Customer Centricity

Not Applicable

NOS Code LFS/N0625



Industry Sub-sector Pharmaceutical Last reviewed on 26/03/15


LFS/N0631 : Assist in Identifying suppliers, verifying their capabilities and analyzing the performance

28 | P a g e


Standards

Overview


required of a SCM Executive for confirming required supplies and collecting data

and assessing suppliers capabilities.


29 | P a g e

Unit Code LFS/N0631

Unit Title(Task) Assist in identifying suppliers, verifying their capabilities and analysing the

performance

Description This OS unit is about the SCM Executive confirming required supplies and collecting data

and assessing suppliers capabilities

Scope


Confirmation of required supplies

Data collection and assessment of suppliers capabilities



Confirmation of

required supplies


PC1. identify specifications of quality and quantity of supplies required from the

manufacturing / production division

PC2. identify potential suppliers for the requirements

PC3. compare the prices of potential suppliers and track volatility of prices

PC4. check historic data for past suppliers and their performance

PC5. identify any cancellation of contracts with any suppliers and reason for the

same

PC6. identify specifications of delivery schedules and other requirements to reduce

cost and uninterrupted production

PC7. clarify information if necessary from appropriate people

Data collection and

assessment of

suppliers capabilities

PC8. access suitable sources of information to identify past suppliers and their

performance

PC9. use appropriate analysis methods and procedures to analyse their

performance

PC10. check information using methods specified by the organisation

PC11. identify problems as soon as possible

PC12. provide results according to agreed schedules


A. Organizational Context (Knowledge of the Company/ Organization and


KA1. different quality management systems (ISO-9000, ISO-14001, OHSAS-18000)

and good laboratory and manufacturing practices

KA2. implications of not adhering to quality control procedures

Nat

ion

al O

ccu

pat

ion

al S

tan

dar

d


30 | P a g e

its processes) KA3. implications (impact on internal/external customers) of defective products,

materials or components

B. Technical

Knowledge



KB2. different market players and their relationship with vendors




KB5. understand Good Manufacturing Practices (GMP) requirement of vendors

Skills (S)


Writing skills



SA2. maintain proper and concise records as per given format SA3. write reports

Reading and Understanding Skills


SA4. read manuals, SOPs, health and safety instructions, memo SA5. read images, graphs, diagrams SA6. use and interpret the various coding systems as per company norms



SA7. communicate with upstream and downstream teams SA8. communicate with job owners like sample originating section, supplier etc. SA9. communicate with people in a proper form and manner and use language

that is open and respectful SA10. resolve any difficulties in relationships with colleagues, in a way that

preserves goodwill and trust SA11. maintain confidentiality of information and data SA12. communicate clearly and timely and its importance for trust building


Decision Making


SB1. act objectively, rather than impulsively or emotionally when faced with

difficult/stressful or emotional situations

SB2. spot and communicate potential areas of disruptions to work process and


31 | P a g e

report the same


SB4. display emotional intelligence and communication skills that facilitate in

decision making and execution

Plan and Organize


SB5. develop specific goals and plans according to priorities

SB6. organize and accomplish work

SB7. follow up with other members to evaluate progress, give constructive

feedback and praise to others for work well done

SB8. take responsibility for completing one’s own work assignment

SB9. take initiative to enhance/learn skills in one’s area of work

SB10. learn from experience in a range of settings and scenarios and the capacity to

reflect on and analyse one’s learning

SB11. work with minimal supervision

SB12. be open to new ways of doing things

SB13. effectively delegate and lead without authority

Problem Solving


SB14. communicate, solve conflicts, and negotiate on behalf of the team and

company


SB16. think through the problem, evaluate the information and take necessary

actions to resolve the issues

Critical Thinking



Analytical Thinking

Not Applicable

Customer Centricity

Not Applicable


32 | P a g e

NOS Version Control

NOS Code LFS/N0631



Industry Sub-sector Pharmaceutical Last reviewed on 26/03/15


LFS/N0613 : Provide analytical support for supply chain management

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Standards

Overview


required of a SCM Executive to provide analytical support for supply chain

management processes with the help of data collected and suggest changes.


