Smart Communities NB

Research and Business Model Report

Peter Corbyn, P.Eng.

March 30, 2018

Progress at the speed of trust

1

CONTENTS

Executive Summary..................................................................................................................................... 3

1) Smart Cities and the Global Movement...............................................................................................5

a) Broad Definitions.............................................................................................................................. 5

b) Global Market.................................................................................................................................. 6

2) Smart Communities in Our Region......................................................................................................8

Baseline Information.............................................................................................................................. 10

Smart Community Journey.....................................................................................................................12

3) Smart Community Roadmap..............................................................................................................20

4) Economic Development and Private Sector Suppliers.......................................................................29

Appendix 1: Interview Notes......................................................................................................................34

2

EXECUTIVE SUMMARY

A smart community, or smart city, is a relatively new term that can generally be described as the effective integration of technology, data, built space and human systems to deliver a sustainable, prosperous and inclusive future for its citizens. Large global cities such as London, Toronto and Barcelona employ technologies like big data, artificial intelligence and the Internet of things (IoT) to help improve the efficiency of traffic flow, the power grid, water and wastewater distribution, and improve public safety.

This report and affiliated scope of work identifies tools to help smaller municipalities, such as those in this province, leverage smart technologies to achieve the same goals while helping grow a smart community supply chain in New Brunswick.

From an economic development perspective, the growth potential in the smart communities sector is substantial. Several trade reports put the global value of the smart city sector at about $400B US with a projected growth to about $1.2T US by 2020 and $3T US by 2025/2026, a compound annual growth rate of about 20%. This sector cannot be ignored, in particular when targeting smaller municipalities, as we have in New Brunswick. For example, there are 2,950 municipalities in the United States with a population between 10,000 and 250,000 – that is a large market.

The Cities of New Brunswick Association, with the support of ACOA and the Regional Development Corporation completed a study between December 2017 and March 2018 to identify the needs of municipalities in the province. The study scope included surveying and interviewing community leaders from around the province in one-on-one sessions as well as four groups sessions. Elected officials, municipal staff, business leaders and community group leaders where asked what are the primary challenges they face today in their communities and brainstormed to identify potential solutions.

The top issues facing our communities and province according to the survey and interviews results are below. The scores represent the level of importance based on survey results, scored out of 10:

1. Economic development, 9.07/102. Population growth, 8.903. Helping our aging population, 8.734. Access to good quality Internet, especially in smaller communities, 8.495. Renewable energy and climate change, 8.496. Tourism, 8.447. Energy efficiency, 8.268. Transportation, 7.979. Access to local food, 7.72

There are no shortage of ideas or existing solutions to help communities improve their social, environmental and economic fabric, many of which reside in our own province. A one-day symposium was hosted by the association on March 28, 2018 in Fredericton; 125 people attended the event, including 20 private sector companies from within New Brunswick.

A common theme amongst municipalities is that smart communities need to be citizen-centric. To make an analogy, private companies do not exist for themselves, they exist to provide value to customers.

3

Municipalities exist to provide a strong social, environmental and economic foundation for their citizens. Smart communities provide value to their citizens, businesses and visitors by improving:

The connection between people and organizations The environment Livability and wellness for all ages Food security Public safety The local economy

Becoming a smart community doesn’t happen overnight. Much like committing to purchasing a product or service, buyers go through a process that includes:

Becoming aware of the product or service Becoming interested in the product or service Considering purchase of the product or service Expressing intent Evaluating the product or service, and Purchasing the product or service.

This research project started the awareness and interest process steps with several municipalities. Some have moved to purchasing products and services, such as energy and transportation solutions. Ongoing outreach will be needed in order to continue the journey for several communities in the province and beyond.

Municipalities will need a framework to become a smart community. Where does the journey start and when does it end (never)? Being a smart community means continuously improving social, economic and environmental value for its citizens. Based on the need to improve, and provide a common framework, this report includes a draft assessment tool that will define, guide, and quantify a municipality’s smart journey. This tool will require further assessment via consultation with municipalities.

It is important to note that 100% of survey respondents support their community’s smart. The Province of New Brunswick and its communities face several challenges such as rising debt, an aging population and a stagnant economy. Smart communities can play a role in addressing these challenges for the benefit of our communities and economy, as well as positioning our province as the hub of the smart community movement – if we don’t do it, someone else will, somewhere else.

4

1) SMART CITIES AND THE GLOBAL MOVEMENT

There are various smart city definitions available from a several sources, such as standards organizations and private multinational companies, such as IBM an Cisco. Some examples are below:

A) BROAD DEFINITIONS1

The UK Department for Business, Innovation and Skills (BIS) considers smart cities a process rather than a static outcome, in which increased citizen engagement, hard infrastructure, social capital and digital technologies make cities more liveable, resilient and better able to respond to challenges.

The British Standards Institute (BSI) defines the term as “the effective integration of physical, digital and human systems in the built environment to deliver sustainable, prosperous and inclusive future for its citizens”.

Data-driven definitions

IBM defines a smart city as “one that makes optimal use of all the interconnected information available today to better understand and control its operations and optimize the use of limited resources”.

Cisco defines smart cities as those who adopt “scalable solutions that take advantage of information and communications technology (ICT) to increase efficiencies, reduce costs, and enhance quality of life”.

Citizen-focused definitions

UK citizens tend to consider a smart city as clean, friendly and has good transport connections. Other words they associate with smart cities (although less frequently) include “technology”, “connected”, “internet” and “modern”.

According to the Manchester Digital Development agency, “a ‘smart city’ means ‘smart citizens’ – where citizens have all the information they need to make informed choices about their lifestyle, work and travel options”.

A common thread amongst these definitions is a focus on improving the quality of life for citizens using technology such as cloud computing, artificial intelligence, apps, etc. This theme is echoed by the scope of focuses encourage by Industry Canada in their Smart City Challenge. The six key themes outlined for the Challenge are2:

1 http://www.centreforcities.org/reader/smart-cities/what-is-a-smart-city/1-smart-cities-definitions/2 https://impact.canada.ca/en/challenges/smart-cities

5

Feel safe and secure The neighbourhood in our community with the highest crime rate will become safer than the national

average.

Earn a good living After years of decline, our community will transform a former industrial neighbourhood into one of the

top locations in Canada for economic growth.

Move around my community Our community will ensure that every senior who is able to live independently at home is empowered

to do so.

Enjoy a healthy environment Our community will implement preventative measures to reduce flood damage risk by 40 percent and

provide every resident of at-risk areas with access to these measures.

Be empowered and included in society Our community will ensure that every person without a home has access to nightly shelter and will

connect 100 percent of vulnerable residents with the services, activities and programs that are known to reduce the risk of homelessness.

Live an active and healthy life Our community will become 50 percent more active and healthy and achieve a measurable decrease

in chronic disease.

With the above background in mind, and the fact that New Brunswick consists of several small cities, towns and villages, the author has developed the following definition for smart communities:

Smart communities use technology and data wisely toEnhance their social, environmental and economic fabric.

