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External Haj E-Services
Portal Housing Provider Representative Guide
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Contents Introduction ................................................................................................................ 4
Vision of the Ministry of Hajj ....................................................................................... 4
What is a Web Portal .................................................................................................. 5
About the Web Portal ................................................................................................. 5
Portal Home Page ...................................................................................................... 6
E-payment .................................................................................................................. 7
Bank information ..................................................................................................... 7
Housing contract e-payment ................................................................................... 8
Housing Provider Workflows: ................................................................................... 11
1. Housing Provider Representative Registration ................................................. 12
Step 1: Service Provider creates Appointment / Registration Request ................. 13
Step 2: Establishment Approves the Registration Request .................................. 17
Step 3: Housing Provider creates a Login; User ID & Password .......................... 17
Step 4: Housing Provider logs into the System ..................................................... 19
2. Approve Housing Contracts Workflow ............................................................... 21
Step 1: Add Housing Contracts ............................................................................ 21
Step 2: Approve Housing Contracts...................................................................... 22
Step 3: Payment Confirmation .............................................................................. 23
Step 4: Establishment Approval ............................................................................ 24
3. Housing Provider Information Workflow ............................................................ 25
Step 1: View My Information ................................................................................. 25
Step 2: View My Representatives ......................................................................... 26
4. New Housing Registration: ................................................................................ 28
First Step: Request Registration: .......................................................................... 28
Second Step: Reserve new Appointment: ............................................................ 29
5. Circulars: ........................................................................................................... 30
Final message: ......................................................................................................... 31
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Introduction
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Introduction The following information shall serve as an introduction for Housing Provider Users
to fully comprehend the essence of the e-track electronic system to better serve the
international Haj pilgrims. We want to highlight that this guide has been written for
the end users of Housing Provider and other stake holders to fully understand their
workflow and steps to carry out their daily tasks towards the end goal of serving the
international Haj pilgrims. A careful review of this guide shall serve to minimize
unwanted communication between the service providers and the resources of the
Ministry of Haj.
We shall refer to the External Haj E-Services Portal simply as the ‘Portal’ going
forward for simplicity sake.
Vision of the Ministry of Hajj Allah (Glorified and Exalted be He) has honoured this holy country with the service of
His guests and the visitors to the Prophet’s Mosque. The wise government seeks to
improve the services provided for the guests of Allah, facilitate their procedures,
maintain their rights, fulfil these sublime objectives, and achieve a great turnabout in
the services of the international pilgrims. The government also seeks to achieve the
required transparency with regard to the clarity of the procedures carried out by the
pilgrim, and also the types, levels, elements, and costs of the service packages. In
addition, the government seeks to impose more control and surveillance on the
performance of all the authorities concerned with the affairs of Haj, and to improve all
matters related to Haj.
The decision of the honourable Council of Ministers no. 386, dated 22/11/1433 A.H.,
declaring the approval of the project of the External Haj Portal for the international
pilgrims has been issued. It is an electronic system that seeks to achieve a great
turnabout in the procedures of the arrival and departure of pilgrims, and to follow up
the services provided to them during their stay in the Kingdom. This is carried out by
committing all the authorities concerned with the affairs of Haj to perform their tasks
and provide their services via an integrated electronic system.
This is achieved by linking the Haj visa of every pilgrim to a package of services
consisting of specific elements, such as housing, transportation, and food service,
which should be clearly stated and announced via this electronic system, so that the
pilgrim can identify these elements in advance before his arrival at the Kingdom. In
addition, the ministerial authorities will be able to follow up how the services
registered in the system match the services that are actually provided.
Consequently, this will lead to the immediate removal of irregularities and to holding
the negligent to account, according to the regulations and instructions. This project
keeps pace with the approach adopted by the country (may Allah safeguard it)
towards changing the governmental transactions from manual operations to e-
government transactions.
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What is a Web Portal A web portal is most often one specially designed web site that brings information
together from diverse sources in a uniform way. Usually, each information source
gets its dedicated area on the page for displaying information (a portal); often, the
user can configure which ones to display.
About the Web Portal This electronic system consists of five main phases, with every phase depending on
the preceding one. These phases are as follows:
• Eligibility: meeting the stipulated requirements, as to participate, legally qualified.
• Guarantees: to undertake or to ensure for another.
