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Issuing a Unit specific Service Request for Repair, Maintenance, Service
(Example: Contract College – Veterinary College)
-Electronically-Via Maximo
Service Request The service request process is designed to handle the
routine/corrective maintenance and other daily facility needs of our campus community.
The service request system provides a quick and easy mechanism to request work from Facilities Services/Zone, and works in conjunction with our Maximo System to handle customer billing and material procurement.
This mechanism provides a trackable document with applicable information to accomplish needed work.
• You• Dept.
Rep.
Issue Service request (web based)
• Unit Facilities
•(Veterinary Facilities)
Review and approve Service request
(Maximo)
• Zone• (Contract College)
Assign Service request
• Trade
Perform Service request
Queues The workflow process
You / Department
https://www.fs.cornell.edu:8444/GTD/fs_service_request.cfm
Net ID and Password
Portal to Facilities Service Website to issue Service Request
You/Dept.
You or Veterinary Facilities Veterinary Facilities
https://maximo.fs.cornell.edu:8474/
Portal to log into Maximo website
Veterinary Facilities & Customer Service
Maximo Log-in site