B) GLOBAL MARKET

Several studies indicate that the global market for smart city products and services will grow dramatically over the next decade. Excerpts from some of those reports include:

“The global smart cities market size is projected to grow from USD 424.68 Billion in 2017 to USD 1,201.69 Billion by 2022, at a Compound Annual Growth Rate (CAGR) of 23.1%. The base year considered for the study is 2016, and the market size is forecast from 2017 to 2022. Across regions, the smart cities market has been segmented into 4 major focus areas: transportation, utilities, buildings, and smart citizen services. Rapid Connectivity, fast telecommunication provision, growing population, and hyper-urbanization are the major driving factors for the smart cities market. Many Cities around the world are rapidly adopting smart solutions in their various sectors, such as transportation, utilities, buildings, and citizen services to attain better standards of living, economic stability, optimal utilization of energy, and advanced environmental protection depending on technologies including IoT, sensors, mobile and cloud.”3

3 Source: https://www.marketsandmarkets.com/Market-Reports/smart-cities-market-542.html

6

“The global smart cities market size is anticipated to reach USD 2.57 trillion by 2025, according to a new report by Grand View Research, Inc., registering a strong CAGR of 18.4% during the forecast period. Rising demand for smart city solutions is anticipated to be driven by factors such as growing urban population, need to better manage limited natural resources, and increasing focus on environmental sustainability.

Smart cities encapsulate an overwhelming number of different domains and application areas enhanced with technological advancements and their effective use in providing services to people. Be it a major tourism hub or a small community striving to become sustainable, smart city solutions have found their way in diverse areas of urban living. Rapid urbanization, obsolete infrastructure, adoption of new technologies, and need for improved quality of life are also driving industry growth.  

The market addresses a diverse set of requirements, such as efficient mobility, smart and enhanced buildings and homes, optimum energy utilization, and better administrative services. Soaring adoption of novel technologies that complement management of cities of the future is a major catalyst in industry growth. The industry also stands to benefit from initiatives taken by national and regional governments, residents, and local businesses to implement projects and tend toward problems plaguing their cities.

The market encompasses myriad sectors such as healthcare, transport, water, assisted living, security, and energy and their implementation varies from city to city due to technological penetration in the region. High amount of initial financial investments, need for consolidation of different departments and sectors, and lack of a systemic approach may threaten industry growth. Nevertheless, the market is anticipated to grow at a rapid rate in the coming years, driven by the industries’ renewed interest, availability of technology, and all-inclusive participation of industry stakeholders.”4

“According to the latest report published by Persistence Market Research - "Smart Cities Market: Global Industry Analysis and Forecast 2016-2026," the US$ 622 Bn smart cities market is anticipated to surpass US$ 1 Tn in 2019 and take a leap to US$ 3.48 Tn by 2026 end. Over a 10-year assessment period 2016-2026, the market will showcase staggering growth at a CAGR of 18.8%.”5

From an economic grow perspective, the author recommends that the businesses currently in Atlantic Canada in the smart community sector focus on developing relationships and sales channels with similar sized municipalities in North America as we generally have similar issues around transportation, community communications and tourism attraction. For example, we should not focus on Montreal, Toronto and Vancouver, but Brandon, Kelowna and Augusta, Maine.

This is the distribution of municipalities in Canada and the United States:

Canada United States

4 Source: https://www.grandviewresearch.com/press-release/global-smart-cities-market

5 Source: https://www.prnewswire.com/news-releases/global-smart-cities-market-to-reach-us-3482-trillion-by-2026-apej-to-outpace-north-america-609626355.html

7

200,000 – 300,000 7 100,000 – 249,999 22050,000 – 200,000 46 50,000 – 99,999 452

25,000 – 49,999 72610,000 – 24,999 1,555Under 10,000 16,470

2) SMART COMMUNITIES IN OUR REGION

The following points are obtained from the Survey completed between November 2017 and February 2018. These points summarize the state of the need for smart communities in our region:

General high-level observations and conclusions:

There is 100% interest in municipalities pursuing being ‘smart communities’ Major issues that resonated quite frequently include in conversation and ranked highly in survey

responses:o Economic development, 9.07/10o Population growth, 8.9o Helping our aging population, 8.73o Access to good quality Internet access, especially in smaller towns and rural areas, 8.49o Energy, 8.49o Tourism, 8.44o Energy efficiency, 8.26o Transportation, 7.97o Local food, 7.72

The author met with 205 people over the course of the study, about half in one-one-one interviews and half on four group meeting of about 25 people per meeting. Some comments / quotes that really stuck with the author and are validated by other comments from the study:

We need to do a better job of promoting where we can buy local food and beverages (not an easy task), but every 1% we don’t import equals about $28M in domestic food consumption increase

o We need to improve the connection between local food producers and municipalitieso there is a lot of hunger in NBo There are a lot of empty trucks on the roado We need to improve access to healthy food, especially for childreno We need to enable local food entrepreneurso How can we create food hubs?

This (smart communities) fits in well with RSC mandates Big challenge – getting municipal water and wastewater employees accredited We need to improve access to lifelong learning – library network can play a key role We need to develop person-centred design – like e-charts, foodbank app, etc. How can we get more volunteers out to participate in community events? Be good to have an app that tells us when the snow plow is coming Need to improve communication around warming centres How can big data help poverty issues?

8

What’s your brand as a community and how can technology support that? People won’t come here just because we are ‘smart’, but smart will help promote and enhance the experience

There are a few ideas around the province re smart developments Rural transportation needs to improve – numerous comments, especially for economic development, Smart seniors’ homes are much needed Fascinating question and thought provoking – how can we use data to hyper-localize public policy? We need to improve buy local strategies and action – see private sector led

http://fortheloveofnewbrunswick.ca/ Augmented reality for tourism gets quite a few nods Dieppe Participatory Budgeting process – empowering citizens to create and vote on capital projects

– fantastic concept – working with UC Berkeley – great partner, willing to work with UNB, UdeM, etc. – great brand for NB

Organizations like CivicTech can play a major role Housing models – although ranked lower by general survey responses, ranks high amongst elected

officials “Solutions have to come from within” “How can we bring technology here that used to be large scale but can be done at a smaller scale

now” MyCommunity app – virtually every community would like to have an app like this – great opportunity

and value to citizens and business growth! WIFI in public places – needed We should organize a province-wide hackathon! How can we ‘normalize’ municipal open data so we can collectively scale solutions? Association sponsored hackathons as well We are Maritimers – we are well connected with each other, good people and a perfect living lab for

all things smart – we can get things done! Coopetition between municipalities is good So much we can do to improve staycation and tourism awareness, i.e. scraping local Facebook

calendar event postings New Brunswick is more than just about a job, its about a lifestyle Dieppe Centre for Research and Innovation – recently retired professionals volunteering their

services for local businesses – brilliant! How can we use smart technology to not have to widen roads and highways – major savings!

From surveys:

100% of respondents would support their smart community journey

Comments:

1. We are a new municipality with very little assets. In the Spring of 2018 we will begin construction on a new community centre/municipal office, we would appreciate any help or guidance incorporating "smart" into our community.

2. Residents of this LSD are very ignorant of local government and the process by which their local services are managed and delivered. There would need to be a lot of education to lower the level of apathy.

3. We are rural area with aging & low-income area & majority of young people move away to find work.

9

4. Smart City leading to smart communities has to be the fundamental strategic initiative.....this is our next "Start Up Capital" like story

5. A Smart City Challenge application would be great, the bigger issue is that there are lots of issues like this, where time and resources are required to complete a task. There are not a lot of these resources to dedicate to this while staff are at the maximum capacity simply to complete there own job and projects.

