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EXHIBIT 1

Case 2:20-cv-04901-JFW-AGR Document 3-1 Filed 06/02/20 Page 1 of 25 Page ID #:43

Service of ProcessTransmittal05/04/2020CT Log Number 537618771

TO: Jill M Calafiore, Rm 3A119AAT&T Corp.One AT&T Way-Bedminster, NJ 07921-

RE: Process Served in California

FOR: AT&T (Cross Ref Name) (Domestic State: NY)AT&T Corp. (True Name)

Page 1 of 1 / DC

Information displayed on this transmittal is for CTCorporation's record keeping purposes only and is provided tothe recipient for quick reference. This information does notconstitute a legal opinion as to the nature of action, theamount of damages, the answer date, or any informationcontained in the documents themselves. Recipient isresponsible for interpreting said documents and for takingappropriate action. Signatures on certified mail receiptsconfirm receipt of package only, not contents.

ENCLOSED ARE COPIES OF LEGAL PROCESS RECEIVED BY THE STATUTORY AGENT OF THE ABOVE COMPANY AS FOLLOWS: TITLE OF ACTION: SPECIALIZED REALTY, INC., on behalf of itself, and all others similarly situated,

Pltf. vs. AT&T NATIONAL MOBILITY ACCOUNTS, INC., et al., Dfts. // To: AT&T

DOCUMENT(S) SERVED: -

COURT/AGENCY: None SpecifiedCase # 20STCV15574

NATURE OF ACTION: -

ON WHOM PROCESS WAS SERVED: C T Corporation System, Los Angeles, CA

DATE AND HOUR OF SERVICE: By Process Server on 05/04/2020 at 09:55

JURISDICTION SERVED : California

APPEARANCE OR ANSWER DUE: None Specified

ATTORNEY(S) / SENDER(S): None Specified

ACTION ITEMS: CT has retained the current log, Retain Date: 05/04/2020, Expected Purge Date:05/14/2020

Image SOP

Email Notification, Jill M Calafiore [email protected]

SIGNED: C T Corporation SystemADDRESS: 1999 Bryan St Ste 900

Dallas, TX 75201-3140

For Questions: [email protected]


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LJO T IC E ! Y o u h a ve b e en s u e d . T h e c o u r t m a y d e dd e a ga in s t y o u w ith o u t y o u r b e in g h e a rd u n le s s y o u re s p o n d w ith in 3 0 d ay s . R e a d th e in fo rm a tio nv - .- i

-below .Y o u h a ve 3 0 C A LE N D A R D A Y S a fte r th is s um m on s a n d le g a l p ap e rs a re s e rv e d o n y o u to f i le a w ritte n re s po n se a t th is c o u r t a n d h a ve a c o p y

s e rv ed o n th e p la in t iff . A le tte r o r p ho ne c a ll w ill n o t p ro te c t y o u . Y o u r w ritte n re s po nse m u s t b e in p ro p e r le g a l fo rm if y o u w a n t th e c o u r t to h e a r y o u r c a s e . T h e re m a y b e a c o u r t fo rm th a t y o u c a n u se fo r y o u r re s p o n se . Y ou c a n f in d th e s e c o u r t fo rm s a n d m o re in fo rm a tio n a t th e C a lifo rn ia C o u rts O n lin e S e lf-H e lp C en te r (w w w .c o u r tin fo .c a .g o v /s e lfh e lp ) , y o u r c o un ty la w l ib ra ry , o r th e c o u r th o u s e n e a re s t y o u . I f y o u c a nn o t p a y th e f i lin g fe e , a s k th e c o u r t c le rk fo r a fe e w a iv e r fo rm . I f y o u d o n o t f i le y o u r re s po n se o n l im e , y o u m a y lo s e th e c a s e b y d e fa u lt, a n d y o u r w a g es , m on ey , a n d p ro pe r ly m a y b e ta k e n w ith o u t fu r th e r w a rn in g from th e c o u r t.T h e re a re o th e r le g a l re q u irem en ts . Y o u m a y w a n t to c a ll a n a tto rn e y r ig h t aw ay . I f y o u d o n o t k n ow a n a tto rn e y , y o u m a y w a n t to c a ll a n a tto rn e y

re fe rra l s e rv ic e . I f y o u c a nn o t a ffo rd a n a tto rn e y , y o u m a y b e e lig ib le fo r fre e le g a l s e rv ic e s from a n on p ro fit le ga l s e rv ic e s p ro g ram . Y o u c a n lo c a te th e s e n on p ro fit g ro up s a t th e C a lifo rn ia L eg a l S e rv ic e s V V e b s ite (w w w . la w h o lp c a lifo rn ia .o rg ) , th e C a lifo rn ia C o u rts O n lin e S e lf-H e lp C e n te r (w w w .c o u r t in fo .c a .g o v /s e lfh e lp ) . o r b y c o n ta c tin g y o u r lo c a l c o u r t o r c o u n ty b a r a s s o c ia t io n . N O TE : T he c o u r t h a s a s ta tu to ry l ie n fo r w a iv e d fe e s a nd c o s ts o n a n y s e ttlem en t o r a rb itra t io n aw a rd o f $ 10 ,00 0 o r m o re in a c iv il c a s e . T h e c o u r t 's l ie n m u s t b e p a id b e fo re th e c o u r t w ill d ism is s th e c a s e .IA V IS O ! L o h a n d e m a n d a d o . S i n o re s p o n d e d e n tro d e 3 0 d ie s , la c o r te p u e d e d e c id ir e n s u c o n tra s in e s c u c h a r s u v e rs io n . L e a la in fo rm a c id n a c o n tin u a c id n .

