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Module: Exchange Ticket Mask
By the end of the module, participants will be able to correctly:Objectives
Fill-in the Flight Segment Mask.
Fill-in the Basic Exchange Data Mask.
Redisplay the Basic Exchange Data Mask.
Fill-in the Additional Exchange Data Mask.
Fill-in the Other Ticketing Instructions Mask.
Fill-in the Domestic Additional Collections Mask.
Fill-in the Multi Currency/International Reissue Mask.
Fill-in the International Fare Calculation Mask.
Display the Total Cost Summary Mask.
Fill-in the Form of Payment Mask.
Fill-in the Manual Approval Code Mask.
Fill-in the Additional Reissue/Options Mask. Fill-in the Involuntary Reroute Mask.
Processing Lost and Stolen Tickets.
Exchange for VCR tickets
In order to demonstrate and complete the entries contained in this module,
the CRT must have the keyword CRTSST which allows for mask
capabilities.
Instructor
The first half of the module deals with paper ticket exchange and the
second half deals with electronic ticket exchange. Teach the applicable
sections based on the airlines requirement.
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For airport or city ticket office ticketing, the duty code 4 or 5 is required.
For Ticket Delivery Service(TDS) ticketing, the duty code 7 is required.
The Employee Profile Record (EPR) keyword MUL375 is required for all
Phase 3.75 pricing and ticketing entries.
For carriers utilizing the Sabre
Automated Ticket Agent Checkout
Function, the Employee Profile Record keyword DIENBR is also
required.
In addition, the agent have a ticket printer assigned, a completed
passenger name record in the work area and ticket numbers including
check digits.
To obtain ticket number and valid check digit:
W/TATKT 10 DIGITS (excluding airline accounting code)
A check digit will be displayed.
For additional information, refer to FOCUS.
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Exchange Ticket MaskOverview
The purpose of the Exchange Ticket Mask is to allow an agent to input
exchange ticket data into a series of masks which, when completed and
entered, will compile the information and send it to the ticketing package
where it will be reformatted into the traditional exchange ticket entry.
The agent will not actually see the exchange ticketing entry take place,
however the Sabre
computer reservation system will display a ticketing
entry response mask indicating the document has been printed.
Below are features of the Exchange Ticket Mask:
Multiple tickets or documentsmay be processed in a single
exchange transaction.
Multiple currencieswith additional collection may be processed
fields.
Data fields for paid taxes.
System editsfor required data fields and their correctness.
The most important benefit is that the Exchange Ticket Mask allows the
agent to concentrate more on customer service than negotiating lengthy
formats and potential format errors.
The Exchange Ticket Mask Package consists of a series of thirteen masks,
each displayed according the type of exchange ticketing transaction taking
place.
Flight Segment Mask
Flight Segment Overflow Mask
Basic Exchange Data Mask
Additional Exchange Data Mask
Other Ticketing Instructions Mask
Domestic Additional Collection Mask
Multi Currency/International Reissue
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International Fare Calculation Mask
Total Cost Summary Mask
Form of Payment Mask
Manual Approval Code Mask Ticketing Entry Response
Additional Reissues/Options Mask
Involuntary Reroute Mask
If completing an even exchange ticket, only the following masks will be
displayed and utilized:
Flight Segment Mask Basic Exchange Data Mask
Ticketing Entry Response Mask
Before the Exchange Ticket Mask function may be used, all changes must
occur and an end transaction must have taken place. Essentially the agent
would make the changes, end the Passenger Name Record (PNR) and
redisplay it to use the Exchange Ticket Mask function.
Note
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E v e n E x c h a n g e
Flight Segment MaskIntroduce
Have participants create a simple round trip domestic passenger name
record and issue a ticket and End Transaction. Distribute the tickets.
Instructor
Then have participants change the itinerary slightly to reflect an even
exchange. Participants may use the ticket number from the original ticket.
W#EXCH Demonstrate
W# Primary action code for all Ticketing entries
EXCH Secondary action code for Exchange Ticket Mask
For Electronic Ticketing the Virtual Coupon Record (VCR) must be
displayed before accessing the Exchange Mask.
Secondary action codes for segment select, name association, passenger
type, etc. may be added to the end of the entry.
The purpose of this entry is to access the Exchange Ticket Mask Package
by displaying the first mask in the series, the Flight Segment Mask.
Explain
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The Sabreresponse will be the Flight Segment Mask.
WW - FLIGHT SEGMENTS. TO EXIT - RESET, CLEAR, AND ENTER IR.
X TO MOVE DOWN TO CONTINUE - DEPRESS ENTER KEY
FARE BASIS/ NOT VALID BAG
TKT DESIGNATOR BEFORE AFTER ALLOW*ALL* FLTS < > < > < > < >
LAX UA 1250Y 15MAR < > < > < > < >
SEA UA 238Y 16MAR < > < > < > < >
DEN AA 1778Y 17MAR < > < > < > < >
ORD AA 4043Y 17MAR < > < > < > < >
MKE UA 368Y 19MAR < > < > < > < >
ORD UA 456Y 19MAR < > < > < > < >
PHL CO 1693Y 21MAR < > < > < > < >
IAH CO 1887Y 23MAR < > < > < > < >
SEA
The Flight Segment Mask will take the following information from the
passenger name record and carry it over into the mask:
Origin and destination city
Carrier code and flight number (up to 11 segments)
Class of service
Departure date
If the itinerary exceeds 11 flight segments, the Flight Segment Overflow
Mask will be displayed. This will be covered later in the module.
Discuss the components of the mask.Point Out
WW - FLIGHT SEGMENTS. TO EXIT - RESET, CLEAR, AND ENTER IR.
X TO MOVE DOWN TO CONTINUE - DEPRESS ENTER KEY
Generally the first line(s) of each mask will redisplay the mask title and
give a set of instructions to exit or continue.
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FARE BASIS/ NOT VALID BAG
TKT DESIGNATOR BEFORE AFTER ALLOW
The following column headings appear under the mask title and
instruction lines.
FARE BASIS/TICKET DESIGNATOR
NOT VALID BEFORE/AFTER
BAG ALLOW
*ALL* FLTS < > < > < > < >
If all flights in the itinerary are to have the same fare basis/ticket
designator, not valid before/after and baggage allowance, the agent would
fill in these data fields.
LAX UA 1250Y 15MAR < > < > < > < >
SEA UA 238Y 16MAR < > < > < > < >
If each flight will have different fare basis/ticket designator, not validbefore/after and baggage allowance, each data field must be completed for
each flight.
If this is an international itinerary, the inclusion of the O/X indicators for
stopover (O) and connection (X) will immediately precede the city. For
example:
LAX DL 1450F 16MAR < > < > < > < >
TYO DL 6062F 16MAR < > < > < > < >
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In order to move through the mask, the key is used. Once all of
the data is completed and the agent believes the information to be correct,
the agent would depress the key to continue to the next
appropriate mask.
Special Note
If an error occurs in the mask at , an error message will be
displayed at the bottom of the mask and the cursor will be placed at the
upper most left field of the mask. The agent would to the data
field in error and type the new and correct information, then .
Once participants are able to interpret the mask correctly, proceed to the
next page on editing the mask.
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Editing the Flight Segment MaskIntroduce
In order to move through the mask, the key is used. Once all of
the data is completed and the agent believes the information to be correct,
the agent would depress the key to continue to the nextappropriate mask.
Review
Before doing this, however, discuss the fields and the characters for each
data field.
Field Max Characters Edit
Move Down 1 No
Fare Basis/Ticket Designator 15 Yes
Not Valid Before 5 Yes
Not Valid After 5 Yes
Baggage Allowance 3 Yes
X/O Indicator 1 Yes
All of the fields, with the exception of theMove Downfield may be edited.Point Out
Field DescriptionFARE BASIS/TKT DESIGNATOR Fill-in applicable fare basis codes or ticket
designators up to a maximum of 15 characters for
each data field.
NOT VALID BEFORE Not required, however must be added dayfirst.
For example:
DMMM or DDMMM
8MAY or 08MAY
NOT VALID AFTER This field is required and entered in the samemanner as the NOT VALID BEFORE.
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Flight Segment Overflow MaskIntroduce
The Flight Segment Overflow Mask is displayed after the initial Flight
Segment Mask and when there are more than 11 flight segments in the
passenger name record.
Explain
Once the agent completes the data fields of the Flight Segment Mask for
the first 11 flight segments, he/she would place an X in theMOVE DOWN
data field at the top of the mask and depress .
WW - FLIGHT SEGMENTS. TO EXIT - RESET, CLEAR, AND ENTER IR.
X TO MOVE DOWN TO CONTINUE - DEPRESS ENTER KEY
The resulting display would be the Flight Segment Overflow Mask withthe remaining flight segments up to a maximum of 24 flight segments.
