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Co-Host: Media Partner:
ChinaThe Marketplace for China´s Travel Industry
itb-china.com
10 – 12 May 2017, Shanghai
EXHIBITOR GUIDEITB CHINA 2017
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TABLE OF CONTENTSEDITORIAL
Dear ITB China Exhibitor,
A very warm welcome to ITB China 2017!
We have prepared the present guide for you to give you useful advice and information for a most suc-cessful planning, realization and follow-up of your attendance at ITB China. We would like to support you to make your fair presence as compact, time- and cost efficient and well prepared as possible. While designing this guide we have also paid special attention to the requirements of those exhibitors coming from abroad on a visit to China.
My team and I are sincerely looking forward to welcome you in Shanghai to the upcoming ITB China from 10-12 May 2017. Be assured that we will give our best to make your attendance a successful and enriching experience.
Best regards David AxiotisGeneral Manager
01 Editorial
INFORMATION03 Important Dates04 Trade show planning at a glance05 ITB China Timetable06 Budget Planner
TRADE SHOW PRESENCE07 Stand Information 09 Stand Services10 On-site Orientation11 Networking and Matchmaking
COMMUNICATION AND MARKETING12 Advertising, Sponsoring and Communication 13 Press Service
PRACTICAL INFORMATION15 Useful Tips and Travel Information17 Contact18 Imprint
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INFORMATIONINFORMATION
TRADE SHOW PLANNINGAT A GALANCE
IMPORTANT DATES!EVENT DURATION10 – 12 May 2017 ITB China10 – 12 May 2017 ITB China Conference
OPENING HOURSDaily 10:00 am – 05:00 pm* (Exhibitors: 8:30 am – 06:00 pm*)
STAND CONSTRUCTION, SET-UP Dismantling8 – 9 May 2017 (daily 8:30 am - 10:30 pm)* 12 May 2017 after 5:00 pm until 10:30 pm*
DEADLINESExhibitor Registration 31 December 2016Co-Exhibitor Registration 28 February 2017Matchmaking Selection Phase 20 – 31 March 2017Appointment Schedule Finalization 17 – 28 April 2017
VENUEShanghai World Expo Exhibition and Convention Center, Shanghai
YOUR CONTACTSMr. David Axiotis – Project Management, Key Account ManagementTelephone: +49 (0)30/ 3038-2274, E-Mail: [email protected]
Mr. Christopher Marzahn – Sales, Key Account ManagementTelephone: +49 (0)30/ 3038-2038, E-Mail: [email protected]
Ms. Linda Dithmer – Marketing, CommunicationTelephone: +49 (0)30/ 3038-2037, E-Mail: [email protected]
Ms. Lydia Li – Hosted Buyers ProgramTelephone: +86 21 5117-5802, E-Mail: [email protected]
Ms. Wendy Wu – Operations Telephone: +86 21 5117-5805, E-Mail: [email protected]
Mr. Vincent Liang – Marketing, CommunicationTelephone: +86 15 98918-8347, E-Mail: [email protected]
*subject to change
Trade show organization is a complex topic. But there are several general rules. Here are the most important organizational points:
Definingtradeshowgoals
Booking space for your stand
Budget planning
Creating a stand concept and placing an order for stand construction
Travel planning
Visitor marketing
Personnel planning and training
Evaluation and follow-up
EXHIBITOR NEWSLETTERWe send the latest information and details about ITB China as well as important deadlines to the email address of the contact person entered on your stand registration. Please pay careful attention to these important notices!
ORDER SERVICE Additionalproductsandservicesthatyouwillneedforyourtradeshowparticipationsuchasfloraldecorations, additional tickets, security and parking can be ordered. Please visit our website for more information. The catalogue and order forms are available in the „Downloads“ section online. www.itb-china.com/exhibitors/trade-show-planning
BADGESEveryexhibitorwillreceiveaconfirmationemailletterincludinganindividualQRCodebeforetheshow. Please make sure to bring this letter with you in order to register as an exhibitor onsite and receive your exhibitor badges.