T ie n e 3 0 D IA S D E C A L E N D A R IO d e s p u d s d e q u e le e n fre g ue n e s ta c ita c id n y p a p e le s le g a le s p a ra p re s e n te r u n a re s p ue s fa p o r e s c r ito e n e s ia c o d e y h a c e r q u e s e e n tre g u e u n a c o p ia a l d e m a n d a n te . U n a c a d a o u n a l la m a d a te le fd n ic a n o lo p ro te g e n . S u re s p u e s ta p o r e s c r ito t ie n e q u e e s la r e n fo rm a lo le g a l c o r re c to s i d e s e a q u e p ro c e s e n s u c a s o e n ia c o d e . £ s p o s ib le q u e h a y a u n fo rm u la r io q u e u s te d p u e d a u s a rp a ra s u re s p u e s ta . P u e d e e n c o n ira r e s to s fo rm u la r io s d e la c o d e y m d s in fo rm a c id n e n e l C e n fro d e A y u d a d e la s C o d e s d e C a lifo rn ia (W w w .s u c o r te .c a .g o v;. e n la b ib l io te c a d e le y e s d e s u c o n d a d o o e n la c o d e q u e le q u e d e m d s c e rc a . S i n o p u e d e p a g a r la c u o ta d e p re s e n ta d d n , p id a a l s e c re ta r io d e la c o d e q u e le d e u n fo rm u la r io d e e x e n c id n d e p a g o d e c u o la s . S i n o p re s e n ts s u re s p u e s ta a t ie m p o , p u e d e p e rd e r e l c a s o p o r in c u m p lim ie n to y la c o d e le p o d ra g u ita r s u s u e ld o , d in e ro y b ie n e s s in m d s a d v e d e n c ia .

H a y o tro s re q u is ite s le g a le s . E s re c o m e n d a b le q u e l la m e a u n a b o g a d o in m e d ia ta m e n te . S i n o c o n o c e a u n a b o g a d o , p u e d e l la m a r a u n s e rv ic io d e le i i i is io i i a a b o y a J o s . S I n o p u e d e p a g e r a u n a b o g a d o , e s p o s ib le q u e c u m p lo c o n lo o re q u io i lo s p o ro o b lc n o r a o n . 'ic io c lo g o lo c g ra tu ilo s d o u n p ro g ra m a d e s e rv ic io s le g a le s s in f in e s d e lu c ro . P u e d e e n c o n ira r e s to s g ru p o s s in f in e s d e lu c re e n e l s it io w e b d e C a lifo rn ia L e g a l S e rv ic e s , (W w w .la w he ip c a lifo rn ia .o rg ;. e n e l C e n tro d e A y u d a d e la s C o d e s d e C a lifo rn ia , ( 'w w w .s u c o r te .c a .g o v ; o p o n ie n d o s e e n c o n ta c to c o n la c o d e o e l

■ c o le g io d e a b o g a d o s lo c a le s . A V IS O : P o r le y , la c o d e t ie n e d e re c h o a re c la m a r la s c u o ta s y lo s c o s fo s e x e n to s p o r im p o n e r u n g ra v a m e n s o b re c u a lq u ie r re c u p e ra c io n d e $ 1 0 ,0 0 0 6 m a s d e v a lo r re c ib id a m e d ia n le u n a c u e rd o o u n a c o n c e s io n d e a rb ilra je e n u n c a s o d e d e re c h o c iv i l . T ie n e q u e p a g a r e l g ra v a m e n d e la c o d e a n te s d e q u a la c o d e p u e d a d e s e c h a r e l c a s o .

T h e n am e a nd a dd re s s o f th e c o u rt is :(E l n o m b re y d ire c c id n d e la c o r te e s ) :

S U P E R IO R C O U R T O F TH E S T A T E O F C A L IF O R N IA FO R TH E C O U N TY O F LO S A N G E LE S 1 1 1 N o rth H ill S tre e t L o s A n g e le s , C A 9 0 0 1 2

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T h e n am e , a d d re s s , a n d te le p h on e n um b e r o f p la in t if f ’s a tto rn e y , o r p la in tif f w ith ou t a n a tto rn e y , is :(E l n o m b re , la d ire c c id n y e l n u m e ro d e fe ld fo n o d e l a b o g a d o d e l d e m a n d a n te , o d e l d e m a n d a n te q u e n o t ie n e a bo ga do , e s ) : A n d re E . J a rd in i, E sq .K N A P P , P E T ER S E N & C LA R K E 5 5 0 N . B ra nd B lv d ., S u ite 1 5 00 . G le nd a le , C A 9 1 2 03 D A TE :

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(P a ra p ru e b a d e e n fre g a d e e s ta c ita t id n u s e e l fo rm u la r io P ro o f o f S e rv ic e o f S um m ons , (P O S ~ 0 1 0 ) ) .

N O T IC E TO TH E P ER SO N S E R VE D : Y o u a re s e rv ed1 . r~ l a s a n in d iv id ua l d e fe nd an t.2 . Q a s th e p e rs on s u ed u nd e r th e f ic t it io u s n am e o f (s p e c /7 y ) ;

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http://www.courtinfo.ca.gov/selfhelp

http://www.lawholpcalifornia.org

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Andr6 E. Jard in i, Bar No. 71335 aej@ kpclegal.com K .L . Myles, Bar No. 243272 k lm@ kpclegal.com M ichae D . Carr, Bar No. 322261 mdc@ kpclegal.com KNAPP, PETERSEN & CLARKE 550 North Brand Boulevard, Suite 1500 G lendale, Californ ia 91203-1922 Telephone: (818) 547-5000 Facsim ile: (818) 547-5329

A ttorneys for Plain tiff SPECIALIZED REALTY , INC ., on behalf of itself, and all others sim ilarly situated

1

2A P R 2 2 2 0 2 0

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, DeputySherri It. W r, t\t^

4B y .

Steven D rew5

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8

SUPERIOR COURT OF THE STATE OF CAL IFORN IA9

FOR THE COUNTY OF LOS ANGELES10

11

20STCV15574SPEC IAL IZED REALTY , INC ., on behalf of ) NO . itself, and all others sim ilarly situated,

P lain tiff,

12)) COMPLA INT FOR RESTITUT ION ; ) IN JUNCTIVE REL IEF; AND

DAMAGES

13

14V .

