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Michael Jimenez800 E Curry Road, Tempe, AZ 85281
480-658-3770
EXPERIENCE
IT Support Engineer/Sales Consultant Endurance International GroupOctober 2014 – August 20151500 N Priest Drive, Tempe, AZ 85281Prime responsibilities included troubleshooting with 60+ customers a day over the phone with domain and hosting related troubles.
Duties: Accurately diagnosing issues with DNS, Code, Email, Hardware,
Software Exceeding sales standards, and pitching new products Extreme patience and commitment to resolving customers issues
IT Support Specialist AT&T(Aerotek/Pace)March 2013 – June 20141100 W Grove Parkway, Tempe, AZ 85283Prime Responsibilities included troubleshooting with 40+ customers a day over the phone with DSL, VoIP, and Digital TV issues
Duties: handling multiple computer programs/systems/applications typing agent performance reports training of new employees and educating current employees communicating clearly with customers
Courtesy Associate Wal-MartMay 2011 – March 20131380 W Elliot Rd, Tempe, AZPrime responsibilities included providing customers with fantastic service by cashiering, cart collection, and carry outs.
Duties: Cashiering customers transactions Stocking merchandise/Cart collection Helping customers with products
SKILLSComputer SkillsAccurate Typing (45 WPM)Expert with Microsoft Office Suite; Word, PowerPoint, Publisher, Excel.Advanced Knowledge Windows XP/Vista/7/8/10 and Macintosh.Great Understanding of A/V cabling and VoIP phone infrastructureAdvanced Knowledge of WAN and LAN infrastructureLeadership/Team SkillsExperience training/coaching other employees and reaching performance goalsEnthusiastic advanced techie and determined fast trainee
EDUCATIONHigh School DiplomaMarcos de Niza -- 6000 S Lakeshore Drive, Tempe, AZ 85283
BS in Computer Information Systems (In Progress)Arizona State University-- 1151 S Forest Ave, Tempe, AZ 85281
REFERENCESReferences upon request.
