EXTERNAL Sales Deck Juniper Optimum Care v1.4

8/19/2019 EXTERNAL Sales Deck Juniper Optimum Care v1.4

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Juniper Optimum Care

Subscription based service for continuousimprovement

Peter Falk


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AGENDA

SERVICE OVERVIEW

VALUE PROPOSITION

BACKUP DATA

SERVICE DETAILS


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Service overview


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Advanced Services - ComparisonsOPERATE SERVICES

Relationship and

Project Oriented

Relationship and

Technical / Proactive

Service Automation

Technical / Proactive E

Service & Training Credits

(Technical Project Oriented)

Ongoing technical enhancement

A predefined package of proactive services :

• SW lifecycle management

• Configuration Review

• Product Performance Optimization

Service Manager + Expert 2 Expert

Network Produc

ServiceJuniper Care Plus Juniper Optimum Care


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Evolutionary Network

Improvement through a

Partnership betweenCustomers and Juniper


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KEY TAKE AWAY:Juniper Optimum Care builds a partnership between customers and JuniperExperts leading to increased ROI and optimum network operation andpersonalized High Touch support

1 Service Managerrelationship

2

OptimizedNetwork

Operation

3 ContinuousImprovement

4Increased ROI

Key Value Points

5


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Partnership

High Touch

ServiceManager

Expert to

Expert Access

Service Elements

Remote accessto JuniperEngineers

ProactiveTechnical

communication

Communication

ProductPerformanceOptimization

ConfigurationReview

Best Practices Servi

S/W lifecyclemanagement


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Juniper Optimum Care – Delivers a process fo

optimization

Service Managerorchestrates the services,

delivers reports and does

escalations

Expert to Expert TAC

support to close cases

faster

Regular Reports

generated showing

progress and

improvement


Building a Pbetween Ju

customer’s

for continu

Operationa

Issue Avoid

2. Regular reviewsof findings with

Access to Juniperbest practice

expertise

3. End-user modifiesnetwork

1. Discover areasfor improvement

Cadence of servic

• Bi-monthly produ• Quarterly review

Improvement Pla• Reviews before • Routine meeting

etc.• Informal consulta•

Review SIRT an


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Target Pr

Price is depsize of netwprice:

• Band 0:

•

Band 1: • Band 2:

• Band 3:

4 SKU’s

SVC only

• 12 months:

• Band 0, 1, 2 & 3 *

SVC-JOC-BND-0

SVC-JOC-BND-1

SVC-JOC-BND-2

SVC-JOC-BND-3

5 Delivery Areas

• Service Automation Design &Implementation Assistance

• SW Lifecycle Management

• Configuration Analysis

• Product PerformanceOptimization

• Customized TechnicalConsultation

Full Delivery Package Offering

*Note: Band is determined with same configuration tool as used for JCP: http://www-int.juniper.net/customerservice/cs-busops/general/careplus/index.html

http://www-int.juniper.net/customerservice/cs-busops/general/careplus/index.htmlhttp://www-int.juniper.net/customerservice/cs-busops/general/careplus/index.htmlhttp://www-int.juniper.net/customerservice/cs-busops/general/careplus/index.htmlhttp://www-int.juniper.net/customerservice/cs-busops/general/careplus/index.htmlhttp://www-int.juniper.net/customerservice/cs-busops/general/careplus/index.html


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Comparing Juniper Optimum Care to Juniper

Deliverables/Offering JCP - BND 0 JCP - BND 1-3 Juniper

Service Management

Expert to Expert (E2E-

JTAC)

Consulting Credits 0 5

Training Credits 0 10,000

Service Automation

Implementation Support

Software Lifecycle

Management

Configuration Analysis

Product Performance

Optimization

Technical Consultation

(not JTAC)


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End Customer


Juniper Care Plus

NetworkProductivity

Service

Juniper Care

Juniper Optim

highest level in

Services portfo

the elements o

Juniper Netwo

Service, and J

maintenance.


