8142019 Example Assessment Report

httpslidepdfcomreaderfullexample-assessment-report 18

Business Process ManagementReadiness Assessment

Developed for Andrew Hawthorn

January 08 2007

Title

8142019 Example Assessment Report

httpslidepdfcomreaderfullexample-assessment-report 282

Thank you for taking the BPM Readiness Assessment If you were interested in this report youhave probably been frustrated by slow unmanaged or broken business process in yourorganization Its common to hear complaints that bureaucracy takes too long to respond tobusiness needs that projects fall through the cracks or that too many people are re-inventing thewheel

Business Process Management (BPM) provides a strategy for addressing these types of issues

BPM is a methodology for managing and improving the performance of the business throughcontinuous optimization of processes In its most advanced state BPM is run through a closed-loop cycle of process modeling execution and measurement Successful BPM can provide

bull Improved visibility and business insight which helps you meet compliance requirementsand set more effective business strategies

bull Improved productivity through streamlined automated processes that regulate every-dayfunctions and provide a means to track and expedite exceptions to the normal work stream

bull Improved customer satisfaction by optimizing the many inefficient business processes thattouch your customer

bull Improved innovation through greater intelligence on your market and increased ability tolaunch initiatives

Your Results Overview

This report was generated based on the answers you provided in the BPM Lifecycle Assessmentquestionnaire Read on to get more information on the following

1 BPM Maturity Level Understand how your company stacks up in four distinct areas ofBPM proficiency analyzing orchestrating optimizing and innovating

2 Comparison points See how your scores compare to industry best practices and theaverage of all questionnaire respondents

3 Key Actions Identify what key actions your organization should take to improve visibilityagility and innovation through BPM

4 Business Impact Review potential business impacts your company can realize if youundertake the recommended key actions5 Resources Take the next steps towards researching or expanding your BPM initiatives

using the industry resources listed at the end of this report

Comparative Results

Your answers resulted in the following BPM maturity scores Your relative score was calculated bynormalizing the responses within each domain area A score of 100 signifies full use of industrybest practices across the four BPM domains

8142019 Example Assessment Report

httpslidepdfcomreaderfullexample-assessment-report 383

Documenting and Analyzing

Ultimate Destination Visible Standardized and Documented Processes Company is very

process aware with staffing in place and a single standardized BPM tool coordinating processes

within the business and those that touch customers partners or suppliers Almost all processes are

reviewed simulated and updated regularly Real-time monitoring of Key Performance Indicators

forms the basis for continual analysis and optimization

Your Current State Limited Documentation and Analysis Some processes may be defined

documented and modeled The business has dedicated some process-related resources likely to a

BPM pilot project for a specific department or strategic process

Actions to Considerbull Consider improving one or more high-profile processes which could render significant benefitsbull Consider increasing the effort spent documenting and analyzing your existing processes even

beyond the key processes that may already have been addressedbull Consider standardizing on a specific BPM suite for modeling processesbull Consider the value of simulating existing processes and proposed changes as a way to measure

effectiveness and identify process bottlenecksbull Consider staffing a specific role to identify problematic processesbull Consider staffing a team within IT to regularly resolve business process issues

Potential Business Impact

bull Well documented processes can reduce employee training costsbull Visibility into processes enables better compliance with regulations such as with Sarbanes Oxley

or the US Patriot Actbull Identifying the sources of errors and bottlenecks can significantly reduce the costs of executing

business processesbull Identifying best practice processes can reduce the effort and costs needed to complete common

or important workbull Reuse of common design patterns across multiple projects can enable faster time-to-delivery at

lower costbull Establishing an appropriate staffing structure to quickly identify and prioritize process

improvements can provide significant and immediate returns on investmentbull Eliminating redundant processes and applications can reduce costs in system maintenance and

management

8142019 Example Assessment Report

httpslidepdfcomreaderfullexample-assessment-report 484

Orchestrating and Automating

Ultimate Destination Effective Process Coordination and Automation Processes are modeledand measured using a company-standard BPM tool integrated with legacy and backend systemslikely using a SOA framework of reusable components IT and business managers are able tocollaborate on process improvement projects throughout the project lifecycle using a shared

process model All critical processes are properly documented reviewed simulated and updatedregularly Management defines and watches Key Performance Indicators (KPIs) driven by BPMexecution and automation and nearly all exceptions are measured and tracked

Your Current State Minimal Process Coordination and Automation Some business processesare defined and documented but very few are automated Non-standard systems andmethodologies in a manual process environment likely means IT and business have difficultycollaborating and agreeing on critical improvements Exception-handling is likely very reactive anddependant on heroes within the organization

Actions to Considerbull Consider systematically improving several processes within a single department or divisionbull Investigating using a BPM suite for more effective process deployment and executionbull Consider requiring business process owners and IT developers to use the same standard tools

to collaborate and iterate on process improvement projects

Potential Business Impact bull The value obtained through process improvement typically multiplies when process

improvements span organizational and divisional boundariesbull Automated processes can reduce redundant work improve customer service and reduce costs -

providing a significant return on investmentbull Teams can usually build and deploy processes much faster when they effectively collaborate

using a single standardized BPMS for supporting both human-intensive and system-intensiveprocesses

bull Easy-to-use BPM and business process reporting tools can empower the line of business todrive change and achieve new levels of agility

bull Process audits and process measurements can significantly improve overall accountability thusimproving customer service and meeting Service Level Agreements (SLAs)

bull Improved exception handling can significantly improve time-to-resolution and identify anydropped hand-offs between departments or divisions

8142019 Example Assessment Report

httpslidepdfcomreaderfullexample-assessment-report 585

Optimizing Business Processes

Ultimate Destination Enterprise Commitment to Proactive Optimization A Center of Excellencekeeps the organization following an industry-accepted process improvement methodology like SixSigma or Lean with cross-functional representation from executives line of business managersand IT A standard BPM suite (BPMS) offers a repository of templates and reusable process

objects for faster modeling of processes Business Activity Monitoring (BAM) dashboards providealert mechanisms and actionable information providing for a continual cycle of processimprovement