6. I would only support the journey and application process if staff could be identified to assist/carry out the process. Most if not all departments are tasked with a high workload as it is.

7. Overall. I think there is a tonne of ideas out there that come as real alternatives that are accomplishable in New Brunswick to move us into the limelight of experimentation and taking risks in search of breakthroughs. Many of these ideas exist outside the currently accepted paradigms but have a growing body of research suggesting their effectiveness.

8. I am very interested to see the results of this survey. Roadmap for Smart Communities

BASELINE INFORMATION

The Cities of New Brunswick Association hosted a one-day symposium on March 28, 2018 in Fredericton. The event was attended by about 120 people from several municipalities, vendors and government officials. Speaker presentations are located at https://bit.ly/2HIRaSB.

Key lessons learned from this event are:

There is no specific or defined starting point for a community’s smart journey. All communities are differ by size, culture, issues, resources and range of engaged citizens.

That said, all communities do share a common desire to improve the quality of life for their citizens and reduce their environmental impact.

Smart can mean many things to many people, the foundation is the use of ICT, but the applications can vary substantially, from:

o Improving the democratic process to determine where capital resources are expended as demonstrated by Luc Richard of Dieppe, New Brunswick

o Focusing on technology to address several issues such as energy, seniors living and internet access, as demonstrated by Aidan O’Riordan of Cork, Ireland

o Using quality Internet access as a foundation for social and economic development as presented by Barb Scully of Parkland County, Alberta

o Using software to engage citizens in the urban planning process as demonstrated by Jake Arsenault of Black Arcs, and

o Focusing on becoming a smart city living lab in partnership with a private sector business as presented by Valerie Kelly of Fredericton, New Brunswick.

10

Figure 1: Smart Communities Symposium, March 28, 2018, Fredericton Inn, Fredericton

That said, it is important to recognize that communities do not have to be large or wait for substantial investments to begin their smart journey. Although the Industry Canada Smart City Challenge is a great starting point for encouraging the beginning of the journey, there will only be four winners announced in 2019 – what about the other hundreds of municipalities that submitted applications? Their journeys should be able to begin without waiting for $5M, $10M or $50M.

Based on the findings from this research project, the author recommends the following process for helping communities begin their smart journey and leveraging the process of helping communities start their journey into substantial economic growth for New Brunswick and Atlantic Canada based businesses.

11

SMART COMMUNITY JOURNEY

Municipalities will begin their smart journey from different starting points and will want to focus on different aspects of progress depending on their current situation. Some may need to focus on transportation solutions for residents for economic reasons, some will want to be green and some will want to address immediate concerns such as population growth, or some may look at all three at the same time. some communities may be looking for quick wins to establish a simple and relatively inexpensive starting point for their smart journey.

Figure 2 illustrates the primary subject matters that communities are interested in pursuing based on the findings of this research. Communities do not need to pursue each element at the same time, also, some of them may not be concerns initially. These topics will give communities a means to focus on what they would like to address when they begin the journey.

Figure 2: Smart is citizen-centric

Figure 3 illustrates the six-step process that communities should engage to begin their smart journey. This process is based on the findings of this research, both going through the process with municipalities as well as observing the process by municipalities who have begun the journey.

12

Figure 3: Becoming a Smart Community Process: Mirrors a typical sales funnel

Step 1: Awareness

Communities members including municipal staff, elected officials, business leaders, non-profit leaders and the public all have different perceptions of a smart city. General perceptions and ideas can range from:

“They are only applicable to large cities like Toronto, New York and Tokyo” “They are very expensive to implement” “We don’t have parking issues and crime here, so why should we be a smart city” “Google, Cisco, IBM and Siemens aren’t going to enter into contracts with us, we are too small”

These misconceptions can be addressed in the first awareness session with municipal leaders at municipal association meetings and conferences with feedback such as:

“Cities the size of Fredericton are leading the way” “Solutions can be piloted at small scale at affordable increments” “Virtually every municipality has transportation issues” “There are several small Atlantic Canadian based companies in the smart community sector now,

and organizations like CivicTech can actually develop smart solutions for free!”

13

As time progresses, municipal leaders will become more aware of smart opportunities. The opportunity for Atlantic Canada is to lead the way with respect to educating municipalities, not just in our region, but also working with other municipal associations across North America to position our private and public organizations as leaders in the space.

Figure 4: Saint John, New Brunswick Smart City Challenge Awareness Session

14

In the field

Awareness was raised with Cities of New Brunswick Association board members at a meeting in the Fall of 2017 as well as email information sent by the association later in the fall. In all, people from 27 municipalities from around the province participated in the awareness process.

Figure 5: Cambridge-Narrows Smart Community Awareness Session

Step 2: Interest

Once a community has decided it wants to start or enhance its smart journey, it will need to educate and engage citizens to determine the initial focuses, quick wins and long-term vision.

Municipalities will provide a workshop for community leaders, such as municipal staff and elected officials, local business leaders, non-profit community groups and members of the public. This workshop educates the audience about smart ideas, then facilitates conversation around identifying issues in their community and general ideas on how to implement solutions, not necessarily specific solutions, just ideas for now.

15

In the field

Workshops were hosted in Saint Andrews, Cambridge-Narrows, Saint John, Bathurst and RSC South East during the research project period. Participants from all workshops have, in one form or another, moved towards the next process step, consideration.

Step 3: Consideration

When some people in communities are interested in starting the journey, they will express interest or consideration for exploring specific solutions. These specific solutions have not been presented in detail yet, just a big picture introduction. At this step, solutions specific to the need are introduced and discussed.

Step 4: Intent

Once a community has considered various solutions to an issue, they will express intent, either through a tender or less formally, such as the process that occurs at CivicTech in Fredericton, where local community groups present their issues to a collective of a community of volunteer problem solvers. A community group will share a challenge and be presented with possible solutions by the group.

Step 5: Evaluation

Like any purchasing process, buyers will evaluate their options prior to commitment. This is no different for communities, whether the product or service ranges from software-as-a-service to share community calendars to renewable energy system.

16

In the field

As of the date of this report, individuals from several communities have followed up to learn more about solutions, such as community communications, energy-related opportunities and tourism. Another example is Civictech in Fredericton – to date, three community groups have presented problems for local community members to address and solve.

In the field

In the summer of 2017, the City of Fredericton release a Digital Fredericton tender, seeking both an upgraded operational system for the municipality itself, but also a desire to learn more about other potential smart solutions from the vendor community. As of the writing of this report, the City announced that it has engaged with Deloitte to rollout their Digital Fredericton initiative.

In the field

The role Fredericton CivicTech is to provide an initial evaluation of solutions for the community groups that present their challenges. For example, the group evaluated several options prior to recommending a software for the www.connectedredericton.ca site and the River Watch Application. The final products are illustrated below in Figures 4, 5, and 6.

Figure 6: Fredericton Civictech Workshop

17

Figure 7: www.connectfredericton.ca

Figure 8: Saint John River Watch Application

Step 6: Purchase

Once a community has become more aware of smart community solutions, expressed interest, considered their options, expressed intent, evaluated solutions, they will now purchase the product or service. Keep in mind that the value of the investment will vary considerably, as it may range from a free software-as-a-service like River Watch above, or it could be a multi-million deal for a renewable energy based microgrid.