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INFORMATION
STAND COST OVERVIEW
INFORMATION
ITB CHINA MILESTONESO
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10–12 MAY 2017Shanghai World Expo Exhibition & Convention Centerwww.itb-china.com
CALCULATE YOUR STAND COSTS
This summary helps you to calculate your stand rental costs:
BASIC COSTS
Stand rental fee, exhibitor passes, promotion package, additional appointment sets ………… $
Technical services (electrical, gas and water connections, cleaning, etc.) ………… $
Telecommunication and network equipment (telephone, internet etc.) ………… $
STAND CONSTRUCTION, EQUIPMENT AND DESIGN
Stand construction (materials, construction, dismantling etc.) ………… $
Standequipment(furniture,floorcovering,lighting,etc.) ………… $
Stand design (lettering, decoration, etc.) ………… $
STAND SERVICE AND COMMUNICATION
Advertising, invitations, ticket vouchers ………… $
Catering for visitors ………… $
Press Box, Press Conference ………… $
Promotionalmaterials(brochures,flyers,giveaways,etc.) ………… $
TRANSPORT AND HANDLING
Freight costs, transport and storage, waste removal, insurance ………… $
STAFF AND TRAVEL COSTS
Personnel costs ………… $
Travel, accommodation, trade show staff expenses ………… $
OTHER COSTS
Trade show evaluation ………… $
Follow-up activities (thank you letters, sending documents, etc.) ………… $
Other costs relating to trade show preparation ………… $
YOUR CUSTOMIZED TRADE SHOW BUDGET ………… $
FROM OCTOBER 2016 Defineexhibitiongoals Develop basic concept for exhibition stand size and layout Prepare budget and timeline
FROM NOVEMBER 2016 Plan and prepare information materials and products to display Plan advertising material and promotional activities Plan PR plan and media services Submit application for ITB China Deadline: 31.12.
FROM JANUARY 2017RECEIVE: Exhibition space stand proposal Confirmspacelocation Book advertising space in the ITB China Catalogue, Show Daily and App
FROM FEBRUARY 2017RECEIVE:Standconfirmation,invoiceand exhibitor service manual pay invoice Plan and order stand construction, equipment, services, personnel Register Co-Exhibitors, Deadline: 28.02. Plan communication and advertising Prepare Catalogue entry Plan activities/events at the stand and register if applicable Plan transport, arrange forwarding services if required Prepare forms for meeting notes Order additional exhibitor badges if necessary
FROM MARCH 2017 Arrange appointments with customers, business associates and media at the exhibition stand Send out invitations to customer / business associates Order printed material and business cards Reserve a press box Organize promotional activities Matchmaking open: select your criteria from 20.–31.3.
FROM APRIL 2017 Individualize your appointment schedule from 17.–28.4. Order additional stand furniture and electrical installations: Deadline: 10.4.PLAN YOUR JOURNEY: Your luggage needs to contain: Exhibitorbadges,hotelconfirmation,travel, ticket vouchers, business cards, visa, passportAT THE STAND: Delivery of equipment / information materials Turn in stand construction documents for examination and approval: Deadline: 10.4. Briefingofexhibitionstandpersonnel
DURING ITB CHINAAccess to exhibition grounds with exhibitor badge from 9:00 am, closes at 6:00 pm (visitors from 10:00 am to 5.00 pm) Customer meetings, appointments Make trade show visits Participate in conference, workshops and seminars
AFTER ITB CHINA Dismantle exhibition stand Evaluate information, offers, press publicity Evaluate trade show objectives Evaluate budget and costs Evaluate visitor contacts Prepare mailings and further steps regarding new business contacts Update database
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CONTACT US [email protected] FOLLOW US ON
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TRADE SHOW PLANNINGTRADE SHOW PLANNING
1 WHICH TYPE OF PARTICIPATION IS THE MOST PROMISING?You can present your organization with your own trade show stand or share a stand together with other exhibitors. An individual stand is able to express your organization’s corporate design and must be individually coordinated. Participation in a shared stand costs less and requires less work. As a co-exhibitorofacountryorassociationyoucanbenefitfromtheexperienceofthemainexhibitor, and will have less front-end organizational work.
2 WHICH TYPE OF STAND IS BEST?There are stands with one, two, three or four open sides. The more open sides you have, the more visible you are to visitors. Row-stands have the lowest prices. A surcharge is imposed on corner, peninsula and island stands.
