Upload
others
View
11
Download
0
Embed Size (px)
Citation preview
161
DAFTAR PUSTAKA
Agiela N., Raharjo S. T., Resnawati R. (2018). Implementasi Program Corporate
Social Responsibility (CSR) El-Corps. SHARE: Social Work Jurnal, 211-
218.
Barber, N., Taylor, C. & Strick, S. (2009), Wine consumers environmental
knowledge and attitudes: influence on willingness to purchase. International
Journal of Wine Research, 1(1), 59-72. Bernarto, I., Patricia (2017). Pengaruh Perceived Value, Customer Satisfaction dan
Trust terhadap Customer Loyalty Restoran XYZ di Tangerang.
Boohene, R., Agyapong, G.K. and Gonu, E. (2013), Factors influencing the
retention of customers of Ghana Commercial Bank within the Agona
Swedru Municipality, International Journal of Marketing Studies, Vol. 5 No.
4, pp. 82-95.
Cannie, J.K.(1994),Turning Lost Customers into Gold:and the Art of Achieving
Zero Defections, Amacom, New York, NY.
CaNon, T. and Wong, A. (2014), The influences of corporate social responsibility
to customer repurchases intentions, customer word-of-mouth intentions and
customer perceived food quality of fast-food restaurants in Hong Kong and
the mediating effects of corporate reputation, British Journal of Economics,
Management and Trade, Vol. 4 No. 11, pp. 1655-1678.
Çevik, S., Şimşek, H., & Mittal, H. (2016). Social & Economic Dynamics of
Development: Case Studies. United Kingdom: IJOPEC Publication.
Cheung, R., Lam, A. Y. C., & Lau, M. M. (2015). Drivers of green product
adoption: the role of green perceived value, green trust and perceived
quality. Journal of Global Scholars of Marketing Science, 25(3), 232–245.
Dunne, Patrick M and Robert F. Lusch. 2016. Retailing 8th Edition. USA: Thomson
Corporation.
Esu, B.B. and Anyadighibe, J.A. (2014), Social media micromarketing and
customers’ satisfaction of domestic airlines in Nigeria, American Journal of
Tourism Research, Vol. 3 No. 1, pp. 9-21.
Fosterr, B. (2008). Manajemen Ritel. Bandung: Alfabeta.
Fuciu, Mircea. (2018). From Marketing 1.0 To Marketing 4.0– The Evolution of the
Marketing Concept in the Context of the 21ST Century.
Ferdinand. (2002). Metode Penelitian Manajemen : Pedoman penelitian untuk
Skripsi, Tesis, dan Desertasi Ilmu Manajemen. Semarang: Badan Penerbit
Universitas Diponegoro.
162
Ferdinand. (2006). Metode Penelitian Manajemen: Pedoman Penelitian untuk
skripsi, Tesis dan Disertai Ilmu Manajemen. Semarang: Universitas
Diponegoro.
Ferdinand, A. (2002). Structural Equation Modeling. Semarang: Dalam Penelitian
Manajemen BPUNIP.
Hadi, N. (2011). Corporate Social Responsibility Edisi Pertama. Yogyakarta: Graha
Ilmu
Haerani, F. (2017). Strategi Corporate Social Responsibility (CSR) Dalam Rangka
Meningkatkan Reputasi Prusahaan (Dalam Kajian Aspek Hukum Bisnis).
Jurnal Ilmu Hukum, 637-655.
Hanaysha, J. (2016), The importance of social media advertisements in enhancing
brand equity: a study on fast food restaurant industry in Malaysia,
International Journal of Innovation, Management and Technology, Vol. 7
No. 2, pp. 46-51
Hair.Jr., J. F. (2006). Multivariant Data Analysis. . New Jersey: Pearson
International Edition.
Hasan, A. (2016). Marketing. Jakarta: Medpress.
Hasan, Ali. 2013. Marketing dan Kasus-Kasus Pilihan. PT. Buku Seru. Jakarta.
Hassan, Z;Haba, H.F; Dastane,O.(2017). Factor Leading to Consumer Perceived
Value of Smartphones and its Impact on Purchase Intention. Global
Business and Management Research: An International Journal Vol. 9, No.
1.
