Anna Ferguson

Regional Sales Director

Amcom Software

Extending Communications with Mobile Event Notification

• Introduction

• Healthcare Challenges

• Solution Overview

• Case Studies

• Mobile Connect

• Solution Options

• Open Q & A

Agenda

2

Amcom’s Unified Communications Solutions

3

Infant Protection

Lab Results

Nurse call

Security System

Location Tracking

IT SystemMonitoring

ADT System

Pager

Remote Monitoring

Devices

Digital Signage /

Whiteboard

Smart Phones

Web

Wireless Telephony

Enterprise-wide directory, presence, preference and escalation rules

Delivery to right endpoint

Web Directory

Emergency Notification

Speech Recognition

Wireless Telephony

Dashboard

On-sitePaging

On Call

Alarms Integration

E911

Nurse Call Integration

RFID Presence

Call Recording

Call Accounting

OperatorConsole

Unified Communications

Services

Universal connectivity to

data sources

• Improving patient care

• Increasing staff satisfaction

• Industry compliance

• Controlling costs

The Healthcare Enterprise Challenge

4

Press START

Bed Call Room 222

_ _ _ _ _ _ _ _ _

Hospitals Today: Communications Challenged

Fire Alarm

Cell Phones/ Smartphones

Location Tracking System

On-CallScheduling

VoiceApplications

Critical LabResults

Paging Service Provider

In-BuildingWirelessPhones

Active Directory

Paging Server

Pulse Oximeter System

Voice Switch

Patient Monitoring

System

Patient Flow System

BedManagement Security

System

ADT System

EMR

InfantProtection

VentilatorSystems

Infusion Pump System

5

Nurse Call

The Solution: Mobile Event Notification

6

Nurse Call

Patient Monitoring

Fire Alarms

Security Systems

Pulse Oximeters

Building Automation

Systems

Infant Abduction Systems

Ventilators

PC Operator Consoles

Infusion Pumps

Smartphones

Wireless Telephony

Onsite Paging

Wide-Area Paging

LED Signs

SMS

Plasma / LCD

Email Interface

Operator Consoles

Point-of-Care, Patient Experience,

Patient Safety

Patient Flow and Building

Automation

Communication Network/Device Interoperability

“Other” Vertical Market

Integrations

Point-of-Care, Patient Experience,

Patient Safety

Integrating With the Systems You Use

7

• Enterprise platform for real-time distribution and tracking of all alarms and events

• Links updates from disparate point-of-care and security systems to mobile staff’s devices

• Drives automation, workflow, and productivity enhancements

- Escalation - Scheduling - Staff assignment

• Increases clinician and patient satisfaction

Mobile Event Notification: Key Benefits

8

• Nurse call & bed management

– Speed nurse response times to patient requests

– Enhance bed turnover and patient flow

• Patient monitoring

– Alert staff immediately of critical condition changes

• Lab information systems

– Enable “push” notification of lab results, staff workflow messages, or medication delivery to physicians, nurses and lab techs vs. guesswork with periodic “pull” of information

• Building management systems

– Enable more efficient management of fire, security, medical gas, blood bank, and other alarms, often triaged from call center positions

Imagine How This Could Be Simplified

9

Bed

Management

Lab Info

Systems

Building Mgt.

Systems

Nurse Call

Integration

Patient Monitoring

System

Customer Case Studies

Highlights:

• Enhanced workflow and mobile communications via integration with:

– Rauland-Borg Responder 5 nurse call

– Philips patient monitoring and telemetry

– Cisco wireless telephony

– Vocera communications badges

– American Messaging wide-area paging service

Additional Functionality:

• Staff assignment application enables more efficient scheduling, alarm management, and communication device associations. Active alarm screens ensure rapid response to patient needs.

Existing Customer Case Study

11

Highlights:

• Automated screen pops to operators using an operator console

• Code blue alarms from Rauland-Borg nurse call

• Infant abduction alarms from RF Technologies system

• Medical gas alarms

• Legacy facilities alarms via contact closure interfaces

• Integrated onsite paging with existing Zetron paging terminal

Future:

• SMS messaging to cell phones, integrating with Vocera badges, and replacement of aging Zetron system

Existing Customer Case Study

12

Amcom Mobile Connect

Mobile Connect

• Consolidate messages to BlackBerry, Android, and iPhone

• Leverage infrastructure in place or planned for the future

– BES, BIS, SMS for BlackBerry

– Connect via Wi-Fi or cellular provider

• Web application to send/receive messages

As Simple As It Gets

1. Send a message from the Web application 2. Smartphones receive the message

At a High Level: How It Works

OR

Operator Console

Emergency Notification/

Mgmt

Speech Recognition

Web Directory

Connects with Other Third-Party Applications

Alarms Integration

Nurse Call Integration

Sending and ReceivingMessages

Web Portal

Wi-Fi and Cellular Networks

AmcomMobile Connect

Sending and Receiving Messages

SMS

Aggregator

Cellular Messaging Module

Cellular Provider

BISBES

Receives vital code pages on her in-house pager and receives on-call messages using a wide-area pager.

