30
Everyday Swim - Islington Swimming lessons survey Sport Industry Research Centre http://www.shu.ac.uk/research/ sirc/

Everyday Swim - Islington Swimming lessons survey Sport Industry Research Centre

Embed Size (px)

Citation preview

Everyday Swim - IslingtonSwimming lessons survey

Sport Industry Research Centre

http://www.shu.ac.uk/research/sirc/

Contents1. Overall findings

2. Satisfaction by pool

SummaryOverall, 345 responses were obtained from the four sites with Highbury Pool (137) recording the highest number of responses.

The following graphs present the results of the survey based on the responses from the 345 people sampled.

Pool Frequency Valid PercentIronmonger Row Baths 41 11.9Cally 56 16.2Highbury 137 39.7Archway 111 32.2Total 345 100.0

Responses by pool

IRB Cally Highbury Archway.0

5.0

10.0

15.0

20.0

25.0

30.0

35.0

40.0

45.0

11.9

16.2

39.7

32.2

%

n = 345n = 345

Number of children currently having lessons

3.8

76.8

19.4

.0

10.0

20.0

30.0

40.0

50.0

60.0

70.0

80.0

90.0

1 child 2 children 3 children

%

Current satisfaction with the following areas:

- Teacher continuity - Holiday programmes

- Lesson progression - Quality of staff

- Availability of desired day and time - Ability assessments

- Awareness of exit routes - Price

- Scheduling of term dates - Changing facilities

- Priority booking procedures - Accessibility of facility

- Refund policy - Overall value

Teacher continuity

1.8

5.1

37.6

41.8

13.7

.0

5.0

10.0

15.0

20.0

25.0

30.0

35.0

40.0

45.0

Very Poor Poor Average Good Very Good

Lesson progression

26.7

45.3

19.8

0.0

8.2

0.0

5.0

10.0

15.0

20.0

25.0

30.0

35.0

40.0

45.0

50.0

Very Poor Poor Average Good Very Good

Availability of desired day and time

29.0

46.1

14.1

3.0

7.8

.0

5.0

10.0

15.0

20.0

25.0

30.0

35.0

40.0

45.0

50.0

Very Poor Poor Average Good Very Good

Awareness of exit routes

11.2

25.8

21.7

32.5

8.8

.0

5.0

10.0

15.0

20.0

25.0

30.0

35.0

Very Poor Poor Average Good Very Good

Scheduling of term dates

1.3

27.7

49.7

13.8

7.5

.0

10.0

20.0

30.0

40.0

50.0

60.0

Very Poor Poor Average Good Very Good

Priority booking procedures

4.1

9.2

26.0

45.4

15.2

.0

5.0

10.0

15.0

20.0

25.0

30.0

35.0

40.0

45.0

50.0

Very Poor Poor Average Good Very Good

Refund policy

5.4

45.4

12.9

2.9

33.3

.0

5.0

10.0

15.0

20.0

25.0

30.0

35.0

40.0

45.0

50.0

Very Poor Poor Average Good Very Good

Holiday programmes

1.3

10.7

29.3

47.1

11.6

.0

5.0

10.0

15.0

20.0

25.0

30.0

35.0

40.0

45.0

50.0

Very Poor Poor Average Good Very Good

Quality of staff

.62.7

49.3

18.5

29.0

.0

10.0

20.0

30.0

40.0

50.0

60.0

Very Poor Poor Average Good Very Good

Ability assessments

1.7

6.5

33.0

16.2

42.6

.0

5.0

10.0

15.0

20.0

25.0

30.0

35.0

40.0

45.0

Very Poor Poor Average Good Very Good

Price

.9

4.7

34.9

12.7

46.7

.0

5.0

10.0

15.0

20.0

25.0

30.0

35.0

40.0

45.0

50.0