18

And it all starts all over again…one purchase of a smart system does not make a smart city complete. Once this process has begun, it should forever evolve through a continuous improvement model, as well as expanding the reach of value of smart tools within municipal operations, local businesses, non-profits and citizens.

19

In the field

Several New Brunswick based municipalities have purchased smart solutions as of the writing of this report. For example, the City of Fredericton has engaged with Hot Spot Parking and ReadyPass for transportation solutions, the City of Edmundston is developing a ‘where is the snow plow’ application in-house and the City of Bathurst recently rolled out a transparent metrics platform in partnership with a third party vendor.

3) SMART COMMUNITY ROADMAP

The journey of becoming a smart community will vary by municipality, based on several drivers such as the community size, priorities, financial situation and level of citizen engagement. That said, there are certainly common themes throughout all municipalities, such as the desire to improve economic opportunities, the local environment and connecting citizens and visitors.

Table 1 below summarizes themes by subject matter and the level of interest in those areas by municipality in New Brunswick based on this research project. For example, people in Moncton mentioned 15 of the 18 areas of interest, Fredericton, Edmundston, Saint Andrews and Cambridge-Narrows 12 times, etc.

Table 1: Summary of priorities by community

The question then is how does a municipality become a ‘smart community’?

Third party certifications can be used, but there is no standard for smaller municipalities. For example, the Bloomberg ‘What Works Cities Standard’ creates a strong foundation for the effective use of data and evidence6. This standard focuses on an array of open data, project management and purchasing policies and is only applicable to municipalities over 30,000 population.

A complementary approach has been developed by a collaboration of universities and international organizations called Circles of Sustainability7:

6 Source: https://www.bbhub.io/dotorg/sites/8/2017/03/WWC-Certification-Criteria.pdf 7 Source: http://www.circlesofsustainability.org/about/about-our-approach/

20

Circles of Sustainability provides a way of achieving sustainability and resilience that combines qualitative with quantitative indicators. It sets up a conceptual and technology-supported framework with guiding tools for investigating problems faced by communities. The aim is to do so in such a way as to be flexibly applicable across the very different contexts of a city, community, or organization. Accordingly, the approach is particularly sensitive to the need for negotiation from the local level to the global.

All of this challenges most of the existing approaches to sustainability, including the dominant Triple Bottom Line approach. Existing approaches are problematic to the extent that they treats economics as a domain outside of social life, and characterize ecology as either an externality or a contextual resource. Accordingly, there are many terms that are used only with extreme care in the Circles of Social Life approach. ‘Externality’ is one of them. Others include ‘ecosystem system services’ and ‘social capital’.

Cities like Melbourne, Australia, New Delhi, India and Johannesburg, South Africa participate in this model. These are large cities with the capacity to focus on their triple bottom line. But how can we define a smart community in New Brunswick, or other small communities of similar size in North America, or globally?

A criteria rating system or assessment tool should reflect a community’s progress towards using technology to enhance their social, environmental and economic fabric. But the system should also be achievable given the resources a municipality has available for reaching appropriate key performance indicators (KPIs). In other words, being acknowledged as a smart community should be an efficient and doable process.

There are numerous programs in place in Canada to help municipalities achieve various aspects of progress, such as the Federation of Canadian Municipalities (FCM) Partners for Climate Protection Program (PCP) to address climate change8 and the World Health Organization Age Friendly Program9.

Many munipalities in New Brunswick and Canada are employing these programs now. What makes sense for a municipality is to leverage existing programs, where they exist, and to aggregate those efforts towards being recognized as a smart community. There is no sense in reinventing the wheel. For example, if a municipality is achieving its goal of reducing greenhouse gas emissions via the FCM PCP program through the use of smart technology, then that effort should be accepted as their contribution towards being a smart community with respect to addressing climate change.

Table 2 on the following pages summarizes the author’s first version of an assessment tool / structure that could be used to identify municipalities as smart communities. The table also addresses the potential economic development opportunities for suppliers who can help address each aspect of being a smart community. The categories are based on the feedback from this research as well as the reality of meeting the standard based a community’s size, i.e. smaller communities will not have the same resources as larger ones to achieve the same outcomes.

8 Source: https://fcm.ca/home/programs/partners-for-climate-protection.htm 9 Source: http://www.who.int/ageing/age-friendly-world/en/

21

Table 2 column descriptions:

Number: simply a number scheme

Population ranges: as stated above, smaller communities do not have the resources of larger communities, but should still be able to achieve ‘smart’ status. That said, it is recommended that smaller municipalities will not have to meet as many criteria as larger communities. For example, all community sizes should have to reduce GHG emissions, but smaller ones may elect to wait a few years to implement this key performance indicator (KPI). As written (which will likely change as this is version 1), smaller communities would be required to reach 10 KPIs, municipalities between 10,000 and 25,000 population would meet 14 KPIs and over 25,000, 18 KPIs.

Objective: required or elective KPIs that municipalities must meet in order to start and retain their smart community status.

Action example: examples of actions, in particular smart actions, that municipalities or groups within the community could implement towards meeting the KPI.

Government support: linkages for public funding towards the KPI.

Program support partners: linkages for community and/or third party support organizations such as QUEST and FCM for addressing energy and climate change.

Smart vendors examples: linkages to private companies that can provide solutions to address the KPI.

Data source: data is the cornerstone of smart development, data that is needed to build scalable solutions. This column provides an initial window into the data sources, but is not complete.

Value to citizens and municipality: as it states.

Requirement to keep designation: in order to retain smart community status, municipalities should improve performance year over year. Without a measurable of this sort, there will be no incentive to continue to improve or sustainable program.

Gold, silver, bronze:

Note that this table is a suggested first step. They key assessment tool and criteria should be that communities are encouraged, engaged and continuously improve year over year. This could be achieved by improving year over year as well as adding elective objectives.

22

Table 2: Proposed Version 1 Smart Community Scorecard

23

24

25

26

27

For example, by using this criteria, municipalities below 10,000 population would need to demonstrate progress in a minimum of ten objectives:

Energy:

Reducing public buildings kWh/m2 year over year – smart technologies to help achieve this objective could include real-time energy monitoring, smart lighting systems and smart controls.

Reducing total kWh per capita by working with public utilities to install smart communication and control devices in homes and buildings.

Environment:

Reducing greenhouse gas emissions per capita can be accomplished with smart technologies such as renewable energy, energy storage and innovative transportation solutions.

Connected Community:

Increasing attendance at community events such as concerts and cultural gatherings will help grow local economies by using applications such as community calendars to promote events to great audiences.

Transportation:

Reducing total kilometres driven by vehicles registered in the community by using smart technology to encourage more carpooling, public transportation use and active transportation modes such as riding bicycles and walking.

Public Safety:

Reducing the number of suicides per capita in the community by leveraging applications that can monitor high frequency locations for suicides, reduce social isolation and build up social assistance strategies.

Wellness:

Communities can leverage the existing Age-friendly process developed by the World Health Organization, something numerous municipalities in the province are already undertaking.

Food Security:

Reduce the number of people needing food bank services by using apps to encourage people to donate the right foods that will help improve clients’ health, as well as growing the number of community gardens where all demographics are welcome to participate.

Governance and Services:

Increase voter participation and engagement through the use of tools like the participatory budget process.