Discuss the mask with the participants.Point Out
WW < > X TO MOVE UP FILL-IN OR ENTER TO CONTINUE.
FARE BASIS/ NOT VALID BAG
X/O TKT DESIGNATOR BEFORE AFTER ALLOW
FBU SK 511C 31MAR < > < >< > < >
LHR BA 285F 31MAR < > < >< > < >
SFO UA 7131Y 31MAR < > < >< > < >SMF
As you will note, it looks like the Flight Segment Mask previously
demonstrated, however it will now include all of the remaining flights
above and beyond the first 11 flights. All of the data fields and character
requirements are the same as well.
If there are international flights, the designator X/O will be shown
preceding the city to indicate a connection or stopover.
There is however, a new data field.
< > X TO MOVE UP
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If the agent wishes to return to the initial Flight Segment Mask, he/she
would place an X in the TO MOVE UPdata field and .
If the agent edits the fields of the Flight Segment Overflow Mask and
depresses the key, the system will proceed to the next mask inthe process, the Basic Exchange Data Mask.
Special Note
Have the class practice tabbing through the mask and filling in the various
fields. Address any questions or concerns they may have.
Apply
It is recommended that the participants follow instructions to ignore all
data and passenger name record at this time.
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Redisplay MaskIntroduce
To demonstrate the next entry have the students:Instructor
Display a passenger name record.
Make the entry W#EXCH.
Follow instructions to Exit.
*WW Demonstrate
* Designator to Display
WW Action code for Ticket Mask
The purpose of this entry is to redisplay the last mask that was in the
working area in the event the mask was cleared from the screen in error.
Explain
The Sabreresponse will be a display of the last mask that was in the
working area.
The agent may exit the Exchange Ticket Mask package at any time withthe following entries:
Special Note
Reset
Clear
IR
Have participants make the entries to redisplay and/or ignore the mask.
Little practice should be necessary. Address any questions or concernsthe class may have.
Apply
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The following data will be moved from the passenger name record into
the mask:
Point Out
Passenger name (not updateable by agent)
Original ticket number1
Original date and place of issue
WW - PSGR JONES/A TO EXIT - RESET AND CLEAR.
As you will note, the passenger name and a set of instructions appear in
the first line of the mask.
EXCHANGE CK COUPON DATE/PLACE ORIGINAL
TKT/DOC NBR DG DATA ORIG ISSUE FORM OF PAYMENT
The following column headings appear under the passenger name and
instructions:
Column Heading Description
EXCHANGE TKT/DOC NBR Used for the exchange ticket number and will allow up
to a maximum 13 characters.
CK DG Check digit of the exchanged ticket. Maximum of 1
character is allowed.
COUPON DATA Refers to the actual coupons being exchanged. The
coupons maybe entered in numeric from one to four or
alpha (A) for ALL coupons, up to a maximum of nine
characters.
DATE/PLACE ORIG ISSUE There are several options for this field:
DDMMMYYCCC 09OCT99DFW
DDMMMCCC 09OCTDFW
CCCDDMMMYY DFW09OCT99
CCCDDMMM DFW09OCT
1 If passenger name record contains a single airline issued ticket item other than form
numbers 04, 06, 20, 23 or 28
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ORIGINAL FORM OF
PAYMENT
The original form of payment is required up to a
maximum of 18 characters, alpha and/or numeric.
Some examples:
CK
AX3734565789123
< > EXCHANGE TKT STOCK CONTROL NBR - IF APPLIC
This data field is required for Automated Ticket and Boarding Pass (ATB)
(21) tickets. If utilizing the Lost and Stolen Ticket package, the system
searches the database for ticket number. (Refer to the Lost and Stolen
Ticket module for more information.)
This data field allows a maximum of 14 characters.
< > X FOR CERTIFICATE AND/OR ADDITIONAL EXCHANGE TKT/DOC NBR
If a certificate and/or and additional exchange ticket number is required,
the user would place X in the data field.
ENTER X
< > ISSUE ELECTRONIC TICKET
< > FOR OTHER TKTG INSTRUCTIONS SCREEN< > IF ADD COLLECT/OR/INTERNATIONAL REISSUE REQUIRED
< > IF A REFUND WILL BE PROCESSED
The agent would select the appropriate option by placing X in the
appropriate data field.
NEW TKT INFO *IF APPLICABLE* ISI- SITI,SOTO,SITO,SOTI< >
The International Sales Indicator (ISI) is required for all passenger namerecords containing international itineraries. Allows for four characters.
ENDORSEMENTS < > PSGR TYPE < >
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Column Heading Description
ENDORSEMENTS Allows the user to add an endorsement up to 30
characters free text.
PSGR TYPE Allows the agent to enter the Passenger Type,
such as CNN or MIL, up to three characters.
EXCHANGE TKT EQUIV FARE PAID CURRENCY CODES < > < > < >
If there is an equivalent amount paid, the applicable currency codes must
be added (used for international). Currency codes are 3-alpha.
IF PREVIOUSLY EXCHANGED -ORIGINAL- TKT/DOC NBR< >
If the ticket was previously reissued, the original ticket or document
number, date and place of issue will automatically be filled in from the
data in the original PNR.
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Editing the Basic Exchange Data MaskIntroduce
The agent would move about the mask using the key. Once the
cursor is placed in the data field, the agent would enter the data.
Review
All of the fields maybe edited for correctness and completion except for
the PSGRdata field, which is taken directly from the PNR.
Once all of the data fields have been completed, the agent would depress
the key and one of the following will occur:
Point Out
If Then
CERTIFICATE AND/OR ADDITIONAL
EXCHANGE TKT/DOC NBRSindicator isselected
Additional Exchange Data Mask is
displayed.
OTHER TICKETING INSTRUCTIONS
indicator is selected
Other Ticketing Instructions Mask is
displayed
ADD-COLLECTor INTERNATIONAL REISSUE
indicator is selected
Additional Exchange Data Mask is
displayed.
None of the above are selected Information from this mask will be sent to
the ticketing package for further editing.
An error occurs Processing will return to the first mask
with the appropriate error response
displayed.
All data is valid Sabrewill check fares/rules and issue the
ticket according to the data input. After
the ticket has been issued, the ticketing
entry response mask is displayed followed
by the ticketing response.
Have the class practice tabbing through the mask and filling in the various
fields. Address any questions or concerns they may have.
Apply
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Even ExchangePractice
The following is an example of an Even Exchange (domestic). Discuss
with participants and address any questions.
Display a completed passenger name record.1.
1.1JONES/A
1 CO1887Y 18MAR M IAHSEA HK1 940A 1215P
2 CO1604Y 22MAR F SEAIAH HK1 625A 1229P
TKT/TIME LIMIT
1.T-
PHONES
1.HDQPWCT
RECEIVED FROM - RG
HDQ.HDQ4REH 1334/12MAR96 QBZLNS
Access the Flight Segment Mask.2.
W#EXCH
WW - FLIGHT SEGMENTS. TO EXIT - RESET, CLEAR, AND ENTER IR.
X TO MOVE DOWN TO CONTINUE - DEPRESS ENTER KEY
FARE BASIS/ NOT VALID BAG
TKT DESIGNATOR BEFORE AFTER ALLOW
*ALL* FLTS < > < >
IAH CO 1887Y 18MAR < > < > < > < >
SEA CO 1604Y 22MAR < > < > < > < >IAH
Since the FARE BASIS(Y8) and theNOT VALID AFTERdate (15JUN)
applied to all flights, the data was entered in the *ALL* FLIGHTSdata
fields.
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Depress key and the Basic Exchange Data Mask will display.3.
WW - PSGR JONES/A TO EXIT - RESET AND CLEAR.
EXCHANGE CK COUPON DATE/PLACE ORIGINAL
TKT/DOC NBR DG DATA ORIG ISSUE FORM OF PAYMENT
< >EXCHANGE TKT STOCK CONTROL NBR - IF APPLIC
< >X FOR CERTIFICATE AND/OR ADDITIONAL EXCHANGE TKT/DOC NBRS
ENTER X
< > ISSUE ELECTRONIC TICKET
< > FOR OTHER TKTG INSTRUCTIONS SCREEN
< > IF ADD COLLECT/OR/INTERNATIONAL REISSUE REQUIRED
< > IF A REFUND WILL BE PROCESSED
NEW TKT INFO *IF APPLICABLE* ISI- SITI,SOTO,SITO,SOTI< >
ENDORSEMENTS < > PSGR TYPE < >
EXCHANGE TKT EQUIV FARE PAID CURRENCY CODES < >< >< >
IF PREVIOUSLY EXCHANGED -ORIGINAL- TKT/DOC NBR< >
The agent has entered the EXCHANGE TICKET DOCUMENT
(8881234512345) and CK DG(3) in the data fields.
Since all coupons are being exchanged, Awas entered in the COUPON
DATAfield.