34 | P a g e

Unit Code LFS/N0613

Unit Title(Task) Provide analytical support for supply chain management

Description This OS is about a SCM Executive performing analysis of supply chain management

processes by the help of data collected and performing analysis on the same

Scope


Analyse the supply chain management processes

Data collection and analysis



Analyse the supply

chain management

processes


PC1. analyse and recommend improvements to all internal procedures and implement the same

PC2. establish role and responsibilities in providing analytical support for supply chain management

PC3. obtain confirmation from relevant employees and define the objective of the study

Data collection and

analysis

PC4. access suitable sources of data

PC5. sort and collate relevant data for the analysis

PC6. use appropriate analysis methods and procedures

PC7. identify potential and actual glitches and the causes for the same




KA1. organizational coding system of finished materials, compounds and the company manual

KA2. different quality management systems (ISO-9000, ISO-14001, OHSAS-18000) and good laboratory and manufacturing practices

KA3. procedure for material disposal, importance of appropriate disposal of materials and implications of not following the material disposal procedure

KA4. importance of identifying non-conforming products and storage of the same KA5. implications (impact on internal/external customers) of defective products,

materials or components KA6. the reason and impact of the occurrence of problems KA7. measures, steps and possible solutions that have been taken/identified to

address the previous problems

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35 | P a g e

B. Technical

Knowledge




Skills (S)


Writing Skills




Reading Skills






SA5. communicate with upstream and downstream teams SA6. communicate with job owners like sample originating section, supplier etc. SA7. work in a team and other behavioural skills required to support the small

group activities (e.g. quality circle, cross functional team, suggestion scheme) SA8. maintain confidentiality of information and data SA9. communicate with people in a proper form and manner and use language that




Decision Making




Plan and Organize


36 | P a g e


SB3. develop specific goals and plans according to priorities SB4. organize and accomplish work SB5. follow up with other members to evaluate progress, give constructive

feedback and praise to other for work well done SB6. effectively delegate and lead without authority

Problem Solving



SB8. present findings in a good way SB9. communicate, solve conflicts, negotiate on behalf of the team and company

Critical Thinking



Analytical Thinking



Customer Centricity

Not Applicable


37 | P a g e

NOS Version Control

NOS Code LFS/N0613






LFS/N0627 : Coordinate with manager and team members for efficient supply chain management

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Standards

Overview

This NOS unit is about the Maintenance Supervisor coordinating with manager

and team members for efficient supply chain management co-ordinate with manager

and team members for efficient supply chain management


39 | P a g e

Unit Code LFS/N0627

Unit Title(Task) Coordinate with manager and team members for efficient supply chain

management

Description This NOS unit is about the SCM Executive coordinating with manager and with team

members and interacting with Internal and External people.

Scope


Coordinating with manager

Coordinating with team members

Interaction with Internal and External people



Coordination with

manager


PC1. receive work instructions from the reporting manager

PC2. investigate, bring to the manager’s attention and suggest possible solutions to

problems arising within the working domain of business development

Coordination with

team members

PC3. work as a team with colleagues and share work as per their or own work load

and skills

PC4. communicate and discuss work flow related difficulties in order to find

solutions with mutual agreement

Interaction with

Internal and External

people

PC5. assist in collaborating with quality heads to ensure the effectiveness of

existing processes and to incorporate improvements, if any

PC6. assist in collaborating with department Heads of the SAP Cell, Stores,

Dispatch, PPC (Production, Planning & Control), Support- Materials, Total Cost

Management Control to gather critical information, facts and data from the

business

PC7. assist in collaborating with front line sales/commercial business heads to

ensure demand consolidation, validation and thereafter suggest corrections

PC8. maintain long term relationships with the vendors and contractors and ensure

that all company policies and procedures are followed


Nat

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40 | P a g e




KA2. procedures for material disposal, importance of appropriate disposal of

material and implications of not following the material disposal procedure


KA4. escalation matrix for reporting identified issues, hazards and breakage

B. Technical

Knowledge



KB2. best practices followed in supply chain management, especially inside the retail industry segment