3 WHAT IS THE DIFFERENCE BETWEEN BASIC AND PREMIUM SHELL SCHEME?
Premium Shell Scheme Basic Shell Scheme
4 CAN I CHOOSE MY OWN STAND CONSTRUCTION COMPANY?SYMAistheofficialITBChinastandconstructioncompanytoreliablyhelpyouwithallconstructionmatters. If you have chosen a shell scheme package for your participation your constructions will be mandatorily taken care by SYMA. If you have chosen a raw space option and desire an individual stand construction you are free to choose between appointing SYMA or a vendor of your choice.
YOUR STAND AT ITB CHINA
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Firstofall,fine-tunetheoverallconceptofyourtradeshowstandsothatitrepresentsyourgoals.Inaddition to interesting exhibits, your trade show stand should also present your company’s philosophy. The main focus of the concept behind the stand should be a convincing design – attractive, inviting and perfectly in tune with your objectives for the trade show.
SYSTEM STAND OR INDIVIDUALLY DESIGNED STAND?As a general principle, you can present yourself at ITB China with a system stand or an individually designed stand. System stands employ low-priced, pre-fabricated parts, which are easy to transport and store; they require fewer personnel for assembly and disassembly. Modern system stands now allow a great deal of latitude towards custom design. With an individually-designed stand, you can most precisely implement your own design ideas; this makes individually-designed stands more expensive. A combination using system components and individual construction methods is popular, as it allows for a comparatively large amount of variability. Whether you opt for a system stand or an individually-designedstand:Are-usablestandisdefinitelymorecost-effective,andusuallybetterforthe environment, too.
TECHNICAL DETAILSWhen planning your trade show presence, please do not forget to check the technical details of your stand with us. We need to assure that we comply with the Technical Guidelines for stand construction and safety regulations. Please note that you need to turn in your stand construction documents to the Messe Berlin Shanghai team (Christopher Marzahn: [email protected]) latest by 10 April 17 for examination and approval.
CLEANING AND SECURITYSWEEC is pleased to give you a custom-made service offer for keeping your stand clean and secure. The cleaning companies offer reliable, professional cleaning and waste management services, both before the trade show starts as well as for the evenings when the trade show is taking place. You can also book a security guard to keep your stand and exhibition merchandise under surveillance day and night,aswellasduringtheconstructionanddisassemblytimes.Inanycase,wedefinitelyrecommendthat you insure your valuable exhibition materials. Please contact Mrs. Wendy Wu ([email protected])forspecificrequirementsregardingcleaningandsecurity.
CONCEPTION AND CONSTRUCTION
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TRADE SHOW PLANNINGTRADE SHOW PLANNING
STAND EVENTS Shows, presentations and tours attract press and visitors and create opportunities for informal meetings. Events can take place between 10.00 am and 7.00 pm and on your assigned booth space. All events must be registered using the Order Form for stand events until14 April 2017. Events after opening hours are fee based.
BUSINESS CENTER: FOR ALL THAT MATTERS YoucanfindBusinessCentersatthewestsideonthefirstfloor(ClosetoH1-2).Theyareanuseful facility offering photocopying and printing, telephone, internet, computers, scanning, telephone top-up cards, laptop connections, business cards and stationaries.
SERVICES FOR YOUR SUCCESS
OurofficiallyappointedstandconstructionpartnerSYMAispleasedtohelpyouwithallquestionsregarding your trade show stand – from planning and design to construction:
SYMA is a construction specialist in the exhibition industry in China since 1985. They are widely spread with branches in Beijing, Shanghai, Foshan (Shunde), Guangzhou and Macao. They have produced environmental-friendly modular structure. SYMA provides one-stop service, from design, project management and implementation – stand production and fabrication to Audio & Video equipment and furniture rental.
PleasefinddetailedinformationonpossibleordersintheSYMA Stand Equipment Catalogue. To order your stand equipment you can use the SYMA Order Form.
ADDITIONAL SERVICES FOR YOUR STANDSTAND CATERING
Exhibitors who offer visitors something tasty keep them longer at the stand. For example, you can offer gastronomic specialties of your region. You are not allowed to sell food or beverages, however. Thesearetheofficialcaterersprovidedbythevenueatyourservice.
