Executive Education Seminars 2014

Executive Education Fall 2014Vital Importance Seminars

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Vital Importance SeminarsFall 2014

Introducing Lean ManagementTo Eliminate Waste & Improve ProductivityNovember 17- 18Led by Dr. Philippe Leliaert

Engaging Agile Technologies to DesignRobust Strategic Tourism Management & Marketing StrategiesDecember 16- 17Led by Dr. Natasa Christodoulidou

The Digipro Partnership

As you partner in learning we motivate your people to take actions and e�ectively meet all your strategicgoals. Our tools and methodologies are applicableto a virtually unlimited number of business issuesand contexts.

About us

Digipro Computer Consultants was established in Cyprus in 1990. Digipro encompasses a wealth ofexpertise in Information and CommunicationTechnology (ICT) services and executive managementtraining, consulting and coaching.Digipro’s international consultants and trainers propose new approaches and identify e�cient waysbased on real market needs. Digipro Executive Managment Seminars reduce e-skills shortages and promote business performance excellence.

Digipro Computer ConsultantsExecutive Education

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Lean Management

About the seminarThis exclusive seminar will help small enterprisesin Cyprus with the introduction of Lean Managementprinciples and techniques. This program providespragmatic and easy to implement yet leading-edgecoaching-like advice to entrepreneurs who mustrespond to customer and market needs and at thesame time look for savings and elimination of wastefulactivities.

Who is right for the programIn consideration of the HRDA priority areas, this program will be tuned speci�cally to smallbusinesses who employee 10-49 employees,by addressing issues and providing examplesthat are particularly relevant to the participatingbusinesses.This exclusive seminar is aimed at all managersof small enterprises, and in particular owner-managers or general managers, thoseresponsible for HR and Operations, and teamleaders or managers.

How will my company bene�t ?This programme will help small enterprises in Cyprustake essential steps towards the introduction of LeanManagement principles and techniques in their organisations, the identi�cation and elimination of wasteful activities, and a signi�cant increase of productivity, thus reducing costs while in factimproving business performance and customersatisfaction.The successful introduction of Lean Management promises productivity improvements not of 10 to 20%but by a factor 200% to 500%, sometimes even higher!

Program Objectives• Help small business owners and managers that employ between 10 and 49 employees to gain insight into the hidden waste in their operating processes and practices.• De�ne and manage key performance indicators (KPIs) that are linked to their overall strategic objectives – and related operational risks. • Empower employees towards taking the appropriate actions to achieve business strategic goals

Philippe Leliaert is an associate consultantof Ackinas bvba (management consultinggroup) specialising in Process PerformanceeLearning and Intellectual CapitalManagement); Senior Organisational E�ectivenessConsultant at The Sinclair Group

Senior consultant and member of the Advisory Board atContentAdvisors. Owner-manager of management consulting�rm L-Consult bvba, and co-founder of the internationalconsulting network Syntaxis Networking. His consulting expertise focuses on organisationaldevelopment & change as the industrial economy evolvesinto a knowledge-based economy. He provides managementadvice at both strategic and operational/implementationlevels on the organisational impact of e-Business. He furtheradvises on the development, introduction and managementof knowledge processes as the only sources of sustainablecompetitive advantage, and on the identi�cation,measurement and management of Intellectual Capital value.

17-18 November 2014, Limassol

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Post Program ActivitiesFollowing the workshop there will be an on-site visit to each of the attending businesses. This amounts to high-level consulting advicethat is tailored to the speci�c needs of the �rm,and maybe discussed in full con�dentiality ratherthan in the open forum of the workshop.The 4 hours’ intra company consulting will beo�ered by Philippe Leliaert.

Language: Enlgish

“It is imperative that companies in Cyprus �nd the way towards real cost savings without hurting their operational capabilities! ”

Strategic Tourism Management

About the seminarStrategic Tourism Marketing is critical for the competitiveness of Cypriot tourism and hospitalityorganisations during this period of crisis.Information Communication and Technologies (ICTs)provide a range of proactive and reactive tacticaltools to support strategic tourism marketing fortourism destinations, travel trade and hospitalityorganisations. Social media in particular havechanged the rules of engagement with consumersand made them co-creators and co-promoters of thetourism product.

This expert seminar will enable participants toformulate innovative strategies that fully exploitICT and social media to support hospitality and tourism managers attract more travellers, engagein active co creation and enhance competitivenessand pro�tability.

Who is right for the programThe seminar is aimed for Managers and Headsof Department of hotels restaurants, travel agencies.Also local o�cials, regional and national touristorganizations.Generally this specialized seminar will providevaluable insight regarding hospitality and tourismto executive professionals involved in the changeStrategic management of marketing andtechnological development .