Your Current State Ad-hoc Process Optimization Processes are only reviewed analyzed andmodified as problems arise If process success metrics are available they must be manuallyprepared in a program like Excel

Actions to Considerbull Consider creating a repository of process templates to let business users share best practices

and pave a faster path to successbull Consider deploying business activity monitoring dashboards in cases where real-time monitoring

of business activity could increase management efficiencybull Consider enabling business users to make real time changes to policies without IT resourcesbull Consider deploying and standardizing on an industry-accepted process improvement

methodology such as Six Sigma Total Quality Management (TQM) or Lean Manufacturing

Potential Business Impact bull Reusable templates and process objects can significantly reduce the time it takes to improve

processes or deploy new processes using BPMbull Seamless synchronization and a real-time feedback loop between business users and IT

ensures applications are built right the first time saving time and moneybull Using an industry-accepted BPM methodology your company can realize the BPM best

practices others learned through experience also saving time and moneybull Effective process metrics can proactively alert management to bottlenecks and break downs

thus improving responsiveness to business-critical issues allowing for better customer serviceproduct development or implementation of strategic initiatives

8142019 Example Assessment Report

httpslidepdfcomreaderfullexample-assessment-report 686

Innovating Through BPM

Ultimate Destination Intense Commitment to Innovation through BPM Company relies on BPMto enable rapid innovation and game changing moves Business IT and senior management arecommitted to the use of Key Performance Indicators to measure processes Process improvementsare commonly a part of individual and team performance reviews The organizational direction and

strategy relies on innovating with business processes

Your Current State Early State of Change Innovation is cultivated in some departments butbroad support for innovation using BPM is limited Business lacks the focus funding or ability toeffectively create change using business process innovation

Actions to Considerbull Consider involving partners suppliers and customers in business process improvement projectsbull Consider using Service Oriented Architecture to manage reuse and govern process

componentsbull Consider making process improvements a common part of individual and team performance

reviewsbull Identify ways in which BPM might increase your companys ability to improve employee

productivity improve customer service react to change or grow revenue

Potential Business Impact bull Improve the chance of dominating your customers by using process improvements to change

the gamebull Achieve greater business agility and ability to capitalize on new opportunitiesbull Decrease chance of business failure or loss through better visibility into current operationsbull Grow current market through streamlined processesbull Establish industry leadership gains that clearly separate your company from competitorsbull Decrease costs through automated finely tuned process managementbull Secure greater customer satisfaction through better exception handling and visibility into Key

Performance Indicatorsbull Decrease operating costs and improve employee productivity through process improvements

8142019 Example Assessment Report

httpslidepdfcomreaderfullexample-assessment-report 787

Industry Resources

BPM Institute A peer-to-peer exchange for Business Process Management professionalswwwbpminstituteorg

BPM Institutes Business Process Management Suite (BPMS) Report An objective report

of the ten leading BPM Suites wwwbpminstituteorgbpmsreporthtml

BPM Group A global business club for exchanging ideas and best practice in business processand change managementwwwbpmgorg

Object Management Group An independent BPM standards body wwwomgcom

bull Unified Modeling Language (UML) is an OMG standard for application integration modeling

(AquaLogic BPM enables modeling in UML) wwwumlorg

bull Business Process Modeling Notation (BPMN) is an OMG standard for business process

modeling (AquaLogic BPM enables modeling BPMN ) wwwbpmnorg

Analyst Reports

Gartner Research This top technology analyst firm has many reports on BPMhttpwwwgartnercom

Forrester Research This top Technology firm also has a host of BPM Reports- search on allBPM Reports wwwforrestercom or read the BPM case study on BEA customer First Horizonavailable free to BEA prospects and customers atwwwbeacommoreinfoBPM

Aberdeen Research BPM Benchmark Report This survey-based report examines the BPMexperiences of over 160 companieshttpwwwaberdeencomsummaryreportbenchmarkRA_BPM_PK_3385asp

BEA Resources

Getting Started - an Introduction to BPMhttpwwwbeacomframeworkjspCNT=introductionhtmampFP=contentproductsalbpm

BEA BPM Resource Center BEA customers and prospects can get complimentary access to awide range of reports white papers and web seminar recordings at wwwbeacommoreinfoBPM

BPM Discovery Workshops This one-day engagement is led by a senior BEA businessconsultant to bring together an organizations IT and business stakeholders to identify the bestopportunities to realize value from BPM software Contact ALBPMConsultingbeacom

Resources

8142019 Example Assessment Report

httpslidepdfcomreaderfullexample-assessment-report 282

Thank you for taking the BPM Readiness Assessment If you were interested in this report youhave probably been frustrated by slow unmanaged or broken business process in yourorganization Its common to hear complaints that bureaucracy takes too long to respond tobusiness needs that projects fall through the cracks or that too many people are re-inventing thewheel

Business Process Management (BPM) provides a strategy for addressing these types of issues

BPM is a methodology for managing and improving the performance of the business throughcontinuous optimization of processes In its most advanced state BPM is run through a closed-loop cycle of process modeling execution and measurement Successful BPM can provide

bull Improved visibility and business insight which helps you meet compliance requirementsand set more effective business strategies

bull Improved productivity through streamlined automated processes that regulate every-dayfunctions and provide a means to track and expedite exceptions to the normal work stream

bull Improved customer satisfaction by optimizing the many inefficient business processes thattouch your customer

bull Improved innovation through greater intelligence on your market and increased ability tolaunch initiatives

Your Results Overview

This report was generated based on the answers you provided in the BPM Lifecycle Assessmentquestionnaire Read on to get more information on the following

1 BPM Maturity Level Understand how your company stacks up in four distinct areas ofBPM proficiency analyzing orchestrating optimizing and innovating

2 Comparison points See how your scores compare to industry best practices and theaverage of all questionnaire respondents