WE WILL GLADLY HELP YOU WITH YOUR STAND CONSTRUCTION
NAME SERVICESCONTACT
PERSONCONTACT INFOS LOCATION
ShaoxingRestaurant
Business menu, tea break Mrs. Linda YeMobile:+86 139 0183 5223
Secondfloor
Lihua Fast Food Chinese fast food, buffet Mr. Liu JianguoMobile:+86 139 0174 7158
B1
Orange CoffeeCoffee, western simple meal,sandwich and soft drinks
Mr.KennyQuianMobile:+86 139 1691 7237
Firstfloor
QUICK ON-SITE ORIENTATION EXCELLENT TRANSPORT CONNECTION
The Shanghai World Expo Exhibition and Convention Center can be reached easily via various modes of transportation. All important information regarding airport, train stations and public transport will also being published online on the ITB China website.
VEHICLE ACCESS TO THE EXHIBITION GROUNDS
Pleasefindbelowimportantinformationabouttrafficattheexhibitiongroundsbefore,duringand afterthetradefair.Pleasenotethattherearespecificregulationsregardingentrances,exitsand security deposit regulations. All vehicles need a parking permit presented by the organizer to enter thefreightvehiclepark.Anapplicationforalandingcertificateisnecessaryandcanbedoneintheaccreditation center which is located in the parking area.
DURING THE SET-UP PHASE (8 – 9 MAY 2017, 8:00 am – 5:30 pm)• Access is only granted against a deposit payment of 370,- RMB• Access for trucks up to 5 tons • Access for trucks up to 3.2 meters max retention time: 2 hour • Retention time: 1.5 hour, for every exceeded half an hour, 100 RMB will be directly deducted from the deposit
FOR THE DURATION OF THE TRADE FAIR (10 – 12 May 2017)• The access during the trade fair is very limited. We recommend to arrange all necessary entries before 10 May
DURING THE DISMANTLING PHASE (12 May 2017)• Access is only granted against a deposit fee of 370 RMB• On 12 May the access time is 8:30 am – 10:30 pm
Unauthorized vehicles parked on the exhibition grounds will be removed at the owner’s expense.
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ADVERTISING, SPONSORINGAND COMMUNICATION
Get inspired by the range of different advertising, branding and sponsoring opportunities pushing yourvisibility before, during and after ITB China.
ADVERTISING, BRANDING AND PROMOTION
SPONSORING
THREE OPPORTUNITY FILLEDDAYS TO REACH YOUR CUSTOMERS
NETWORKING
Motivate your target groupPurechanceandhopeareinefficientmarketinginstruments.Inordertomakethemostoutofyourtradefair participation we gathered the information regarding your networking and business opportunities.
MATCHMAKINGAt ITB China we offer prescheduled matchmaking which assures you to be able to meet the buyers you need. Our goal is to support you in maximizing your business success. Invite all your contacts to your stand. You can offer free entrance by making use of our online registration until two weeks before the show.
How does the Matchmaking at ITB China work?WouldyouliketohaveameetingwiththetargetbuyerinanefficientwayduringITBChina2017?ITB China establishes an online matchmaking system that will help you pre-schedule the appointments withyourtargetbuyers,thustoenhancetheefficiencyofyourfairparticipation.
Step 1: Online matchmaking pre-showLog into the ITB China Online Matchmaking System using the log in data you have received per email in order to pre-schedule your personal appointments with buyers. The Matchmaking period starts on 3Aprilandendson14April2017.From17-28Aprilyouhavetheoptiontoconfirmyourscheduledappointments during the open diary period.
Step 2: To meet your pre-scheduled buyers during the showExhibitorwillgetanOnlineDairywithafinaltimetableincludingdates,timeandinformationofpre-scheduled buyers before the show.Buyers will visit your booth one by one during ITB China 2017. We wish you successful meetings and in case you have any questions please get in touch with us at any time ([email protected]).
COMMUNICATION & MARKETINGTRADE SHOW PLANNING
NAME SERVICES
PR Give press conferences, book a press box, prepare your press kit
Publicize your ITB China participation
ITB China logo and hall/stand number in email signature and on your website
NewsletterInvite your target group to the exhibition by informing them about your fair participation in your newsletters
Use contact points during the trade show
CheckouttheITBChinaeventoverviewonthehomepagetofindall events and sessions at a glance.
