EXTERNALLY FOCUSED CHURCHEXTERNALLY FOCUSED CHURCHLEADERSHIP TRAININGLEADERSHIP TRAINING

Million Leaders Mandate Curriculumby JOHN C. MAXWELL

Notebook Three

Christ, the Great Communicator

Lesson 3

Improving Your Improving Your Communication SkillsCommunication Skills

by Imitating the Master by Imitating the Master““Death and life are in the power of the tongue, Death and life are in the power of the tongue,

and those who love it will eat its fruit”and those who love it will eat its fruit”Proverbs 18:21Proverbs 18:21

Power of Triangle- Robert Dilenscheider

Communication

Recognition

influence

Publius Syrus

“Speech is a mirror of the soul. As a man speaks so he is.

Question

Today’s Matter book states that YOU WILL never change your life until you change something you do daily

• Do you have effective communication skills?• If so how are you using it?• What would you need to change in order to

IMPROVE on your communication skills?

1. Simplify the MessageMatthew 13:3, 10-13Matthew 13:3, 10-13

It’s not what you say, but how you It’s not what you say, but how you saysay it. it.

The Educator The Educator – takes something simple and makes it – takes something simple and makes it complicatedcomplicatedThe Communicator The Communicator – takes something complicated – takes something complicated and makes it simpleand makes it simple

Winston Churchill’s Rules of Winston Churchill’s Rules of CommunicationCommunicationa.a. Strong beginningStrong beginning

b.b. One themeOne theme

c.c. Simple languageSimple language

d.d. Familiar picturesFamiliar pictures

e.e. Clear objectiveClear objective

f.f. Heart responseHeart response

James 4: 13-17

• “Look here, you people who say,” Today or tomorrow we are going to a certain town and will stay there a year. We will do business there and make a profit.” How do you know what will happen tomorrow? For your life is like the morning fog – it’s here a little while, then it’s gone. What you ought to say is, “if the Lord wants us to, we will live and do this or that.” Otherwise you will be boasting about your own plans and all such boasting is evil.

2. Know The PeopleMatthew 13:1-2, 9Matthew 13:1-2, 9

It’s not what you say, but how you It’s not what you say, but how you hearhear it. it.

Public SpeakerPublic Speakera.a. Puts the message before the Puts the message before the

peoplepeople

b.b. Asks: “What do I have?”Asks: “What do I have?”

c.c. The key is techniquesThe key is techniques

d.d. Content-orientedContent-oriented

e.e. Goal is to complete the Goal is to complete the messagemessage

CommunicatorCommunicatora.a. Puts the people before the Puts the people before the

messagemessage

b.b. Asks: “What do they need?”Asks: “What do they need?”

c.c. The key is atmosphereThe key is atmosphere

d.d. Change-orientedChange-oriented

e.e. Goal is to complete the peopleGoal is to complete the people

Perspective of a Leader

• Practical people know how to get what they want

• Philosophers know what they ought to want

• Leaders know how to get what they ought to want.

Definition of success

• Success can be defined as the progressive realization of a predetermined goal. This definition tells us that the discipline to prioritize and the ability to work toward a stated goal are essential to a leader’s success.

3. Seize The MomentMatthew 13:2, 14-17, 57-58Matthew 13:2, 14-17, 57-58

It’s not just what you say, but It’s not just what you say, but whenwhen you say it. you say it.

Questions to ask .Questions to ask .1.1. Unclear Purpose. What is the point? We can identify Unclear Purpose. What is the point? We can identify

content but not purpose.content but not purpose.

2.2. Don’t just inform. Persuade!!!!Don’t just inform. Persuade!!!!

3.3. So much information that the subject becomes too So much information that the subject becomes too broadbroad

4.4. Poor Finishing. BoringPoor Finishing. Boring

4. Show The TruthMatthew 13:54Matthew 13:54

It’s not just what you say, but how you It’s not just what you say, but how you showshow it. it.

