Embed Size (px)
Citation preview
Evolution of Content Management
Apoorv Durga, Ph.D.Founder, AltView Advisory
[email protected] Source: Real Story Group
History of Content Management
www.altviewadvisory.com2
Document Imaging
Focus on going paperless.
COLDWorkflow and search added
1980
ECM
The emergence of SuitesCEVAs
2000
Content Infrastructure
APIsHeadless
2020
Document Management
Desktop clientsBasic services
1990
Cloud
Cloud File Sharing and
Sync Services
2010
Omnichannel
ServicesDIYAI
UsersUsabilityComplexityScope
1980s - Imaging• Imaging Tools• “Paperless Offices” - Idea
was to reduce paper• Proprietary
Hardware/software combinations
• Shared drives• Gradually workflow and
search got added• FileNet founded in 1985
www.altviewadvisory.com3
Pic Source: RSG
1990s – Document Management• Document and File Management• EDMS, IDMS• ERMS still separate • ERMS and EDMS were merged into
EDRMS in the mid to late 1990s • Basic library services: library
services such as check-in / check-out, versioning, etc.
• ColdFusion, Scripting, PHP, ASP, JSP for template driven websites. WCM started emerging as a separate toolset towards late 90s
• Filenet introduced WCM. Vignette story server, Interwoven, Futuretense…. www.altviewadvisory.com
4
Early 2000s - The Rise of ECM “Suites”• The Association for Information and Image
Management (AIIM) International, the worldwide association for Enterprise Content Management, defined the term in 2000
• ECM - One repository for all ECM applications• Single source of truth, Suites emerge• Lifecycles, workflows and Business Process
Management added• Other content applications started emerging – WCM,
DAM, Collaboration, Records Management• SharePoint; Desktop Clients an integration with Office
Applications • Content Enabled Vertical Apps - CEVA• Focus on Usability• ECM Standards – JSR etc• WCM – CMA, Later CMA + CDA, Coupled CMSes• Drupal was started in 2000. Several other Open
source CMSes – OpenCMS, Joomla.. www.altviewadvisory.com5
Source: RSG
Late 2000s – Cloud and Mobile• Cloud-based options • Cloud-based file-sharing and sync
services like Box and Dropbox• Mobile use cases drive adoption• Marketplace clearly split:
• Major ECM Platforms – EMC IBM OpenText
• Simpler Document Management (DM) Products – Hyland, Spring CM etc
• Cloud-based File Sharing and Sync (CFSS) such as Box
www.altviewadvisory.com6
Late 2000s – Cloud and Mobile
www.altviewadvisory.com7
ECM/DM
CFSS
Advanced ECM Services• Records Management• BPM• Complex Workflows• Connectors• Extensibility Basic Document Services
• File Sync• Lightweight Collaboration• Offline Work• Simplicity
2010s – Content Infrastructure• Suites start dwindling• Cloud-Based Deployments increasing, but most customers
mix-and-matched multiple deployment patterns• Usage of AI and ML• (Re-) Emergence of Content-Driven Business
Applications/Industry specific solutions• Hybrid Cloud capabilities got better• Sync-and-Share became a feature rather than a standalone
service• Headless (especially for WCM)
www.altviewadvisory.com8
2020s – Omnichannel• Omnichannel; not just multi-channel• Services
• Content Services• Experience as a Service
• Modular, Multi-repository• DIY ECM – NoSQL, Apache, AWS• Feature rather than product• AI and ML move beyond PoCs
• Retention/RM• Metadata• Classification, enrichment• Tagging• Image recognition..
www.altviewadvisory.com9
Thank You
www.altviewadvisory.com10
• Email: [email protected]• Linkedin:
https://www.linkedin.com/in/apoorvdurga/
• Web: www.altviewadvisory.com• Whitepapers:
https://www.altviewadvisory.com/whitepapers/