KB3. regulations prevalent in the industry KB4. licensing activities KB5. implications of errors on licensing KB6. importance of maintaining harmonious relationships with-in and across teams KB7. different market players

Skills (S)


Writing skills



SA2. maintain proper and concise records as per the given format

Reading skills


SA3. read manuals, SOPs, health and safety instructions, memo SA4. read images, graphs, diagrams SA5. use and interpret the various coding systems as per company norms



SA6. communicate with upstream and downstream teams SA7. communicate with job owners like sample originating section, supplier etc. SA8. maintain confidentiality of information and data SA9. communicate with people in a proper form and manner and use language that

is open and respectful


41 | P a g e

SA10. communicate clearly and timely and its importance for trust building


Decision Making


SB1. display strong emotional intelligence and communication skills that facilitate in decision making and execution

SB2. analyse the available information and take timely decisions to improve coordination and increase business

Plan and Organize



feedback and praise to others for work well done SB6. take responsibility for completing one’s own work assignment SB7. take initiative to enhance/learn skills in one’s area of work SB8. learn from experience in a range of settings and scenarios and the capacity to

reflect on and analyse one’s learning SB9. be open to new ways of doing things SB10. effectively delegate and lead without authority SB11. use computer/IT applications to keep track of supply chain processes Problem Solving




SB14. communicate, solve conflicts, and negotiate on behalf of the team and company

Critical Thinking


Analytical Thinking


42 | P a g e

Not Applicable

Customer Centricity

Not Allicable

NOS Version Control

NOS Code LFS/N0627






LFS/N0628 : Ensure regulatory compliance and exchange of information for licensing purposes

43 | P a g e


Standards

Overview


required of a SCM Executive to ensure regulatory compliance and exchange of

information for licensing purposes.


44 | P a g e

Unit Code LFS/N0628

Unit Title(Task) Ensure regulatory compliance and exchange of information for licensing purposes

Description This OS unit is about the SCM Executive assisting in work as per the regulatory

guidelines for licensing and maintaining regulatory compliance and exchange of

information.

Scope


Assist in regulation and legislation for licensing activities

Maintain regulatory compliance

Exchange of information activities



Assist in regulation

and legislation for

licensing activities


PC1. evaluate regulations and legislations for licensing activities

PC2. maintain knowledge on all compliance trends and recommend changes for all

company processes

PC3. assist in designing strategies for businesses and resolve compliance issues and

perform research for all product competition

PC4. prepare reports for product forms and manage all communications with

licensors and perform audits

PC5. evaluate licensing agreements for license partners and assist to transmit all

reports and maintain database and reconcile the same

PC6. maintain and update distribution lists and manage correspondence with

licensed partners

Maintain regulatory

compliance

PC7. review SAP periodic reports to carry out the departmental checks in

compliance with rules and regulations and other statutory requirements

PC8. assist in reviewing updates on cost impacts, cost estimates, stock

management, feasibility analysis to carry out the departmental functions in

compliance with rules and regulations and other statutory requirements

PC9. identify variation from the regulatory guidelines and correction of the same

PC10. comply with organization’s policies, procedures, and guidelines

Nat

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45 | P a g e

Exchange of

information

PC11. maintain confidentiality of strategic information

PC12. communicate information to all relevant people in timely manner





KA2. procedures for material disposal, importance of appropriate disposal of

material and implications of not following the material disposal procedure



B. Technical

Knowledge



KB2. principles of lean six sigma and standard project management processes KB3. working and use of ERP platforms KB4. how to use an integrated planning tool such as SAP SCM KB5. best practices followed in supply chain management, especially inside the

retail industry segment KB6. different types of licensing agreements and their relevance to the operations

of the organisation KB7. techniques and ways for cost optimisation

Skills (S)