[CLASS ACTION ]

) 1. Unlaw fu l, Unfair and Fraudulent Business Practices (B&P Code section 17200, et seq.);

) 2. Breach of Contract;

3 . Unjust Enrichment

15AT&T NATIONAL MOBIL ITY ACCOUNTS, INC ., AT&T CORP., and DOES 1 through 20, inclusive.

)16

17Defendants. )

18TSRQPONMLKJIHGFEDCBA

I19)) DEMAND FOR JURY TR IAL2 0

21

2 2 Ind iv idual and representative SPEC IAL IZED REALTY , INC ., on behalf of itself

and all others sim ilarly situated, (hereinafter “ p lain tiff ’ ) files th is class action complain t

against AT&T NATIONAL MOBIL ITY ACCOUNTS, INC . and AT&T CORP., and

alleges as fo llow s:

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2 7 // / /KNAPP, PETERSEN & CLARKE 28 / / / /

COMPUINT FOR RESTITUTION: INJUNCTIVE RELIEF: AND DAM A GES

4145602.1 08000/01073


mailto:[email protected]



1WVUTSRQPONMLKJIHGFEDCBA I.

2 NATURE OF THE CASE

Defendants AT&T Mobility National Accounts, Inc. and AT&T Corp.

(together “ AT&T ” or “ defendants” ) are Georg ia and New Jersey based prov iders of

te lecommunication serv ices, includ ing cellu lar te lephone serv ices.

During the class period, AT&T know ingly and actively charged plain tiff and

the class In ternet Serv ices Tech Support 360 (“ Tech 360” ) fees w ithout plain tiff and the

class having purchased or subscribed to the Tech 360 serv ice, and w ithout the know ledge

and consent of plain tiff and the class.

AT&T ’ s conduct is a v io lation of Californ ia Business & Professions Code

section 17200 et seq., is a breach of contract, and has resu lted in AT&T ’ s unjust

enrichment. Further, th is case presents a prototyp ical situation for class treatment.

AT&T ’ s conduct - includ ing all relevant practices, deception, representations, documents

and om issions; is uniform among all customers. The application of uniform law to a

common course of conduct w ill determ ine liab ility for the class as a whole, ensuring that

the rights of many small businesses are v ind icated through the effic iency of a sing le tria l.

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17TSRQPONMLKJIHGFEDCBA U .

1 8 THE PARTIES

19 A. The Plaintiff:

Plain tiff Specialized Realty , Inc. (“ Specialized” ) at all material tim es herein ,

was and still is a resident of the state of Californ ia.

Specialized is a relationship and transaction oriented real estate brokerage

office located in G lendale, Californ ia.

During the class period, plain tiff purchased and/or subscribed to a Mobile

Business phone plan from AT&T. Plain tiff and class members did not know that AT&T

would add a Tech 360 fee to these plans nor did they consent to AT&T adding a Tech 360

fee to the.se plans.

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2 3

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2 5

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2 7KNAPP, PETERSEN & CLARKE 28

-2 -COMPLAINTFOR RESTITUTION; INJUNCTIVE RELIEF; AND DAMAGES

4 1 45 6 02 .1 0 8 0 00 /0 10 7 3


The Defendants:jihgfedcbaZYXWVUTSRQPONMLKJIHGFEDCBA1 B .

Defendant AT&T Mobility National Accounts, Inc. is a Delaware corporation

w ith its principal place of business located at 1025 Lenox Park B lvd NE, A tlanta, GA

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3

30319.4

Defendant AT&T Corp. is a New York corporation w ith its principal place of

business located at One AT&T Way, Bedm inster, NJ 07921.

P lain tiff is unaware of the names of, and capacities of the defendants sued

herein as DOES 1 through 20, inclusive. Plain tiff is in formed and believes and upon that

basis alleges that each of the defendants sued herein as DOES 1 through 20, inclusive, is

responsib le in some manner for the w rongs alleged herein and is legally liab le to the

plain tiff Plain tiff w ill amend th is complain t to allege their true names and capacities when

such in formation is ascertained.

A t all tim es herein mentioned, defendants, and each of them ind iv idually ,

were members of, and engaged in , a jo in t venture, partnersh ip , or common enterprise, and

acting w ith in the course and scope of, and in pursuance of, said jo in t venture, partnersh ip ,

and common enterprise.

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A t all times herein mentioned, the acts and om issions of various defendants,

and each of them ind iv idually , contributed to the various acts and om issions of each and all

of the other defendants in prox im ately causing the in juries and damages as herein alleged.

A t all times herein mentioned, defendants, and each of them , ratified each and

every act or om ission complained of herein .

A t all times herein mentioned, defendants, and each of them ind iv idually ,

aided and abetted the acts and om issions of each and all of the other defendants in

prox im ately causing the damages herein alleged.

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25 Ill.

26 .JUR ISD ICT ION AND VENUE

This court has ju risd iction over th is matter pursuant to Californ ia Code of

C iv il Procedure section 410.10, because the events complained of occurred in Californ ia,

2 7 14.KNAPP, PETERSEN & CLARKE 28


4 1 45 6 02 .1 0 8 0 00 /0 10 7 3


includ ing sales of mobile te lecommunications serv ices in Californ ia to Californ ia citizens,

based on in tentional decisions by defendants to avail themselves of Californ ia markets in

the sale of these products.

1jihgfedcbaZYXWVUTSRQPONMLKJIHGFEDCBA

2

3

The venue is proper in th is court pursuant to Californ ia C iv il Code sections

395 and 395.5 in that some of the acts, events, and occurrences giv ing rise to th is litigation

took place in the County of Los Angeles. Plain tiff Specialized Realty , Inc. is a resident of

the County of Los Angeles; and AT&T has conducted its business, and currently does so, in

the County of Los Angeles.

