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Introduction Experience Modeling is the practice of break- ing down an experience and visually comuni- cating its key elements. Aim of the project Experience modeling for a bakery in order to convey an understanding of bakers and their practice and to use it as resource for design. Work summary I used as approach for modeling, observing, interviewing and videotaping few bakers from Sønderborg, Denmark. I propose two graphic models: one for bakers’ activities and another one for their work space. Transporting Lifting Storing Putting on baking sheets Shaping Decorating Kneading Weighing Mixing Freezing Baking Rising dough Dough flattening Rolls cutting Mixing After 6 am Before 6 am Manual Art Machine Support Scale Mixer Cutter Flatter Oven Freezer Work Table (intimate space) Rising Oven Storage (assistant space) (taking over space) Diagram for workspace The most important place in a bakery is a long and large wooden table placed in the center of the space. The machines, which are used often, are located nearby work table. Ovens and freezers are further away work table. Are they a threat for the future of a baker? Diagram for activities It shows the activities in a ordinary bakery during the working hours. Before 6 a.m., the work is more concentrated, but after 6, it becomes more relaxed. The red circles suggest that all the operations are repeated several times during a working day. Experience Modeling for a Bakery as Resource for Design Anda Grarup IT Product Design, University of Southern Denmark, Grundtvigsalle 150,DK-6400, Sønderborg Conclusions The two graphic models make sense of what it happens into a bakery, convey understand- ing and have already been used as inspira- tion, during the project “Action Technology”. Project’s objective was to generate concepts for computing technology that supports bakers’ craft action.

Experience Modeling

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Page 1: Experience Modeling

IntroductionExperience Modeling is the practice of break-ing down an experience and visually comuni-cating its key elements.

Aim of the projectExperience modeling for a bakery in order to convey an understanding of bakers and their practice and to use it as resource for design.

Work summaryI used as approach for modeling, observing, interviewing and videotaping few bakers from Sønderborg, Denmark. I propose two graphic models: one for bakers’ activities and another one for their work space.

TransportingLifting

Storing

Putting on baking sheetsShaping DecoratingKneadingWeighing

Mixing

FreezingBaking

Rising dough

Dough flatteningRolls cutting

Mixing

After 6 am

Before 6 am Manual Art

Machine Support

Scale

Mixer

CutterFlatter

Oven

Freezer

Work Table(intimate space)Rising

Oven Storage

(assistant space)

(taking over space)

Diagram for workspaceThe most important place in a bakery is a long and large wooden table placed in the center of the space. The machines, which are used often, are located nearby work table. Ovens and freezers are further away work table. Are they a threat for the future of a baker?

Diagram for activitiesIt shows the activities in a ordinary bakery during the working hours. Before 6 a.m., the work is more concentrated, but after 6, it becomes more relaxed. The red circles suggest that all the operations are repeated several times during a working day.

Experience Modeling for a Bakery as Resource for

Design

Anda GrarupIT Product Design, University of Southern Denmark, Grundtvigsalle 150,DK-6400, Sønderborg

ConclusionsThe two graphic models make sense of what it happens into a bakery, convey understand-ing and have already been used as inspira-tion, during the project “Action Technology”. Project’s objective was to generate concepts for computing technology that supports bakers’ craft action.