Expanding choices and engaging communities

TCC working in partnership with the London Sustainability Exchange (LSx)

10/15/09

Agenda

• About us• The changing world of social care• Developing markets in Kirklees• Next steps

About TCC and LSx

Engagement, communications, change• between communities and public bodies• with excluded communities

Understanding values, designing servicesCo-productionTimebanking

Past

• Monolithic one size fits all models of care controlled and directed by professionals

• Services only for people with the most need

Meeting whose needs?

Future

A range of high quality care services that are provided by a range of organisations that are easy to access.

Services available to everyone along their care journey

What do people want? And what will they pay for....

voluntary sector

• Dependant on the voluntary sector because you are • Embedded in communities and have the

relationships • Already provide services to people in

crisis as well as early in their care journey

• But... you are going to have to adapt to new opportunities and funding models

The story so far.....

• Some progress with personal budgets but • Flexible markets don’t exist • There has been limited choice for service

users

• Focus has been on • Technology and financial solutions• Take up from service users

But not on helping different types of organisations provide care

My life

Going shopping is still important to me even though I can’t get out and about as much as used to be able to. My food shopping is done by my carer but once a month I’d like to go into town to have a look around. I’ve got some friends at church who are in the same position but finding someone to go with us is really difficult.

Service user

It would be really great to get some help with the garden. I don’t want someone to do everything but the heavy jobs like cutting the grass are too much for me now. What I would really want is for someone to help me not take over. It’s my garden and I am proud of it.

The only help I’ve been offered since hospital is a cooking course to help me get back on my. But I’ve worked in the restaurant trade all my life and what I don’t need is lessons on how to boil an egg . What I’d really like is a personal trainer who understands that my condition is variable and some days i just can’t make it.

Last year my wife died and I miss her terribly. I had to give up my job as a taxi driver to care for her. I want to get back into work but I’m not sure if i am up to working nights again in a cab. I wish there was a way I could help other people in my situation.

WHAT WE WANT TO ACHIEVE

Care users, volunteers & people who skill exchange

Care users, volunteers & people who skill exchange

Ability(Infrastructure)

Ability(Infrastructure)

Motivation(Culture change)

Motivation(Culture change)

Vibrant user led care economy

Vibrant user led care economy

Operating model

Local social enterprises

Time-banks

NHS

Third sector

Kirklees council Micro businessesSocial enterprise

End users

Sup

port

Income

Services

The Social Enterprise

Has picture of what people want/needBrings together care users and providersSupports conversations, builds capacityActs as co-ordinator/brokerSells support services ( care planning, contracting, legal, staffing)Supports business developmentIs controlled by its members

Meet Luke Menzies

Luke is a learning disabled person and has used direct payments for a number of years to manage his support. As well as employing two personal assistants he uses his budget to develop his IT skills and engage with the local community.

First 100 days – for Luke

Within 30 days Luke will be made aware of the project. He will also be able to visit a basic website with information on what is going to happen.

Within 60 days Luke will have contributed to the insight phase and have decided to become part of the founding network

Within 90 days Luke will have the opportunity to contribute to the business case for the new social enterprise

After 100 days Luke will be able to begin to draw down services from the social enterprise., helping him buy a range of services, time bank and sell his skills.

Luke Menzies, one year on.

Luke now has one personal assistant and buys a range of different social supports. He sells his IT skills to run a voluntary organisation’s website; he contributes his skills to a time bank and in return is receiving guitar lessons.

Next steps

In The first hundred days:• Understanding Kirklees• Collecting insight and intelligence• Building the business case• Establishing the “Founders’ Network” • Launching the social enterprise• Groundwork for time bank launch

Thank you

kevin@thecampaigncompany.co.ukKevin Huggins CooperRachel WardGwilym Morris

J.Luckett@lsx.org.ukJude LuckettGayle Burgess