• Contracts: an agreement between two or more parties for the doing or not doing of
something specified.
• Formation of service packages: creating and choosing from a list or services of the
package.
• Issuance of visas: Once the visa application is accepted on the basis of the
documentation produced by the applicant
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Portal Home Page By clicking on the URL: http://ehaj.haj.gov.sa/EH/default.xhtml, you will be greeted
with the External Haj E-Services Web Application Home page.
Remember to save this URL as you’re favourite so you do not have to
remember the URL.
Portal help contact information:
Contact Name Contact Reason Contact Phone # Email Address Working Hours
Call Centre Any questions,
comments,
suggestions or
feedback
966 (2) 920026265
24/7
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E-payment
Bank information
Account Information
Bank Name Riyadh Bank
Account Owner United Agents Office
Account IBAN No.
There is one IBAN number assigned to each Haj mission or Haj Company or Service provider activated on portal. It will be sent as SMS to representative mobile, also you can find on financial information page in Portal.
Allowed Deposit Methods
1 International Transfer [SWIFT]
2 Local transfer from account in a Saudi bank [SARIE]
3 Cash deposit directly into account
4 Transfer from account in Riyadh Bank
Attention!
Cheques are not acceptable whether draft cheques or account cheques.
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The e-payment will be put into use and connected with brought together (as one)
web portal for external haj so each money transaction should be done by the web
portal, such as:
Warranties request.
Housing contract.
Food contract.
Naqaba (transportation) warranty contract.
Housing contract e-payment
There are Two ways to pay for housing contracts:
1. Full payment (by paying the all amount to the owner) 15% goes to the
establishment and 85 % to the owner.
2.Electronic warranty and it will be for three instalments
1st instalment 30% and it is divided to two payments (15% goes to the establishment
and 15 % to the owner.
2nd instalment 40% it will be after the traveller (to the holy place) the act of reaching a
destination with 250 SR as the bank warranties and will select a date for it
3rd instalment will be 30% and with 250 SR as bank warranty and will select payment
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My voucher
You can see your vouchers by following these steps:
Home > my voucher
To see more details about your voucher click Action > Request Details
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Housing Provider Workflows
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Housing Provider Workflows:
IMPORTANT NOTE:
It is very important to note that the work flow for the Housing Provider
Representative depicted below is sequential in the system and some workflows
below are pre-requisites for the next workflow in sequence. For example, Workflow 2
can be executed only when the Workflow 1 has been completed and similarly
Workflow 3 cannot be executed unless Workflow 2 has been completed.
Each of these workflows has been further explained in the following pages as simple
workflows with associated steps to complete the workflow.
By reading this user guide the Housing Provider Representative shall completely
understand all the requisite workflows and steps and interact with the Portal strictly in
the Order specified.
This user guide shall help the Housing Provider Representative to carry out their
tasks in an efficient manner, insha Allah.
Workflow 1 - Create Appointment /
Registration Request
Workflow 2 -Establishment
approves Appointment / Registration Request
Workflow 4 - Add Bank warranties
Workflow 5 -
Add Housing Contracts
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1. Housing Provider Representative Registration
This workflow helps the Housing Provider create a Registration Request by taking an
appointment with the respective Establishment and creates a login after approval of
his/her registration request.
Step 1 :
Housing Provider Representative creates
Appointment / Registration Request
Step 2 :
Establishment Approves Registration Request
Step 3 :
Housing Provider creates Login; UserID
and Password
Step 4 :
Housing Provider logs into the Portal
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Step 1: Service Provider creates Appointment / Registration Request
In this step, the Service Provider creates a new appointment /
registration request which is submitted to the Establishment for
approval.
Click on the button to bring up the form to enter the
Representative details:
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Click on the button to bring up the appointment scheduler
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Click on an appointment slot to see the following confirmation box
Click on an appointment to see the following
confirmation details that can be printed by clicking the
button
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Step 2: Establishment Approves the Registration Request Establishment Representative approves the Housing Provider’s
registration request and the Housing Provider Representative can now
create a login; User ID and Password for the Haj E-Service Portal.
Step 3: Housing Provider creates a Login; User ID & Password
In the steps below, the Housing Provider will create a User ID &
Password to log into the E-Services Haj Portal to conduct business.