28

4) ECONOMIC DEVELOPMENT AND PRIVATE SECTOR SUPPLIERS

The project research regarding the level of interest of communities is summarized in Table 1 above. For example, people from Moncton mentioned the importance of 15 of the 18 items below and Cambridge-Narrows mentioned ten.

Note the most mentioned priorities are:

Knowing what is going on in the community Energy Tourism Economic development

This data helps determine the priorities for next steps.

Table 2 lists potential vendors for solutions listed in Table 1. The combination of these vendors and community needs can form the foundation for developing a domestic (Atlantic Canada) program platform to launch a regional smart community excellence initiative, as well as starting point for developing export markets for these vendors based on their experience in Atlantic Canada.

Table 2: Vendor Solutions Grid

29

Table 3 illustrates several project ideas that were raised during the research scope. Note that the list represents only ideas at this point in time.

Table 3: Project Ideas

Project Title Focus Benefit(s) Tab

Smart Homes for Seniors

A study that combines home renovations and secure smart home applications in several homes, coupled with secure health records to determine the overall financial benefit of helping elderly people live in their own homes longer.

Quantify the economic development benefits for contractors as well as tax payer savings from proactive health care.

1

Smart Model HomeA model home that travels around the province at conferences and home shows to demonstrate several technologies and renovations that can help older adults live at home longer.

Thousands of NB citizens educated about methods to help older adults live at home longer - health care savings.

2

Extreme Weather Events Health Impact

Determine the health care costs associated with extreme weather events using confidential health care records from NB-IRDT – what can be done to reduce costs in the future?

Determine methods to educate people on how to reduce physical and health risks. IP developed here and exported.

3

Community Knowledge Network

A community-by-community human resources inventory to help municipalities increase volunteer engagement, extreme weather events resiliency and employment opportunities.

Open opportunities for current and new citizens to become more engaged in their communities.

4

Local Food Distribution Study

A study to determine the potential impact of ‘uberizing’ local food distribution. I.e. instead of passengers being people in cities, the freight is local food distributed with NB – possibly lower transportation costs. Think Minto...

An exportable business model (the app) that could also help lower the cost of local food for NB citizens.

5

Asset Management Group Buying

A prototype group procurement database that several smaller communities use together to lower overall purchasing costs for items such as infrastructure, generators, vehicles, etc.

Lower purchasing costs for participating communities as well as potential to export the app.

6

NB PassportA tourism app that allows smaller tourism destinations to promote themselves within NB as well as managing receivables for their events / experiences.

Increased ‘staycation’ spending and potential to export the app.

7

30

Community Microgrid

Develop a pilot community microgrid in the province, leverage potential funding from various sources. Microgrid offers multiple revenue streams for owners, such as EV charging, possible data centres and cryptocurrency mining.

Demonstrate an export-ready business and engineering model as well as increased grid resiliency.

8

MicrotransitA demonstration model that helps increase transportation options for people in areas where typical public transit is not feasible.

Increased access to employment opportunities and social inclusion for passengers.

9

Water Cyber Vulnerability Test

A cyber vulnerability test administered by CyberNB to determine the risk of cyber-attacks on participating municipalities’ water and wastewater infrastructure.

Reduced risk of cyber-attacks as well as potential for a scalable business model.

10

Low Income Energy and Health Program

An extension of current energy efficiency programs for low income households, with the addition of studying the potential reduction of health care costs associated with the stress of meeting energy bill obligations.

Reduced energy costs for low income homes, potential reduction in health care costs and possible export service.

11

Drones for Public Safety

Unmanned aerial vehicles (UAVs) used for public safety in rural and urban areas around the province, such as fire-fighting and search and rescue.

Possible reduction of property and personal loss.

12

My Community App

An application that provides several streams of information to citizens by municipalities. App could have multiple vendors and the be the entry level relationship builder with participating municipalities for the collective business. Areas would include tourism, construction information, challenges, etc.

Improve communication between community and its citizens and visitors.

13

Built in NB Smart Municipalities

A program that helps NB communities finance the implementation of built in New Brunswick smart technologies such as ThermaRay, DoorAble, Hot Spot, Total Pave, SimpTek, etc. - a New Brunswick version of BCIP with a focus on smart technologies.

Reference clients for NB-based technology companies, improved value for municipalities.

14

Augmented Reality Time Travel

Imagine going down the Saint John River in a riverboat around Fredericton and looking at the land and people is it was 500 / 300 / 100 years ago using augmented reality (AR). I.e. www.timelooper.com

Enhance visitor experiences to New Brunswick as well as possible export app.

15

Emotionally Intelligent NB

A face-to-face and online training program to help NB employees and employers improve their overall emotional intelligence (EI). Links Yale, UNB and establishes an annual conference in Saint Andrews.

Improved organizational productivity, innovation, workplace civility and reduced health care costs.

16

31

Province-wide Hackathons

A series of two-day events across the province that links manufacturing companies with NB-based IT companies in the province to work together, create relationships and help drive advanced manufacturing domestically. Could do same for tourism as well.

Domestic development of advanced manufacturing solutions.

17

One Car Challenge – inherent in Do-One

An initiative down the road to help promote alternate transportation methods such as carpool, small town Uber, active transportation, etc. to replace need for two cars.

Reduced cost of living for New Brunswickers and reduced GHG emissions.

18

Hackathons

Many hackathons exist now in the province, this activity would coordinate them in the context of community challenges, but also through the business model, help provide a large list of sales leads for the winners out of the gate. See http://accesfranco2018.ca/en/ as an example.

Built-in economic development around smart communities.

19

Foodbank App

Conceptualized by a UNBSJ grad student from Iran, this would be the first app of its kind in the world. App would provide real-time data to donors informing them of what is needed at any given point in time, i.e. oranges and socks vs. KD and tomato soup – client dietary needs *i.e. diabetes) would be considered.

Improved health and comfort of food bank clients.

20

PITCHA comprehensive person-centered health care proposal put forward by UNB with $3.7M of leveraged funds to develop a system to help improve health care value while reducing costs.

Reduced health care costs and substantial export potential.

21

Association and Ambassador Program

The roll-out business model that helps build a network of community and subject matter experts in the field of smart communities.

Accelerated uptake and business development. 22

Eco-mapping

A method to help smaller businesses improve their environmental footprint, but also by using the data, local first responders, in particular, fire departments, have more data with which to respond safer, i.e. where are chemicals located?

Public safety, reduced overall environmental impact

23

Do-One ChallengeA monthly challenge between communities to encourage fitness, environmental action, giving, etc. Also acts as fundraiser for munipalities.

Accelerate building the overall brand and relationships with other jurisdictions.

24

Immigration profiles See presentation in Appendix F

Accelerate the inclusion of newcomers to Canada into local communities.

25

32

There are several New Brunswick based companies in the smart community’s sector to date. A basic list is illustrated below. Most of these companies participated in the March 28 symposium as exhibitors, each also provided a two-minute pitch. The pitch deck, and more company details are in Appendix E.