Book ITB ChinaSponsoring
ITB China App, diverse Sponsoring options, participate in the Destinationand Travel Tech Showcase
Promotion MaterialHave your customers advertise your company by using eye-catchers suchas bags or lanyards with your logo, claim, stand number
HOW? FOR EXAMPLE WITH CONTACT
Branding Tickets, Lanyards [email protected]
Promotion Licence Hosts, Promotion Teams [email protected]
Outdoor Advertising Banner, Window Branding [email protected]
Indoor AdvertisingWindow Branding, Column Branding
Special Advertising Ellipse Displays [email protected]
Your marketing campaign with ITB China Logo
Advertise with ITB China logo in your campaign
www.itb-china.com/logo
ITB China Banner Your Email correspondence www.itb-china.com/banner
HOW? OR EXAMPLE WITH CONTACT
Destination Showcase Speaking slot at the presentation hub [email protected]
Technology Showcase Speaking slot at the presentation hub [email protected]
Individual Sponsoring offers www.itb-china.com/sponsoring [email protected]
TRANSLATION SERVICE
A huge challenge when exhibiting in a different country is the language barrier. Often it is necessary to get support from a professional translator.
GL Events is offering a wide range of services including translation and hostesses. Use the Order Form to get translation support, the deadline for submitting this order is 19 April 2017.
For any queries please contact Mrs. Ann An at: [email protected]
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COMMUNICATION & MARKETING
YOUR PRESS CONFERENCE AT ITB CHINAPlease note that the press conference rooms are reserved exclusively for exhibitors taking part in ITB China 2017.
If you are planning a press conference, check with us to ensure that the date and theme will have the highest possible impact. Your press conference can be arranged within the framework of ITB China 2017 and we will be happy to help you with the organization. We can provide assistance on setting up dates and times, arranging suitable space and technical equipment. Please contact us as early as possibleregardingyourplansforfinalarrangementsofapressconferencedate.
YOUR PRESS BOXES AT ITB CHINA
Make sure you have well-prepared press information packs available for journalists who attend your press conference or visit your stand. Your press pack should contain general press information about your company as well as your products and services, if possible with good quality photographs. The media are always particularly interested in a company’s business performance with statistics.
Please note that the press boxes in the Media Centre are reserved exclusively for the use of exhibitors taking part at ITB China.
During the exhibition, exhibitors can order a space or box in the press information racks located in the Media Centre. Here they can make press information and photographs available to the press at any
time during the exhibition.
PHOTO SERVICESMake sure you include good quality photographs with your press pack. Interesting pictures say more than a thousand words. Photographs should be up to date and accompanied by relevant captions. YoucanmakethemavailableasdigitalfilesusingCDsormemorysticks.Theyshouldbeavailableaspartofyourpresspackatpressconferencesandinsufficientquantityfordistributionatyourexhibitionstand. Press photos can also be distributed via the press boxes in the ITB China Media Centre. Plan your photography requirements well in advance of the exhibition.
COMMUNICATION & MARKETING
PRESS SERVICE FOR EXHIBITORS
As part of your pre-press work for ITB China 2017, you should make sure your local and Chinese daily newspapers and trade press are informed about your ITB China participation. Distribute press information to target groups long before the exhibition. The trade journals are especially interested in early information on your planned activities at ITB China 2017. The industrial media focus on news from companies and branches of business.
We help you plan and implement your press activities for ITB China 2017.
CONTACT Our press team will be happy to help you plan and prepare your press activities at ITB China:
Julia WegenerPhone: +49 030 3038 2269E-Mail: [email protected]
Linda DithmerPhone: +49 030 3038 2037 E-Mail: [email protected]
Further information: www.itb-china.com/press
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USEFUL HINTSUSEFUL HINTS
VALUABLE ITB CHINA TIPS
A major event like ITB China requires professional organization from the very beginning. We show you thebestwaysoftravelingtoShanghai,findingcomfortableaccommodation,reachingtheexhibitiongrounds and orienting yourself.
IMPORTANT THINGS TO THINK OF WHEN TRAVELLING TO CHINA
Internet UsagePlease kindly note that Google, Gmail, Facebook and Dropbox services are not available in China. We highly recommend you to download all the information that you need from those tools before entering China. If having access to those mentioned services is essential, we suggest installing a “VPN” (virtual private network) service to your mobile or laptop.
One hurdle to overcome when travelling to China is the language barrier. The following translation apps may help you get around.