Writing skills




Reading skills




SA5. read images, graphs, diagrams


46 | P a g e



SA6. communicate with upstream and downstream teams SA7. communicate with job owners like production manager, regional sales

manager, etc. SA8. disclose information only to those who have the right and need to know it SA9. communicate confidential and sensitive information discretely to authorized

person as per the SOP SA10. communicate with people in a proper form and manner and use language

that is open and respectful SA11. maintain confidentiality of information and data SA12. demonstrate ability to establish rapport and effective working relationships



Decision making



SB2. deal with a colleague individually, depending on the type of concern SB3. collaborate with others when making decisions

Plan and Organize



feedback and praise to others for work well done SB7. effectively delegate and lead without authority

Problem Solving



SB9. present findings in a good way SB10. communicate, solve conflicts, negotiate on behalf of the team and company

Analytical Thinking


SB11. apply statistics to data SB12. pay attention to detail


47 | P a g e

Critical Thinking

Not Applicable

Customer Centricity

Not Applicable

NOS Version Control

NOS Code LFS/N0628






LFS/N0102 : Carry out reporting and documentation

48 | P a g e


Standards

Overview


required of a SCM Executive for reporting and recording of

data/problem/incidents etc. and to maintain information security.


49 | P a g e

Unit Code LFS/N0102

Unit Title

(Task) Carry out reporting and documentation

Description This OS is about a SCM Executivefor reporting ,recording and documentation of

data/problem/incidents etc. and to maintain information security

Scope

The unit/task covers the following:

Reporting.

Recording and documentation

Information security


Element


Reporting


PC1. report data/problems/incidents as applicable in a timely manner

PC2. report to the appropriate authority as laid down by the company

PC3. follow reporting procedures as prescribed by the company

Recording and

documentation

PC4. identify documentation to be completed relating to one’s role

PC5. record details accurately in an appropriate format

PC6. complete all documentation within stipulated time according to company

procedure

PC7. ensure that the final document meets regulatory and compliance requirements

PC8. make sure documents are available to all appropriate authorities to inspect

Information Security PC9. respond to requests for information in an appropriate manner whilst following

organizational procedures

PC10. inform the appropriate authority of requests for information received


C. Organizational Context (Knowledge of the Company/ Organization and its processes)


KA1. types of documentation in organization, importance of maintaining the same

and different methods of recording information

KA2. the importance of reporting incidents where standard operating procedures

are not followed

KA3. the importance of complete and accurate documentation

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50 | P a g e

KA4. production workflow sequences and materials demand


B. Technical

Knowledge


KB1. methods of obtaining and interpreting records, charts, specifications, equipment manuals, history/technical support reports and other documents

Skills (S)


Writing skills


SA1. record and communicate details of work done to appropriate people using written/typed report

SA2. maintain proper records as per given format

Reading skills



SA4. read and interpret images, graphs, diagrams for typical product specifications, job sheets, procedures, basic machine control panels, material labels and safety information as provided

SA5. use and interpret the various coding systems as per company norms



SA6. disclose information only to those who have the right and need to know it SA7. communicate confidential and sensitive information discretely to authorized

person as per SOP SA8. communicate with people in a proper form and manner and use language that

is open and respectful


Analytical Thinking


SB1. pay attention to detail SB2. use automated report writing and documentation technologies