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CLASS ACTION ALLEGATIONS10

16. Plain tiff brings th is action as a class action pursuant to Californ ia C iv il

Procedure Code section 382 and proposes the fo llow ing class:

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13“ A ll persons or entities resid ing in the State of Californ ia who purchased and/or subscribed to AT&T Mobile Business te lephone plans from a date four (4) years before the filing of th is complain t through the date of class certification who paid AT&T Tech Support 360 fees.”

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Excluded from the class are defendants, their parent companies, subsidiaries

and affiliates, any co-conspirators, all governmental entities, and any judges or justices

assigned to hear any aspect of th is action.

P lain tiff maintains the right to create additional subclasses or classes, if

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21 necessary.

19. Plain tiff also reserves the right to rev ise these defin itions if discovery reveals

that a nationw ide class or classes are appropriate or to maintain cohesive classes which do

not require ind iv idual inqu iry to determ ine liab ility .

20. This action is brought and may be properly maintained as a class action

pursuant to Californ ia C iv il Code section 1781, Californ ia Code of C iv il Procedure section

382, and California Rules of Court, 3.760 et seq. This action satisfies the numerosity ,

typ icality , adequacy, predom inance, and superiority requirements of those prov isions.

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2 3

2 4

2 5

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-4 -COMPLAINTFOR RESTITUTION: INJUNCTIVE RELIEF: AND DAMAGES

4 14 56 02 .1 0 8 00 0 /0 1 07 3


The relief sought herein does not exceed the amount of $5,000,000.

No agreement between Specialized Realty , Inc. or any class member w ith

AT&T contains any agreement that th is dispute must be arb itrated.

Existence and Predominance of Common Questions of Law and FactjihgfedcbaZYXWVUTSRQPONMLKJIHGFEDCBA

2 1 .1

2 2 2 .

3

4

23. AT&T engaged in a common course of conduct which gives rise to common

questions of law and fact which predom inate over any questions affecting only ind iv idual

members of the class. This common course of conduct— improperly charg ing Tech 360

fees w ithout know ledge and consent— affected class members in the exact same manner.

The amount of damages may differ among class members, but the fact and type of damages

is uniform among all class members and flow s directly from AT&T ’ s common conduct. A

sing le, uniform , online or pre-prin ted contract w ill govern all class members’ contractual

claim s. Californ ia law applies to every member’ s claims.

24. This shared nucleus of facts and law gives rise to numerous questions of law

and fact which do not vary from class member to class member, and which may be

determ ined w ithout reference to the ind iv idual circumstances of any class member

includ ing, but not lim ited to , the fo llow ing:

W hether AT&T used standard form contracts w ith customers;

W hether Californ ia law governs the claim s of the class;

(c) Whether the standard form contracts allow AT&T to charge Tech 360

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fees;2 0

(d) Whether AT&T charges its Mobile Business customers Tech 360 fees;

(e) Whether defendants’ conduct constitu tes an unfair, unlaw fu l, and/or

fraudulent business practice (Cal. Bus. & Prof. Code sections 17200 et seq.);

(f) Whether defendants’ conduct constitu tes breach of contract;

(g) Whether defendants have been unjustly enriched;

(h) Whether plain tiff and the class are entitled to compensatory damages,

and if so, the nature of such damages;

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2 7TSRQPONMLKJIHGFEDCBAK N A P P , P E T E R S E N & C L A R K E 2 8 Whether plain tiff and the class are entitled to restitutionary relief; and( i)

COMPLAINT FOR RESTITUTION: INJUNCTIVE RELIEF; AND DAMAGES

4 1 4 5 6 0 2 .1 0 8 0 0 0 /0 1 0 7 3


Whether plain tiff and the class are entitled to in junctive reliefTSRQPONMLKJIHGFEDCBA0 )1

N umerositvjihgfedcbaZYXWVUTSRQPONMLKJIHGFEDCBA2

Upon in formation and belief, while the exact number of class members is

unknown to the plain tiff now , the class contains thousands of members. AT&T has over 75

m illion postpaid w ireless customers nationw ide, approx im ately one th ird of the to tal market

share. Sim ilarly , AT&T retains approx imately one th ird of the to tal market share for these

plans in the State of Californ ia, numbering in the m illions. The number of potentia l class

members is so numerous that jo inder of all members of the classes is im practicab le.

Typicality

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The claim s of the representative plain tiff in th is action are typ ical of the

claim s of the members of the class, and the representative plain tiffs in terests coincide w ith

and are not antagonistic to those of the other class members they seek to represent. Plain tiff

and all members of the class have sustained damages and are facing irreparable harm

arising out of defendants’ common course of conduct as complained of herein . The

damages of each member of the class were caused directly by defendants’ w rongfu l

conduct as alleged herein .

A dequacy

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P lain tiff w ill fa irly and adequately protect the in terests of the members of the

class and has no in terest antagonistic to those of other class members. Plain tiff shares the

same in terests and was harmed by the same conduct as each other class member.

Resolution of th is case w ill inherently v ind icate and redress the in terests of plain tiff equally

w ith class members. Plain tiff has retained class counsel competent and experienced in

prosecuting class actions and such class counsel is financially able to represent the class.

Superiority and Manageability

The class action mechanism is superior to other availab le methods for the fa ir

and effic ient adjud ication of th is controversy. Ind iv idual jo inder of all members of the

class is impracticab le. While the to tal amount at issue in th is litigation is substantia l,

ind iv idual damages for a given plain tiff are comparatively small and class members have

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-6-COMPLAINTFOR RESTITUTION: INJUNCTIVE RELIEF; AND DAMAGES

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little incentive to pursue ind iv idual claims.

Even if every class member could afford ind iv idual litigation, the court

system could not. It would be unduly burdensome to the courts in which ind iv idual

litigation of numerous cases would proceed. Ind iv idualized litigation would also present

the potentia l for vary ing, inconsistent, or contrad ictory judgments; and would magnify the

delay and expense to all parties and to the court system resu lting from multip le trials of the

same complex factual issues. By contrast, the conduct of th is action as a class action w ith

respect to some or all of the issues presented herein , presents fewer management

difficu lties, conserves the resources of the parties and of the court system , and protects the

rights of each class member.