TRAVEL PREPARATIONS
We gathered all important information regarding your travel to China on our homepage, please visit: www.itb-china.com/travel-info
Flights and AirportsThere are two operating airports in Shanghai: The Shanghai Pudong International Airport and the Hongqiao Airport. It will take about 55 minutes from Hongqiao Airport to SWEECC by taxi and about 45 minutes from Pudong airport to the venue. If you choose to go there by metro, from Hongqiao Airport will take you 1 hour and from Pudong airport you will need 1 hour and half.
VISABefore business travel to China, you need to submit an invitation to apply for your visa. The invitation contains the travel date, the passport number and date of birth of the invited person, and is always signed by hand and stamped with a company stamp registered in China. This invitation usually enables
NAME DESCRIPTION
Plecoa Chinese dictionary to look up unknown Chinese words by using your device’s camera
Waygo Visualtranslationservicethatalsoworksoffline
HotelMay is a very busy month in Shanghai with a lot of exhibitions taking place. It’s crucial to book early, we recommend to book minimum 2 months in advance. On our website we gathered a lot of information that helps you plan your stay in Shanghai.
TaxiThe Shanghai World Expo Exhibition & Convention Center is 21km away from Hongqiao Airport and 40km away from Pudong airport. From Hongqiao Airport it will take you around 80 RMB and about 140 RMB from Pudong airport to get there. Please also note that during night, the taxi fare will be three times higher than during day time and usually there will be a long queue for taxi at both airports. You are welcome to print out the following card and show it to the taxi driver. (It says: „Please take me to Shanghai World Expo Exhibition and Convention Center“).
MetroIn order to get to the venue take metro line 8 and get off at “China Art Museum” station. The venue is only 5 minutes-walk from the station. You can take metro line 10 at the Hongqiao Railway station, transfer to line 8 at “Lao Xi Men” station. Or you can take line 2 from the Pudong Airport, transfer to line 7 at “Long Yang Road” station and then transfer to Line 8 at “Yao Hua Road” Station.
Download Taxi Card
17
IMPRINT
MB Exhibitions (Shanghai) Co., Ltd.20/F The Center, 989 Changle RoadXuhui District, Shanghai, 200031 China
Tel. +49 030 3038 2274www.itb-china.com · [email protected]
As of: January 2017
The ITB China Exhibitor Guide is protected by copyright. Exhibitors of ITB China can use the content at no charge.The Exhibitor Guide must not be changed or redesigned nor used for other purposes than the ITB China fair participation.The right of use is not transferrable to a third party.
CONTACT
CONTACT US
CONTACT FOR EXHIBITORSDirect link to the ITB China Team:www.itb-china.com/team
EXHIBITOR SERVICEFor all questions about stand equipmentor trade show organization:
Ms. Wendy WuTel. +86 215 117 [email protected]
PRESSMs. Julia Wegener, Press OfficerT: +49 30 3038 [email protected]
SPONSORING PACKAGESMr. Christopher MarzahnT: +49 30 3038 [email protected]
Mr. Vincent LiangT: +86 159 8918 [email protected]
ADVERTISING SPACEMs. Wendy WuTel. +86 215 117 [email protected]
BUYERS PROGRAMMs. Lydia LiTel. +86 21 5117 [email protected]
INTERNATIONAL SHIPPINGSchenker Deutschland AGBranch Office BerlinFairs/Special Transports14055 Berlin/ Germany
Mr. Axel SchiekHead of Int. Fairs & ExhibitionsPhone +49 30 301 2995 451Mobile +49 160 974 03 [email protected]
DOMESTIC SHIPPINGSchenker China Ltd.Shanghai 200001, P.R. China
Ms. Christine PanHead of Fairs & Exhibitions, ShanghaiPhone: +86 21 6170 8994Fax: +86 21 6170 7497Mobile: +86 135 0196 [email protected]
SYSTEM STAND CONSTRUCTIONSYMAMs. Crystal JiangSystem Stand, Standard Booth and SuppliesTel. +86 216 238 [email protected]
Ms. Cherry [email protected]
INDIVIDUAL STAND CONSTRUCTIONSYMAMs. Crystal JiangTel. +86 216 238 [email protected]
Ms. Cherry [email protected]
TheexperiencedITBChinaorganizationteamisalwaysthereforyou.Doyouhaveanyquestions?Wouldyoulikeustosendyousomeinformation,ormaybeyouhaveaspecialrequest?In any case, please contact us.