The DATE/PLACE ORIG ISSUEis 12MAR96HOUand the ORIGINAL FORM
OF PAYMENTwas
CK(check).
There are no certificates, other ticket instructions, and this was not an
international itinerary, therefore the remaining data fields need not be
completed.
Enter data by depressing key.4.
The Ticketing Entry Response Mask will be displayed and the
exchange ticket document will be printed.
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Note the TKT/TIME LIMITfield of the passenger name record.Special Note
1.1JONES/A
1 CO1887Y 18MAR M IAHSEA HK1 940A 1215P
2 CO1604Y 22MAR F SEAIAH HK1 625A 1229P
TKT/TIME LIMIT1.T-12MAR-HDQ4REH
TK 2100702802 JONES/A HDQ4REH 1440/12MAR
PHONES
1.HDQPWCT
RECEIVED FROM - RG
HDQ.HDQ4REH 1334/12MAR96 QBZLNS H
Have the class practice several even exchange transactions before
continuing on. Monitor for accuracy and address any errors and
questions.
Apply
Instructor may use examples from previous ticketing exercises or create
new passenger name records to be used for Even Exchange practice.
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Additional Exchange Data MaskIntroduce
In order for participants to be viewing this mask, follow these steps:Instructions
Display a passenger name record (preferably a domestic itinerary).1.
2.
3.
4.
5.
6.
7.
Access Exchange Ticket Package W#EXCH.
Complete Flight Segment Mask.
Depress key.
The Basic Exchange Data Mask will be displayed.
Complete the following data fields:
EXCHANGE TKT/DOC
CK DG
COUPON DATA
DATE/PLACE OF ORIG ISSUE
ORIGINAL FORM OF PAYMENT
Select Certificate and/or Additional Exchange by placing an X in the
brackets.
The Additional Exchange Data Mask is displayed when the CERTIFICATE
AND/OR ADDITIONAL EXCHANGE TKT/DOC NBRindicator is selected on the
Basic Exchange Data Mask.
The purpose of this mask is to allow the agent to add additional exchange
ticket numbers and coupon data.
Explain
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Point out and discuss the Additional Exchange Data Mask.Point Out
WW - ADDITIONAL EXCHANGE DATA. TO EXIT - RESET AND CLEAR.
< > RETURN TO PREVIOUS MASK
EXCHANGE CK COUPON STOCK CONTROL NBR
TKT/DOC NBR DG DATA IF APPLICABLE
1 < > < > < >
2 < > < > < >
3 < > < > < >
4 < > < > < >
5 < > < > < >
6 < > < > < >
7 < > < > < >
8 < > < > < >
9 < > < > < >
10 < > < > < >
< > IF EXCHANGING MORE TKTS/DOCS THAN MASK PROVIDES
Note and discuss the different elements of the mask.Discuss
WW - ADDITIONAL EXCHANGE DATA. TO EXIT - RESET AND CLEAR.
< > RETURN TO PREVIOUS MASK
The first two lines repeat the mask name and instructions to exit or return
to the previous mask.
EXCHANGE CK COUPON STOCK CONTROL NBR
TKT/DOC NBR DG DATA IF APPLICABLE
The next two lines indicate the column headings.
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Column Heading Description
EXCHANGE TKT/DOC NBR If an additional exchange ticket or document is
required, the agent would input the
information in this data field up to a maximum
of 14 coupons (including check digit). If
exchanging a certificate number, place C
immediately in front of the number.
COUPON DATA This data field should contain the coupon(s)
being exchanged in either numeric (1234) or
alpha (A for All) up to a maximum of nine
characters.
STOCK CONTROL NBR IF
APPLICABLE
This data field is required for Automated
Ticket and Boarding Pass (21) tickets. If
utilizing the Lost and Stolen Ticket package,
the system searches the database for ticket
number. (Refer to the Lost and Stolen Ticket
module for more information)
< > IF EXCHANGING MORE TKTS/DOCS THAN MASK PROVIDES
The user would select this option by placing an X in the data field if
additional documents are being exchanged above and beyond what this
mask will allow.
If this data field is selected, an indicator will be placed in the Additional
Exchange Data Record to show that additional tickets were collected,
even though the mask could not process them. All data contained in the
Additional Exchange Data Record will be written to tape for offline
processing.
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Once all fields have been validated, or if no fields were edited, and upon
, one of the following will occur:
Special Note
If Then
OTHER TICKETING INSTRUCTIONS
indicator is selected on the Basic
Exchange Data Mask
Other Ticketing Instructions Mask will be
displayed.
ADD-COLLECTorINTERNATIONAL
REISSUEindicator is selected on the Basic
Exchange Data Mask
Appropriate Additional Collections Data
Mask will be displayed.
None of the above are selected Information from this mask will be sent to the
ticketing package for further editing.
Error occurs Processing will return to the first mask with
the appropriate error message.
All data is valid Processing will continue through
pricing/ticketing.
After the ticket has been issued, the Ticketing Entry Response Mask is
displayed.
Have the class practice tabbing through the mask and filling in the various
fields. Address any questions or concerns they may have.
Apply
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Other Ticketing Instructions MaskIntroduce
In order to demonstrate the next mask, follow these steps:Instructions
Display a passenger name record (preferably a domestic itinerary).1.
2.
3.
4.
5.
6.
7.
Access Exchange Ticket Package W#EXCH.
Complete Flight Segment Mask.
Depress key.
The Basic Exchange Data Mask will be displayed.
Complete the following data fields:
EXCHANGE TKT/DOC
CK DG
COUPON DATA
DATE/PLACE OF ORIG ISSUE
ORIGINAL FORM OF PAYMENT
Select FOR OTHER TKT INSTRUCTIONS SCREENby placing Xin the
data field.
The Other Ticketing Instructions Mask is displayed when the OTHER
TICKETING INSTRUCTIONSindicator is selected on the Basic Exchange
Data Mask.
The Other Ticketing Instructions Mask is used to override current
ticketing criteria such as the date, currency code of the AAA city, or the
connection indicator.
Explain
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The Ticketing Instructions Mask.Point Out
WW - TICKETING INSTRUCTIONS. TO EXIT - RESET AND CLEAR.
OVERRIDES X TO SELECT
< > CURRENCY CODE < > ND - NO DATE OVERRIDE< > BACKDATE < > BP - BOARDING PASS
< >/< > ORIGIN/DESTINATION < > TN - NO TAX
< > CONNECTION INDICATOR
< > PTA POINT OF SALE OVT- TKTG FIELD OVERRIDE
< > TOUR CODE OTHER
TOUR BATCH NUMBER < >< >< >
TE CODES< > < > < > < > < > < > < > < >
TAX AMT CODE
TX< >< >/< >< >/< >< >/< >< >
< >< >/< >< >/< >< >/< >< >
< >X TO RETURN TO BASIC EXCHANGE DATA MASK
WW - TICKETING INSTRUCTIONS. TO EXIT - RESET AND CLEAR.
This line repeats the mask name and any instructions to exit or continue.
OVERRIDES X TO SELECT
These are column headings indicating:
Column Heading Description
OVERRIDES Data fields that can be used as overrides. The
agent would input the correct information into
each applicable data field.
X TO SELECT Contains additional data fields which will be
selected by placing an X in the brackets.
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Editing the Other Ticketing Instruction MaskIntroduce
The Other Ticketing Instructions Mask will have the following fields
which may be edited. All of the data fields are optional.
Explain
Field Description
CURRENCY CODE Used to override the currency code of the
AAA. This data field will allow up to a
maximum of three characters.
BACKDATE If the agent wishes to backdate the ticket for
whatever reason, he/she would edit this field
with the date up to a maximum of five
characters. For example: DMMM or
DDMMM.
ORIGIN/DESTINATION This data field actually contains two subfields,
one for origin and the second for destination,
each containing a 3-alpha city code.
CONNECTION INDICATOR This data field is used to indicate a connection
if this was not done on the Flight Segment
Mask. Enter an X in this data field followed
by the first segment in the connecting pair. To
show a connection between segments three
and four, for example, enter X3.
PTA POINT OF SALE The point of sale city for prepaid tickets may
be edited with a city code up to three
characters.
TOUR CODE If a tour code, such as an IT number is
applicable, this data field would be updated up
to 13 characters.
TOUR BATCH NUMBER Allows up to maximum 10 characters.
NO DATE OVERRIDE Place an X in this data field to select ifapplicable.
BOARDING PASS If the agent wants a boarding pass to issue,
he/she would place an X in this data field.
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If Then
Error occurs Processing will return to the first mask with the
appropriate error response displayed.
All data is valid Processing will continue through
pricing/ticketing.
After the ticket has been issued, the Ticketing Entry Response Mask is
displayed followed by the ticketing responses.
Have the class practice tabbing through the mask and filling in the various
fields. Address any questions or concerns they may have.