No. Company / Organization / Location1 Garago Software - Municipal management software - Dieppe, NB2 ReadyPass - Fredericton, NB3 eChart Healthcare - Moncton, NB4 Eh Eye - Saint John, NB5 Stash Energy - Fredericton, NB6 WENTech - Fredericton, NB7 ThermaRay - Fredericton, NB8 SimpTek - Fredericton, NB9 Biomass Solution Biomasse - Sainte-Quentin, NB10 PMC Energy - Moncton, NB11 Smart NBS Solutions - Fredericton, NB12 Build with Rise - Fredericton, NB13 SG2B - Fredericton, NB14 Nexgen Energy - Saint John, NB15 HIL Group - Charlo, NB16 Meo Electric - Montreal, QC17 MJM Solar - Traceyville, NB18 LED Roadway - Halifax, NS19 Hot Spot Parking - Fredericton, NB20 Townfolio - Saskatoon, SK21 MyHEAT - Calgary, AB22 Connectfredericton.ca - Fredericton, NB23 http://www.tourismfredericton.ca/en/events/calendar - Fredericton - example24 Soofa - Boston, MA, US25 AppCivist - UC Berkeley, California, US

33

APPENDIX 1: INTERVIEW NOTES

This is a summary of all meeting notes during the scope of the research project. Notes:

Numbers in brackets represent anonymous codes for interviewees Notes are essentially copied as per written in the author’s notebook

November 22, 2017 (1,2)

Food:o we have barriers to growing local food market such as our farmers always grow the same

cropso only about 40% of farmers have decent Internet accesso farming sector generally lacks sophistication, those who don’t supply large clients like

McCain, Sobey’s, etc.o we could and should do more value-added here like picklingo local food sources, i.e. farms are not easy to find, they are scattered everywhereo community Supported Boxes (CSA) can be a good thingo http://www2.gnb.ca/content/gnb/en/departments/10/buy-nb-initiative/content/

whatisthebuynewbrunswickinitiative.html - links to farmers’ markets in the province as well as other buy local initiatives

o NB imports about $2.6B of food per year – how can we replace imports with domestic food?o we need to do a better job of promoting where we can buy local food and beverages.

December 6, 2017 (3,4)

Tourism:o more of an information session, no real notes

December 7, 2017 (5)

Various topics around RSCs and municipal management:o this fits in well with RSC’s work with municipalitieso RSC members are looking at group procuremento water, sewer and water quality are big issueso managing all aspects of a small municipality with 2-3 staff is very challenging, RSC can helpo group buying example – generators – why not all in a region buy the same kind so they can

share parts, training, etc.o how can RSC help smaller communities, re asset management, engineering, purchasing,

etc.?o big challenge - getting staff accredited re water and wastewater systemso how can RSC help communities re flood risk management, mapping, etc.?

December 8, 2017 (6)

www.soofa.co :

34

o www.soofa.co manufacturers and distributes interactive street signs and Internet enabled, solar powered cell phone charging park benches

o smart bencheso located in Bostono benches can monitor traffic with 50 to 60 m radius

December 7, 2017 (7)

www.townfolio.co :o develop a website that provides economic development data for potential investors,

Fredericton example located at https://townfolio.co/nb/fredericton/overviewo they ‘scrape’ open data from sources like Stats Canada to provide datao revenue model based on municipalities adding their own specific data

December 8, 2017 (8)

Food:o we need to connect producers with municipalitieso we need to improve accessibility to affordable foodo local food has the highest multiplier for local economy (3:1), according to Local Prosperity

Instituteo NB only produces 8% of what we consume!o there is a lot of hunger in NB and a lot of danger in cheap foodo average NB farmer is 56 years oldo we could consume more NB-based aquaculture productso what if we incentivized local food as it reduces greenhouse gas emissions in transit, i.e. like

incentivizing light bulbs and mini-splits?

December 8, 2017 (9)

Cyber securityo https://www.uscyberpatriot.org/ - national youth cyber education programo Blue Spurs working on school prototypeso a potential pilot project – vulnerability test for municipal water and wastewater systems – a

good example of value of cyber security for municipalities

December 12, 2017 (10,11)

Food:o there are a lot of empty trucks on the road, we should develop a peer-to-peer logistics system

for local foodo we need to enable food entrepreneurs, especially recent immigrants, provide access to class

5 kitchenso this could start with a food asset mapo how can we create a food hub model and the ‘Uberizing’ of local food distribution?o how do we reduce food deserts?

December 14, 2017 (12)

35

FCM:o Introduced the project scope to FCM in the context of potential scaling to other jurisdictions

and funding model in the futureo FCM is interested in seeing how the process unfolds

December 19, 2017 (13)

WA Action – range of community focuses:o we need to improve local transportation models – other agencies are working on it, but big

picture, needs to be improvedo we need to improve access to lifelong learning (note – building network of teachers and

learners, and volunteer base)o need to improve access to healthy food, especially for childreno draft-proofing program by EOS is a good thing – help lower income people reduce energy

costso a lot of community groups build good one-on-one relationships with lower income clients, but

lack access to good data to improve serviceso how can we collectively improve services to lower income – we should take one step at a

time approach – don’t overcomplicate it, perhaps the foodbank app as a first stepo there are some community-based volunteer programs for transportation that pays $0.35/km –

how can this improve?o there are a lot of layered complexities, but the question is how do we start helping with small

simple things and work our way up?o pathways out of poverty are different for everyone yet we treat them the same – how can data

help?o we need to develop human centred design – link to e-chart-health, foodbank app, etc.o great quote: progress at the speed of trust

December 21, 2017 (14)

UNB graduate student developing a smart pressure pad to help reduce people falling:o Check out http://www.cbc.ca/news/canada/new-brunswick/falling-seniors-study-unb-masters-

1.4443381 for more detailso This type of technology is being developed in New Brunswick – we should do all we can to

encourage and enhance local development and commercialization

January 3, 2018 (15)

Hanwell:o carpooling would be great to help reduce traffic on Hanwell Roado how can we get more volunteers out to participate in community events?o it would be great to have a community garden and other community focused activities

January 10, 2018 (16)

RSC 11o be good to have an app that tells us when the snow plow is comingo be good to have education by seniors for seniors – connecting peopleo we need to improve communication, etc. around warming centres

36

o can big data help us reduce traffic accidents? I.e. snow clearing / pavement conditions, etc.?o how can big data help improve poverty issues?

January 16, 2018 (17)

Municipal management:o one big issue – how do we prioritize solutions?o how do we articulate what the problem is?o we need competency and process to solve the problemso how do we coalesce a community around problems and solutions (AppCivist?)o how do we build solutions that have benefits for municipalities, academia, citizens, private

sector and non-profits?o “what’s your brand” as a community and how can technology support that? people won’t

come here just because we are ‘smart’, but smart will help promote and enhance the experience

o brand will include things like arts, culture, sports, attractions, etc.o what is the business case for each solution?o we need more data and ways to engage citizenso like to encourage open data challenges

January 16, 2018 (18)

The Ville:o would love to see The Ville 2.0 in the abandoned building behind Marysville Placeo apartments plus brew pub and marketo it could be a smart building – energy, senior’s living, transportation, etc.