How will my company bene�t ?• Understand the importance for ICTs and eTourism for the strategic and operational management of hospitality and tourism organisations.

• Appreciate the importance of strategic tourism marketing and management and use the analytical tools for diagnosis, prognosis and rapid action.

• Develop their eTourism strategy that takes into consideration the online branding of tourism and hospitality organisations in the Web 2.0 era.

• Realise how hospitality and tourism organisations can take advantage of Web 2.0 and the Social Media applications.

• Maximise pro�tability of local enterprises and maximise multiplier e�ects.

16-17 December 2014, Limassol

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Language: Greek and Enlgish

Post Program ActivitiesFollowing the workshop there will be an on-site visit to each of the attending businesses. This amounts to high-level consulting advicethat is tailored to the speci�c needs of the �rm,and maybe discussed in full con�dentiality ratherthan in the open forum of the workshop.The 4 hours’ intra company consulting will beo�ered by Dr. Natasa Christodoulidou.

Expected ImpactThe seminar will demonstrate how hospitalityand tourism organizations can use ICTs intelligentlyfor wealth creation and how each they can developICT enabled partnerships towards maximizing theircollective competitiveness and pro�tability.As a result, strategic management and marketingopportunities emerge to take advantage of the fullrange of ICT and social media capabilities in order to enable organisations to attract more and higher spending customers and turn them into long term ambassadors.

FACULTY

David Zakariaie is a pioneer within Google's, Glass Explorer Program, and is the Founder and CEO of Los Angeles based, Glassic LLC. He was part of the original 1000 Google IOattendees to be invited to the Google Glass Explorer Program in 2012.

Under his direction Glassic is currently working on multiple Glass related projectsexpanding Glass's capability in a wide range of disciplines. Glassic’s three main projectsfall into the categories of Recognition, Medical, and Advertising.

He has experience in a wide range of areas from App Design to Molecular Computing, and received the 2012 United States Naval Research award for his work in DNA andQuantum computing research.

As CEO of Glassic, David regularly speaks at conferences in order to reveal the truepotential of Google Glass as a tool in di�erent industries. A proven project managerand developer with extensive experience in web and all Object Oriented environments,including Objective-C and Java. Ability to identify skills and talent needed for complextechnical projects. Strong leadership skills in Business Development and MonetizationStrategies.

Orie Berezan is a Professor, in Management and Marketing and has Ph.D., in HospitalityAdministration by the University of Nevada, Las Vegas a M.S., in Hotel Administration bythe UNLV and a Bachelor of Commerce by the University of Alberta. His academic focusis mainly Corporate social responsibility and customer loyalty.

Research Interests/Current Projects:Dr. Berezan co-authored “Sustainable Hotel Practices and Guest Satisfaction Levels” which was published in International Journal of Hospitality & Tourism Administration,15 (2), 1-18, February 2014. Another manuscript he co-authored, “Loyalty Runs Deeperthan Thread Count: An Exploratory Analysis of Gay Guest Preferences and HotelierPerceptions,” has been approved for publication in the Journal of Travel &Tourism Marketing.

He currently is a lecturer in California State University of Dominguez Hill. Prior to CSUDHand UNLV he held senior management positions with Duetto, Four Seasons Hotels & Resorts, and Unicharm Japan.

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Dr. Christodoulidou is the Director of the Hospitality Technology Research Institute at California State University Dominguez Hills. She is an Associate Professor in the Management and Marketing Department where she teaches for the undergraduate andthe MBA programs. She holds a Ph.D. from the University of Nevada Las Vegas, an MBAfrom the University of Wisconsin Milwaukee and a Master’s of Accounting and a B.Sc. fromArizona State University.

Her research interests are in the areas of Hospitality Technology, Electronic Commerce,Electronic Distribution, and E-Marketing. Her research has appeared in numerous academic and professional journals. Dr. Christodoulidou presents regularly at academic and professional industry conferences around the world.

Sample of participating companiesfrom Lean & Tourism Management

AgenciesLOUIS TOURSRICKYS TRAVEL AGENCYTOP KINISISVIVA HOLIDAYS TRAVEL AGENCIES

DevelopersARISTO DEVELOPERSC CHRISTOFI CONSTRUCTIONDOMENICA GROUP G&V HADJIDEMOSTHENOUSHADJIDEMOSTHENOUS CONSTRUCTION LTDPETRABUILDPFA PROPERTY MANAGEMENTTSEPA CONSTRUCTION

Tourist and Hotel ResortsALECOS HOTEL APARTMENTSALEXANDER THE GREAT HOTELALIATHON VILLAGE HOTELALOE HOTELAMATHUS BEACH HOTEL PAPHOS/LIMASSOLANEMI APARTMENTSAPOLLONIA HOLIDAY APARTMENTSAQUAMARE BEACH HOTELATLANTICA GOLDEN RESORT AVLIDA HOTELSCAPITAL COAST HOTELCAPO BAYCDFB (AKAMAS HEALTH CLUB & SPA)