Apply
At this time, review all of the information presented here. Ensure
participants have met all objectives for this section and all questions have
been addressed before continuing.
Review
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D o m e s t i c A d d i t i o n a l C o l l e c t i o n
Domestic Additional Collections MaskIntroduce
To demonstrate the Domestic Additional Collections Mask, follow these
steps:
Instructions
Display a passenger name record (preferably a domestic itinerary).1.
2.
3.
4.
5.
6.
7.
Access Exchange Ticket Package W#EXCH.
Complete Flight Segment Mask.
Depress key.
The Basic Exchange Data Mask will be displayed.
Complete the following data fields:
EXCHANGE TKT/DOC
CK DG
COUPON DATA
DATE/PLACE OF ORIG ISSUE
ORIGINAL FORM OF PAYMENT
Select Domestic Additional Collection Mask by placing X in the data
field.
The Domestic Additional Collection Mask is displayed when:
TheADD-COLLECTor INTERNATIONAL REISSUE REQUIREDindicator is
selected on the Basic Exchange Data Mask.
When the itinerary is wholly within the AAA country and multiple
currencies are not involved.
The purpose of this mask is to allow the agent to input the base fare and
taxes for the exchanged ticket. Sabrewill add the fare and taxes for the
new ticket.
Explain
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If a Virtual Coupon Record exists, Sabrewill add the fare and taxes for
both the exchanged ticket and the new ticket.
Prior to displaying the Domestic Additional Collection Mask, the
following will occur:
The BASE FARE OF NEW TICKET,NEW TAX(ES)and TAX CODE(S)
fields will be filled in the mask if a Phase IV record is present and the
AAA currency is the same as the Phase IV. The base fare and up to 10
taxes will be moved from the Phase IV record to the mask. Any
remaining taxes will be added together followed by an XT in the last
tax box.
If any Passenger Facility Charge airport codes are present, they will be
moved to the mask in theNEW PFC AIRPORT CODEfields.
The unused tax box fields will be suppressed.
The Phase IV record should contain the most current information.
If the passenger name record itinerary is wholly within the AAA
country, the AAA currency code will be moved to the Domestic
Additional Collections Mask and be displayed.
Note and discuss the Domestic Additional Collections Mask.Point Out
WW - USD EXCHANGE WITH USD < >X TO DISPLAY INTL EXCHANGE
AND/OR INTL A/C
BASE VALUE OF EXCHANGED TICKET/S/< > USD
PD TAX AND CODES < >< > < >< > < >< >
< >< > < >< > < >< > < >< >
< >< > < >< > < >< > < >< >
XF - EXCHANGED TICKET PFC AIRPORT CODES< >< >< >< >
BASE FARE OF NEW TKT < > USD
TAXES AND CODES < >< > < >< > < >< >
< >< > < >< > < >< > < >< >
< >< > < >< > < >< > < >< >
XF - NEW PFC AIRPORT CODES< >< >< >< >
< >X TO RETURN TO BASIC EXCHANGE SCREEN
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Discuss the various components of the mask with participants.Discuss
WW - USD EXCHANGE WITH USD < >X TO DISPLAY INTL EXCHANGE
AND/OR INTL A/C
As with most of the masks, the title of the mask and any instructions
appear in the first one or two lines.
If the agent wishes to display INTERNATIONAL EXCHANGE AND/OR
INTERNATIONAL ADDCOLLECT, he/she would place X in the date field.
BASE VALUE OF EXCHANGED TICKET/S/< > USD
The agent would place the base fare of the exchanged ticket(s) in this datafield. Up to a maximum of eight characters is allowed.
PD TAX AND CODES < >< > < >< > < >< >
All previously paid taxes (up to eight characters) and the 2-letter tax code
are placed in the data field. For example:
XF - EXCHANGED TICKET PFC AIRPORT CODES< >< >< >< >
If the exchanged ticket collected Passenger Facility Charges for any
airport, the 3-letter airport code should be inserted into these data fields.
BASE FARE OF NEW TKT < > USD
Place the base fare of the newticket in this data field. The field will
accept up to eight characters.
TAXES AND CODES < >< > < >< > < >< >
All applicable taxes and tax codes for the newticket should be added here.
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XF - NEW PFC AIRPORT CODES< >< >< >< >
Any new Passenger Facility Charge airports are input here. Use the 3-
letter airport code.
< >X TO RETURN TO BASIC EXCHANGE SCREEN
To return to the Basic Exchange Screen, the agent would place an X in the
data field.
Once all input is complete, and upon , one of the following will
occur:
Explain
The additional collection will be calculated. During this calculation,
the Base Value of the exchanged ticket is subtracted from the Base
Fare of the new ticket and the difference is moved to the Total Cost
Summary Mask.
Base Fare/New - Base Value/Exchange = Additional Collection
(If the result is negative, the word Negative is displayed in a specific
field on the Total Cost Summary Mask.)
The Paid Tax amounts are subtracted from their corresponding New
Tax amounts by tax code.
New Tax Amount - Paid Tax Amount = Additional Collection
(Any tax with a positive value is reflected in the tax box fields on the
Total Cost Summary Mask)
The Total Cost Summary Mask will be built and displayed on the
screen.
Base Fare Add Collect + Tax Add Collect = Total Add Collect
Have the class practice tabbing through the mask and filling in the various
fields. Address any questions or concerns they may have.
Apply
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International Additional CollectionsIntroduce
If data was entered on the Multi-Currency/IntlReissue Mask, the tax
information will appear as follows:
Explain
The first two PaidTax Amounts and Tax Codes will be carried over
and displayed in the first two tax boxes.
If no New (unpaid) Taxes are present, the third tax box will contain
the third Paid Tax Amount and Tax Code.
Any tax box that does not contain paidtaxes will contain new unpaid
tax amounts and tax codes.
Any remaining New (unpaid) Taxes will be added together and
placed in the third box with an XT as the Tax Code. (A PD will bedisplayed in front of each Paid Tax field.)
Upon reviewing the data in the Total Cost Summary Mask, the agent
would depress key and the Form of Payment Mask will be
displayed if an additional collection is required.
Special Note
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Form of Payment MaskIntroduce
The purpose of this mask is to allow the agent to input the add collect
form of payment. In addition to the actual form of payment, there are data
fields for expiration date and American Express extended payment plan ifpaying by credit card.
Explain
The Form of Payment Mask is displayed when an additional collection is
required on the ticket.
Note the A/C Form of Payment Mask.Point Out
WW - A/C FORM OF PAYMENT. ENTER AMOUNT IN ASSOCIATED FOP BOX
DEPRESS ENTER TO ISSUE TKT. TO EXIT - RESET AND CLEAR.
TTL A/C < >
CASH AMT < >
CHECK AMT < >
< >X IF CC1 APPROVAL PREVIOUSLY OBTAINED
CC1 AMT < > CC EXP < > AX EXTENDED PAY < >
CC NBR < >
< >X IF CC2 APPROVAL PREVIOUSLY OBTAINED
CC2 AMT < > CC EXP < > AX EXTENDED PAY < >
CC NBR < >INV AMT < > DOCUMENT NBR < >
GTR AMT < > DOCUMENT NBR < >
PTA AMT < >
Discuss each of the components.Discuss
WW - A/C FORM OF PAYMENT. ENTER AMOUNT IN ASSOCIATED FOP BOX
DEPRESS ENTER TO ISSUE TKT. TO EXIT - RESET AND CLEAR.
The first two lines of the mask contain the title and instructions to either
issue the ticket or exit the mask.
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TTL A/C < >
The TTL A/Camount will be carried over from the Total Cost Summary
Mask. No agent input is allowed.
CASH AMT < >
Input the total amount of the additional collection for payment by cash. A
maximum of eight characters is allowed.
CHECK AMT < >
If paying the additional collection by check, input the amount in this data
field, allowing up to a maximum of eight characters.
< >X IF CC1 APPROVAL PREVIOUSLY OBTAINED
If paying the additional collection by credit card and an approval was
already obtained, select this data field by placing an X in the brackets.
CC1 AMT < > CC EXP < > AX EXTENDED PAY < >
CC NBR < >
When paying the additional collection by credit card, several data fields
must be completed:
Data Field Description
CC1 AMT Amount to be charged to this credit card in
numeric, up to a maximum of eight
characters.
CC EXP Expiration date of this credit card. This data
field will allow up to four numeric
DD MMM YY.
AX EXTENDED PAY If using an American Express card for the
add collect form of payment, the agent
would complete this data field with an X.
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Data Field Description
CC NBR Input the credit card number here. Up to a
maximum of 50 characters are allowed.
If using a second additional credit card to cover the additional collection,
all of the data fields for CC2 would be completed as well as those data
fields for CC1.
INV AMT < > DOCUMENT NBR < >
If using an Invoice for the additional collection, complete the AMT data
field and the invoice document number. As many as ten characters are
allowed in the document number field for invoice reference.