January 16, 2018 (19)

Climate change:o we need to improve the way we respond to and adapt to major climate eventso we can use big health data to help identify and improve the way we manage the physical and

emotional health of people who experience these major eventso improvements would help us be more prepared, reduce health care costs – this methodology

would be scalable from an economic development perspectiveo A proposal is ready to go…

January 18, 2018 (20)

Social inclusion:o we need to do some asset mapping of our communities – human assets (note – how do we

‘citizen science this’? How do we build this up over time? o local food – how do we get more to market? A 1% improvement would equal about $30M to

the NB economy!o rural transportation systems need to improveo to summarize: we need to focus on transportation, food security, housing and energy

efficiency

January 19, 2018 (21)

37

Regional Service Commission:o how can we help municipalities make policy decisions?o how can we help improve regional tourism (NB Passport) – what are the assets in each

region? Trails, Bay of Fundy, etc.o pull data from Facebook and Trip Advisor – hmm!o starting to look at ecosystem as assets – see Gibson, BCo how can RSCs better serve their municipalities?o how can we improve waste collection? Uber of waste collection?

January 22, 2018 (22)

Pond-Deshpande Centre :o some of the big picture issues we need to address – population growth / immigration / youth

retention, healthy aging, generational poverty (education, graduation rate, etc.)o let’s get the business and start-up community working on these – build on existing networks,

just connect those, i.e. Civictech, etc.o we are here to help

January 23, 2018 (23)

http://echarthealthcare.com :o “eChart Healthcare is creating connected care through an innovative digital patient charting

system that joins families and facilities together. We help long term care homes simplify the charting process and manage facilities and staff remotely, so they can provide more focused care to their residents. eChart Health care supports the right of families to be an informed part of the care team.

January 23, 2018 (24)

https://www.sjtl.ca :o Saint John Tool House is a start-up focused in sharing tools in the community and a few other

‘do the right thing’ activities, such as potentially DIY classes and employment connections.o Prime ‘sharing’ economy model ala Uber and AirBnB!

January 25, 2018 (25)

Variety of topics:o smart seniors’ homes are much neededo we should be doing more with biomass to generate energy in this provinceo we need to do more group buying in general to lower costs – general

January 25, 2018 (26, 27)

Variety of topics:o we would be best served to work on one issue at a time, or at least work on manageable

chunks

38

o how can we combine data and storytelling to really help improve and enhance our collective ethical footprint?

o how can use data to hyper-localize public policy? A great question!

January 25, 2018 (28)

Variety of topics:o we need more local foodo we need to develop a better procurement strategy, i.e. buy local o we need to improve and help local tourism, such as using apps to book experiences and

augmented reality – show the living history and future of a location

January 25, 2018 (29)

Ignite Fredericton:o aging population is an opportunityo health care is an opportunityo all of NB should be a petri disho we should be the digital product development zoneo how can we build value in secondary markets like micro-brewery – hopso we need to take a leadership roleo we must stop the race to mediocrityo we need to work around hubs of excellence and experience and build our strengths back up,

i.e. manufacturingo how can we build regional strategies?

January 25, 2018 (30)

City of Dieppe:o they have a minibus on-demand transit model – tendered to a private company, rider calls

one hour ahead of pick-up, model could improveo group buying is a good thing

January 29, 2018 (31-40)

Group meeting with several municipal representatives from RSC NB Southeast, focus on municipal operations:

o how can we start implementing cost effective work order systems? How can RSC help?o concerns about open source data being to ‘open’ and secure, i.e. asset management – we

don’t want everyone knowing every detail about every fire hydranto concerns about asset management process – how do we do it as cost effectively as

possible?

January 30, 2018 (41)

Various topics:

39

o We need to further promote the Saint John Rivero Organizations like GFSI and CivicTech can play a really strong role in Fredericton

January 30, 2018 (42)

Various topics:o we really need to address seniors housing – lot of income gap issueso challenge with mixed housing – seniors don’t want pot plants in their buildingso we need to build a sense of inclusion and community (this topic has been discussed quite a

few times)o we should map our human capital – we have a lot of underutilized human capital in the

province – another common themeo let’s start connecting people in local areas around things like emergencies, HR, etc.o what about ‘Meetups’ for seniors? They don’t necessarily have to use the technology, just a

simple interface

January 31, 2018 (43)

Municipal management:o what if Meals on Wheels did upscale version like Blue Apron?o a municipal app would be great, include things like where construction projects are

happening, when is snow plow coming, what is going on in towno How can we make towns and cities more livable? I.e. bike trails, etc.

January 31, 2018 (44 and 45)

Elected officials:o we need to look at housing models like Norway that encourage multigenerational living in the

same buildingso how can creative PPPs work for the city?o experience with http://www.pbworks.com/ for neighbourhood collaboration o how can we use simple tools to bring people together like knitting clubs – a very common

theme from several people?o ‘who owns the data’ – we must be careful about what data is open and accessible by whomo duty of care is needed when considering smart projects

February 1, 2018 (46 and 47)

Entrepreneurs:o great to use augmented reality re tourism – mentioned a few timeso DoorAble – coming to a building near you soon!o how do we start things on a small scale?

February 5, 2018 (48)

Past president of a Chamber of Commerce:o local economy now challenged in getting skilled labouro let’s look at an advanced manufacturing strategy

40

o prime location for trainingo immigration is a real challenge – not making any progresso something needs to happen in this town

February 5, 2018 (49)

Senior community member:o we need to bring robotics into our local economyo how can we bring technologies here that used to be large scale but can be done at a smaller

scale now? Good question.o “solutions have to come from within”

February 6, 2018 (50)

Local business manager, chamber member:o we must look at advanced manufacturing and roboticso how can we retain our youth here? Need opportunities, things like http://www.mypie.ca/new-

page/ helps – “A business and social networking organization for young professionals and entrepreneurs in the Miramichi Region that connects, engages, and supports our members.”

February 6, 2018 (51)

Volunteer Coordinator:o block parties need to meet bulletin boards – i.e. using technology to connect people around

common interestso we need a community centre like The Ville – what about a larger conversation to make that

happen across the province – think big! Even in smaller towns.o be great to have a tool that helps keep track of volunteer hourso we are one of the leading communities in Canada when it comes to number of volunteer

hours per year!o let’s build up our food truck festival!

February 6, 2018 (52)

Municipal Recreation Coordinator:o biggest challenge is getting people out – speaks to local engagement – an app for that?

Common theme – typically use Facebook, but how can we improve?o October – annual NB Wellness week – leverage for a community challenge via an app! My

Community app.o need better WIFI access in public placeso let’s attract more baby boomers to our town / province

February 7, 2018 (53)

UNBSJ Graduate Student in Urban Planning:o concept for food bank app – linking the proper food donations to clients and provides real-

time data for food bankso we also need an app of website that helps immigrants or would-be immigrants better

understand and appreciate NBo quality of life is better here than Vancouver – people need to know this

41

February 7, 2018 (54)

Municipal Digital Manager:o My Community app can have so many benefits – should allow for multiple vendors and

partnerso community should be a living lab

February 7, 2018 (55)

Chamber of Commerce President:o how can we ‘uberize’ taxis to improve overall service in the city?o CivicTech – a great ideao what if NB had a Build in NB program, like BCIP?

February 8, 2018 (56)

Municipal Communications:o community has a high level of engagemento community has several attractionso strong local economy, that said, employees are needed for several businesses in towno municipality is working on a community app with a potential vendor from Quebeco interested in water system vulnerability test, improving resiliency and community knowledge

network

February 8, 2018 (57)

Municipal GIS Manager:o city is always looking to see how technology an help with operationso working on ability to let citizens know where snow plows are located, road conditionso using http://totalpave.com/o parking is an issue in the city, no parking meterso city centre needs a strong development plano interested in smart lamp posts and energy efficiencyo anything we can do to advance is a good thingo we need a better regional mobility systemo how can municipalities work together to improve and lower costs of municipal operating

systems like ERP, GIS, etc.?