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Value Proposition


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Benefits

Maintenance Benefits

• Access to Juniper experts and focused

coordination by your advocate within Juniper

ensures swiftest possible case resolution

• Automation can reduce time to fix by 50%

• To avoid problems, regular reviews of your

network situation by experts – Configuration and Software Version reviews avoid

issues and hacking due to unpatched products

– Automatic communication of Security threats,

product issues and product end-of-life information

– Case reviews help avoid repeat problems

– Operational Service Reviews

Optimization B• Expert advice to fine-tune

enhance return on investm – Avoid network issues whe

or users go on-line

– Evaluate and mitigate risknetwork modifications, av

– Regular reporting allows t

to be used in planning net• Close working relationshi

resources enhances staff improves productivity

• Partnership with Juniper foptimization of the networthe most out of your prodresources

One offering to provide complete advanced support for both maintaining and optimizi

Better ROI, uptime and performance means a network better serving your core


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Details OfOffering


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Service Manager

• Knowledge Transfer and Best Practices

• Privileged access to Juniper tools and resource

• On-going relationship & trusted advisor

• Customer advocate within Juniper

• Increased product availability & managed escalations till clo

• Case reviews, follow-up and regular reporting

The Juniper Service Manager is a named contact and your advo

Juniper to manage all service-related activities. The Service Mayour single point of contact with Juniper


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Expert 2 Expert Support

• Open Priority 1 and Priority 2 cases on a 24x7 basis directly

team comprised of senior JTAC engineers with extensive ex

Expert to Expert Access provides direct access to a team of sen

engineers. and will allow you to:


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Service Automation Assistance

• Assist in planning optimal Service Automation deployment

•

Provide guidance on Service Automation implementation• Validate proper automated JTAC case creation

• Train Customer to maximize usage of Service Automation fu

Utilize Juniper technology to facilitate ease of inventory manag

data collection, JTAC case detection and creation and proactivecommunication of relevant EOL/EOS (End Of Support) and issunotifications. The service automation consulting engineer will:


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Ensure the customer is running supported software optimized t

network and business needs providing ongoing guidance basedindustry experience deploying Juniper equipment. Juniper eng

Software Lifecycle Management

• Provide software recommendations for optimal support of existing anew hardware/feature implementation which reduces potential risk a

success of deployment• Provide best practice upgrade procedures to minimize risk associate

deployment of new software

• Provide risk analysis of recommended software version upgrades

• Identify and recommend software version targets for devices which reaching End of Life or End of Support


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Ensure the customer’s device configurations are optimally impl

based on industry experience deploying Juniper equipment. Juengineers will:

Configuration Analysis

• Identify and recommend product configuration optimization

opportunities for existing implementations

• Review new configurations prior to new deployment or impl

• Provide improvement recommendations to standardized co

and templates


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Provide bi-monthly reports to analyze performance trends of th

technology in the customer network by establishing a baseline periodically sampling Juniper device data. Juniper engineers w

Product Performance Optimization

• Routinely collect device health data and perform analysis to identify

may require corrective action or awareness

• Identify areas of concern for potential malfunctioning hardware compundetected problems, data abnormalities and unexpected trends

• Recommend actions and improvements to identify areas of concern

• Establish data trend analysis for device health and scale


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Juniper engineers will provide technical advice and consultatio

phone call or email during regular business hours. The technicaconsultation will focus on the following categories:

Customized Technical Consultation

• Software lifecycle management

• Configuration analysis

• Product performance optimization

• Service automation

• Proactive communication such as SIRTs, PBNs, EOL notific


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Backup slides


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Juniper Optimum Care – A Comparison• Juniper Care Plus

– Service Manager single point of contact for relationship, coordination a

– AND –

– Expert to Expert support for technical issue resolution (TAC) – AND –

– Education & service/reports credits ( On-demand services when/if you

• Network Productivity Service

– Specific set of services/reports, repeatedly provided for ongoing meas

network performance and the prevention of future issues – an ongoing

Service Manger or Expert to Expert TAC access)

• Juniper Optimum Care

– Ongoing Partnership for Continuous Network optimization and Cas

– a combination of repeated services & reports augmented by a proce

path to continuous network improvements (performance, value, up-tim

Documents

EXTERNAL Sales Deck Juniper Optimum Care v1.4