GTR AMT < > DOCUMENT NBR < >
If using a Government Transportation Request (GTR) for the additional
collection, complete the AMT data field and the GTR number. As many
as eight characters are allowed in each of the two data fields for GTR.
PTA AMT < >
If paying by Prepaid Ticket, the agent would enter the PTA amount here.Up to a eight characters are allowed to define the amount.
The edits to ensure the amounts entered on the mask are equal to the Total
Amount will not apply for prepaid tickets.
Special Note
Have participants tab through the mask and update the various data fields.
Advise participants that once they have input the data, depressing the
key will take them to the next mask in the process.
Apply
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If Then
card is selected, only one approval code
has been retrieved for the credit card by
the Masks for Exchange Ticketing
package and the amount for the credit
card has increased
NEED APPROVAL CODE/FARE aaaaa USD -
xxxx
(aaaaa = the amount of the credit card that
has not yet been approved.)
CREDIT CARD APPROVAL PREVIOUSLY
OBTAINEDfor the corresponding credit
card is not selected and an approval has
not already been retrieved for the credit
card by the Masks for Exchange
Ticketing package
Credit Link will be accessed to retrieve the
approval code and store it in the record.
CREDIT CARD APPROVAL PREVIOUSLY
OBTAINEDfor the corresponding credit
card is not selected, only one approval
code has been retrieved for the credit card
by the Masks for Exchange Ticketing
package, and the amount for the credit
card has increased
Difference will be sent to the Credit Link to
retrieve a second approval code. Both
approval codes will be stored in the record
and printed on the ticket (stock permitting).
Two Approval Codes
If two approval codes have already been retrieved by the Masks for
Exchange Ticketing package and the amount for the credit card increases,the Credit Approval Code Mask will be displayed on the screen with the
following message:
UNABLE TO VERIFY CREDIT - CALL DIRECT - xxxx
The last two credit approval codes will be stored in the record. The first
approval code will be lost.
Note
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Sabredoes not have the authority from the credit card companies to return
approval codes back to the card company to increase the purchasers open
to buy limit when additional approvals are needed. Therefore, care will
need to be taken to ensure agents do not access the Credit Link for more
than what is needed for each credit card form of payment.
Emphasize
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Manual Approval Code MaskIntroduce
The Manual Approval Code Mask is displayed when:Explain
The credit package encounters a problem while obtaining an approvalcode for a credit card
When a credit card is being processed and the corresponding
approval previously obtainedfield is selected
When the Telecheck DCIES option is being used. (The Telecheck
DCIES option can only be used at locations in the United States,
Canada, Puerto Rico, the U.S. Virgin Islands, or the Pacific Islands.)
Manual Approval Code Mask is shown below:Point Out
WW - APPROVAL CODE. ENTER CREDIT CARD OR CHECK APPROVAL CODE.
DEPRESS ENTER TO ISSUE DOC. TO EXIT - RESET AND CLEAR.
APPROVAL CODE < > CC1
CC AMT[ ] CC NBR [ ] CC EXP [ ]
CK AMT[ ] MICR NBR< >
ID - DRIVERS LICENSE DL
ID - ARMED FORCES MIIF APPLICABLE - SECONDARY ID
ID
RETURN TO PREVIOUS MASK TO CHANGE FORM OF PAYMENT < >
NEED APPROVAL CODE/FARE -1ST CC
Note and discuss the components of the mask.Discuss
WW - APPROVAL CODE. ENTER CREDIT CARD OR CHECK APPROVAL CODE.
DEPRESS ENTER TO ISSUE DOC. TO EXIT - RESET AND CLEAR
The mask type and any instructions are listed in the first two lines of the
mask.
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APPROVAL CODE < > CC1
This data field allows the agent to input an approval code obtained
manually, perhaps by calling the credit card company directly. CC1
indicates that CC1 was selected as the form of payment on the Form ofPayment Mask.
CC AMT[ ] CC NBR [ ] CC EXP [ ]
The credit card amount, number and expiration date will be provided and
carried over from the Form of Payment Mask if the CC1 form of payment
was entered on the Form of Payment Mask. The CK data fields will be
suppressed.
If the CC2 form of payment was entered on the Form of Payment Mask,
the CC2 Amount, Credit Card Number, and Expiration Date will be
carried over from the Form of Payment Mask and displayed in the
Approval Code Mask. CC2 will be displayed next to theAPPROVAL
CODE FIELD.
CK AMT[ ] MICR NBR < >
IfCHECK
was selected on the Form of Payment Mask and the Telecheckpackage is being is used, the check amount will be carried over into this
data field form the Form of Payment Mask. CKwill be displayed next to
theAPPROVAL CODEdata field and the credit card data fields will be
suppressed.
TheMICR NBRcan be edited up to a maximum of 25 characters.
ID - DRIVERS LICENSE DL < > < >
If requesting additional identification, such as a drivers license, the agent
would fill in the two data fields with the 2-letter state code and drivers
license number up to 23 characters.
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ID - ARMED FORCES MI < >
If requesting military identification, the agent would enter the ID number
up to nine characters.
IF APPLICABLE - SECONDARY ID < >
ID < >
Any secondary identification may be entered in each data field up to 25
characters, free text.
RETURN TO PREVIOUS MASK TO CHANGE FORM OF PAYMENT < >
If the agent wishes to change the form of payment, select this option byplacing an X in the data field.
Once all editing is complete and upon , one of the following will
occur:
Special Note
If Then
Two credit cards were entered on the
Form of Payment Mask, and CC2 has
been processed
CC1 will then be processed.
A credit card and a check were entered
on the Form of Payment Mask, and the
credit card has been processed
Check will then be processed.
Information from the mask will be sent
to the ticketing package for further
editing. If an error occurs
Processing will return to the first mask with
the appropriate error response displayed.
All data is valid Processing will continue through
pricing/ticketing.
After the ticket has been issued, the Ticketing Entry Response Mask is
displayed followed by the ticketing responses.
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Have the class practice tabbing through the mask and filling in the various
fields. Address any questions or concerns they may have.
Apply
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Multiple Forms of Payment: Credit Card and Credit CardIntroduce
A multiple form of payment containing two credit cards will access the
credit link once for each card. The following will take place if two credit
cards are selected:
Explain
If Then
Credit card approval override for either
credit card is selected and an approval
has not already been retrieved for that
card by the Exchange Ticketing Package
Credit Approval Code Mask will be displayed
on the screen with the following message:
NEED APPROVAL CODE/FARE aaaaa USD -xxxx
(aaaaa = the amount of the credit card that has
not yet been approved.)
Once the Approval Code is entered onthe Credit Approval Code Mask, if credit
card two (CC2) is being processed
Credit card one (CC1) will be checked forCredit Link processing.
CREDIT CARD APPROVAL PREVIOUSLY
OBTAINEDfor the second credit card
(CC2) is notselected and an approval
code has notbeen retrieved for that card
by the Exchange Ticketing package
Second credit card information will be sent to
the Credit Link for approval.
Credit approval code is received Approval code will be stored in the record.
CREDIT CARD APPROVAL PREVIOUSLY
OBTAINEDfor credit card one is selected
Credit Approval Code Mask is displayed with
the following error message:
NEED APPROVAL CODE/FARE aaaaa USD -
xxxx
(aaaaa = the amount of the credit card that has
not yet been approved.)
CREDIT CARD APPROVAL PREVIOUSLY
OBTAINEDfor credit card one is not
selected
Credit card one will be sent to the Credit Link
for approval
If a credit approval code is received Approval code will be stored in the record.
CREDIT CARD APPROVALPREVIOUSLY Difference will be sent to the Credit Link to
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If Then
OBTAINEDfor the corresponding credit
card is not selected, only one approval
code has been retrieved for the credit
card by the Masks for Exchange
Ticketing package, and the amount for
the credit card has increased
retrieve a second approval code. Both
approval codes will be stored in the record and
printed on the ticket. (stock permitting)
Approval code has already been
retrieved for the corresponding credit
card
Credit Approval Code Mask will be displayed
on the screen with the following message:
UNABLE TO VERIFY CREDIT - CALL DIRECT
- xxxx
The new approval code will overlay the original code for the
corresponding card in the record. The original approval code will be lost.
Point Out
Once theAPPROVAL CODEis entered on the Credit Approval Code Mask, if
credit card two is being processed, credit card one will be checked for
Credit Link processing.
The Exchange Ticket Mask procedure permits use of the following
multiple forms of payment:
Special Note
Cash
Check
Credit Cards
Government Travel Request (GTR)
Prepaid Ticket (PTA)
Invoice is not a valid option for multiple forms of payment.
