42
U I tes e W rs p 2016 ece er 5-6 Sa ra csc , p pp g p ece er 5, 9:45a Sau s superp er s s a t t arr u a -ce tere esg a us ess rea t. W t 19 ears f crprate eaersp, e s at t taes t scae cust er -f cuse at te rea r . ase te Sa ra csc a rea, S au rs part te t Stafrs .sc teac g e ecutes esg t g, spea s regu ar at cust er e pere ce c fere ces a rtes f r U M aga e. J ust r gs a u ue perspecte t cust er e pere ce esg ue t a eep ac gru acr ss a sc p es cu g ps c g , pr uct a age e t , ar et g, u a res urces a cust er sgts. e s c s ere a e pert a aret f at et s suc as esg t g, jur e app g, ea a ag e - fte refere ce tp t ug t ea ers p f r s e rrester . Ve presetat e at : .jp grupsu ts.c /atte ee8 d & t td g

Experience Journey Mapping – Workshop · CXUX Intensive Workshop 2016 December 5-6 • San Francisco, CA Experience Journey Mapping – Workshop December 5, 9:45am Saul’s superpower

  • Upload
    others

  • View
    1

  • Download
    0

Embed Size (px)

Citation preview

Page 1: Experience Journey Mapping – Workshop · CXUX Intensive Workshop 2016 December 5-6 • San Francisco, CA Experience Journey Mapping – Workshop December 5, 9:45am Saul’s superpower

JPK

Gro

upCXUX Intensive Workshop 2016

December 5-6 • San Francisco, CA

Experience JourneyMapping – Workshop

December 5, 9:45am

Saul’s superpower is his ability to marry human-centered design and business

reality. With 19 years of corporate leadership, he knows what it takes to scale

customer-focused innovation in the real world. Based in the San Francisco Bay

Area, Saul works part time with Stanford’s d.school teaching executives design

thinking, speaks regularly at customer experience conferences and writes for

UX Magazine.

Justin brings a unique perspective to customer experience design due to a deep

background across many disciplines including psychology, product

management, marketing, human resources and customer insights. He is

considered an expert in a variety of innovation methods such as design

thinking, journey mapping, lean and agile - often referenced by top thought

leadership firms like Forrester.

View presentation online at:

www.jpkgroupsummits.com/attendee8

Saul Gurdus & Justin Zaks – Method Garage

Page 2: Experience Journey Mapping – Workshop · CXUX Intensive Workshop 2016 December 5-6 • San Francisco, CA Experience Journey Mapping – Workshop December 5, 9:45am Saul’s superpower
Page 3: Experience Journey Mapping – Workshop · CXUX Intensive Workshop 2016 December 5-6 • San Francisco, CA Experience Journey Mapping – Workshop December 5, 9:45am Saul’s superpower
Page 4: Experience Journey Mapping – Workshop · CXUX Intensive Workshop 2016 December 5-6 • San Francisco, CA Experience Journey Mapping – Workshop December 5, 9:45am Saul’s superpower
Page 5: Experience Journey Mapping – Workshop · CXUX Intensive Workshop 2016 December 5-6 • San Francisco, CA Experience Journey Mapping – Workshop December 5, 9:45am Saul’s superpower
Page 6: Experience Journey Mapping – Workshop · CXUX Intensive Workshop 2016 December 5-6 • San Francisco, CA Experience Journey Mapping – Workshop December 5, 9:45am Saul’s superpower
Page 7: Experience Journey Mapping – Workshop · CXUX Intensive Workshop 2016 December 5-6 • San Francisco, CA Experience Journey Mapping – Workshop December 5, 9:45am Saul’s superpower
Page 8: Experience Journey Mapping – Workshop · CXUX Intensive Workshop 2016 December 5-6 • San Francisco, CA Experience Journey Mapping – Workshop December 5, 9:45am Saul’s superpower
Page 9: Experience Journey Mapping – Workshop · CXUX Intensive Workshop 2016 December 5-6 • San Francisco, CA Experience Journey Mapping – Workshop December 5, 9:45am Saul’s superpower
Page 10: Experience Journey Mapping – Workshop · CXUX Intensive Workshop 2016 December 5-6 • San Francisco, CA Experience Journey Mapping – Workshop December 5, 9:45am Saul’s superpower
Page 11: Experience Journey Mapping – Workshop · CXUX Intensive Workshop 2016 December 5-6 • San Francisco, CA Experience Journey Mapping – Workshop December 5, 9:45am Saul’s superpower
Page 12: Experience Journey Mapping – Workshop · CXUX Intensive Workshop 2016 December 5-6 • San Francisco, CA Experience Journey Mapping – Workshop December 5, 9:45am Saul’s superpower
Page 13: Experience Journey Mapping – Workshop · CXUX Intensive Workshop 2016 December 5-6 • San Francisco, CA Experience Journey Mapping – Workshop December 5, 9:45am Saul’s superpower
Page 14: Experience Journey Mapping – Workshop · CXUX Intensive Workshop 2016 December 5-6 • San Francisco, CA Experience Journey Mapping – Workshop December 5, 9:45am Saul’s superpower
Page 15: Experience Journey Mapping – Workshop · CXUX Intensive Workshop 2016 December 5-6 • San Francisco, CA Experience Journey Mapping – Workshop December 5, 9:45am Saul’s superpower
Page 16: Experience Journey Mapping – Workshop · CXUX Intensive Workshop 2016 December 5-6 • San Francisco, CA Experience Journey Mapping – Workshop December 5, 9:45am Saul’s superpower
Page 17: Experience Journey Mapping – Workshop · CXUX Intensive Workshop 2016 December 5-6 • San Francisco, CA Experience Journey Mapping – Workshop December 5, 9:45am Saul’s superpower
Page 18: Experience Journey Mapping – Workshop · CXUX Intensive Workshop 2016 December 5-6 • San Francisco, CA Experience Journey Mapping – Workshop December 5, 9:45am Saul’s superpower
Page 19: Experience Journey Mapping – Workshop · CXUX Intensive Workshop 2016 December 5-6 • San Francisco, CA Experience Journey Mapping – Workshop December 5, 9:45am Saul’s superpower
Page 20: Experience Journey Mapping – Workshop · CXUX Intensive Workshop 2016 December 5-6 • San Francisco, CA Experience Journey Mapping – Workshop December 5, 9:45am Saul’s superpower
Page 21: Experience Journey Mapping – Workshop · CXUX Intensive Workshop 2016 December 5-6 • San Francisco, CA Experience Journey Mapping – Workshop December 5, 9:45am Saul’s superpower
Page 22: Experience Journey Mapping – Workshop · CXUX Intensive Workshop 2016 December 5-6 • San Francisco, CA Experience Journey Mapping – Workshop December 5, 9:45am Saul’s superpower
Page 23: Experience Journey Mapping – Workshop · CXUX Intensive Workshop 2016 December 5-6 • San Francisco, CA Experience Journey Mapping – Workshop December 5, 9:45am Saul’s superpower
Page 24: Experience Journey Mapping – Workshop · CXUX Intensive Workshop 2016 December 5-6 • San Francisco, CA Experience Journey Mapping – Workshop December 5, 9:45am Saul’s superpower
Page 25: Experience Journey Mapping – Workshop · CXUX Intensive Workshop 2016 December 5-6 • San Francisco, CA Experience Journey Mapping – Workshop December 5, 9:45am Saul’s superpower
Page 26: Experience Journey Mapping – Workshop · CXUX Intensive Workshop 2016 December 5-6 • San Francisco, CA Experience Journey Mapping – Workshop December 5, 9:45am Saul’s superpower
Page 27: Experience Journey Mapping – Workshop · CXUX Intensive Workshop 2016 December 5-6 • San Francisco, CA Experience Journey Mapping – Workshop December 5, 9:45am Saul’s superpower
Page 28: Experience Journey Mapping – Workshop · CXUX Intensive Workshop 2016 December 5-6 • San Francisco, CA Experience Journey Mapping – Workshop December 5, 9:45am Saul’s superpower
Page 29: Experience Journey Mapping – Workshop · CXUX Intensive Workshop 2016 December 5-6 • San Francisco, CA Experience Journey Mapping – Workshop December 5, 9:45am Saul’s superpower
Page 30: Experience Journey Mapping – Workshop · CXUX Intensive Workshop 2016 December 5-6 • San Francisco, CA Experience Journey Mapping – Workshop December 5, 9:45am Saul’s superpower
Page 31: Experience Journey Mapping – Workshop · CXUX Intensive Workshop 2016 December 5-6 • San Francisco, CA Experience Journey Mapping – Workshop December 5, 9:45am Saul’s superpower
Page 32: Experience Journey Mapping – Workshop · CXUX Intensive Workshop 2016 December 5-6 • San Francisco, CA Experience Journey Mapping – Workshop December 5, 9:45am Saul’s superpower
Page 33: Experience Journey Mapping – Workshop · CXUX Intensive Workshop 2016 December 5-6 • San Francisco, CA Experience Journey Mapping – Workshop December 5, 9:45am Saul’s superpower
Page 34: Experience Journey Mapping – Workshop · CXUX Intensive Workshop 2016 December 5-6 • San Francisco, CA Experience Journey Mapping – Workshop December 5, 9:45am Saul’s superpower
Page 35: Experience Journey Mapping – Workshop · CXUX Intensive Workshop 2016 December 5-6 • San Francisco, CA Experience Journey Mapping – Workshop December 5, 9:45am Saul’s superpower
Page 36: Experience Journey Mapping – Workshop · CXUX Intensive Workshop 2016 December 5-6 • San Francisco, CA Experience Journey Mapping – Workshop December 5, 9:45am Saul’s superpower
Page 37: Experience Journey Mapping – Workshop · CXUX Intensive Workshop 2016 December 5-6 • San Francisco, CA Experience Journey Mapping – Workshop December 5, 9:45am Saul’s superpower
Page 38: Experience Journey Mapping – Workshop · CXUX Intensive Workshop 2016 December 5-6 • San Francisco, CA Experience Journey Mapping – Workshop December 5, 9:45am Saul’s superpower
Page 39: Experience Journey Mapping – Workshop · CXUX Intensive Workshop 2016 December 5-6 • San Francisco, CA Experience Journey Mapping – Workshop December 5, 9:45am Saul’s superpower
Page 40: Experience Journey Mapping – Workshop · CXUX Intensive Workshop 2016 December 5-6 • San Francisco, CA Experience Journey Mapping – Workshop December 5, 9:45am Saul’s superpower
Page 41: Experience Journey Mapping – Workshop · CXUX Intensive Workshop 2016 December 5-6 • San Francisco, CA Experience Journey Mapping – Workshop December 5, 9:45am Saul’s superpower
Page 42: Experience Journey Mapping – Workshop · CXUX Intensive Workshop 2016 December 5-6 • San Francisco, CA Experience Journey Mapping – Workshop December 5, 9:45am Saul’s superpower