The proposed class defin ition is objective and class membership is easily

determ ined using customer in formation and financial records maintained by AT&T in

electron ic form . Calcu lation of damages can be accomplished using systematic means and

objective criteria. The class action mechanism is adm in istratively feasib le and prov ides the

benefit of unitary adjud ication.


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3TSRQPONMLKJIHGFEDCBA

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FACTUAL ALLEGATIONS17

The mobile te lecommunications business is a multi-b illion dollar per year

industry . The market for these serv ices ranges from ind iv iduals purchasing personal plans

to Fortune 500 businesses sign ing on to accounts to prov ide mobile te lecommunications

serv ices to their entire workforce.

AT&T is a prov ider of mobile te lecommunications serv ices throughout North

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America.2 3

AT&T has over 75 m illion postpaid w ireless customers nationw ide,

approximately one th ird of the to tal market share.

AT&T retains approx im ately one th ird of the to tal market share for postpaid

w ireless plans in the State of Californ ia, numbering in the m illions.

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2 7KNAPP, PETERSEN & CLARKE / / / /

-7 -COMPLAINT FOR RESTITUTION; INJUNCTIVE RELIEF: AND DAMAGES

4 14 56 02 ,1 0 80 00 /0 10 73


specialized entered in to a Mobile Business Agreement w ith AT&T on

December 11, 2019 for the prov ision of local and long-d istance te lephone serv ices.

On at least the fo llow ing dates; December 28, 2019, January 28. 2020, and

February 28, 2020, Specialized was charged a Tech 360 fee in the amount of $426.25,

amounting to $1,278.75 in to tal.

AT&T charges a Tech 360 fee to its business accounts that have six or more

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phone lines.7

AT&T states that Tech 360 “ prov ides live, remote, 24/7 technical support for

your business. We offer support over the in ternet, by phone, online chat, or email. For a

low month ly fee, you get access to our IT -certified, U .S.-based technicians for technical

help, such as:

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• V irus and spyware removal

• Software installation and tra in ing

• Network and security setup

• Mobile device maintenance

• PC performance enhancement

W e support your technical devices, includ ing;

• PCs/M acs and mobile devices (like smartphones, tab lets, desktops

and laptops)

• O ffice equipment that connects to your computer (like dig ita l

cameras, scanners, and prin ters)

• In ternet of Things (loT ) devices (like smart thermostats, sensors,

and lighting)”

The Tech 360 program has no relation to the prov ision of mobile te lephone

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25 serv ices.

A t no tim e did plain tiff or the class purchase, subscribe, or consent to the4 0 .2 6

Tech 360 serv ice or fees.2 7KNAPP, PETERSEN & CLARKE / / / /


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AT&T added the Tech 360 serv ice to the plans of Specialized and the class

w ithout their know ledge and consent.jihgfedcbaZYXWVUTSRQPONMLKJIHGFEDCBA

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FIRST CAUSE OF ACTION3

(Unlaw fu l, Fraudulent, and Unfair Business Practices)

(Cal. Bus. & Prof, sections 17200 et seq. by Plain tiff and the C lass Against Defendant

AT&T Mobility National Accounts, Inc.)

A ll allegations and paragraphs in th is Complain t are incorporated by

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reference.8

Californ ia’ s Unfair Competition Law (Cal. Bus. & Prof. Code sections

17200-17210) prohib its engaging in “ any unlaw fu l, unfair, or fraudulent business act or

practice.” (Cal Bus. & Prof. Code § 17200.)

AT&T is a “ person” as defined in Cal. Bus. & Prof. Code section 17201.

AT&T has v io lated Cal. Bus. & Prof Code section 17200 ct seq. by engaging

in unfair and fraudulent business acts and practices.

P lain tiff and the class members have been harmed by AT&T ’ s fraudulent

acts. Such acts include but are not lim ited to :

U niform ly fa iling to represent to plain tiff and the class that AT&T

Mobile Business Plans included a subscrip tion to the Tech 360 serv ice. A descrip tion or

statement regard ing the Tech 360 serv ice was not included in the form contracts at issue.

AT&T never disclosed these facts. These factual om issions were material as plain tiff and

class members would not have contracted for a Mobile Business Plan w ith AT&T had they

known that they would be subscrib ing to the Tech 360 serv ice. Plain tiff and the class

members relied upon th is om ission of material fact in entering in to Mobile Business Plan

contracts w ith AT&T. AT&T om itted these material facts in order to , and w ith the effect

of, inducing plain tiff and the class members to enter in to contracts for a Mobile Business

Plan and to pay the Tech 360 fee.

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Uniform ly fa iling to represent that a purchaser or subscriber to a

Mobile Business Plan would be charged a sign ificant fee for the Tech 360 serv ice. A

(b)2 7KNAPP, PETERSEN & CLARKE

-9-COMPUJNTFOR RESTITUTION: INJUNCTIVE RELIEF: AND DAMAGES

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descrip tion or statement regard ing the fee attendant to the Tech 360 serv ice was not

included in the form contracts at issue. AT&T never disclosed these facts. These factual

om issions were material as plain tiff and class members would not have contracted for a

Mobile Business Plan w ith AT&T had they known that they would be charged a Tech 360

fee. Plain tiff and the class members relied upon th is om ission of material fact in entering

in to Mobile Business Plan contracts w ith AT&T. AT&T om itted these material facts in

order to , and w ith the effect of, inducing plain tiff and the class members to enter in to

contracts for a Mobile Business Plan and to pay the Tech 360 fee.

47. Plain tiff and class members have also been harmed by AT&T ’ s unfair

conduct. Such conduct includes but is not lim ited to :

U niform ly fa iling to represent to plain tiff and the class that AT&T

Mobile Business Plans included a subscrip tion to the Tech 360 serv ice. A descrip tion or

statement regard ing the Tech 360 serv ice was not included in the form contracts at issue.