3 Key Actions Identify what key actions your organization should take to improve visibilityagility and innovation through BPM

4 Business Impact Review potential business impacts your company can realize if youundertake the recommended key actions5 Resources Take the next steps towards researching or expanding your BPM initiatives

using the industry resources listed at the end of this report

Comparative Results

Your answers resulted in the following BPM maturity scores Your relative score was calculated bynormalizing the responses within each domain area A score of 100 signifies full use of industrybest practices across the four BPM domains

8142019 Example Assessment Report

httpslidepdfcomreaderfullexample-assessment-report 383

Documenting and Analyzing

Ultimate Destination Visible Standardized and Documented Processes Company is very

process aware with staffing in place and a single standardized BPM tool coordinating processes

within the business and those that touch customers partners or suppliers Almost all processes are

reviewed simulated and updated regularly Real-time monitoring of Key Performance Indicators

forms the basis for continual analysis and optimization

Your Current State Limited Documentation and Analysis Some processes may be defined

documented and modeled The business has dedicated some process-related resources likely to a

BPM pilot project for a specific department or strategic process

Actions to Considerbull Consider improving one or more high-profile processes which could render significant benefitsbull Consider increasing the effort spent documenting and analyzing your existing processes even

beyond the key processes that may already have been addressedbull Consider standardizing on a specific BPM suite for modeling processesbull Consider the value of simulating existing processes and proposed changes as a way to measure

effectiveness and identify process bottlenecksbull Consider staffing a specific role to identify problematic processesbull Consider staffing a team within IT to regularly resolve business process issues

Potential Business Impact

bull Well documented processes can reduce employee training costsbull Visibility into processes enables better compliance with regulations such as with Sarbanes Oxley

or the US Patriot Actbull Identifying the sources of errors and bottlenecks can significantly reduce the costs of executing

business processesbull Identifying best practice processes can reduce the effort and costs needed to complete common

or important workbull Reuse of common design patterns across multiple projects can enable faster time-to-delivery at

lower costbull Establishing an appropriate staffing structure to quickly identify and prioritize process

improvements can provide significant and immediate returns on investmentbull Eliminating redundant processes and applications can reduce costs in system maintenance and

management

8142019 Example Assessment Report

httpslidepdfcomreaderfullexample-assessment-report 484

Orchestrating and Automating

Ultimate Destination Effective Process Coordination and Automation Processes are modeledand measured using a company-standard BPM tool integrated with legacy and backend systemslikely using a SOA framework of reusable components IT and business managers are able tocollaborate on process improvement projects throughout the project lifecycle using a shared

process model All critical processes are properly documented reviewed simulated and updatedregularly Management defines and watches Key Performance Indicators (KPIs) driven by BPMexecution and automation and nearly all exceptions are measured and tracked

Your Current State Minimal Process Coordination and Automation Some business processesare defined and documented but very few are automated Non-standard systems andmethodologies in a manual process environment likely means IT and business have difficultycollaborating and agreeing on critical improvements Exception-handling is likely very reactive anddependant on heroes within the organization

Actions to Considerbull Consider systematically improving several processes within a single department or divisionbull Investigating using a BPM suite for more effective process deployment and executionbull Consider requiring business process owners and IT developers to use the same standard tools

to collaborate and iterate on process improvement projects

Potential Business Impact bull The value obtained through process improvement typically multiplies when process

improvements span organizational and divisional boundariesbull Automated processes can reduce redundant work improve customer service and reduce costs -

providing a significant return on investmentbull Teams can usually build and deploy processes much faster when they effectively collaborate

using a single standardized BPMS for supporting both human-intensive and system-intensiveprocesses

bull Easy-to-use BPM and business process reporting tools can empower the line of business todrive change and achieve new levels of agility

bull Process audits and process measurements can significantly improve overall accountability thusimproving customer service and meeting Service Level Agreements (SLAs)

bull Improved exception handling can significantly improve time-to-resolution and identify anydropped hand-offs between departments or divisions

8142019 Example Assessment Report

httpslidepdfcomreaderfullexample-assessment-report 585

Optimizing Business Processes

Ultimate Destination Enterprise Commitment to Proactive Optimization A Center of Excellencekeeps the organization following an industry-accepted process improvement methodology like SixSigma or Lean with cross-functional representation from executives line of business managersand IT A standard BPM suite (BPMS) offers a repository of templates and reusable process

objects for faster modeling of processes Business Activity Monitoring (BAM) dashboards providealert mechanisms and actionable information providing for a continual cycle of processimprovement

Your Current State Ad-hoc Process Optimization Processes are only reviewed analyzed andmodified as problems arise If process success metrics are available they must be manuallyprepared in a program like Excel

Actions to Considerbull Consider creating a repository of process templates to let business users share best practices

and pave a faster path to successbull Consider deploying business activity monitoring dashboards in cases where real-time monitoring

of business activity could increase management efficiencybull Consider enabling business users to make real time changes to policies without IT resourcesbull Consider deploying and standardizing on an industry-accepted process improvement

methodology such as Six Sigma Total Quality Management (TQM) or Lean Manufacturing

Potential Business Impact bull Reusable templates and process objects can significantly reduce the time it takes to improve

processes or deploy new processes using BPMbull Seamless synchronization and a real-time feedback loop between business users and IT

ensures applications are built right the first time saving time and moneybull Using an industry-accepted BPM methodology your company can realize the BPM best

practices others learned through experience also saving time and moneybull Effective process metrics can proactively alert management to bottlenecks and break downs

thus improving responsiveness to business-critical issues allowing for better customer serviceproduct development or implementation of strategic initiatives

8142019 Example Assessment Report

httpslidepdfcomreaderfullexample-assessment-report 686

Innovating Through BPM

Ultimate Destination Intense Commitment to Innovation through BPM Company relies on BPMto enable rapid innovation and game changing moves Business IT and senior management arecommitted to the use of Key Performance Indicators to measure processes Process improvementsare commonly a part of individual and team performance reviews The organizational direction and

strategy relies on innovating with business processes

Your Current State Early State of Change Innovation is cultivated in some departments butbroad support for innovation using BPM is limited Business lacks the focus funding or ability toeffectively create change using business process innovation