51 | P a g e

Critical Thinking


SB3. suggest improvements(if any) in process based on experience

Plan and Organise


SB4. learn from experience in a range of settings and scenarios and the capacity to

reflect on and analyse one’s learning

Problem Solving


SB5. act objectively, rather than impulsively or emotionally when faced with

difficult/stressful or emotional situations

Decision Making

Not Applicable

Customer Centricity

Not Applicable


52 | P a g e

NOS Version Control

NOS Code LFS/N0102



Industry Sub-sector Pharmaceuticals,

Biopharmaceuticals Last reviewed on 26/03/15

Occupation Manufacturing, Quality,

Supply Chain, R&D Next review date 01/06/17

Qualifications Pack For SCM Executive – Life Sciences

53 | P a g e

Annexure

Nomenclature for QP and NOS

Qualifications Pack

9 characters

LFS / Q 0101

LFS QP Number (2 numbers)

Q denoting Qualification Pack Occupation (2 numbers)

Occupational Standard

An example of NOS with ‘N’

9 characters

LFS / N 0101

LFS OS Number (2 numbers)

Occupation (2 numbers)

N denoting National Occupational Standard


54 | P a g e

The following acronyms/codes have been used in the nomenclature above:

Sub-Sector Range of Occupation Numbers

Pharmaceutical and Biopharmaceutical

and Contract Research 01-10

Pharmaceutical 11-20

Biopharmaceutical 21-30

Contract Research 31-40

Sequence Description Example

Three letters Industry name LFS

Slash / /

Next letter Whether QP or NOS Q/N

Next two numbers Occupation code 01

Next two numbers OS number 01


55 | P a g e

CRITERIA FOR ASSESSMENT OF TRAINEES


Qualification Pack LFS/Q0610

Sector Skill Council Life Sciences Sector Skill Development Council

Guidelines for Assessment:

1. Criteria for assessment for each Qualification Pack will be created by the Sector Skill Council.

Each Performance Criteria (PC) will be assigned marks proportional to its importance in NOS. SSC

will also lay down proportion of marks for Theory and Skills Practical for each PC.

2. The assessment for the theory part will be based on knowledge bank of questions created by the

SSC.

3. Individual assessment agencies will create unique question papers for theory part for each

candidate at each examination/training center (as per assessment criteria below)

4. Individual assessment agencies will create unique evaluations for skill practical for every student

at each examination/training center based on this criteria

5. To pass the Qualification Pack , every trainee should score a minimum of 70% in every NOS

6. In case of successfully passing only certain number of NOS's, the trainee is eligible to take

subsequent assessment on the balance NOS's to pass the Qualification Pack.

Marks Allocation

Assessment

Outcome

Assessment Criteria of Outcomes Total Marks Out Of Theory Practical

LFS/N0624

(Monitor

operations of

warehouses )

PC1. monitor daily operation of

warehouses, as per the sops

and service levels agreed

between the company and

customers 100

20 10 10

PC2. monitor the performance

levels of warehouses and

ensure safety and security 10 5 5

PC3. conduct periodic audits of

stock levels at warehouses to 20 10 10


56 | P a g e

ensure high level of stock

accuracy

PC4. maintainand dispatch stock

on a regular basis 20 10 10

PC5. coordinate with various

locations for timely stock

transfer

20 10 10

PC6. ensure stock reconciliation

between the computer

system and physical stock

10 5 5

Total 100 50 50

LFS/N0629

(Assist in

negotiating

and managing

contracts with

suppliers)

PC1. obtain required

data/information from

appropriate people to set up,

update suppliers accounts

and clarify any issues with the

data/information either from

the procurement team or

directly with suppliers, as

required

100

10 3 7

PC2. assist in payment

coordination 10 5 5

PC3. obtain information on

contracts from suppliers 10 5 5

PC4. confirm from suppliers that

the details held in their

master records are correct

10 3 7

PC5. obtain information and

clarification from the

appropriate people for the

details of the contract

10 3 7

PC6. assist in correct compilation

of all pages and parts of the

contract

20 10 10

PC7. assist in obtaining required

data/information to check

the legal validity and time

period of contracts

20 10 10


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PC8. coordinate with contract

manufacturers and suppliers

for the required

international shipping and

commercial documents

10 5 5

Total 100 44 56

LFS/N0630

(Assist in

streamlining

the various

functions of

supply chain

management)