AT&T never disclosed these facts. These factual om issions were material as plain tiff and

class members would not have contracted for a Mobile Business Plan w ith AT&T had they

known that they would be subscrib ing to the Tech 360 serv ice. Plain tiff and the class

members relied upon th is om ission of material fact in entering in to Mobile Business Plan

contracts w ith AT&T. AT&T om itted these material facts in order to , and w ith the effect

of, inducing plain tiff and the class members to enter in to contracts for a Mobile Business

Plan and to pay the Tech 360 fee.

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Uniform ly fa iling to represent that a purchaser or subscriber to a

Mobile Business Plan would be charged a sign ificant fee for the Tech 360 serv ice. A

descrip tion or statement regard ing the fee attendant to , the Tech 360 serv ice was not

included in the form contracts at issue. AT&T never disclosed these facts. These factual

om issions were material as plain tiff and class members would not have contracted for a

Mobile Business Plan w ith AT&T had they known that they would be charged a Tech 360

fee. Plain tiff and the class members relied upon th is om ission of material fact in entering

in to Mobile Business Plan contracts w ith AT&T. AT&T om itted these material facts in

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-1 0 -COMPLAINT FOR RESTITUTION: INJUNCTIVE RELIEF; AND DAMAGES

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order to , and w ith the effect of, inducing plain tiff and the class members to enter in to

contracts for a Mobile Business Plan and to pay the Tech 360 fee.

The grav ity of the harm caused by AT«fe.T’ s conduct of charg ing

plain tiff and class members for a serv ice they did not contract for or utilize outweighs the

utility , if any, of AT&T ’ s conduct in gamering excess profit from plain tiff and class

members that plain tiff and class rhembers did not contract for or consent to pay.

The in jury to plain tiff and the class members is substantia l. Due to AT&T ’ s

fraudulent and unfair representations, plain tiff and the class members disposed of money

that was charged in the form of the im proper month ly Tech 360 fee. This is not outweighed

by the utility , if any, of AT&T ’ s conduct in gamering excess profit through the Tech 360

serv ice fee that plain tiff and the class members did not contract for or consent to pay.

Plaintiff and class members could not themselves have reasonably avoided th is harm due to

AT&T ’ s m isrepresentations and because AT&T did not disclose the in formation plain tiff

and class members would need to discover the harm to them .

AT&T ’ s m isrepresentations and fa ilures to disclose material facts about the

Tech 360 fee were likely to deceive an ord inary consumer given AT&T ’ s

m isrepresentations and om issions regard ing the nature of the Mobile Business Plan and the

Tech 360 service.

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AT&T ’ s m isrepresentations and fa ilures to disclose material facts about the

Tech 360 fee deceived plain tiff and the class members in to entering the form contract at

issue and paying the Tech 360 fee.

P lain tiff and class members would not have entered in to contracts w ith

AT&T and would not have consented to or paid the fees at issue had they known of the

existence of the Tech 360 fee and had not been subject to AT&T ’ s m isrepresentations andjihgfedcbaZYXWVUTSRQPONMLKJIHGFEDCBA

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A s a resu lt of the fraudulent and unfair practices described above, plain tiff

and each member of the putative class has been harmed in that they paid the im properly

charged Tech 360 fee to their detrim ent, and seek to recover the entirety of the amounts

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-11-COMPUINTFOR RFSTITUTION; INJUNCTIVE RELIEF; AND DAMAGES

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paid. Additionally, plain tiff seeks an in junction as unless a class-w ide in junction is issued,

plain tiff and class members may continue to be deceived and harmed by AT&T ’ s practices.


2

SECOND CAUSE OF ACTION3TSRQPONMLKJIHGFEDCBA

i (B reach of Contract)

(By Plain tiff and the C lass Against Defendant AT&T Mobility National Accounts, Inc.)


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reference.7

54. Plain tiff and each member of the class entered in to form , w ritten agreements

w ith AT&T. Despite the terms of these agreements, AT&T charged the Tech 360 fees

complained of herein .

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Plain tiff and each member of the class performed on their agreements.

A s set out herein , through its practice of charg ing Tech 360 fees which were

not included in the AT&T Mobile Business Agreement, AT&T breached the agreements by

charg ing more than the amount agreed upon for products and serv ice.

P lain tiff and each member of the class have been directly and prox im ately

harmed by AT&T ’ s breach of contract in that each paid more than agreed through the

im position of the im proper Tech 360 fees.

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TH IRD CAUSE OF ACTION18

(Unjust Enrichment)

(By Plain tiff and the C lass Against Defendant AT&T Mobility National Accounts, Inc.)


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reference.2 2

To the extent necessary, plain tiff explic itly pleads th is cause of action in the59.2 3

alternative.2 4

60. By charg ing and collecting Tech 360 fees which it knew were not contracted

for nor consented to by plain tiff and the class, by om itting, suppressing, and

m isrepresenting material facts (includ ing that it would charge Tech 360 fees), and by

engaging in other w rongfu l and unlaw fu l conduct as set out herein , AT&T obtained a

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benefit, in the form of money, which properly belongs to the putative class. The benefit

conferred by the putative class was non-gratu itous and AT&T realized value from th is

benefit.


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61. Due to AT&T ’ s conduct, it would be unjust for AT&T to retain the benefit

bestowed by plain tiff and the class members at the expense of plain tiff and the class

members.

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PRAYER FOR REL IEF7

WHEREFORE, plain tiff on behalf of itself and all others sim ilarly situated, prays for

relief and judgment against defendants, and each of them , as fo llow s:

For an order certify ing the class, and appointing plain tiff and its counsel to

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represent the class;11

For damages suffered by plain tiff and the class;

For restitu tion to plain tiff and the class of all monies w rongfu lly obtained by

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the defendants;14

For prelim inary and in junctive relief requiring defendants to cease billing for

serv ices not purchased, subscribed to , or consented to by purchasers and/or subscribers;

For reasonable attorney’ s fees as perm itted under Californ ia Code of C iv il

Procedure section 1021.5, Californ ia C iv il Code section 1780(e) or other applicab le

statutes;

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For plain tiffs costs incurred;2 0 6.