Actions to Considerbull Consider involving partners suppliers and customers in business process improvement projectsbull Consider using Service Oriented Architecture to manage reuse and govern process

componentsbull Consider making process improvements a common part of individual and team performance

reviewsbull Identify ways in which BPM might increase your companys ability to improve employee

productivity improve customer service react to change or grow revenue

Potential Business Impact bull Improve the chance of dominating your customers by using process improvements to change

the gamebull Achieve greater business agility and ability to capitalize on new opportunitiesbull Decrease chance of business failure or loss through better visibility into current operationsbull Grow current market through streamlined processesbull Establish industry leadership gains that clearly separate your company from competitorsbull Decrease costs through automated finely tuned process managementbull Secure greater customer satisfaction through better exception handling and visibility into Key

Performance Indicatorsbull Decrease operating costs and improve employee productivity through process improvements

8142019 Example Assessment Report

httpslidepdfcomreaderfullexample-assessment-report 787

Industry Resources

BPM Institute A peer-to-peer exchange for Business Process Management professionalswwwbpminstituteorg

BPM Institutes Business Process Management Suite (BPMS) Report An objective report

of the ten leading BPM Suites wwwbpminstituteorgbpmsreporthtml

BPM Group A global business club for exchanging ideas and best practice in business processand change managementwwwbpmgorg

Object Management Group An independent BPM standards body wwwomgcom

bull Unified Modeling Language (UML) is an OMG standard for application integration modeling

(AquaLogic BPM enables modeling in UML) wwwumlorg

bull Business Process Modeling Notation (BPMN) is an OMG standard for business process

modeling (AquaLogic BPM enables modeling BPMN ) wwwbpmnorg

Analyst Reports

Gartner Research This top technology analyst firm has many reports on BPMhttpwwwgartnercom

Forrester Research This top Technology firm also has a host of BPM Reports- search on allBPM Reports wwwforrestercom or read the BPM case study on BEA customer First Horizonavailable free to BEA prospects and customers atwwwbeacommoreinfoBPM

Aberdeen Research BPM Benchmark Report This survey-based report examines the BPMexperiences of over 160 companieshttpwwwaberdeencomsummaryreportbenchmarkRA_BPM_PK_3385asp

BEA Resources

Getting Started - an Introduction to BPMhttpwwwbeacomframeworkjspCNT=introductionhtmampFP=contentproductsalbpm

BEA BPM Resource Center BEA customers and prospects can get complimentary access to awide range of reports white papers and web seminar recordings at wwwbeacommoreinfoBPM

BPM Discovery Workshops This one-day engagement is led by a senior BEA businessconsultant to bring together an organizations IT and business stakeholders to identify the bestopportunities to realize value from BPM software Contact ALBPMConsultingbeacom

Resources

8142019 Example Assessment Report

httpslidepdfcomreaderfullexample-assessment-report 383

Documenting and Analyzing

Ultimate Destination Visible Standardized and Documented Processes Company is very

process aware with staffing in place and a single standardized BPM tool coordinating processes

within the business and those that touch customers partners or suppliers Almost all processes are

reviewed simulated and updated regularly Real-time monitoring of Key Performance Indicators

forms the basis for continual analysis and optimization

Your Current State Limited Documentation and Analysis Some processes may be defined

documented and modeled The business has dedicated some process-related resources likely to a

BPM pilot project for a specific department or strategic process

Actions to Considerbull Consider improving one or more high-profile processes which could render significant benefitsbull Consider increasing the effort spent documenting and analyzing your existing processes even

beyond the key processes that may already have been addressedbull Consider standardizing on a specific BPM suite for modeling processesbull Consider the value of simulating existing processes and proposed changes as a way to measure

effectiveness and identify process bottlenecksbull Consider staffing a specific role to identify problematic processesbull Consider staffing a team within IT to regularly resolve business process issues

Potential Business Impact

bull Well documented processes can reduce employee training costsbull Visibility into processes enables better compliance with regulations such as with Sarbanes Oxley

or the US Patriot Actbull Identifying the sources of errors and bottlenecks can significantly reduce the costs of executing

business processesbull Identifying best practice processes can reduce the effort and costs needed to complete common

or important workbull Reuse of common design patterns across multiple projects can enable faster time-to-delivery at

lower costbull Establishing an appropriate staffing structure to quickly identify and prioritize process

improvements can provide significant and immediate returns on investmentbull Eliminating redundant processes and applications can reduce costs in system maintenance and

management

8142019 Example Assessment Report

httpslidepdfcomreaderfullexample-assessment-report 484

Orchestrating and Automating

Ultimate Destination Effective Process Coordination and Automation Processes are modeledand measured using a company-standard BPM tool integrated with legacy and backend systemslikely using a SOA framework of reusable components IT and business managers are able tocollaborate on process improvement projects throughout the project lifecycle using a shared

process model All critical processes are properly documented reviewed simulated and updatedregularly Management defines and watches Key Performance Indicators (KPIs) driven by BPMexecution and automation and nearly all exceptions are measured and tracked

Your Current State Minimal Process Coordination and Automation Some business processesare defined and documented but very few are automated Non-standard systems andmethodologies in a manual process environment likely means IT and business have difficultycollaborating and agreeing on critical improvements Exception-handling is likely very reactive anddependant on heroes within the organization

