#ExperiencePower Combining Qualtrics with SAP SuccessFactors … · 2019-10-08 · Experience Management Overview ... •4 certified Qualtrics EX consultants –more to come •All

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#ExperiencePower

Combining Qualtrics withSAP SuccessFactors or SAP HCM

powers Experience data with HR data


Employees Drive Customer Experience

Focus on employee experience to drive

▪ Employee retention and engagement

▪ Employer brand and talent attraction

▪ Listening culture

▪ Customer satisfaction


Are our high performers

more likely to leave

soon than our bottom

performers?

Can you answer these questions?

Are our inclusion

policies actually working

or are we failing to

engage certain groups?

Are part time and home

office initiatives improving

work-life balance?

And how do those not

participating feel about it?

Why are people leaving?

Which events affect our

employees‘ experience?

And are we asking the

right questions at the

right time?

…and they even like fish

on Fridays?


Your Team for Outstanding Employee Experience

Multi-skilled team, understanding both solutions and HR Processes

HR data and employee portalExperience data and Analytics


Why Qualtrics Over Other “Survey Tools“?

• Results distributed without delay using role based, interactivedashboards

• Protecting anonymity automatically

• Identify dependencies and drivers with Stats iQ

• Action planning

• Going beyond periodic surveys to moments that matter with life cyclefeedback and allways-on feedback

• Recognise themes and sentiments with Text iQ

• Take control and get rid of slow and expensive 3rd party service

• Integration with SAP Products through Adessa Package and futuredevelopment


The Qualtrics Employee Experience Solution


Experience Management Overview

« Why » « What »

XMExperience

Management

Insight to

action


Qualtrics Employee Experience

Employee

ProductBrand

Customer

o Employee Engagement

o Employee Pulse survey

o Employee lifecycle survey, e.g.

o Pre-hire and Onboarding

o Exit insights

o Training feedback

o All moments that matter…

o Multi-rater assessment

o 360 & 180 solutions

o Candidate survey

o Always on feedback


Capture Employee Experience data in

employee lifecycle

Onboarding

feedback

Employee

Engagement

Training

Pulse Survey

Promotion

Exit Survey

Multi-rater

assessment

(180 & 360)


Qualtrics EX features – collect and understand

Employee experience data

Flexible Survey builder

Data importDashboard &

Reporting

Action plan

Organizational hierarchies &

metadata

Anonymous survey

Mobile

Stat IQText IQ


Surveys:

Engagement – Pulse – Life Cycle


Engagement survey

Distribute

survey

Build surveyDefine reporting

roll out

personalized

dashboard

Set

expectation

with managersEstablish

action plan

Collect the

response

Brief the

leadership

team

Choose

focus

areas

Ask teams to

set focus

Run survey Get data Act on the result


Demo Engagement Survey


Demo - Dashboard


Demo - Widgets


Demo – Word Cloud Widget


Dashboard – Action plan


360 Multi-Rater Assessment


360° Manager Portal – Nomination

Nominate

evaluators for

yourself or a

direct report

Approve

evaluators for a

direct report


360° Manager Portal – Evaluation

Evaluate

yourself by

completing

the survey

Approve the

evaluations of direct

reports


360° Manager Portal - Report

View your report

Approve report of

your direct report


360° Report – Instruction page


360° Report – Overview of collected data


360° Report – Details by scoring categories


360° Report – Details on scoring categories


360° Report – Details on scoring categories


Our EX Capabilities


The Adessa Qualtrics EX Team

• 4 certified Qualtrics EX consultants – more to come

• All consultants also experienced and certified in SAP SuccessFactors and/or SAP HCM → perfect combination for integration scenarios

• Teams for English, French or German

• Engaging in thought leadership activities to educate SAP SuccessFactors / HCM communities

▪ Blogs / videos

▪ First to demo integration scenarios

▪ Contributions to SAP PRESS SuccessFactors books (new English and German editions to be printed this years)

• Driving innovation


Adessa Engagement Options for Qualtrics

Implementation partner –coaching based or full build

Full service

End2end package

Integration / SuccessFactors side only


Packaged offering for Qualtricswith SAP SuccessFactors or SAP HCM


Adessa EX Packages Advantage

• Tie in with Qualtrics EX1, EX3 and EX 5 subscription packages

• A process that works end2end immediately▪ Better decision making

▪ Better project team engagement

▪ Starting point to build on

• Sample data to show amend dashboards

• Consultants understanding both sides can advice on amendments and implement quickly


End2end Integration Packages and Demos

Qualtrics: X+O Data Analysis

Dashboards (e.g. satisfaction bygender)

Stats iQ (e.g.: what drivesengagement)

Text iQ (e.g. what is beingtalked about?)

Qualtrics: X-data (experience data)

Survey launch Survey capture

Data transfer (automation)

Integration Centre / Export Program Qualtrics directory automation

SuccessFactors or SAP HCM: operational HR data

Basic ee dataFor advanced analysis (gender,

high potential,…)Org data


Packages Content

Templates

• Survey & Dashboard

• Data definition and Sample data

Operational HR Data

• Data field definition

• Data export tool

Operational HR Data

• Data field definition

• Data export tool

Documentation

• Technical

• Process

Documents

#ExperiencePower Combining Qualtrics with SAP SuccessFactors … · 2019-10-08 · Experience Management Overview ... •4 certified Qualtrics EX consultants –more to come •All