February 8, 2018 (58)

Municipal IT Director:o would like to see more and better WIFI in the city coreo likes idea of a My Community app, including municipality and citizens choose what sub-apps

to useo WIFI in town should be a given, especially for visitors

February 8, 2018 (59)

VP Manufacturing company and Chamber of Commerce member:

42

o making progress has a lot to do with perspective, for example, rock climbing – look up and see what the next step is, but people tend to look down and backward

o we must be more optimistic about our futureo how do we grow community arts and culture and attract people? NB Passporto what is our community experience / brand? How do all communities do this?o people need to have a sense of ownership – arena exampleo IoT is changing the rules of the game – a good thingo PROVINCE-WIDE HACKATHON!!!o big fan of local food distribution model

February 9, 2018 (60 and 61)

City Councillor and Economic Development:o city has great leadership – dynamico need to sort out a parking strategyo creative strategies to attract small businesses to downtown core – incentives on rent for

example

February 9, 2018 (62)

Chamber of Commerce member:o we need to figure out how to help youth stay here if they want too lots of jobs available in the region, transportation to the employment opportunities is a

challengeo good to see the university and college working togethero city is not big enough for a bus, but we need something more than we have nowo how can we better retain foreign students when they come here to study?o where can we get staff for retirement homes? Hard to find

February 9, 2018 (63)

Municipal Economic Development;o city is quite proactive with respect to public safety and emergency planningo downtown incentives include renovating facades, helps raise assessments, helping pay first

month rent – very coolo we need a parking solution and improved transit systemo low income people need more autonomy to move aroundo lot of attractions like bike trails, etc.o NB Passport model would be very helpfulo city won a park!o can’t find people to work in local businesses – hurting growth

February 12, 2018 (64)

Municipal Director of Operations:o essentially summarized all the above – impressive community

February 2, 2018 (65 to 110)

43

City of Saint John Smart City Group Session:o findings to be reviewed with Enterprise Saint john before sharing – need their permission

February 12, 2018 (111)

Executive Director, Greater Fredericton Social Innovation:o “GREATER FREDERICTON SOCIAL INNOVATION WORKS TO STRENGTHEN OUR

COMMUNITY BY FOCUSING COLLECTIVE EFFORTS & RESOURCES ON COMMUNITY DEFINED GOALS”

o work with Civictech to address local issues – will be discussing at the conference on March 28

o river watch app is an exampleo www.connectfredericton.ca another example – connecting people to volunteer organizationso Harvest Gardens and other organizations helping feed people in the regiono how can we bring the right food to people in need (Milad’s app!)o time.ly – beautiful and connected calendar - https://time.ly/tourism-event-calendar/ o how can we connect Hackathons around the province – or even virtually bring in people from

remote areas?o open source should be part of the ecosystem

February 14, 2018 (112)

City councilloro community has a lot of energyo we have transportation issueso we need employees hereo likes the provincial hackathon modelo need to improve tourism experience, especially for local attractions and experienceso My Community app can follow people from town to town – build up some functions at a time

February 14, 2018 (113)

CivicTech Frederictono volunteers working together to solve community challengeso https://nextdoor.com/ - discover your neighbourhoodo province should support civictechs across the province!o municipal app store makes sense – needs vetting, process, etc. – roll that into smart

communities’ process – huh – make that part of the process!o Fresh Choice – food distribution

February 14, 2018 (114)

Climate change champion:o local food!

February 16, 2018 (115)

Director of Municipal Services:o we work with other municipalities

44

o love the monthly challenge / fitness modelo have done IT purchasing in partnership with another close municipalityo how can we work together to lower purchasing costs?o interesting purchasing model – here’s our budget – what can you do for that amount –

ensures no budget runover, i.e. a small parko community needs more mixed housingo recreation is very importanto venue naming rights is ok, just make sure they are appropriate brands

February 20, 2018 (116)

RSC Executive Director:o we need to do more about tourism and WIFI – things to visit on your own, beautiful part of the

provinceo we should provide more support to the metal working sectoro basically, we need to diversify or economy

February 21 and 22, 2018 (117 to 129)

Various community leaders – elected officials, municipal staff, Chamber and non-profit from Dieppe:o we need to improve parking situation downtowno that said, it’s great that we are working on developing a city centre core and densityo we are young city and need to manage growtho our community is more than just about a job, its about a lifestyleo crazy people ‘get stuff done’ – said as a good thingo be great to have a calendar app – what’s going on in town – there is so much going ono Dieppe Centre for Research and Innovation – very cool, retired people volunteering their time

to consult with local businesses (Yves Daigle) – we need to make this grow – so many recently retired people that will likely want to help – RDC did/will provide some short-term funding

o There are examples of successes from the above activities already (they should join the Hackathon)

o imagine a community greenhouse!o new arena – naming dressing roomso need to do more re tourism – attracting people here – i.e. doing a circuit of venueso raising dykes to address rising sea level and tides – how can we do that smarter?o addition to the market – how can we leverage this?o how can we grow amount of local food sold in the province?o community kitchenso look at bike sharing – Bikeryo need to improve mobility issueso citizen engagement is part of the process / should be part of the processo participatory budget project using https://pb.appcivist.org/#/ from UC Berkeley – very cool –

added to the March 28th agenda! Includes voting for community projectso seniors – after falls – about 30 days in hospital at a cost of about $1,500 per day on average

= $45,000 per fall, not including decline of their quality of life both physically and emotionally

45

there are many things we can do to help reduce risk of falls and other technologies to improve seniors’ quality of life

health care data needs to be more visible to potential solution providerso can we pave the trails to increase bike traffic?o http://garagosoftware.com/ - very useful and needed – municipal management software,

located here in NB!o document management needs to improve – smaller communities need help – risk

managemento Francophone games – a BIG opportunity for Greater Moncton area!o how can we improve public transit to the airport?

February 23, 2018 (130)

Mayor of a smaller community:o likes the participatory budgeting modelo trying to build a seniors’ centreo how can we use smart technology to not have to turn 2 lane highway into 4 – there’s

payback!o elementary school is cooking its own food – can more schools do this?

February 24, 2018 (131 to 160)

Community session in Cambridge-Narrows:o Report in a separate appendix

March 1, 2018 (161)

Mayor:o looking at smart parking solutions around the new downtown centreo we must develop smart due to rising tidal rivero #1 – talent attraction – we need to fill all the jobs openingso how do we better serve international tourists?o need technology to improve communication of regional things like transportation, events, etc.

– like My Community appo cultural asset management would be good

March 6, 2018 (162)

Dr. Erik Scheme, UNB Researcho we have major potential for person centred health care model

March 6, 2018 (163)

Dr. Yves Bourgeoiso UdeM Shippigan Dean

March 6, 2018 (164)

Dr. Bill McIvero NBCC NSERC Industrial Research Chair

46

March 14, 2018 (165 to 185)

Various stakeholders from Charlotte County

March 19, 2018 (186 to 192)

Various stakeholders from Bathurst

March 9 to 16, 2018 (193 to 197)

Various stakeholders from Moncton

47