Actions to Considerbull Consider systematically improving several processes within a single department or divisionbull Investigating using a BPM suite for more effective process deployment and executionbull Consider requiring business process owners and IT developers to use the same standard tools

to collaborate and iterate on process improvement projects

Potential Business Impact bull The value obtained through process improvement typically multiplies when process

improvements span organizational and divisional boundariesbull Automated processes can reduce redundant work improve customer service and reduce costs -

providing a significant return on investmentbull Teams can usually build and deploy processes much faster when they effectively collaborate

using a single standardized BPMS for supporting both human-intensive and system-intensiveprocesses

bull Easy-to-use BPM and business process reporting tools can empower the line of business todrive change and achieve new levels of agility

bull Process audits and process measurements can significantly improve overall accountability thusimproving customer service and meeting Service Level Agreements (SLAs)

bull Improved exception handling can significantly improve time-to-resolution and identify anydropped hand-offs between departments or divisions

8142019 Example Assessment Report

httpslidepdfcomreaderfullexample-assessment-report 585

Optimizing Business Processes

Ultimate Destination Enterprise Commitment to Proactive Optimization A Center of Excellencekeeps the organization following an industry-accepted process improvement methodology like SixSigma or Lean with cross-functional representation from executives line of business managersand IT A standard BPM suite (BPMS) offers a repository of templates and reusable process

objects for faster modeling of processes Business Activity Monitoring (BAM) dashboards providealert mechanisms and actionable information providing for a continual cycle of processimprovement

Your Current State Ad-hoc Process Optimization Processes are only reviewed analyzed andmodified as problems arise If process success metrics are available they must be manuallyprepared in a program like Excel

Actions to Considerbull Consider creating a repository of process templates to let business users share best practices

and pave a faster path to successbull Consider deploying business activity monitoring dashboards in cases where real-time monitoring

of business activity could increase management efficiencybull Consider enabling business users to make real time changes to policies without IT resourcesbull Consider deploying and standardizing on an industry-accepted process improvement

methodology such as Six Sigma Total Quality Management (TQM) or Lean Manufacturing

Potential Business Impact bull Reusable templates and process objects can significantly reduce the time it takes to improve

processes or deploy new processes using BPMbull Seamless synchronization and a real-time feedback loop between business users and IT

ensures applications are built right the first time saving time and moneybull Using an industry-accepted BPM methodology your company can realize the BPM best

practices others learned through experience also saving time and moneybull Effective process metrics can proactively alert management to bottlenecks and break downs

thus improving responsiveness to business-critical issues allowing for better customer serviceproduct development or implementation of strategic initiatives

8142019 Example Assessment Report

httpslidepdfcomreaderfullexample-assessment-report 686

Innovating Through BPM

Ultimate Destination Intense Commitment to Innovation through BPM Company relies on BPMto enable rapid innovation and game changing moves Business IT and senior management arecommitted to the use of Key Performance Indicators to measure processes Process improvementsare commonly a part of individual and team performance reviews The organizational direction and

strategy relies on innovating with business processes

Your Current State Early State of Change Innovation is cultivated in some departments butbroad support for innovation using BPM is limited Business lacks the focus funding or ability toeffectively create change using business process innovation

Actions to Considerbull Consider involving partners suppliers and customers in business process improvement projectsbull Consider using Service Oriented Architecture to manage reuse and govern process

componentsbull Consider making process improvements a common part of individual and team performance

reviewsbull Identify ways in which BPM might increase your companys ability to improve employee

productivity improve customer service react to change or grow revenue

Potential Business Impact bull Improve the chance of dominating your customers by using process improvements to change

the gamebull Achieve greater business agility and ability to capitalize on new opportunitiesbull Decrease chance of business failure or loss through better visibility into current operationsbull Grow current market through streamlined processesbull Establish industry leadership gains that clearly separate your company from competitorsbull Decrease costs through automated finely tuned process managementbull Secure greater customer satisfaction through better exception handling and visibility into Key

Performance Indicatorsbull Decrease operating costs and improve employee productivity through process improvements

8142019 Example Assessment Report

httpslidepdfcomreaderfullexample-assessment-report 787

Industry Resources

BPM Institute A peer-to-peer exchange for Business Process Management professionalswwwbpminstituteorg

BPM Institutes Business Process Management Suite (BPMS) Report An objective report

of the ten leading BPM Suites wwwbpminstituteorgbpmsreporthtml

BPM Group A global business club for exchanging ideas and best practice in business processand change managementwwwbpmgorg

Object Management Group An independent BPM standards body wwwomgcom

bull Unified Modeling Language (UML) is an OMG standard for application integration modeling

(AquaLogic BPM enables modeling in UML) wwwumlorg

bull Business Process Modeling Notation (BPMN) is an OMG standard for business process

modeling (AquaLogic BPM enables modeling BPMN ) wwwbpmnorg

Analyst Reports

Gartner Research This top technology analyst firm has many reports on BPMhttpwwwgartnercom

Forrester Research This top Technology firm also has a host of BPM Reports- search on allBPM Reports wwwforrestercom or read the BPM case study on BEA customer First Horizonavailable free to BEA prospects and customers atwwwbeacommoreinfoBPM

Aberdeen Research BPM Benchmark Report This survey-based report examines the BPMexperiences of over 160 companieshttpwwwaberdeencomsummaryreportbenchmarkRA_BPM_PK_3385asp

BEA Resources

Getting Started - an Introduction to BPMhttpwwwbeacomframeworkjspCNT=introductionhtmampFP=contentproductsalbpm

BEA BPM Resource Center BEA customers and prospects can get complimentary access to awide range of reports white papers and web seminar recordings at wwwbeacommoreinfoBPM

BPM Discovery Workshops This one-day engagement is led by a senior BEA businessconsultant to bring together an organizations IT and business stakeholders to identify the bestopportunities to realize value from BPM software Contact ALBPMConsultingbeacom

Resources

8142019 Example Assessment Report

httpslidepdfcomreaderfullexample-assessment-report 484

Orchestrating and Automating

Ultimate Destination Effective Process Coordination and Automation Processes are modeledand measured using a company-standard BPM tool integrated with legacy and backend systemslikely using a SOA framework of reusable components IT and business managers are able tocollaborate on process improvement projects throughout the project lifecycle using a shared

process model All critical processes are properly documented reviewed simulated and updatedregularly Management defines and watches Key Performance Indicators (KPIs) driven by BPMexecution and automation and nearly all exceptions are measured and tracked

