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Executive Decision Making ™
“Inspiring Executive Excellence Beyond the Pace of Change”
Facilitator: Rick Hernandez President & CEO
Syntesis Global, LLC [email protected]
1 Copyright 2017. www.syntesisglobal.com
Specialized Management Consulting firm Global expertise working with top Fortune 50/100/500
organizations within the public and private sectors World-Class Executive Coaching, Leadership Development,
M/A Integration, Performance Management, Career Transition, Personal Branding
Industries served: Aerospace, Energy, Technology, Utilities, R&D, Pharma/BioTech, Manufacturing, Financial, Healthcare Seasoned consultants with international expertise Hundreds of participants served annually
Syntesis Global™ LLC
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Executive decision making components
The decision making process
Data versus analysis
Fundamentals of decision making styles
Effective decision making
Strategic Webinar Outcomes
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"Sir, What is the secret of your success?" a reporter asked a bank president. "Two words." "And, sir, what are they?" "Good decisions." "And how do you make good decisions?" "One word." "And sir, what is that?" "Experience." "And how do you get Experience?" "Two words." "And, sir, what are they?" "Bad decisions."
- Anonymous
Thought for the day…
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Do you consider all dimensions and
angles when making decisions?
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“Think Around the Corner ”
Your
COMFORT
Zone
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The Impact of Change Quarterly reporting
Threat of terrorism
Globalization
LABOR
Bail-Outs
Corporate Governance
Regulations
Leadership
Wall Street Analysts
Financial Controls
Pressure on short term performance
Compliance
Pace of Change
Stockholder Equity
Corporate Scandals
Middle East
Innovation
Technology & Science
Gov’t Intervention & Controls
Credit Tolerance
R&D
M&A Activity
Politics
Recession
Profitability
Trade Agreements Taxation
National Security
Risk
Growth
Quality
http://www.youtube.com/watch?v=0eUeL3n7fDs&feature=related
Union Negotiations
Automation
China
Competition
Service
Obamacare
FUNDING
DEBT
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Debt
CREDIT Cost of Money
The New Normal The Paradigm of Global Business has Changed
Clear Leadership Communication is Vital to Success
Pressure of Short-Term Performance
Risk & Uncertainty (Bad Debt/Charge-Offs)
Global Credit / Foreign Currency (Devaluations)
Cash Optimization
Global Logistics & Supply/Chain (Off-Shoring)
Power of Strategic Vision is Key (Alliances)
Social Media: Differentiation is an imperative
Quantum Technological Advances
Unleashing the Power of People
Change Agents will Thrive
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It is important to differentiate between problem analysis and decision making. The concepts are completely separate from one another. Problem analysis must be done first, then the information gathered in that process may be used towards decision making.
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Problem Analysis vs. Decision Making
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Definition
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D G d
Components to Effective Decision Making
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Accountability Metrics
Risk Tolerance
Exposure
Values
Culture
Confidence
Leadership
D.M. Qualities & Characteristics
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D G d
Authenticity
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Respect
Listening
Inquiry vs. Advocacy
No Blame/ No Fault
Collaboration (Diversity)
Mentoring
Empathetic
Understanding
Trust
Positive Intent
Confidentiality
Win-Win (Empowerment)
Direct to Source
Truth & Information
Innovation & Creativity
Integrity
Authenticity
Commitment
Roles & Responsibilities
Consistency
Accountability
Dependability
Credibility
Communication
Clarity
Solutions-Focused
”No Surprises Rule”
”Buy-In”
Relationships (Inclusivity)
Follow-Through
& Closure
Social Media
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Values Foundation
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Decision Making Model
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Decision Making Roadmap
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D G d
Fundamentals of Differentiation
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Choosing Your D.M. Model
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Obstacles to Executive Decision Making 10 Behaviors that interfere with effective decision making:
1. Lack of confidence, vision & strategic thinking 2. Inability to understand business goals/others’ needs 3. Communication: Closing the “Misunderstandings Gap” 4. Inability to find common ground (Ego vs. Trust) 5. Withhold (Exposure/Vulnerability) 6. Timing: No sense of urgency 7. Appreciation of diversity in thinking 8. Failing to create “Buy-In” 9. Inability to mange data & information 10. Indecision
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D G d
Executive Decision Making
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D Decision Making Styles
r
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Decision Making Efficiency
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Share your results and opinions Provide feedback to others Give instructions or direction Announce the change Get information from others Build credibility Nurture relationships Measure success
Decision Making Follow-Up
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Leaders have to make countless decisions each day.
For decisions that greatly impact the organization’s overall strategies and goals, leaders must know themselves – their strengths and weaknesses, as well as be able to build trust with team members through open dialogue and debate.
At the same time, leaders must know how and when to take the reigns, turn ideas into actions, and be accountable for the resulting consequences.
Because decision making skills are such an invaluable asset for leaders and managers to possess, it is essential that they continue to develop and sharpen these skills throughout their careers in order to ensure their organizations success.
Summary
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Conclusion
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Know your audience Don’t MSU Build credibility & trust Remember:
Assume Positive Intent Validate data Be Grounded in Clarity Serves VMVG
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April 20th - Adapting to New & Demanding Roles May 25th – Thinking Strategically July 27th – Building Relationships with Key Stakeholders August 31st – Executive Decision Making September 28th – Driving Accountability October 26th – Driving Change and Executing Plan November 30th – Conflict Resolution
Upcoming Events:
Contact
NACM about Registering
for a 3 Pack of Leadership Webinars
Leadership Webinar Series
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The Core Competencies Required to Lead a Team in International Credit Management
“Creating Greater Significance in a New Era”
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Elisa Ansandri Executive Manager T +39 06 85377041 M +39 349 46 15 259 E [email protected]
Adolf F. Renaud, MBA, ICCE Executive Director, Global Financial Operations
INC Research Holdings, Inc. [email protected]
Rick J. Hernandez Author, Executive Coach, Speaker
Syntesis Global, LLC [email protected] www.syntesisglobal.com
®
Presenters
PRECISION Thought Leadership
AGILITY People Leadership
RESILIENCE Results Leadership
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Leadership Competencies Precision. Agility. Resilience ®
Customer Service
Solid Business Acumen
Solution Results
Closing Knowledge Gaps (Continuous Improvement)
Drive Performance
Minimize Exposure
Mentoring
Leadership Influence
Build & Sustain Teams
Problem Solving
Credibility (Audience Buy-In)
Interpersonal Relationships
Internal Partnerships
Technology/Innovation
Adaptability
Networking
Plan: Self-Assessment
Change Optimization
Vision, Mission Values, Goals
Cultural EQ (Diversity)
Int’l Growth Objecitves
Emotional Intelligence
”Personal Brand” (Authenticity / Integrity)
Your Business Story
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Thank You!
Rick J. Hernandez [email protected]
(800) 829-7218
It’s not about doing different things, but about doing things differently – Syntesis Global
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