Very Poor Poor Average Good Very Good

Changing facilities

6.8

15.7

40.9

31.5

5.0

.0

5.0

10.0

15.0

20.0

25.0

30.0

35.0

40.0

45.0

Very Poor Poor Average Good Very Good

Accessibility of facility

0.03.1

26.1

53.4

17.5

0.0

10.0

20.0

30.0

40.0

50.0

60.0

Very Poor Poor Average Good Very Good

Overall value

0.02.7

23.6

58.8

14.8

0.0

10.0

20.0

30.0

40.0

50.0

60.0

70.0

Very Poor Poor Average Good Very Good

Comparisons by pool

Pool Frequency Valid PercentIronmonger Row Baths 41 11.9Cally 56 16.2Highbury 137 39.7Archway 111 32.2Total 345 100.0

The following section looks at the data by pool. It is worth noting the differences in sample size from each pool as outlined in the table below.

The data is presented using 'net positive' scores which are calculated:

(Very Good + Good) – (Poor + Very Poor) = Net Positive

Satisfaction comparison 1

85.0

71.8

83.7

70.9

91.2

61.9

41.7 39.6

65.0

76.0

37.5 36.6

0.0

10.0

20.0

30.0

40.0

50.0

60.0

70.0

80.0

90.0

100.0

Teacher continuity Lesson Progression Availability of desired day andtime of lessons

IRB Cally Highbury Archway

Satisfaction comparison 2

28.6

45.0

21.5

63.1

52.1

41.045.9

60.0

-4.4

57.1

47.3

-3.2

-10.0

0.0

10.0

20.0

30.0

40.0

50.0

60.0

70.0

Awarenes of exit routes (e.g.swim club)

Scheduling of term dates Prioirity booking procedures

IRB Cally Highbury Archway

Satisfaction comparison 3

34.5

61.558.8

51.6

32.4

59.0

46.4

57.1

83.9

46.6

56.4

65.2

0.0

10.0

20.0

30.0

40.0

50.0

60.0

70.0

80.0

90.0

Refund policy Holiday programmes Quality of staff

IRB Cally Highbury Archway

Satisfaction comparison 4

51.4

42.1

52.1

10.7

61.7

30.4

50.9

-10.3

48.2

27.2

65.7

7.5

-20.0

-10.0

0.0

10.0

20.0

30.0

40.0

50.0

60.0

70.0

Ability assesments Price Changing facilities

IRB Cally Highbury Archway

Satisfaction comparison 5

55.6

62.5

84.1

60.0

67.966.0

78.3

58.3

0.0

10.0

20.0

30.0

40.0

50.0

60.0

70.0

80.0

90.0

Accessibility of facility Overall value

IRB Cally Highbury Archway

Motivations for paying for swimming lessons

80.6

67.5

57.1

18.614.8

7.2

.0

10.0

20.0

30.0

40.0

50.0

60.0

70.0

80.0

90.0

Water safety /life skill

Enjoyment / fun General healthand fitness

Poor schoolprovision

Rewards Competitiveambition

Olympic ambition, value of badges and awareness of clubs

18.315.1

78.0

.0

10.0

20.0

30.0

40.0

50.0

60.0

70.0

80.0

90.0

100.0

Olympicambitions

Badges of value? Aware ofswimming club

Involvement in further aquatic activities

43.2

31.4

19.7 20.1

65.8

58.1

.0

10.0

20.0

30.0

40.0

50.0

60.0

70.0

Yes CompetitiveSwimming

Snorkelling Lifeguardstraining

Synchronisedswimming

Water Polo

Best time and day

1.74.1

.3

37.1

12.8

5.2

47.8

33.0

17.4

8.1

.0

10.0

20.0

30.0

40.0

50.0

60.0

Weekdays7-9am

Weekdays9am-

12noon

Weekdays12-3pm

Weekdays3-5pm

Weekdays5-8pm

Weekends7-9am

Weekends9am-

12noon

Weekends12-3pm

Weekends3-5pm

Weekends5-8pm