PC1. work closely with planners

100

5 2 3

PC2. analyse the movement of

imported goods into the

branches to optimize service

at the lowest transportation

cost

10 5 5

PC3. direct the movement of

imported goods to the

various branches

5 2 3

PC4. balance the inventory levels

of imported goods across

the branch network

10 5 5

PC5. assist in reporting issues and

analysing reports to identify

issues with import supply

chain

5 2 3

PC6. coordinate appropriate

methods to distribute

products to branches in a

cost effective manner

5 2 3

PC7. work closely with demand

planning to understand

demand fluctuations or

issues

5 2 3

PC8. assist in processing and

resolving issues via the SAP

APO system

5 2 3

PC9. assist in setting up special

logistics arrangements as

needed for the delivery of

goods

5 2 3

PC10. work closely with domestic

expeditor responsible for 5 2 3


58 | P a g e

branch deployment to

provide direction on specific

deployments targeted at

improved service

PC11. assist in review and

development of current

supply chain systems

10 5 5

PC12. ensure all current systems

are managed in the most

efficient way

5 2 3

PC13. ensure a pro-active

approach at all times within

the role, keeping a

commercial focus

5 2 3

PC14. report any areas of potential

concern to the right people

within the department

5 2 3

PC15. ensure that any

inconsistencies with orders

are resolved in a timely

manner

5 2 3

PC16. provide suggestions for

improvement to ensure cost

minimization and control

10 5 5

Total 100 44 56

LFS/N0625

(Monitor

supplies at

storage

locations and

facilities)

PC1. monitor inventory levels

100

10 5 5

PC2. identify specifications and

quality of supplies in the

storage locations and

facilitates

20 10 10

PC3. track quantity and delivery

schedules of supplies 10 5 5

PC4. access suitable sources of

data to follow up on the

supplies

10 3 7

PC5. monitor the supplies being

stored at regular intervals 10 3 7


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PC6. obtain required

data/information from

appropriate sources to set

up and update records of

supplies

5 2 3

PC7. identify issues with the

records of supplies being

stored and clarify these with

appropriate people

10 5 5

PC8. provide results according to

agreed schedules to

divisional/block head

10 5 5

PC9. use supply chain

management systems 10 5 5

PC10. comply with organization’s

policies, procedures,

guidelines

5 2 3

Total 100 45 55

LFS/N0631

(Assist in

Identifying

suppliers,

verifying their

capabilities

and analyzing

the

performance)

PC1. identify specifications of

quality and quantity of

supplies required from the

manufacturing / production

division

100

10 5 5

PC2. identify potential suppliers

for the requirements 10 4 6

PC3. compare the prices of

potential suppliers and track

volatility of prices

10 5 5

PC4. check historic data for past

suppliers and their

performance

8 4 4

PC5. identify any cancellation of

contracts with any suppliers

and reason for the same

5 2 3

PC6. identify specifications of

delivery schedules and other

requirements to reduce cost

and uninterrupted

production

10 5 5


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PC7. clarify information if

necessary from appropriate

people

10 5 5

PC8. access suitable sources of information to identify past suppliers and their performance

8 4 4

PC9. use appropriate analysis

methods and procedures to

analyse their performance

10 5 5

PC10. check information using

methods specified by the

organisation

5 2 3

PC11. identify problems as soon as

possible 5 2 3

PC12. provide results according to agreed schedules

9 4 5

Total 100 47 53

LFS/N0613

(Provide

analytical

support for

supply chain

management)

PC1. analyse and recommend

improvements to all internal

procedures and implement

the same

100

15 7 8

PC2. establish role and

responsibilities in

providing analytical

support for supply

chain management

15 5 10

PC3. obtain confirmation from relevant employees and define the objective of the study