Your Current State Minimal Process Coordination and Automation Some business processesare defined and documented but very few are automated Non-standard systems andmethodologies in a manual process environment likely means IT and business have difficultycollaborating and agreeing on critical improvements Exception-handling is likely very reactive anddependant on heroes within the organization

Actions to Considerbull Consider systematically improving several processes within a single department or divisionbull Investigating using a BPM suite for more effective process deployment and executionbull Consider requiring business process owners and IT developers to use the same standard tools

to collaborate and iterate on process improvement projects

Potential Business Impact bull The value obtained through process improvement typically multiplies when process

improvements span organizational and divisional boundariesbull Automated processes can reduce redundant work improve customer service and reduce costs -

providing a significant return on investmentbull Teams can usually build and deploy processes much faster when they effectively collaborate

using a single standardized BPMS for supporting both human-intensive and system-intensiveprocesses

bull Easy-to-use BPM and business process reporting tools can empower the line of business todrive change and achieve new levels of agility

bull Process audits and process measurements can significantly improve overall accountability thusimproving customer service and meeting Service Level Agreements (SLAs)

bull Improved exception handling can significantly improve time-to-resolution and identify anydropped hand-offs between departments or divisions

8142019 Example Assessment Report

httpslidepdfcomreaderfullexample-assessment-report 585

Optimizing Business Processes

Ultimate Destination Enterprise Commitment to Proactive Optimization A Center of Excellencekeeps the organization following an industry-accepted process improvement methodology like SixSigma or Lean with cross-functional representation from executives line of business managersand IT A standard BPM suite (BPMS) offers a repository of templates and reusable process

objects for faster modeling of processes Business Activity Monitoring (BAM) dashboards providealert mechanisms and actionable information providing for a continual cycle of processimprovement

Your Current State Ad-hoc Process Optimization Processes are only reviewed analyzed andmodified as problems arise If process success metrics are available they must be manuallyprepared in a program like Excel

Actions to Considerbull Consider creating a repository of process templates to let business users share best practices

and pave a faster path to successbull Consider deploying business activity monitoring dashboards in cases where real-time monitoring

of business activity could increase management efficiencybull Consider enabling business users to make real time changes to policies without IT resourcesbull Consider deploying and standardizing on an industry-accepted process improvement

methodology such as Six Sigma Total Quality Management (TQM) or Lean Manufacturing

Potential Business Impact bull Reusable templates and process objects can significantly reduce the time it takes to improve

processes or deploy new processes using BPMbull Seamless synchronization and a real-time feedback loop between business users and IT

ensures applications are built right the first time saving time and moneybull Using an industry-accepted BPM methodology your company can realize the BPM best

practices others learned through experience also saving time and moneybull Effective process metrics can proactively alert management to bottlenecks and break downs

thus improving responsiveness to business-critical issues allowing for better customer serviceproduct development or implementation of strategic initiatives

8142019 Example Assessment Report

httpslidepdfcomreaderfullexample-assessment-report 686

Innovating Through BPM

Ultimate Destination Intense Commitment to Innovation through BPM Company relies on BPMto enable rapid innovation and game changing moves Business IT and senior management arecommitted to the use of Key Performance Indicators to measure processes Process improvementsare commonly a part of individual and team performance reviews The organizational direction and

strategy relies on innovating with business processes

Your Current State Early State of Change Innovation is cultivated in some departments butbroad support for innovation using BPM is limited Business lacks the focus funding or ability toeffectively create change using business process innovation

Actions to Considerbull Consider involving partners suppliers and customers in business process improvement projectsbull Consider using Service Oriented Architecture to manage reuse and govern process

componentsbull Consider making process improvements a common part of individual and team performance

reviewsbull Identify ways in which BPM might increase your companys ability to improve employee

productivity improve customer service react to change or grow revenue

Potential Business Impact bull Improve the chance of dominating your customers by using process improvements to change

the gamebull Achieve greater business agility and ability to capitalize on new opportunitiesbull Decrease chance of business failure or loss through better visibility into current operationsbull Grow current market through streamlined processesbull Establish industry leadership gains that clearly separate your company from competitorsbull Decrease costs through automated finely tuned process managementbull Secure greater customer satisfaction through better exception handling and visibility into Key

Performance Indicatorsbull Decrease operating costs and improve employee productivity through process improvements

8142019 Example Assessment Report

httpslidepdfcomreaderfullexample-assessment-report 787

Industry Resources

BPM Institute A peer-to-peer exchange for Business Process Management professionalswwwbpminstituteorg

BPM Institutes Business Process Management Suite (BPMS) Report An objective report

of the ten leading BPM Suites wwwbpminstituteorgbpmsreporthtml

BPM Group A global business club for exchanging ideas and best practice in business processand change managementwwwbpmgorg

Object Management Group An independent BPM standards body wwwomgcom

bull Unified Modeling Language (UML) is an OMG standard for application integration modeling

(AquaLogic BPM enables modeling in UML) wwwumlorg

bull Business Process Modeling Notation (BPMN) is an OMG standard for business process

modeling (AquaLogic BPM enables modeling BPMN ) wwwbpmnorg

Analyst Reports

Gartner Research This top technology analyst firm has many reports on BPMhttpwwwgartnercom

Forrester Research This top Technology firm also has a host of BPM Reports- search on allBPM Reports wwwforrestercom or read the BPM case study on BEA customer First Horizonavailable free to BEA prospects and customers atwwwbeacommoreinfoBPM

Aberdeen Research BPM Benchmark Report This survey-based report examines the BPMexperiences of over 160 companieshttpwwwaberdeencomsummaryreportbenchmarkRA_BPM_PK_3385asp

BEA Resources

Getting Started - an Introduction to BPMhttpwwwbeacomframeworkjspCNT=introductionhtmampFP=contentproductsalbpm

