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The problem We all know that retaining customers is hard.
but the crucial thing to know is why. Finding this
But it’s always been tricky to boil down
The solution
engine automatically chews through your
and instant alerts about anything which needs urgent attention.
can integrate with the systems you already
The best kind of feedback Allow your customers to say exactly what they
Use text analytics
Short, simple surveys
FEEDBACK FERRETIN A NUTSHELL
HOW TO FERRET OUT QUALITY INSIGHTGone are the
days when product quality alone is
and keep customers loyal. Feedback
in helping us to
throughout the world.Mike Sopp, McLaren Automotive
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THE VALUE OF CUSTOMER FEEDBACK
Without customer feedback, how do you know which areas of your business you need to improve?
brand.
Use feedback to drive loyalty
insight into what your customers think
that customers want to buy and create an
Working in partnership
Custom VoC programs
sessions to enable wider usage within your
HOW WE WORK
Ongoing support
You don’t manage customer loyalty, you manage
Find out why your customers want to
those issues.Dave Mingle, General Motors
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we can either analyze your customer comments from your existing surveys, or we can manage your feedback surveys for you.
We consolidateit into a single reporting platform to
Feedback can be gathered in any language.
text analysis engine achieves world-leading levels of accuracy of ca. 95%.
fully managed service.
control.
We use Impact Analysis
you need to take to eliminate these issues.
(e.g. legal threats). The ability to see the
Sentiment scoresEmotion
scoring
WHAT THE FERRET DOES
Using text analytics, the Ferret transforms customer feedback comments into actionable insight. We make it easy for you to improve your customer experience.
PDF Email
ReportsHot
AlertsDash-
boards
AnalystServices
To Do Lists
Data Export & API
Employee Feedback
Retailer Feedback
Tablets & KiosksWeb
Chat
Email Surveys
AppsCustomer Panels
Online Reviews
Website Feedback
SMS Surveys
Social Media
Telephone Surveys
Complaints
Text Analytics
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Fundamentally we work
on the basis that you can ask the customers as many structured questions as you like, but they will tell you what’s most important to
analyze this then you are missing out on customer gold!Jonny Combe, BMW
right
information at the right time so you
all clients can dig deeper into the analysisbehind any statistics.
Reports and dashboards can be
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Get it right from the very beginning
cycle?
Increase your conversion rates
and getting them back into the sales cycle with
Strike while the iron is hot
Compare performance of retailers
where a customer has not been thrilled by
ensure customers remain loyal and become
Retailers gain access to dashboards where
comments to see exactly what their customers
PRE SALES SALES
HOW WE HELP
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Outshine your competitors
Make changes and improve NPS ratings
ratings scores.
this stage in the buying cycle and customer
RETAILERS SERVICE & PARTS
Manage expectations
manage communications with customers.
HOW WE HELP
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Nipping problems in the bud
Get your marketing and communications
Reduce recalls
Good agents are critical
How customer feedback can help
comments and stories). These are distributed
MANUFACTURING
CALL CENTERS
HOW WE HELP
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said on which site? Feedback Ferret gathers
immediately and you can then take action accordingly.
the bud.
REVIEWS
SOCIAL MEDIA
to allow you to react instantly to anyone
legal action.
who talked about ‘calling a lawyer’ in their
LEGAL
across all business areas is critical.
went wrong. Was the correct truck sent? Did
ROADSIDE RECOVERY
HOW WE HELP
Feedback Ferret works with international
are the same across all countries which
each other.
MULTI LINGUAL FEEDBACK
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FERRET FANS
Fastest ever improving manufacturer on J.D. Power index thanks to feedback program
Voice of Customer Analytics
demonstrating industry-leading text analysis
20 channels consolidated into 1Feedback Ferret consolidates more than 20
Shorter surveys yield faster and more insightful feedback for GM
Customer listening platform
Response time reduced from 30 days to 5
Results
Index and other key business metrics.
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FERRET FANS
BMW sees survey response rates increase by 20% and gains greater insight from free text surveys
BMW really is asking less and getting more!
same route.
24/7 access to customer comments
MINI using Feedback Ferret Hot Alerts to improve manufacturing qualityRattles & Squeaks report
immediately.
about the Feedback Ferret solution. They
BMW Customer Promise
Accuracy of text analyticsFeedback Ferret has demonstrated
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Passion for feedback
Feedback Ferret what it is today.
Sophisticated text analytics
worldwide.
WHO WE ARE
Contact us
www.feedbackferret.com
150 North Michigan AvenueSuite 2800, ChicagoIL 60601, United States of America
Telephone: +1 (312) 291 [email protected]
Helping you generate ROI
go that extra mile and create a memorable
Piers Alington & Mark Spicer, Chief Ferrets
AUTOMOTIVE FERRET FANS