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Credit Card and CheckIntroduce
When a multiple form of payment containing one credit card and a check
form of payment is entered the following will occur:
Explain
If Then
CREDIT CARD APPROVAL PREVIOUSLY
OBTAINEDfor the corresponding credit
card is selected and an approval has not
already been retrieved for that card by
the Masks for Exchange Ticketing
package
Credit Approval Code Mask will be displayed
on the screen with the following message:
NEED APPROVAL CODE/FARE aaaaa USD -
xxxx
(aaaaa = the amount of the credit card that has
not yet been approved.)
Once the Approval code is entered onThe Credit Approval Code Mask and if
using Telecheck (DCIES) option
Credit Approval Code Mask will be preparedfor Telecheck processing and displayed with
the following error message:
NEED MICR NBR OR APPROVAL CODE - xxxx
CREDIT CARD APPROVAL PREVIOUSLY
OBTAINEDfor the corresponding credit
card is selected, only one approval code
has been retrieved for the credit card by
the Masks for Exchange Ticketing
package, and the amount for the creditcard has increased
Credit Approval Code Mask will be displayed
on the screen with the following message:
NEED APPROVAL CODE/FARE aaaaa USD -
xxxx
(aaaaa = the amount of the credit card that hasnot yet been approved.)
Once the Approval Code is entered on
the Credit Approval Code Mask and if
using the Telecheck (DCIES) option
Credit Approval Code Mask will be prepared
for Telecheck processing and displayed with
the following error message:
NEED MICR NBR OR APPROVAL CODE - xxxx
CREDIT CARD APPROVAL PREVIOUSLY
OBTAINEDfor the corresponding credit
card is not selected and an approval code
has not been retrieved for that card by
the Masks for Exchange Ticketing
package
Credit card information will be sent to the
Credit Link for approval.
Credit approval code is received Approval code will be stored in the record.
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If Then
Telecheck option is being used Credit Approval Code Mask is displayed with
the following error message:
NEED MICR NBR OR APPROVAL CODE - xxxx
CREDIT CARD APPROVAL PREVIOUSLY
OBTAINEDfor the corresponding credit
card is not selected, only one approval
code has been retrieved for the credit
card by the Masks for Exchange
Ticketing package, and the amount for
the credit card has increased
Difference will be sent to the Credit Link toretrieve a second approval code. Both
approval codes will be stored in the record. If
the Telecheck option is being used, the Credit
Approval Code Mask will be prepared for
display. If an approval code has already been
retrieved, the approval code will be moved to
the Credit Approval Code Mask. The mask
will be displayed with the following message:
NEED MICR NBR OR APPROVAL CODE - xxxx
Approval codes have already been
retrieved by the Masks for Exchange
Ticketing package for the credit card and
the amount for the credit card increases
Credit Approval Code Mask will be displayed
on the screen with the following message:
UNABLE TO VERIFY CREDIT - CALL DIRECT
- xxxx
Telecheck processing will be accessed,
for carriers using DCIES, when the form
of payment is a check and the user is
located in the U.S., Canada, Puerto Rico,
U.S. Virgin Islands, or the Pacific
Islands. If an approval code has already
been retrieved
Approval code will be displayed on the Credit
Approval Code Mask.
The last two credit approval codes will be stored in the record. The first
approval code will be lost.
Point Out
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Once the Approval Code is entered on the Credit Approval Code Mask
and if the Telecheck option is being used, the Credit Approval Code Mask
will be prepared for Telecheck processing. If an approval code has
already been retrieved for the check, the approval code will be displayed
in the Credit Approval Code Mask. The mask will be displayed with the
following message:
Special Note
NEED MICR NBR OR APPROVAL CODE - xxxx
Once all editing is complete, the following will occur:Point Out
If Then
Manual approval code is needed for check
or credit card forms of payment
Credit Approval Code Mask will be
displayed on the screen with the appropriate
message.
Once all edits are complete, the new input
message is built. The entry will be sent to
the mainline ticketing package where
additional edits will be performed. If an
error occurs
Processing will return to the first mask with
the appropriate error response.
All data is valid Processing will continue through ticketing.
After the ticket has been issued, the Ticketing Entry Response Mask isdisplayed followed by the ticketing responses.
A multiple form of payment containing a credit card and either cash,
GTR, or PTA, will be processed as today. The cash, GTR, and PTA
forms of payment will be edited before the credit card.
Note
Multiple forms of payment are permitted using all print routines except
Gulf Air.
Emphasize
The Gulf Air ticket print routine, using the Exchange Ticket Mask
procedure, is restricted to a single form of payment.
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Additional CollectionPractice
The following steps are examples of an Additional Collection transaction
(domestic). Discuss with participants and address any questions.
Display a completed passenger name record.1.
1.1JONES/A
1 CO1887Y 18MAR M IAHSEA HK1 940A 1215P
2 CO1604Y 22MAR F SEAIAH HK1 625A 1229P
TKT/TIME LIMIT
1.T-
PHONES
1. PWCT
RECEIVED FROM - RG
HDQ.HDQ4REH 1505/12MAR96
EOK 1505 SSXJIK
Access the Flight Segment Mask.2.
W#EXCH
WW - FLIGHT SEGMENTS. TO EXIT - RESET, CLEAR, AND ENTER IR.
X TO MOVE DOWN TO CONTINUE - DEPRESS ENTER KEY
FARE BASIS/ NOT VALID BAG
TKT DESIGNATOR BEFORE AFTER ALLOW
*ALL* FLTS < > < >IAH CO 1887Y 18MAR < > < > < > < >
SEA CO 1604Y 22MAR < > < > < > < >
IAH
For this example, the same FARE BASIScode (Y8) andNOT VALID
AFTERdate (15JUN) apply to *ALL* flights, and have been input in the
*ALL* FLTSdata fields.
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Depress the key.3.
This will display the Basic Exchange Data Mask.
WW - PSGR JONES/A TO EXIT - RESET AND CLEAR.
EXCHANGE CK COUPON DATE/PLACE ORIGINAL
TKT/DOC NBR DG DATA ORIG ISSUE FORM OF PAYMENT
< >EXCHANGE TKT STOCK CONTROL NBR - IF APPLICABLE
< >X FOR CERTIFICATE AND/OR ADDITIONAL EXCHANGE TKT/DOC NBRS
ENTER X
< > ISSUE ELECTRONIC TICKET
< > FOR OTHER TKTG INSTRUCTIONS SCREEN
IF ADD COLLECT/OR/INTERNATIONAL REISSUE REQUIRED
< > IF A REFUND WILL BE PROCESSED
NEW TKT INFO *IF APPLICABLE* ISI- SITI,SOTO,SITO,SOTI< >
ENDORSEMENTS < > PSGR TYPE < >
EXCHANGE TKT EQUIV FARE PAID CURRENCY CODES < >< >< >
IF PREVIOUSLY EXCHANGED -ORIGINAL- TKT/DOC NBR< >
Note that the PSGR NAMEwas moved over directly from the passenger
name record.
The agent input the EXCHANGE TKT/DOC NBRand CK DG
(88812345123453) and completed the COUPON DATA(Afor all coupons to
be exchanged).
DATE/PLACE ORIG ISSUE(12MAR96HOU) was input.
The agent input the FORM OF PAYMENT(CK).
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Select IF ADD COLLECT/OR/INTERNATIONAL REISSUE REQUIREDby
placing X in the data field.
4.
This will display the Domestic Additional Collections Mask.
WW - USD EXCHANGE WITH USD < >X TO DISPLAY INTL EXCHANGEAND/OR INTL A/C
BASE VALUE OF EXCHANGED TICKET/S/ USD
PD TAX AND CODES < >< > < >< > < >< >
< >< > < >< > < >< > < >< >
< >< > < >< > < >< > < >< >
XF - EXCHANGED TICKET PFC AIRPORT CODES< >< >< >
BASE FARE OF NEW TKT USD
TAXES AND CODES < >< > < >< > < >< >
< >< > < >< > < >< > < >< >
< >< > < >< > < >< > < >< >
XF - NEW PFC AIRPORT CODES< >< >< >< >
< >X TO RETURN TO BASIC EXCHANGE SCREEN
Next the agent would input the BASE VALUE OF THE EXCHANGED TICKET
(1098.00).
The EXCHANGED TICKET PFC AIRPORT CODEwas input (SEA).
The final data field completed is the BASE FARE OF NEW TKT(1218.00).
The agent would once all of the appropriate data has been
input and verified.
5.
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If all of the data is correct, the agent would at which time the
Ticketing Entry Response Mask will be displayed.
7.
WW ENTER TO CONTINUE - TO DISPLAY THE ADDL REISSUES/OPTIONS MASK.
- TO EXIT, RESET, CLEAR AND END TRANS.
OK 1221.00/ 24 0070 2803 2
No entries are allowed in this mask.
If additional reissues are required, follow the directions by placing an Xin
the ENTER TO CONTINUE - TO DISPLAY THE ADDL REISSUES/OPTIONS
MASK.