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For prejudgment in terest; and

For such other relief which the court deems just and proper.

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KNAPP, PETERSEN & CLARKEDated: April 21, 2020jihgfedcbaZYXWVUTSRQPONMLKJIHGFEDCBA4

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7MLKJIHGFEDCBA ' / i :

8 By:

Andr^ E. Jard in iK .L . MylesM ichael D . CarrA ttorneys for Plain tiffSPEC IALIZED REALTY , INC ., onbehalf of itself and others sim ilarlysituated

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13 DEMAND FOR JURY TR IAL

14 P lain tiff hereby demands a tria l by ju ry in the above-entitled action.

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Dated: April 21,2020 KNAPP, PETERSEN & CLARKE16

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2 0By:

Andre E. Jard in iK .L . MylesM ichael D . Can-A ttorneys for Plain tiffSPECIAL IZED REALTY , INC . onbehalf of itself and others sim ilarlysituated

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-1 4 -COMPUINTFOR RESTITUTION; INJUNCTIVE RELIEF: AND DAMAGES

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• P la in t if f m u s t f i le th is c o v e r s h ee t w ith th e f irs t p a p e r f i le d in th e a c tio n o r p ro c ee d in g (e x c e p t,sm a llc fa irn s c a s e s o r c a s e s f i le d u n de r th e P rob a te C o d e . F am ily C od e , o r W e lfa re a nd In s t itu t io n s C o de ). (C a l. R u le s o f C o u rt, ru le 3 .2 20 .) F a ilu re to f i le m a y re s u lt in s a n c tio n s .

• F ile th is c o v e r s h ee t in a dd it io n to a n y c o v e r s h e e t re q u ire d b y lo c a l c o u r t ru le .• I f th is c a s e is c om p le x u nd e r ru le 3 .4 0 0 e t s e q . o f th e C a lifo rn ia R u le s o f C o u rt, y o u m u s t s e rv e a c o p y o f th is c o v e r s h e e t o n a ll o th e r p a rt ie s to th e a c tio n o r p ro c ee d in g .

• U n le s s th is is a c o lle c t io n s c a s e u nd e r ru le 3 .7 4 0 o r a c om p le x c a s e , th is c o v e r s h e e t w ill b e u sed fo r s ta t is t ic a l p u rp o s e s o n ^ .__ _ __ __ __ _ . _ __ __ __ __ __ P » gB 1 a f 2

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C A SE T Y P ES A N D E X AM P LE SP ro v is io n a lly C om p le x C iv il L it ig a tio n (C a l. R u le s o f C o u rt R u le s 3 .4 0 0 -3 .4 0 3 ) ;

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(a r is in g f ro m p ro v is io n a lly c om p /e x ' c a s e ty p e M e d e b o v o ) (4 1 )

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d o m e s tic re la t io n s )

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T h is f o r m is r e q u ir e d p u r s u a n t t o L o c a l R u le 2 .3 in a l l n e w c iv i l c a s e f i l in g s in t h e L o s A n g e le s S u p e r io r C o u r t .

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S t e p 2 : In C o lum n B , c h e c k th e b o x fo r th e ty p e o f a c tio n th a t b e s t d e s c r ib e s th e n a tu re o f th e c a s e .

S t e p 3 : In C o lum n C , c irc le th e n um b e r w h ic h e xp la in s th e re a s o n fo r th e c o u r t f i l in g lo c a tio n y o u h a ve c h o se n .

A p p lic a b le R e a s o n s f o r C h o o s in g C o u r t 'F i l in g L o c a t io n ( C o lu m n C )

7 . L oca tio n w h e re p e tit io n e r re s id e s .

8 . L oca tio n w h e re in d e fe n d a n t/re s p o nd e n t fu n c tio n s w h o lly .

9 . L oca tio n w h e re o n e o r m o re o f th e p a r lie s re s id e .

1 0 . L oca tio n o f L a bo r C om m is s io n e r O ffic e .

1 1 . M an da to ry f i l in g lo c a tio n (H ub C a se s - u n la w fu l d e ta in e r , l im ite d n o n -c o lle c t io n , l im ite d c o lle c t io n , o r p e rs o na l in ju ry ) .

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2 . P e rm is s iv e f i l in g in c e n tra l d is tr ic t

3 . L o ca tio n w h e re c a u se o f a c tio n a ro s e .

4 . M and a to ry p e rs o na l in ju ry f i l in g in N o rth D is tr ic t

5 . L oca tio n w h e re p e rfo rm an ce re q u ire d o r d e fe n da n t re s id e s .

6 . L oca tio n o f p ro p e rty o r p e rm a ne n tly g a ra ge d v e h ic le .

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I I A 6 07 0 A sb es to s P ro pe rty D am ag e I I A 7 2 21 A sbe s to s • P e rs on a l In ju ryA fV ro ng fu l D e a th

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:1 . O rig in a l C om p la in t o r P e tit io n .

2 . I f f i l in g a C om p la in t, a c om p le te d S um m on s fo rm fo r is s u a n ce b y th e C le rk .

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5 . P a ym e n t in fu ll o f th e f i l in g fe e . u n le s s th e re is c o u r t o rd e r fo r w a iv e r, p a rt ia l o r s c h e d u le d p a ym e n ts .

6 . A s ig n e d o rd e r a p p o in t in g th e G ua rd ia n a d L item , J u d ic ia l C o u n c il fo rm C IV -0 1 0 , if th e p la in tif f o r p e tit io n e r is a m in o r u n d e r 1 8 y e a rs o f a g e w ill b e re q u ire d b y C o u rt in o rd e r to is s u e a s um m on s .

7 . A d d itio n a l c o p ie s o f d o cum e n ts to b e c o n fo rm e d b y th e C le rk . C o p ie s o f th e c o v e r s h e e t a n d th is a d d e n d um m u s t b e s e rve d a lo n g w ith th e s um m on s a n d c om p la in t, o r o th e r in it ia tin g p le a d in g in th e c a s e .