Hennig-Thurau, T. (2004), Customer orientation of service employees: its impact
on customer satisfaction, commitment, andretention, International Journal
of Service Industry Management, Vol. 15 No. 5, pp. 460-478.
Hosseini, Z., Jayashree, S. and Malarvizhi, C. (2014), Store image and its effect on
customer perception of retail stores, Asian Social Science, Vol. 10 No. 21,
pp. 223-235.
Hudson, S., Huang, L., Roth, M.S. and Madden, T.J. (2016),The influence of social
media interactions on consumer – brand relationships: a three-country
study of brand perceptions and marketing behaviors, International Journal
of Research in Marketing, Vol. 33 No. 1, pp. 27-41.
Hussain, R. and Ali, M. (2015), Effect of store atmosphere on consumer purchase
intention, International Journal of Marketing Studies, Vol. 7 No. 2, pp. 35-
43.
Kartini, D.(2009). Corporate Social Responsibility: Transformasi Konsep
Sustainibility Management dan Implementasi di Indonesia. Bandung: PT
Rafika Aditama.
163
Kumar, A. (2010). The Efect Of Store Environment on Consumer Evaluations and
Behavior Toward Single-Brand Apparel Retailers. Disertasi Universitas
Tennesee Knoxville.
Kotler, P., and Armstrong. (2004). Dasar-dasar Pemasaran, Edisi Kesembilan.
Jakarta: PT. Indeks.
Kotler, P., dan Armstrong, G. 2008. Prinsip-Prinsip Pemasaran. Edisi 12. Jakarta:
Erlangga.
Kotler, P. and Armstrong, G. (2010), Principles of Marketing, Pearson education,
Harlow.
Kotler, P., & Armstrong, G. (2016). Principles of marketing. USA: Pearson.
Kotler, P. and Gary A. (2012). Prinsip-Prinsip Pemasaran, Edisi 13. Jilid 1.
Jakarta: Erlangga.
Kotler, P.& Keller, K. L. (2016). Marketing Management 15th Edition. Pearson
Education, Inc.
Levy, M., & Weitz, B. A. (2012). Retailing Management Information Center. New
York: McGraw Hill Higher Education.
Mahmood, R. and Khan, S.M. (2014), Impact of service marketing mixes on
customer perception: a study on EasternBank Limited, Bangladesh,
European Journal of Business and Management, Vol. 6 No. 34, pp. 164-167.
Ma’ruf, Hendri. (2005). Pemasaran Ritel. Jakarta: Gramedia.
Mowen, J.C., dan M. Minor. 2002. Perilaku Konsumen. Jilid 2. Jakarta: Erlangga.
Muhammad C. I., Raharjo S. T., Resnawaty R. (2018). Pelaksanaan Corporate
Social Responsibility PT.Indonesia Power UPJP Kamojang. Share: Social
Work Jurnal, 195-202
Mullin, R. & Cummins, J. (2008), Sales Promotion: How to Create, Implement &
Integrate Campaigns That Really Work, 4th ed., Kogan Page Ltd, London.
Pérez, A., Salmones, M.M.G. and del Bosque, I.R. (2013), The effect of corporate
associations on consumer behaviour, European Journal of Marketing, Vol.
47 Nos 1/2, pp. 218-238.
Pourdehghan, A. (2015), The impact of marketing mix elements on brand loyalty:
a case study of mobile phone industry, Marketing and Branding Research,
Vol. 2 No. 1, pp. 44-63.
Puncheva-Michelotti, P. and Michelotti, M. (2010), The role of the stakeholder
perspective in measuring corporate reputation, Marketing Intelligence &
Planning, Vol. 28 No. 3, pp. 249-274.
164
Putri, Yessica T. A.; Muhammad E. (2014). Pengaruh Bonus Pack Dan Price
Discount Terhadap Impulse Buying Pada Konsumen Giant Hypermarket
Diponegoro Surabaya. Fakultas Ekonomi: Universitas Negeri Surabaya.
Schiffman, Leon, & Kanuk, Leslie Lazar. 2008. Consumer Behaviour 7th Edition
(Perilaku Konsumen). PT. Indeks. Jakarta.