Special Note
If no further reissues are needed:
Depress theRESET key
CLEARthe screen
End Transaction
The following is an example of the passenger name record once ticketed.
Note the TKT/TIME LIMITfield.
Point Out
1.1JONES/A
1 CO1887Y 18MAR M IAHSEA HK1 940A 1215P
2 CO1604Y 22MAR F SEAIAH HK1 625A 1229P
TKT/TIME LIMIT
1.T-12MAR-HDQ4REH
TK 2400702803 JONES/A HDQ4REH 1521/12MAR
PHONES
1.HDQPWCT
RECEIVED FROM - RG
HDQ.HDQ4REH 1505/12MAR96 SSXJIK H
Have the participants make the necessary entries to complete a reissue
transaction involving an additional collection using passenger name
records that have been previously created and ticketed or create and ticket
Apply
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new passenger name records. Address any questions or concerns they
may have.
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A d d i t i o n a l R e i s s u e s
Additional Reissues/Options MaskIntroduce
The Additional Reissues/Options Mask will allow the user to reissue
additional tickets before ending the passenger name record.
Explain
The Additional Reissues/Options Mask is displayed after the exchange
ticket document has been printed and the ENTER TO CONTINUE - TO
DISPLAY THE ADDL REISSUES/OPTIONS MASKis selected by placing an
X in the data field and depressing the key.
The Ticketing Entry Response Mask is shown below:
WW ENTER TO CONTINUE - TO DISPLAY THE ADDL REISSUES/
OPTIONS MASK.
- TO EXIT, RESET, CLEAR AND END TRANS.
OK 1221.00/ 24 0070 2803 2
Once the key is depressed, the Additional Reissues/Options
Mask will be displayed.
Note and discuss the mask.Point Out
WW - ADDITIONAL REISSUES/OPTIONS. TO EXIT - RESET, CLEAR
AND END TRANSACTION.
NBR SELECTION < >
1. VOID AND REISSUE TICKET DUE TO PRINTER MALFUNCTION
2. VOID AND RETURN TO FIRST SCREEN FOR CORRECTIONS
* 3. RETURN TO FIRST SCREEN FOR ADDITIONAL TICKETING
4. ACCESS MISC2 TO COLLECT ASC/PENALTY/OR LTA FEE
5. ACCESS RFND TO ISSUE A REFUND OR RESIDUAL VOUCHER
* COMPLETE ALL SECTIONS BELOW WHEN USING OPTION 3ENTER NAME SELECT ENTRY - < >
IF NAME SELECTION UNKNOWN - RESET, CLEAR, *N, AND *WW
EXCHANGE CK COUPON DATE/PLACE ORIGINAL
TKT/DOC NBR DG DATA ORIG ISSUE FORM OF PAYMENT
1< >< > < > < >
2< >< >
IF APPLICABLE - 1 EXCHANGE STOCK CONTROL NBR < >
2 EXCHANGE STOCK CONTROL NBR < >
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Discuss the various components of the mask.Discuss
WW - ADDITIONAL REISSUES/OPTIONS. TO EXIT - RESET, CLEAR
AND END TRANSACTION.
As with the other masks, the mask title and instructions appear in the first
two lines of the mask.
NBR SELECTION < >
1. VOID AND REISSUE TICKET DUE TO PRINTER MALFUNCTION
Option number 1 allows the agent to void and reissue the ticket because
the printer was either turned off, jammed, etc. To select this option, the
agent would input the number 1 in theNBR SELECTIONdata field.
This option is not available to host customers who are currently using pre-
numbered ticket stock.
2. VOID AND RETURN TO FIRST SCREEN FOR CORRECTIONS
Option number 2 allows the agent to void the ticket and return to the first
screen in the event an error was made. Enter 2 in theNBR SELECTIONdata
field if this is your choice.
This option is not available to customers using pre-numbered ticket stock.
3. RETURN TO FIRST SCREEN FOR ADDITIONAL TICKETING
ENTER NAME SELECT ENTRY - < >
Option number 3 allows the agent to return to the first screen to complete
additional ticketing transaction. In addition to selecting number 3, the
agent would also enter the name selection number to which this exchange
applies.
If option 3 is selected, the name number is required.
4. ACCESS MISC2 TO COLLECT ASC/PENALTY/OR LTA FEE
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Option number 4 allows the agent to access the Miscellaneous Sales and
Service Mask to collect an administrative service charge, penalty or lost
ticket application fee.
For TREX users option number 4 will appear as 4.ACCESS MISC2 TO
COLLECT CHANGE FEE. When option number 4 is selected on the
Additional Reissues/Option Mask, Sabre will automatically display the
Change Fee mask with the applicable data auto-populated.
5. ACCESS RFND TO ISSUE A REFUND OR RESIDUAL VOUCHER
Option number 5 allows the agent to access the Refund Mask to issue a
refund or residual voucher.
EXCHANGE CK COUPON DATE/PLACE ORIGINAL
TKT/DOC NBR DG DATA ORIG ISSUE FORM OF PAYMENT
1< >< > < > < >
Once the appropriate option was selected (1, 2 or 3), the agent would fill
in the above exchange ticket data.
IF APPLICABLE - 1 EXCHANGE STOCK CONTROL NBR < >
2 EXCHANGE STOCK CONTROL NBR < >
This data field is required for Automated Ticket and Boarding Pass (21)
tickets. If utilizing the Lost and Stolen Ticket package, the system
searches the database for ticket number. (Refer to the Lost and Stolen
Ticket module for more information.)
Once a selection has been made and the remaining data input, the agent
would and one of the following will occur:
Explain
If Then
Menu Selection 1 is selected and
upon
System will generate the data from the masks to
the ticketing package and:
Automatically generate a WVentry to void thepreviously generated ticket number
Reissue the document
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If Then
The Additional Reissues/Options Mask will be
also be redisplayed.
Menu Selection 2 is selected and
upon First mask will retain all of the previously
entered data.
Data previously entered on the Form ofPayment and Manual Approval Code masks willbe deleted.
Automatically generate a WV entry to void thepreviously generated ticket number.
First mask (Flight Segment or Basic ExchangeData) will be displayed.
Menu Selection 3 is selected and
upon Flight Segment Mask will be displayed with the
corresponding passenger name that was entered
in theNAME SELECTIONfield.
Previously entered data on the Basic ExchangeData, Additional Exchange Data, Form ofPayment, and Manual Approval Code maskswill be deleted.
Menu Selection 3 is selected and the
exchange ticket information is
entered on this mask
Flight Segment Mask will be displayed with the
corresponding passenger name that was entered in
theNAME SELECTIONfield. All data previouslyentered on previous masks will then be retained,
except on the Manual Approval Code Mask.
Menu Selection 4 is selected and
upon MISC - Services mask will be displayed.
Ticket number field is automatically updated.
Menu Selection 5 is selected and
upon Refund mask will be displayed.
Passengers name is automatically updated.
All data entered on the Additional Reissues/Options Mask (except theNumber Selections) will be carried over to the Basic Exchange Data Mask
and moved to their respective fields.
Special Note
If the second exchange ticket data is entered, the CERTIFICATE AND/OR
ADDITIONAL EXCHANGE TKT/DOCSindicator will be selected on the Basic
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Exchange Data Mask and the data will be moved to their respective fields
on the Additional Exchange Data Mask.
The Form of Payment Mask will be displayed when the form of payment
will need to be verified again. (Credit Card form of payments will need
new authorization codes.) This will also give the user an opportunity to
return to the Basic Exchange Mask to change fields if necessary.
Have the class practice tabbing through the mask and filling in the various
fields. Address any questions or concerns they may have.
Apply
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I n t e r n a t i o n a l A d d i t i o n a l C o l l e c t i o n
Multi Currency/International Reissue MaskIntroduce
The Multi-Currency/International Reissue Mask is displayed when:Explain
TheADD-COLLECT/OR/INTERNATIONAL REISSUE REQUIREDindicator
is selected on the Basic Exchange Data Mask, or
When the itinerary is not wholly within the AAA country, or
When an EQUIVALENT FARE PAID CURRENCY CODEis entered on
either the Basic Exchange Data Mask or on the Other Ticketing
Instructions Mask in the CURRENCY CODE OVERRIDEfield.
The Sabreresponse will be similar to the one shown below:
WW - MULTI CURRENCY/INTERNATIONAL REISSUE
BASE VALUE OF EXCHANGED TICKET/S/< >< >CURRENCY CODE
EQUIV. FARE PAID CURRENCY CODES< >< >IF APPLICABLE
PD TAX AND CODES < >< > < >< > < >< >
< >< > < >< > < >< > < >< >
< >< > < >< > < >< > < >< >
XF - EXCHANGED PFC CHARGE AIRPORT CODES< >< >< >< >
BASE FARE OF NEW TKT < >IN CURRENCY OF EXCHANGED TKT
ADD COLLECT CURRENCY OF PAYMENT < >
A/C TAX AND CODE < >< > < >< > < >< >
< >< > < >< > < >< > < >< >
< >< > < >< > < >< > < >< >
XF - NEW PFC CHARGE AIRPORT CODES< >< >< >< >
< >X TO RETURN TO BASIC EXCHANGE DATA MASK
Discuss each of the components of the mask.Point Out
WW - MULTI CURRENCY/INTERNATIONAL REISSUE
The first line of the mask displays the title.