Click on link to bring up the following
form:
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Click on the button and the Portal will send a Verification
Code to your Mobile Phone or Email or Google Authenticator for
authentication reasons.
Enter the verification code you received and click on the
Button to create your User ID and Password
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Enter the User Name, Password, Confirm Password and click on
the Button to create your User ID and Password and the
following message is displayed: .
Step 4: Housing Provider logs into the System
In the steps below, the Housing Provider will log into the Portal
using the User ID and Password he/she has just created.
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Enter the User Name and Password and Click the button
and the Portal will ask you to enter the Verification Code.
Enter the Verification Code and click on the to see the
following screen:
Now the new Service Provider Representative is ready to
conduct business in the E-Services Haj Portal.
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2. Approve Housing Contracts Workflow
In the steps below, the Housing Provider Representative will
approve Housing Contracts and confirms receipt of payment before
a Housing Contract is validated in the E-Services Haj Portal system.
Step 1: Add Housing Contracts
The Haj Mission, Haj Company under Haj Mission, and Haj Company
NOT under Haj Mission representatives create Housing Contracts
which are then approved by the Housing Service Representatives in
the Portal.
Step 2 :
Approve Housing contract
Step 3 :
Confirm payment information
Step 4 :
Establishment Approval
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Step 2: Approve Housing Contracts
The Housing Service Provider Representatives shall approve
Housing Contracts created by Haj Mission, Haj Company Under Haj
Mission, and Haj Company NOT under Haj Mission representatives.
They will find, for example, the following screen under Requests
Add House Contracts menu in the Portal:
Click on
Click on or based on whether you wish to
accept or reject the Housing Contract request. If you select
the following screen is displayed or rejecting it will simply reject the
request and the status is changed in the Portal.
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Correct the errors and click on the button to see the
following message indicating that the request is now
:
Step 3: Payment Confirmation
In this step the Housing Service Representative shall confirm
payment and approve the request.
Click on and the following screen is
displayed to .
Click on to finally approve the Housing Contract and
the following screen is displayed indicating :
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Step 4: Establishment Approval
The Establishment Representative will approve the Housing
Contract after Housing Service Representative has approved the
Contract and confirmed Payment. The Establishment will verify the
Warranty before giving their approval which is the last step before
the Housing Contract becomes valid in the Portal. Once the
Establishment Representative has approved the request status will
change to Approved
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3. Housing Provider Information Workflow
Step 1: View My Information
Click on and the following screen is
displayed.
Click on to view your Housing details as follows:
Step 1 :
View My Information
Step 2 :
View My Representatives
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Step 2: View My Representatives
Click on to see a list of all Housing
Representatives:
Similarly, you can click on to list the details of a
single Representative.
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4. New Housing Registration:
The housing owner has ability to add new Housing Registration from the list and the
steps are the Following:
First Step: Request Registration: this is done by clicking on the action:
We fill the required data to add a new House Contract for the account and then
we press Submit to
Complete the procedures (action).
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Second Step: Reserve new Appointment:
It will appear after that in the appointments schedule to Request new Appointment at
the Establishment
As is showing in the next Example:
Choose an appointment by pressing on (Book) after that schedule will appear to
insure your appointment.
After pressing on confirm Appointment message will appear to explain that request
have been sent successfully.
Your message has been sent successfully, Request No.61035.
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5. Circulars:
Circulars and alert:
Here show you circulars task and alerts that inform the most important updates and
official speeches by official bodies (agencies).
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Final message: In the name of Allah. May Allah have blessed upon the Prophet Muhammad (peace
be upon him) and his followers.
External Hajj E-Services Portal Users
We welcome you and we are happy to serve you and answer your
questions and provide the information you needs and listen to your
opinions and suggestions of the External Hajj E-Services Portal
Ministry of Hajj equipped with all human and financial and technical
possibilities to make the pilgrims come to the House of God easily and
they can come whenever they want to come to perform hajj since you
are in your country and when you arrive and during your stay until you
leave safely and to keep those beautiful memories and a spiritual
journey in your mind, we ask God Almighty to make our services good
and satisfaction for you.
In case of any observations please do not hesitate to contact us in one
of these facilitator ways, unified number or send e-mail or open ticket
you in External Hajj E-Services Portal and we are in service 24\7
Contact Information:-
Phone:
+ (966) 920026265
Email:
Work time official:
Work time official 24/7