10 5 5

PC4. access suitable sources of data

15 7 8

PC5. sort and collate relevant data for the analysis

15 5 10


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PC6. use appropriate analysis methods and procedures

15 5 10

PC7. identify potential and actual glitches and the causes for the same

15 7 8

Total 100 41 59

LFS/N0627

(Coordinate

with manager

and team

members for

efficient

supply chain

management)

PC1. receive work instructions

from the reporting manager

100

10 5 5

PC2. investigate, bring to the

manager’s attention and

suggest possible solutions to

problems arising within the

working domain of business

development

15 5 10

PC3. work as a team with colleagues and share work as per their or own work load and skills

10 5 5

PC4. communicate and discuss

work flow related difficulties

in order to find solutions

with mutual agreement

10 5 5

PC5. assist in collaborating with

quality heads to ensure the

effectiveness of existing

processes and to incorporate

improvements, if any

15 7 8


department Heads of the

SAP Cell, Stores, Dispatch,

PPC (Production, Planning &

Control), Support- Materials,

Total Cost Management

Control to gather critical

information, facts and data

from the business

15 7 8


62 | P a g e


front line sales/commercial

business heads to ensure

demand consolidation,

validation and thereafter

suggest corrections

10 5

5

5

PC8. maintain long term

relationships with the

vendors and contractors and

ensure that all company

policies and procedures are

followed

15 10

Total 100 44 56

LFS/N0628

(Ensure

regulatory

Compliance

and exchange

of information

for licensing

purposes)

PC1. evaluate regulations and

legislations for licensing

activities

100

10 5 5

PC2. maintain knowledge on all

compliance trends and

recommend changes for all

company processes

10 5 5

PC3. assist in designing strategies

for businesses and resolve

compliance issues and

perform research for all

product competition

5 2 3

PC4. prepare reports for product

forms and manage all

communications with

licensors and perform audits

10 5 5

PC5. evaluate licensing

agreements for license

partners and assist to

transmit all reports and

10 5 5


63 | P a g e

maintain database and

reconcile the same

PC6. maintain and update

distribution lists and manage

correspondence with

licensed partners

10 5 5

PC7. review SAP periodic reports

to carry out the

departmental checks in

compliance with rules and

regulations and other

statutory requirements

5 2 3

PC8. assist in reviewing updates

on cost impacts, cost

estimates, stock

management, feasibility

analysis to carry out the

departmental functions in

compliance with rules and

regulations and other

statutory requirements

10 5 5

PC9. identify variation from the

regulatory guidelines and

correction of the same

10 5 5

PC10. comply with organization’s

policies, procedures, and

guidelines

5 2 3

PC11. maintain confidentiality of

strategic information 5 2 3

PC12. communicate information

to all relevant people in

timely manner

5 2 3

Total 100 47 53

LFS/N0102 PC1. report data/problems/incidents

as applicable in a timely manner 100 10 5 5


64 | P a g e

(Carry out

reporting and

documentatio

n)

PC2. report to the appropriate

authority as laid down by the

company

10 5 5

PC3. follow reporting procedures as

prescribed by the company 10 4 6

PC4. identify documentation to be

completed relating to one’s role 10 4 6

PC5. record details accurately in an

appropriate format 10 4 6

PC6. complete all documentation

within stipulated time

according to company

procedure

10 5 5

PC7. ensure that the final document

meets regulatory and

compliance requirements

10 5 5

PC8. make sure documents are

available to all appropriate

authorities to inspect

10 4 6

PC9. respond to requests for

information in an appropriate

manner whilst following

organizational procedures

10 5 5

PC10. inform the appropriate

authority of requests for

information received

10 5 5

Total 100 46 54

Documents

EYE ON IT QUALIFICATIONS PACK - OCCUPATIONAL … · NSQC Clearance on 20/07/2015 ... Core Skills or Generic Skills are a group of skills that are key to learning and working in today's