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BASE VALUE OF EXCHANGED TICKET/S/< >< >CURRENCY CODE
The agent would complete the data fields with the base fare of the
exchanged ticket and 3-letter currency code.
EQUIV. FARE PAID CURRENCY CODES< >< >IF APPLICABLE
If the ticket was issued in another currency, the agent would input the
equivalent amount paid currency codes.
PD TAX AND CODES < >< > < >< > < >< >
Any previously paid taxes and their respective tax codes would be input in
these data fields. The paid tax amount allows up to seven characters,while the paid tax code allows up to 3 characters.
XF - EXCHANGED PFC CHARGE AIRPORT CODES< >< >< >< >
The city codes for any previously collected Passenger Facility Charges
would be entered at this time.
BASE FARE OF NEW TKT < >IN CURRENCY OF EXCHANGED TKT
The base fare of the new ticket would be input, in the currency of the
exchanged ticket. Up to eight characters are allowed.
ADD COLLECT CURRENCY OF PAYMENT < >
The 3-letter currency code for the add collect should be entered in this
data field.
A/C TAX AND CODE < >< > < >< > < >< >
Add the add collect taxes and respective 2-letter codes here.
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XF - NEW PFC CHARGE AIRPORT CODES< >< >< >< >
If any new Passenger Facility Charges are required, enter the 3-letter
airport code in each of the data fields as necessary.
< >X TO RETURN TO BASIC EXCHANGE DATA MASK
The agent may return to the Basic Exchange Data Mask by placing an X
in the date field.
Prior to displaying the Multi-Currency/International Reissue Mask, the
following will occur:
Special Note
If Then
EXCHANGE TKT EQUIVALENT FARE PAID
CURRENCY CODE(S)was entered on the
Basic Exchange Data Mask
EXCHANGE TKT EQUIVALENT FARE PAID
CURRENCY CODE(S)will be carried over and
displayed on the Multi-Currency/International
Reissue Mask.
Phase IV record is present and the
itinerary is international (defined as one
flight segment outside the AAA country)
BASE FARE OF NEW TICKETwill be filled in
the mask.
Once all editing is complete and upon , the following will occur:Point Out
The International Additional Collection will be calculated.
The International Base Value of the Exchanged Ticket will be
subtracted from the Base Fare of the New Ticket.
The difference will be shown as the A/C Base Fare on the Total Cost
Summary Mask.
If the result is negative, it will be reflected on the Total Cost Summary
Mask. The base fare will appear as 0 and to the right of the amount,
the following message will be displayed:
[POSSIBLE REFUND]
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Each of the New A/C Taxes will be reflected on the Total Cost
Summary Mask; either with their individual tax code or as a
summation with an XT tax code.
The International Fare Calculation Mask will be displayed, if a Phase IV
record is not present.
Special Note
If a Phase IV record is present, the Total Cost Summary Mask will be
displayed.
Have the class practice tabbing through the mask and filling in the various
fields. Address any questions or concerns they may have.
Apply
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International Fare Calculation MaskIntroduce
The International Fare Calculation Mask allows the agent to input the fare
calculation information that will print out on the ticket.
Explain
Five fare calculation lines will be displayed for Automated Ticket and
Boarding Pass ticket stock. If carbonized or transitional ticket stock, the
fifth line will be suppressed.
The International Fare Calculation Mask will be displayed if a Phase IV
ticket record is not present for an international add collect.
The Sabreresponse will be similar to the one shown below:
WW - INTERNATIONAL FARE CALC. TO EXIT - RESET AND CLEAR.
ENTER THE NEW FARE CALCULATION INFORMATION BELOW
< >
< >
< >
< >
< >
< >X TO RETURN TO PREVIOUS MASK
The International Fare Calculation Mask will have the following fields
which require editing:
Point Out
WW - INTERNATIONAL FARE CALC. TO EXIT - RESET AND CLEAR.
Mask title and instructions to exit the mask. (No edit required.)
ENTER THE NEW FARE CALCULATION INFORMATION BELOW< >
The agent would enter the fare calculation information in a format similar
to that of a Phase IV record, using cities, airline, designator for one way
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and fare data. Up to 51 characters are allowed for each line of fare
calculation.
The fare calculation is required for international itineraries.
Have participants practice international reissues. Monitor for accuracy.
Ensure all participants are able to meet all objectives to this point.
Apply
Address any questions or concerns.
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I n v o l u n t a r y R e r o u t e
Involuntary Reroute MaskIntroduce
W#EXCH#INVOL Demonstrate
The purpose of this mask is to allow the agent to issue an exchange
document for an involuntary rerouting.
Explain
The Involuntary Reroute Mask is displayed after the Flight Segment Mask
when a INVOLsecondary action code is used in the exchange mask
entry.
The response will be a Flight Segment Mask.
WW - FLIGHT SEGMENTS. TO EXIT - RESET, CLEAR, AND ENTER IR
X TO MOVE DOWN TO CONTINUE - DEPRESS ENTER KEY
FARE BASIS/ NOT VALID BAG
TKT DESIGNATOR BEFORE AFTER ALLOW
*ALL* FLTS < > < > < > < >
DFW AA 203Y 02MAY < > < > < > < >
SFO AA 1998Y 04MAY < > < > < > < >
DFW
The agent would fill in the data fields with the appropriate data for*ALL*
FLTSor each individual flight. Upon , the Involuntary Reroute
Mask will appear.
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Note and discuss the Involuntary Reroute Mask.Point Out
WW - INVOLUNTARY REROUTE TO EXIT - RESET AND CLEAR.
JONES/A
FROM AIRLINE< > FLT NBR< > REASON< >
EXCHANGE CK COUPON DATE/PLACE ORIGINALTICKET NBR DG DATA ORIG ISSUE FORM OF PAYMENT
< > < > < > < >
< >EXCHANGE TKT STOCK CONTROL NBR - IF APPLICABLE
ORIGINAL TKT INFO - BASE FARE CURRENCY CODE< > AMT< >
EQUIV AMOUNT PAID CURRENCY CODE< > AMT< >
TAX< >< >/< >< >/< >< >
C/< >
< >
< >
*IF APPLICABLE* INTL SALES - SITI,SOTO,SITO,SOTI< >
EXCHANGE TKT EQUIV FARE PAID CURRENCY CODES < >< >< >
ORIGIN/DESTINATION < >/< >
WW - INVOLUNTARY REROUTE TO EXIT - RESET AND CLEAR.
Discuss each component of the mask.Discuss
WW - INVOLUNTARY REROUTE TO EXIT - RESET AND CLEAR.
The first line contains the name of the mask and instructions to exit.
JONES/A
The name of the passenger is copied from the passenger name record.
FROM AIRLINE< > FLT NBR< > REASON< >
The FROM AIRLINE, FLT NBRand REASONfor the reroute are required.
The REASONdata field may be free text up to a maximum of 30 characters
(all except #).
EXCHANGE CK COUPON DATE/PLACE ORIGINAL
TICKET NBR DG DATA ORIG ISSUE FORM OF PAYMENT
< > < > < > < >
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The EXCHANGE TICKET NBRis also required and will support up to a
maximum of 14 characters, inclusive of the check digit.
The COUPON DATAfield is also required and should reflect the exchange
coupons in either numeric form or A for all coupons.
The DATE/PLACE ORIG ISSUEis required.
The ORIGINAL FORM OF PAYMENTis also required and will support up to
18 characters.
< >EXCHANGE TKT STOCK CONTROL NBR - IF APPLICABLE
This data field is required for Automated Ticket and Boarding Pass (21)
tickets. If utilizing the Lost and Stolen Ticket package, the system
searches the database for ticket number. (Refer to the Lost and Stolen
Ticket module for more information)
ORIGINAL TKT INFO - BASE FARE CURRENCY CODE< > AMT< >
The BASE FARE CURRENCY CODEandAMTare required. The currency
code will support three characters while theAMTdata field allows eight
characters.
EQUIV AMOUNT PAID CURRENCY CODE< > AMT< >
Both of these data fields are optional. The CURRENCY CODEwill allow
three characters. TheAMTdata field allows up to seven characters.
TAX< >< >/< >< >/< >< >
At least one TAXamount field must be entered even if zero. If EQUIVAMOUNT PAIDis completed, the TAXamount must be entered in the same
decimal format of the EQUIV AMOUNT PAID.
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