“Code Blue…”

Carries a BlackBerry to take patient calls transferred from the operator group and access email.

The Problem:

Dr. Brenda Carries Several Devices. Why?

The Solution:

Amcom Mobile Connect

Patient Calls

All vital messages are consolidated to one device.

Code Pages

SMS Txt

Response Team• Cath lab staff • House supervisor• ICU shift coordinator/nurses• Attending cardiologist• Cardiovascular coordinator• ER director• Cardiovascular director• ER shift coordinator• X-ray/imaging technicians• Lab technicians

The Code STEMI Alert Example

Use Web Portal to Access Mobile

Connect & Deploy Code

Heart Attack

Balloon Successful

68 minutes0 minutes Mobile Connect• Logic for on call calendar• Auto escalations based on

responses or non responses from staff BlackBerry devices

• Eliminates manual calling trees and messy escalations

Mobile Connect Manages Response

& Escalation Staff Respond

w/Availability On BlackBerry

• Amcom has partnerships to provide the SIP/VoIP enablement capability

• AMC supports the Mobile Voice System (MVS) infrastructure to enable internal call-backs directly from the client

MVS and VoIP-Enabled BlackBerry Smartphones

Four and Ten Digit Dial-back:

Using MVS or Cellular Network As Appropriate

10-digit dial-back for offsite MVS users and others connecting to

cellular networkFour-digit dial-backfor those onsite

running MVS

Initial message sent

• Your BlackBerry chooses the best option for connectivity

– Local wireless LAN

– Default telecom carrier (Verizon, Sprint, etc.)

• Reduces costs

• Provides redundancy

Coverage for Dual-Mode Devices

Accepted: Message has been received by BES / BIS / SMS system

Queued: Message is queued for delivery

Delivered: Message received by device running Mobile Connect

Track the Progression of the Message Online

• Consolidate messages to BlackBerry, iPhone, and Android

• Leverage infrastructure in place or planned for the future

– BES, BIS, SMS

– Connect via Wi-Fi or cellular provider

– MVS support for internal calling

• Use Web portal or integration w/third-party or Amcom system to send / receive messages

Mobile Connect Summary

Alarm Integration: How It Works

25

Nurse Call

Patient Monitoring

Fire Alarms

Security Systems

Pulse Oximeters

Building Automation

Systems

Infant Abduction Systems

Ventilators

PC Operator Consoles

Infusion Pumps

Smartphones

Wireless Telephony

Onsite Paging

Wide-Area Paging

LED Signs

SMS

Plasma / LCD

Email Interface

Operator Consoles

Alarm Integration: Clinical & Non-Clinical

Mobile Connect Messaging: TruSMS Messaging to Smartphones & Cellular Phones

Options for Extending Communications

Mobile Connect: How It Works

OR

Operator Console

Emergency Notification/

Mgmt

Speech Recognition

Web Directory

Connects with Other Third-Party Applications

Alarms Integration

Nurse Call Integration

Sending and ReceivingMessages

Web Portal

Wi-Fi and Cellular Networks

AmcomMobile Connect

Sending and Receiving Messages

SMS

Aggregator

Cellular Messaging Module

Cellular Provider

BISBES

• The foundation is already in place with your existing systems

• Provides a simple way to further accelerate care by alerting mobile staff on their device of choice

• For centralized contact centers, carry out proper notifications

Summary

28

Questions?

Amcom’s Unified Communications Solutions

30

Infant Protection

Lab Results

Nurse call

Security System

Location Tracking

IT SystemMonitoring

ADT System

Pager

Remote Monitoring

Devices

Digital Signage /

Whiteboard

Smart Phones

Web

Wireless Telephony

Enterprise-wide directory, presence, preference and escalation rules

Delivery to right endpoint

Web Directory

Emergency Notification

Speech Recognition

Wireless Telephony

Dashboard

On-sitePaging

On Call

Alarms Integration

E911

Nurse Call Integration

RFID Presence

Call Recording

Call Accounting

OperatorConsole

Unified Communications

Services

Universal connectivity to

data sources