THREE EASY WAYS TO REGISTER

ONLINEVisit www.digipro.com.cy

BY PHONECall 26955000 from 9am and6pm any business day

APPLICATION FORMFax the completed form to26955555

FEES AND DATES

Lean Management1 Participant 280 €2 Participants 480 € 3 Participants 590 € (Team Discount)

With special focused 2 day sessions:November 17: Towards a mindset of Operational ExcellenceNovember 18: Workplace organisationContinuous Improvement

Plus a 4 hour visit to eachparticipating company

Strategic Tourism Management1 Participant 280 €2 Participants 480 €3 Participants 590 € (Team Discount)

With special focused 2 day sessions:December 16: Strategic ManagementDecember 17: Social Intelligence

Plus a 4 hour visit to eachparticipating company

VENUE

The Lean Management seminar will be held at the Curium Palace Hotel in Limassol.

The Tourism Management seminarwill be held at Elias Beach Hotel in Limassol.

WHO SHOULD ATTEND

Both seminars attract a diverse audiencefrom both the private and public sector.The programmes are appropriatealthough not limited to the following titles:Chief Executive O�cerOwner / ManagerHuman Resource TeamSales ManagerMarketing Manager Assistant DirectorSupervisorFront O�ce ManagerFood & Beverage Manager

CORAL BEACH HOTELCYNTHIANA HOTELCYPRIA MARIS HOTELDAMON HOTEL APARTMENTSDAPHNE HOTELELIAS BEACH HOTELELYSIUM HOTELEPISKOPIANA HOTELFOREST PARK HOTELFOUR SEASONS HOTELGRAND RESORT HOTEL LIMASSOLHELIOS HOTEL APARTMENTS INTERCONTINENTALKANIKA HOTELS & RESORTSKEFALOS HOTEL LTDKINGS HOTELLANITIS DEVELOPMENT LTDLAURA BEACH HOTELLEPTOS GROUP OF HOTELSMANDRA TOURIST ENTERPRISES LTDMAYFAIR HOTELMEDITERANEAN HOTELMONIATIS HOTELPOSEIDONIA BEACH HOTELPYRAMOS HOTELRIU CYPRIA SENTIDO CYPRIA BAYSOFIANNA HOTEL APARTMENTS ST. RAPHAEL RESORTTHANOS CLUB HOTELS LTD – ANASSAVENUS HOTEL

MiscA.C.E. THERMOYDRAVLIKI LTDA.T. MULTITECH COORPORATIONADESMEFTOS EFIMERIDAATTIKOURIS ENTERPRISES LTDCINEMAX ENTERTAINMENT PARKS LTDDEPRAVE TRADING LTDGREEN AIRHAIRSPRAY & NAIL POLISHHAYIAR LTDLITHOSTAR LTDMORFOSIS PRIVATE INTERNATIONAL SCHOOLPOLYFLOWERPRASTITIS ENGLISH INSTITUTES&P TOMAZOU PROTEA BAKERY LTDS.G.S. STYLLA BROS LTDS.N TRADINGWOK N ROLL BOHO CHIC TAPAS

Shipping CompaniesAMATHUS NAVIGATION CO LTDHANSEATIC SHPPING CO LTDKAZOULIS LTDAMATHUS NAVIGATION CO LTDSHOHAM LTD

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Financial Coverage Subsidies granted to the employer whose employees have successfully completed the program organized within the framework of the above scheme, to cover part of the articipation fee / tuition program. The subsidyis paid to the organizer with prior authorization of the company.

EXECUTIVE EDUCATION DIGIPRO | COMPUTER | CONSULTANTS

APPLICATION FOR ADMISSION

SEMINAR TITLE:________________________________________________________________________________________

NAME: TITLE:

NAME: TITLE:

NAME: TITLE:

COMPANY/ORGANIZATION NAME:

COMPANY/ORGANIZATION TELEPHONE: FAX:

Limassol, 17-18 November 2014 Dr. Philippe Leliaert □

Limassol, 16-17 December 2014 Dr. Natasa Christodoulidou □

PLEASE RETURN THIS APPLICATION

EMAIL BY FAX Application may be submitted Admissions by e-mail at: seminars@digipro.com.cy Seminar for Managing Change Fax: 26 955 555 For questions on the status of your submitted application or if you’re interested in finding out more, please call 26 955 000

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You can complete your registration online just visit www.digipro.com.cy

Executive EducationSeminars

65 Neofytou Nikolaidi8011Paphos, CyprusT: 26955000F: 26955555E: seminars@digipro.com.cy

To learn more or to register, visit www.digipro.com.cy

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