Everytime you speak your audience is Everytime you speak your audience is quietlyquietly

asking:asking:a.a. Why should I listen to you?Why should I listen to you?

b.b. Can I trust you?Can I trust you?

c.c. Do you care for me?Do you care for me?

d.d. Do you know your subject?Do you know your subject?

5. Share The PassionMatthew 13:53-57Matthew 13:53-57

It’s not just what you say, but It’s not just what you say, but whywhy you say it. you say it.

Tips on speaking with passion:Tips on speaking with passion:a.a. Speak on themes that you own for yourself.Speak on themes that you own for yourself.b.b. Be impact-conscious rather than image-conscious.Be impact-conscious rather than image-conscious.c.c. Be authentic. Lock on to a pair of eyes with each point.Be authentic. Lock on to a pair of eyes with each point.d.d. Paint pictures in their hearts.Paint pictures in their hearts.e.e. Know what your goal is when you speak.Know what your goal is when you speak.f.f. Prepare with prayer and let God build a fire inside you.Prepare with prayer and let God build a fire inside you.

• Left brain thinking

• Logical• Rational• Analytical• Objective• Sequential

• Right brain thinking

• Intuitive• Instinctive• Synthesizing• Subjective• Random

Questions for discussion

• How do you rate your ability to communicate with others?• Is communication a priority for you?• Can you inspire and motivate people?• Do you express your vision in such a way that your people

are able to understand, internalize and implement it?• When you talk to people one on one, are you able to

connect?• How about with groups?

6. Seek The ResponseMatthew 13:51Matthew 13:51

It’s not just what you say, but how they It’s not just what you say, but how they respondrespond to it. to it.

Tips on helping people respond to the Tips on helping people respond to the truth:truth:

a.a. Have a clear objective for your listener to act on.Have a clear objective for your listener to act on.b.b. Reduce it to a simple phrase and write it down.Reduce it to a simple phrase and write it down.c.c. Use a “hook” the listener can grasp and remember.Use a “hook” the listener can grasp and remember.d.d. Give them a point for their head and a picture for their Give them a point for their head and a picture for their

heart.heart.e.e. Provide a vehicle for them to use to respond.Provide a vehicle for them to use to respond.f.f. Ask for what you want them to do.Ask for what you want them to do.

1.1. Prepare extensively.Prepare extensively.2.2. Memorize your first burst.Memorize your first burst.3.3. Speak to friendly eyes.Speak to friendly eyes.4.4. Dress comfortably for the audience.Dress comfortably for the audience.5.5. Take deep breaths before you begin.Take deep breaths before you begin.6.6. Visualize yourself being effective.Visualize yourself being effective.7.7. State your goal to yourself before you begin.State your goal to yourself before you begin.8.8. Use visual aids.Use visual aids.9.9. Come to the meeting room early. Come to the meeting room early. 10.10. Pray, pray, pray!Pray, pray, pray!

Steps to Reduce Your Anxiety

Communicate Continually

• Develop platforms for communication. Develop platforms for communication.

• Control communication killers. Control communication killers.

• Encourage honesty and transparency in Encourage honesty and transparency in conversations.conversations.

• Adopt a positive communication style. Adopt a positive communication style.

Perceptions of People

• Visually – How we appear 55%• Vocally – How we sound 38%• Verbally – What we say 7%

Voice and Speech Evaluation

• Voice Production1. Support of tone -------Good ------Needs Improvement ---weak2. Proper Breathing3. Vocal Quality (harsh, nasal, breathy etc )4. Resonance5. Overall vocal energy

Voice and Speech Evaluation

• Producing the sounds• 1. Sharp articulation• 2. Flexible lips, jaw and tongue• 3. Clear and correct punctuation• Diction using long and short vowels sounds

Voice and Speech Evaluation

• Vocal Variety• 1. Volume• 2. Pace or rhythm• 3. pitch• 4. Inflection -nuance, modulation, intonation, shade,

tone • 5. Attitude• 6. Shading and word emphasis• 7. Use of the pause