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P R IO R IT Y O V ER O TH E R R U LE ST h e D iv is io n 7 R u le s s h a ll h a ve p r io r ity o ve r a ll o th e r L oca l R u le s to th e e x te n t th e o the rs a rc in c on s is ten t.

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T IM E S T AN D AR D SC a ses a s s ig n ed to th e In d e p en d en t C a le n d a r in g C ou rts w ill b e s u b je c t to p ro ce s s in g u nd e r th e fo llo w in g t im e s ta n d a rd s :

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A ll c om p la in ts s h a ll b e s e rv ed w ith in 6 0 d a y s o f f i l in g a nd p roo f o f s e rv ic e s h a ll b e f i le d w ith in 9 0 d a y s .

C R O SS -C O M P L A l N TSW ith ou t le a v e o f c o u r t f irs t b e in g o b ta in ed , n o c ro ss -c om p la in t m a y b e f i le d b y a n y p a rty a fte r th e ir a n sw e r is f i le d . C ro s s c om p la in ts s h a ll b e s o rv 'c d w ith in 3 0 d ay s o f th e f i l in g d a te a nd a p roo fo f s e iv ic c f i le d w ith in 6 0 d a y s o f th e f i l in g d a te .

STATUS CONFERENCEA s ta tu s c o n fe re n c e w ill b e s c h e du le d b y th e a s s ig n ed In d e p e n de n t C a le n d a r J u d ge n o la te r th an 2 7 0 d ay s a fte r th e f i l in g o f th e c om p la in t. C o u nse l m u s t b e fu lly p rc p a ie d to d is c u s s th e fo llo w in g is s u e s : a lte rn a tiv e d is p u te re s o lu t io n , b ifu rc a tio n , s e ttlem en t,

tr ia l d a te , a n d e xpe rt w itn cs s c .s .

FINAL STATUS CONFERENCE'I h e C o u ii w ill re qu ire th e p a rt ie s to a tte n d a f in a l .s ta tu s c o n fe re n c e n o t m o re th a n 1 0 d a y s b e fo re th e s c h e du le d tr ia l d a te . A ll p a n ic s s h a ll h ave m o tio n s in l im in e , b ifu rc a tio n m o tio n s , s ta tem e n ts o f m a jo r e v id e n tia ry is s u e s , d isp o s it iv e m o tio n s , re qu e s te d fo rm ju iy in s tru c tio n s , s p e c ia l ju ry in s tr iic tio n .s . a n d s p e c ia l ju ry ' v e rd ic ts t im e ly f i le d a n d s e rv ed p r io r to th e c o n fe ren c e . T he se m a tte rs m a y b e h ea rd a n ti ic s o lv c d a t th is c o n fe re tu .-c . A t le a s t f iv e d ay s b e fo re th is c o n fe ren c e , c o u n se l m u s t a ls o h ave c x c h a ttg c d l is ts o fe .x h ib its a n d w itn e s s e s , a nd h ave s u bm itte d to th e e ou il a b r ie f s ia iem cn i o f th e c a .s e to b e re a d to th e ju ry p a n e l a s re q u ire d b y C ha p te r T lii c c o f th e L o s .A ng e le s S u pe r io r C o u rt R u le s .

SANCTIONST he c o u r t w ill im p o se a p p ro p r ia te s a n c tio n s fo r th e fa ilu re o r re fu s a l to c om p ly w ith C ha p te r T h re e R u le s , o rd e rs m ade b y th e C o u rt, a nd t im e s ta n d a rd s o r d ea d lin e s e s tab lis he d b y th e C o u rt o r b y th e C h ap te r T h re e R u le s . S u ch s a n c tio n s m a y b e o n a p a r ly , o r if a p p ro p r ia te , o n c o u n se l fo r a p a rty .

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T h is is n o t a c om p le te d e lin e a tio n n f th e D iv is io n 7 o r C h ap te r T h ree R u le s , a nd a dh e re n c e o n ly to th e a b o ve p ro v is io n s is th e re fo re n o t a g ua ran te e a ga in s t th e im p o s it io n o f s a n c tio n s u nd e r T r ia l C o u rt D e la y R e du c tio n . C a re fu l re a d in g a n d c om p lia n c e w ith th e a c tu a l C h ap te r R u le s is im p e ra tiv e .

C la s s A c tio n sP u rs u a n t to L o ca l R u le 2 .3 , a ll c la ss a c tio n s s h a ll b e f i le d a t th e .S ta n le y M o sk C o u rth ou s e a n d a re ra nd om ly a s s ig n ed to a c om p le x ju d ge a t th e d es ig na te d c om p le x c o u r th ou s e . I f th e c a s e is fo u n d n o t lo b e a c la s s a c tio n it w ill b e re tu rn e d to a n In d e pe n d e n t C a le n d a r C o u rtro om fo r a ll p u rp o s e s .

*P ro v is io n a llv C om p le x C a se sC a se s f i le d a s p ro v is io n a lly c om p le x a re in itia lly a s s ig n ed to th e S u pe rv is in g J u d ge o f c om p le x l it ig a tio n fo r d e te rm in a tio n o f c om p le x s ta tu s . I f th e e a se is d e em ed to b e c om p le x w ith in th e m ea n in g o f C a lifo rn ia R u le s o f C o u rt 3 .4 00 e t s c q .. it w ill b e ra n d om ly a s s ig n ed to a c om p le x ju d g e a t th e d es ig na ted c om p le x c o u r th ou s e . I f th e c a s e is fo u n d n o t to b e c om p le x , it w ill b e re tu rn e d to a n In d e p e n de n t C a le nd a r C o u rtro om fo r a ll p u ip o s e s .TSRQPONMLKJIHGFEDCBA

N O T IC E O F C A S E A S S IG N M E N T - - U N L IM IT E D C IV IL C A S ELA C IV 19 0 (R e v 6 /1 8 ) LA S C A p p ro v e d 0 5 /0 6


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