BEA BPM Resource Center BEA customers and prospects can get complimentary access to awide range of reports white papers and web seminar recordings at wwwbeacommoreinfoBPM

BPM Discovery Workshops This one-day engagement is led by a senior BEA businessconsultant to bring together an organizations IT and business stakeholders to identify the bestopportunities to realize value from BPM software Contact ALBPMConsultingbeacom

Resources

8142019 Example Assessment Report

httpslidepdfcomreaderfullexample-assessment-report 585

Optimizing Business Processes

Ultimate Destination Enterprise Commitment to Proactive Optimization A Center of Excellencekeeps the organization following an industry-accepted process improvement methodology like SixSigma or Lean with cross-functional representation from executives line of business managersand IT A standard BPM suite (BPMS) offers a repository of templates and reusable process

objects for faster modeling of processes Business Activity Monitoring (BAM) dashboards providealert mechanisms and actionable information providing for a continual cycle of processimprovement

Your Current State Ad-hoc Process Optimization Processes are only reviewed analyzed andmodified as problems arise If process success metrics are available they must be manuallyprepared in a program like Excel

Actions to Considerbull Consider creating a repository of process templates to let business users share best practices

and pave a faster path to successbull Consider deploying business activity monitoring dashboards in cases where real-time monitoring

of business activity could increase management efficiencybull Consider enabling business users to make real time changes to policies without IT resourcesbull Consider deploying and standardizing on an industry-accepted process improvement

methodology such as Six Sigma Total Quality Management (TQM) or Lean Manufacturing

Potential Business Impact bull Reusable templates and process objects can significantly reduce the time it takes to improve

processes or deploy new processes using BPMbull Seamless synchronization and a real-time feedback loop between business users and IT

ensures applications are built right the first time saving time and moneybull Using an industry-accepted BPM methodology your company can realize the BPM best

practices others learned through experience also saving time and moneybull Effective process metrics can proactively alert management to bottlenecks and break downs

thus improving responsiveness to business-critical issues allowing for better customer serviceproduct development or implementation of strategic initiatives

8142019 Example Assessment Report

httpslidepdfcomreaderfullexample-assessment-report 686

Innovating Through BPM

Ultimate Destination Intense Commitment to Innovation through BPM Company relies on BPMto enable rapid innovation and game changing moves Business IT and senior management arecommitted to the use of Key Performance Indicators to measure processes Process improvementsare commonly a part of individual and team performance reviews The organizational direction and

strategy relies on innovating with business processes

Your Current State Early State of Change Innovation is cultivated in some departments butbroad support for innovation using BPM is limited Business lacks the focus funding or ability toeffectively create change using business process innovation

Actions to Considerbull Consider involving partners suppliers and customers in business process improvement projectsbull Consider using Service Oriented Architecture to manage reuse and govern process

componentsbull Consider making process improvements a common part of individual and team performance

reviewsbull Identify ways in which BPM might increase your companys ability to improve employee

productivity improve customer service react to change or grow revenue

Potential Business Impact bull Improve the chance of dominating your customers by using process improvements to change

the gamebull Achieve greater business agility and ability to capitalize on new opportunitiesbull Decrease chance of business failure or loss through better visibility into current operationsbull Grow current market through streamlined processesbull Establish industry leadership gains that clearly separate your company from competitorsbull Decrease costs through automated finely tuned process managementbull Secure greater customer satisfaction through better exception handling and visibility into Key

Performance Indicatorsbull Decrease operating costs and improve employee productivity through process improvements

8142019 Example Assessment Report

httpslidepdfcomreaderfullexample-assessment-report 787

Industry Resources

BPM Institute A peer-to-peer exchange for Business Process Management professionalswwwbpminstituteorg

BPM Institutes Business Process Management Suite (BPMS) Report An objective report

of the ten leading BPM Suites wwwbpminstituteorgbpmsreporthtml

BPM Group A global business club for exchanging ideas and best practice in business processand change managementwwwbpmgorg

Object Management Group An independent BPM standards body wwwomgcom

bull Unified Modeling Language (UML) is an OMG standard for application integration modeling

(AquaLogic BPM enables modeling in UML) wwwumlorg

bull Business Process Modeling Notation (BPMN) is an OMG standard for business process

modeling (AquaLogic BPM enables modeling BPMN ) wwwbpmnorg

Analyst Reports

Gartner Research This top technology analyst firm has many reports on BPMhttpwwwgartnercom

Forrester Research This top Technology firm also has a host of BPM Reports- search on allBPM Reports wwwforrestercom or read the BPM case study on BEA customer First Horizonavailable free to BEA prospects and customers atwwwbeacommoreinfoBPM

Aberdeen Research BPM Benchmark Report This survey-based report examines the BPMexperiences of over 160 companieshttpwwwaberdeencomsummaryreportbenchmarkRA_BPM_PK_3385asp

BEA Resources

Getting Started - an Introduction to BPMhttpwwwbeacomframeworkjspCNT=introductionhtmampFP=contentproductsalbpm

BEA BPM Resource Center BEA customers and prospects can get complimentary access to awide range of reports white papers and web seminar recordings at wwwbeacommoreinfoBPM

BPM Discovery Workshops This one-day engagement is led by a senior BEA businessconsultant to bring together an organizations IT and business stakeholders to identify the bestopportunities to realize value from BPM software Contact ALBPMConsultingbeacom

Resources

8142019 Example Assessment Report

httpslidepdfcomreaderfullexample-assessment-report 686

Innovating Through BPM

Ultimate Destination Intense Commitment to Innovation through BPM Company relies on BPMto enable rapid innovation and game changing moves Business IT and senior management arecommitted to the use of Key Performance Indicators to measure processes Process improvementsare commonly a part of individual and team performance reviews The organizational direction and

strategy relies on innovating with business processes

Your Current State Early State of Change Innovation is cultivated in some departments butbroad support for innovation using BPM is limited Business lacks the focus funding or ability toeffectively create change using business process innovation

