#MMS

Opalis IT Process Automation Introduction and Technical OverviewGreg CharmanField Management TSPSystem Center X-Platform & InteropMicrosoft Corporation

BB16

Session Objectives and Takeaways

Gain a greater understanding of Opalis Integration Server and its primary uses

Recognize where Opalis fits within Microsoft® System Center and the various features within the offering.Identify which companies and markets are using Opalis today. Target verticals for tomorrow and see example solutions currently implemented within data centers.

Event Mgmt

Service Desk

Asset/CMDB

Configuration

Virtual

Security

Storage

Server

Network

Triage and diagnose

Integrate service desks with data center tools

Update CI and assets systems

Coordinate audit, compliance, and change

Orchestrate life-cycle management

Patch , user on-boarding, password reset

Provision, verify, manage, and retire

Provision, verify, manage, and retire

Provision, verify, manage, and retire

IT Silos Silo Processes

Processes Within An IT Silo

Event Mgmt

Service Desk

Asset/CMDB

Configuration

Virtual

Security

Storage

Server

Network

IT Silos Cross-Silo Processes

Incid

en

t R

esp

on

se

Ch

an

ge &

C

om

plia

nce

Pro

vis

ion

ing

Virtu

al S

erv

ice M

an

ag

em

en

t

Clo

ud

Com

pu

ting

Processes Across IT Silos

System Center Server Management Suite

Incident / Change

Management

Virtual Workload

Provisioning

OS / Software Deploy,

Patching

Performance and Health

Monitoring

Backup / Disaster Recovery

Service Manager

.

Remedy Action Request System

OpenView Operations

What Does Opalis Do?

• Helps meet strategic IT goals through improving service delivery

• Replaces manual, resource-intensive, and error-prone activities

• Typically crosses multiple IT components, disciplines, and silos

Configuration Management

(Physical & Virtual)

End-To-End Monitoring

Server Compliance

Data Protection &

Recovery

Configuration Management

(Physical & Virtual)

End-To-End Monitoring

Server Compliance

Data Protection &

Recovery

Opalis provides IT Process Automation (ITPA), also known as Run Book Automation (RBA), which is the ability to orchestrate and integrate IT management tools through workflows.

CMDB / Asset DB / CMS

Opalis Position

Server Network Storage ClientInfrastructure

Mic

roso

ft

HP

IBM

EMC

BMC

Cust

om

Apps

VERI

TAS

VMw

are IT Enterprise

Management Applications

CA

IT Process DC Consolidation | D.R. | ITIL/ITSM | Provisioning | RBA | Security | Virtualization

Automation Platform OPALISIntegrated Data Bus

Integration Packs, CLI (SSH, C:), Web Services, SNMP, Java, .Net

Operations Manager

Configuration Manager

Incident Triage Process - Manual

BMC RemedyService Desk

Test & Diagnostics

Infrastructure

üService Manager

Service Manager

Operations Manager

Workflow + Data Bus

Incident Triage With Automation

New Event Details

Verify Fault

Run Diagnostic CI & Related Service Data

Diagnostic Results

CI & Effected Service DataSD1 Incident ID

Verification Result

SD1 Incident Details

SD2 Incident ID

SD2 Incident IDSD1 Incident ID SD2 Incident ID

BMC RemedyService Desk

Lookup CI

Event DetailsFault VerificationDiagnostic Results

üAvaila

ble

Test & Diagnostics

Infrastructure Configuration Manager

How Are Customers Using Opalis?

Automate provisioning, resource allocation and retirement

Extend virtual machine management to the cloud

Virtual Machine Life-Cycle Management

Orchestrate incident management and resolution

Integrate across monitoring tools, service desks, and configuration management databases (CMDBs)

Incident Management

Scale automated configuration across platforms and tools

Ensure reliable change with intelligent workflow branching

Change and Configuration Management

Integration for some System Center Products to be released in 2010

Data Center Automation Use Cases

Virtual Life Cycle ManagementUser & Service ProvisioningClosed Loop ComplianceData Refresh/PublicationInfrastructure RemediationRBA – Task Automation

Server MaintenanceOS MaintenanceFile System MaintenanceDatabase MaintenanceService MaintenanceBackup/Recovery Maintenance

Identity ManagementInfrastructure Security ManagementITIL Facilitationo Incident Responseo Incident Enrichmento Event Managemento Problem Management Reconciliationo Change Managemento Configuration Managemento CMDB Consolidation/Federation

demo

Opalis Integration Packs

Microsoft Active Directory

Microsoft Systems Management Server

Microsoft Operations Manager

Microsoft Configuration Manager**

Microsoft Virtual Machine Manager**

Microsoft Data Protection Manager **

Microsoft Service Manager**

BMC Atrium CMDB

BMC Remedy AR System

BMC Event Manager

BMC Patrol

BMC BladeLogic Operations Manager

CA AutoSys

CA eHealth

CA Service Desk

CA SPECTRUM

CA Unicenter NSM

HP Operations for UNIX

HP Operations Windows

HP Operations Solaris

HP Network Node Manager

HP Service Desk

HP Service Manager

HP Asset Manager

HP iLO 2

FTP

Symantec VERITAS NetBackup

IBM Tivoli Enterprise Console

IBM Tivoli Netcool/Omnibus

IBM Tivoli Storage Manager

EMC Smarts InCharge

VMware VI / vSphere

UNIX Integration**

**Roadmap 2010

Why Opalis?

Multi-vendor integration, no rip & replace or vendor lock-inPre-built activities & workflow processes to speed time to valuePublish and subscribe data bus to share data and initiate tasks within the silosConfiguration of workflows is done without coding or scriptingIntelligent workflows with rule-based branching

Identifying Opportunities

Alignment with ITIL/MOF, best practice initiativesHigh number of manual processes

undocumentedinconsistenterror proneslow

Processes are complex and require extensive interaction with other softwareMaintenance of scripts is a burden

Which Verticals Are Using Opalis Today

Government/MilitaryTelecomHigh TechManufacturingFinance/BankingInsuranceGlobal Solution ProvidersSystems Integrators

Opalis Release Roadmap as of April 2010

2011Q2 CY10

Integration Pack for UNIX

Integration Pack For Linux Redhat, Suse

Workflow Catalog

Hotfix Roll Up

Console Installer Update

Opalis V-Next

Q4 CY10

Windows Server 2008 and 2008

R2 support

Q3 CY10

Integration Packs:

Service Manager

2010

Configuration Manager 07 R2

VMM 2008 R2

DPM 2010

Opalis Resources

System Center Opalis Home

Microsoft Pathways – Opalis

Opalis Web site

TechNet Webcasts

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© 2010 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions,

it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Integration Packs

Process Catalogs

Automation Platform

11

Action ServersData Store(Run processes)

GUI(Store process logic) (Design, manage, report)

WorkflowDesigner

Operator’s Console

The Opalis ComponentsOpalis Integration Server