Schivinski, B. and Dabrowski, D. (2014), The effect of social media communication
on consumer perceptions of brands, Journal of Marketing Communications,
Vol. 22 No. 2, pp. 1-26.
Silalahi, U., (2012). Metode Penelitian Sosial. Bandung: PT Refika Aditama.
Sugiyono. (2011). Metode Penelitian Pendidikan, Pendekatan Kuantitatif,
Kualitatif, dan R&D. Bandung: Alfabeta.
Sugiyono, P. (2012). Memahami Penelitian Kualitatif. Bandung: Alfabeta.
Untung, Hendrik. 2008. Corporate Social Responsibility. Jakarta: Sinar Grafik.
Villarejo-Ramos, A.F. and Sánchez-Franco, M.J. (2005), The impact of marketing
communication and price promotion on brand equity, The Journal of Brand
Management, Vol.12 No.6, pp.431-444.
Widyanto, A. Indra., E.Y, dan Sunarti. (2014). Pengaruh Store Atmosphere
Terhadap Keputusan Pembelian (Survei pada Konsumen Distro Planet Surf
Mall Olympic Garden Kota Malang). Jurnal Administrasi Bisnis (JAB)
Vol.14 No. 1.
Yulianita, N,(2008). Corporate Social Responsibility (CSR) sebagai Aktivitas
Social Marekting Public Relations. Jurnal Mediator, 9(1): h: 11-31.
https://teknologi.bisnis.com/read/20190821/266/1139365/industri-kecantikan-
indonesia-pasar-yang-terus-menggelembung- (Bab 1 paragraf 1)
https://databoks.katadata.co.id/datapublish/2020/01/02/inilah-proyeksi-jumlah-
penduduk-indonesia-2020(Bab 1 paragraf 1)
https://ilmugeografi.com/ilmu-bumi/iklim/penyebab-pemanasan-global (Bab 1
paragraf 2)
https://www.liputan6.com/global/read/3872003/global-warming-adalah-dampak-
dari-efek-rumah-kaca-ini-cara-mengatasinya (Bab 1 paragraf 2)
https://tirto.id/mengapa-banyak-orang-tak-percaya-perubahan-lingkungan-et6Q
(Bab 1 paragraf 3)
https://www.kompasiana.com/y_mandela/5a7c353acf01b438f6649072/upaya-
mengurangi-efek-pemanasan-global (Bab 1 paragraf 4)
https://www.thebodyshop.co.id/stories/forever-against-animal-testing(Bab 1
paragraf 5)
165
https://www.liputan6.com/bisnis/read/3234318/the-body-shop-masih-ekspansi-di-
indonesia(Bab 1 paragraf 6)
https://lifestyle.kompas.com/read/2018/04/21/113616720/hari-bumi-body-shop-
beri-penawaran-spesial(Bab 1 paragraf 6)
https://www.kompasiana.com/jessicafrsilia/5af0a63416835f33fa64edc2/analisis-
media-sosial-the-body-shop-indonesia(Bab 1 paragraf 8)
https://entrepreneur.bisnis.com/read/20160213/240/518831/the-body-shop-
luncurkan-strategi-csr-ini-14-komitmen-barunya(Bab 1 paragraf 9)
https://www.cnbcindonesia.com/lifestyle/20180214125046-33-4364/the-body-
shop-tawarkan-diskon-untuk-produk-edisi-valentine(Bab 1 paragraf 10)
https://katadata.co.id/berita/2018/09/07/dibayangi-kenaikan-pph-impor-the-body-
shop-tetap-incar-kenaikan-12Bab 1 paragraf 10)
https://www.cnbcindonesia.com/lifestyle/20180214135203-33-4380/banyak-ritel-
tutup-the-body-shop-malah-tambah-12-gerai(Bab 1 paragraf 11)
https://craft.co/the-body-shop-international/metrics (gambar 1.1)
https://www.kompasiana.com/vincensiaprima/5716f13c137f61f204e84ee9/enrich-
not-exploit-its-in-our-hand-strategi-baru-the-body-shop-dalam-mengampanyekan-
lingkungan?page=all (gambar 1.2)
https://www.topbrand-award.com/top
brand%20index/?tbi_find=the%20body%20shop(gambar 1.3 & 1.4)