Actions to Considerbull Consider involving partners suppliers and customers in business process improvement projectsbull Consider using Service Oriented Architecture to manage reuse and govern process

componentsbull Consider making process improvements a common part of individual and team performance

reviewsbull Identify ways in which BPM might increase your companys ability to improve employee

productivity improve customer service react to change or grow revenue

Potential Business Impact bull Improve the chance of dominating your customers by using process improvements to change

the gamebull Achieve greater business agility and ability to capitalize on new opportunitiesbull Decrease chance of business failure or loss through better visibility into current operationsbull Grow current market through streamlined processesbull Establish industry leadership gains that clearly separate your company from competitorsbull Decrease costs through automated finely tuned process managementbull Secure greater customer satisfaction through better exception handling and visibility into Key

Performance Indicatorsbull Decrease operating costs and improve employee productivity through process improvements

8142019 Example Assessment Report

httpslidepdfcomreaderfullexample-assessment-report 787

Industry Resources

BPM Institute A peer-to-peer exchange for Business Process Management professionalswwwbpminstituteorg

BPM Institutes Business Process Management Suite (BPMS) Report An objective report

of the ten leading BPM Suites wwwbpminstituteorgbpmsreporthtml

BPM Group A global business club for exchanging ideas and best practice in business processand change managementwwwbpmgorg

Object Management Group An independent BPM standards body wwwomgcom

bull Unified Modeling Language (UML) is an OMG standard for application integration modeling

(AquaLogic BPM enables modeling in UML) wwwumlorg

bull Business Process Modeling Notation (BPMN) is an OMG standard for business process

modeling (AquaLogic BPM enables modeling BPMN ) wwwbpmnorg

Analyst Reports

Gartner Research This top technology analyst firm has many reports on BPMhttpwwwgartnercom

Forrester Research This top Technology firm also has a host of BPM Reports- search on allBPM Reports wwwforrestercom or read the BPM case study on BEA customer First Horizonavailable free to BEA prospects and customers atwwwbeacommoreinfoBPM

Aberdeen Research BPM Benchmark Report This survey-based report examines the BPMexperiences of over 160 companieshttpwwwaberdeencomsummaryreportbenchmarkRA_BPM_PK_3385asp

BEA Resources

Getting Started - an Introduction to BPMhttpwwwbeacomframeworkjspCNT=introductionhtmampFP=contentproductsalbpm

BEA BPM Resource Center BEA customers and prospects can get complimentary access to awide range of reports white papers and web seminar recordings at wwwbeacommoreinfoBPM

BPM Discovery Workshops This one-day engagement is led by a senior BEA businessconsultant to bring together an organizations IT and business stakeholders to identify the bestopportunities to realize value from BPM software Contact ALBPMConsultingbeacom

Resources

8142019 Example Assessment Report

httpslidepdfcomreaderfullexample-assessment-report 787

Industry Resources

BPM Institute A peer-to-peer exchange for Business Process Management professionalswwwbpminstituteorg

BPM Institutes Business Process Management Suite (BPMS) Report An objective report

of the ten leading BPM Suites wwwbpminstituteorgbpmsreporthtml

BPM Group A global business club for exchanging ideas and best practice in business processand change managementwwwbpmgorg

Object Management Group An independent BPM standards body wwwomgcom

bull Unified Modeling Language (UML) is an OMG standard for application integration modeling

(AquaLogic BPM enables modeling in UML) wwwumlorg

bull Business Process Modeling Notation (BPMN) is an OMG standard for business process

modeling (AquaLogic BPM enables modeling BPMN ) wwwbpmnorg

Analyst Reports

Gartner Research This top technology analyst firm has many reports on BPMhttpwwwgartnercom

Forrester Research This top Technology firm also has a host of BPM Reports- search on allBPM Reports wwwforrestercom or read the BPM case study on BEA customer First Horizonavailable free to BEA prospects and customers atwwwbeacommoreinfoBPM

Aberdeen Research BPM Benchmark Report This survey-based report examines the BPMexperiences of over 160 companieshttpwwwaberdeencomsummaryreportbenchmarkRA_BPM_PK_3385asp

BEA Resources

Getting Started - an Introduction to BPMhttpwwwbeacomframeworkjspCNT=introductionhtmampFP=contentproductsalbpm

BEA BPM Resource Center BEA customers and prospects can get complimentary access to awide range of reports white papers and web seminar recordings at wwwbeacommoreinfoBPM

BPM Discovery Workshops This one-day engagement is led by a senior BEA businessconsultant to bring together an organizations IT and business stakeholders to identify the bestopportunities to realize value from BPM software Contact ALBPMConsultingbeacom

Resources

8142019 Example Assessment Report

httpslidepdfcomreaderfullexample-assessment-report 888

BPM Library

Andrew SpanyiBusiness Process Management is a Team Sport Play it to Win ISBN 0-929652-02-9 Howard Smith Peter FingarBusiness Process Management The Third Wave ISBN 0-929652-33-9 Keith Harrison-Broninski Human Interactions The Heart and Soul of Business Process Management ISBN

0-929652-44-4

Roger Burlton Business Process Management Profiting From Process ISBN 0-672-32063-0 Steve Towers Thrive How to Succeed in the Age of the Customer ISBN 0-929652-41-X Steve Towers In Search of BPM Excellence ISBN 0-929652-40-1 John Jeston and Johan Nelis Practical Guidelines to Successful Implementations ISBN 0-7506-6912-7 Sandeep Arora Business Process Management Process is the Enterprise ISBN 1-4116-3117-X Martyn Ould Business Process Management A Rigorous Approach ISBN 1-902505-60-3 James F ChangBusiness Process Management Systems ISBN 0-8493-2310-X

DISCLAIMER NOTICE BEA Systems Inc (NASDAQ BEAS) is a world leader in enterprise infrastructure software BEA delivers the

unified SOA platform for business transformation and optimization in order to improve cost structures and grow new revenuestreams Information about how BEA is enabling customers to achieve Business LiquidityTM can be found wwwbeacom